I am disappointed. We just purchased a used vehicle, but it’s OUR new car. They didn’t detail, and wash the car. It had crumbs of chips on the back seat. I drove it home and the same evening I noticed it had a oil leak. Stained my driveway and had to take the car back for two days. Unbelievable!!!!!!!

Me parece bueno el servicio

The team was very helpful in assisting me find right car for me, including listing out out all my available options

easy Peezy, great car good value. My salesman Luis was simply amazing very communicative, very helpful! Will buy from them again.

UPDATE: 12/2/22 After speaking with the new GM a month ago, I received a prorated refund on the VSA from Toyota Financial Services. I still have not received a refund on the SISKIN Surface Protection but I hope this follows through as promised. I hope they did not neglect the Surface protection cancellation. Update: 10/26 After five months of waiting still no response from the dealership. The new GM was supposed to contact me regarding this issue but I have not heard from anybody. It is really disappointing since they promised me that someone will contact me but no one ever did. It seems like they want me to give up on it and ignore my issue. Update: 6/14 The general manager gave me a follow up call and assured me that I will receive a refund on the unwanted warranty but have not heard back in three weeks. The tint service was finally scheduled so I hope I can hear back from the GM soon. Original post: The salesperson was helpful but the finance manager lied and charged me for extra warranty even though I refused them in the first place. Also, I have not received any call from the Service department for Tint service that I paid for $399. Disappointing experience overall.

They treat their customers very well. Customer service is very much practiced by all their employees Easy to do business with them. A very comfortable environment

Such a GREAT experience! Top to bottom! We normally do not like shopping for cars. It is usually a very stressful procedure with pushy and sometimes rude sales people. This was not the case at AutoNation Toyota of Buena Park. Andrei, our salesman was very personable, was not pushy, gave us good information and was thoroughly enjoyable to work with. Eddie the manager was very nice and assisted us in getting a great deal. We felt super taken care of. And the finance person Isis Guerrero was a very sweet lady. All around a great experience.

So happy to get my new highlander hybrid 2023 xle. And autonation toyota buena park made it happen. Thank you to Chandler for assisting us with this purchase, accomodating and friendly from step 1 to finally getting it. This autonation buena park has been our go to place for our car needs and as well for maintenance. Thats why i had my previous highlander lasted me for more than 15 years. Thank you toyota buena park.

Mi esperencia fue muy increíble gracias 🙂

Great place. Very kind advisor. Clean environment.0

Loved the experience! I don't recommend much, but AutoNation BP is a 5 stars!

New and improved service section very nice and efficient.

Manny was amazing and took care of me. never thought I could trust a dealership again after having a bad experience at another Toyota dealership. BP Toyota has been great!!!

Excellent salesman, friendly, informative, patient understanding

Great service and like the new renovation. They were very considerate and helped us out!

We purchased a new Venza at Autonation Toyota Buena Park and had the pleasure of working with sales consultant Kyros Chang. He went above and beyond from beginning to end. He was friendly, courteous and very professional, and made the entire process stress-free. We had a great experience and highly recommended this dealership. To Kyros, Alex Shin, and the other staff members that helped with our car purchase...thank you.

Everyone was helpful and transparent. Omid and Olajuwon kept me updated with information on the vehicle I was interested sin and ultimately found me the right car. They were able to talk and we met at a good price. I am very pleased with my purchase.

All the staff at the dealership was very professional and efficient I am extremely satisfied with my purchase. I would definitely recommend AutoNation Toyota Buena Park 10/10

My wife and I had a smooth, fast and friendly experience with AutoNation. Edwin helped us get the vehicle we were looking for at the price range we had been looking for and faster than what we expected.

All the staff at the dealership was very professional and efficient I am extremely happy with my purchase. I would definitely recommend AutoNation Toyota Buena Park. 10/10

Their customer service, Olajuwon Lawson was particularly very helpful. I had gone in to the dealer to view cars but they did not have the cars that I was looking for Olajuwon Lawson approached me and answered all my questions and was not pushy and try to sell a car that I did not want. He asked for my email to let me know when the car that I was looking for would arrive and he did, that is what I came back and bought the car from him a 2023 XSE Highlander, he was so attentive and helpful that even my sister decided to buy a car as well!!! Even after the sale Olajuwon Lawson continues to check up on us to make sure everything is ok with the care and if we need anything or have questions. The finance team was also very helpful. Thanks!

Noah did an amazing job! He answered all of our questions and when he wasn't sure he was honest and would bring in his supervisor to explain and break things down. Overall, the staff was extremely friendly and understanding.

Helpful and easy process made easy by Edwin Rodriguez

I always leave AutoNation Toyota Buena Park very satisfied with their customer service. Everyone is so helpful and I’m always seen in a timely manner.

I had the best buying a car experience I’ve ever had. I honestly went in to look around and walked out with buying a car. The entire staff from sales, finance and to me signing my documents was friendly. Explained everything thoroughly. I never felt pressure in any way. I’m happy I can say I walked out with a new family car. Thanks guys!

Systematic procedure without wasting a time and cooperation with customer

We normally do not like shopping for cars. It is usually a very stressful procedure with pushy and sometimes rude sales people. This was not the case at AutoNation Toyota of Buena Park. Andrei, our salesman was very personable, was not pushy, gave us good information. Eddie the manager was very nice as well. And the finance person Isis Guerrero was a very sweet lady. All around a good experience.

Of all the Toyota dealerships and locations I have to travel to this one is by far the best. I'm from Minnesota and bought my vehicle in Minnesota and they always service my vehicle without any issues. It's a great location and great job on the remodel.

Great customer service.

Staff was very helpful and willing to work with you to find the something that works for you

Experience was great and easy. Came in to purchase a used 4Runner from them.

My experience with the dealership, especially the service department was great. Martin was my service advisor and he was super kind and professional. Finished my job on time and the communication was on point through out the process.

Muy buena atención

Needed a 12 Volt battery for my Prius V and the service department was very helpful in getting me taken care of. Top notch service. Have been going there for 8 years.

First time I went to this dealership and all the staff are nice.They are efficient,knowledgeable,respectful and very patient in answering our questions.Facility is clean.Thank you to Jovic Anicete,Omid and Eric and all the staff of AutoNation Buenapark.

Good and up front on my purchase nothing surprising at the end

Some of the best customer service I’ve ever experienced. Each individual was kind and thoughtful, good communication, and competitive pricing. I will definitely be back for future services

This was our 3rd experience with Buena Park Autonation. They are friendly and they have us a fair value for our trade in. I appreciate their help and we would use them again. Robin, Chandler, and Diana have all been helpful.

My experience with the Toyota dealer was honestly great. There were things I couldn’t control due to my own financial standing however they did work with me and gave me a great deal, specially when it came to my protection policy. They’re all friendly and very professional, and will take NO if that’s your answer, did not get the pushy vibe, better than most of the dealers I’ve been To before .

Great Service - Professional and fast. I will stay away from Miller Toyota.

Good and up front on my purchase nothing surprising at the end

Great experience getting my car serviced at Toyota Buena Park. The service advisor, Martin, did a great job.

Chandler was awesome from the moment we drove into the car lot, right away told us where to park. Also made us feel very comfortable when he approached us I had mentioned to him that we went to the Cerritos Toyota dealership and no one approached us until the very end making us feeling like pretty woman form the movie Pretty Woman.

I succeeded to buy a car only with the optional packages from the factory. None added by dealer, which made everything much better (for me). This dealer understood this

Professional and prompt service.

Emmanuel was very helpful and friendly. He was very knowledgable helpful with my questions. Good job.

Elijah, Eddie and Toyota Buena Park have earned a customer for life! I wanted an extremely hard to find vehicle, other dealerships were charging as much as $20,000 over MSRP! Buena Park sold the vehicle to me without any markup or unwanted accessories. It took a while for me to find the vehicle I wanted and was so lucky this dealership, had what I wanted. Elijah kept in touch and followed up with me and once my wife signed off on the deal, I was good to go. It truly was the easiest car buying experience ever, we signed the documents quickly and the vehicle was delivered. The difference between the experience Eddie Elijah and Autonation Buena Park Toyota provided, and what I experienced trying to find a vehicle at any other dealership is night and day. Thank you Elijah! We are so happy with our new vehicle and appreciate all your hard work!

I’m thoroughly satisfied with services AutoNation Buena Park’s service department has performed on my 2021 Toyota Highlander for many reasons. First of all, they have sent me both emails and first class mails with consistent reminders to bring my Highlander in for several services it needed to have done on it. With these reminders I could very easily make an appointment via a telephone call. When I brought my car in at the time of my appointment, I was cordially greeted by a kind and well-explaining service advisor Mr. Sang Choi, who was very professional in greeting me with a big smile and willing to listen to what I was bringing my Highlander in for. He thoroughly took detailed note of all 4 problems I had with my Highlander and explained what AN Toyota service department would do to resolve those problems and even told me approximately when/at what time my vehicle would be ready to be picked up after all necessary works would be performed and done. He even told me he was going to give me a call when my vehicle would be ready to be picked up after checking my contact phone number on AN Buena Park’s file was correct and still current. When I told him I was promised of a ride back to my home when I called and made a service appointment 2 days prior. The service advisor quickly responded to my request for a lift back home, he arranged a Lyft ride back to my home. After only a few minutes of waiting in their customer waiting lobby I was picked up by a Lyft driver and dropped off at my home in no time. When all necessary repair works were performed and completed and my Highlander was ready to be picked up, the service advisor called me promptly to notify me of the completion of the necessary repair services. Because I was at my office at work, I couldn’t answer his call; but he left a succinct message on my voicemail. I was quite busy that I couldn’t call him back right away to let him know that I got his message he left on my voicemail. Then he called me and left 2 subsequent messages on my voicemail in order to just make sure I got his messages he left earlier. When he called me 4th time, I was able to answer his call. When I went to AN Buena Park to pick up my vehicle, Mr. Sang Choi once again very thoroughly but succinctly explained what necessary service works were performed and how my vehicle’s performance was improved noticeably. He even told me what he and his service technicians found out about what could be causing two of the functional problems my vehicle had and how they worked on the problems to resolve them. Before handing me a copy of a service completion paperwork I just signed, the service advisor made one more gesture of cordiality and kindness by handing me a coupon for a complimentary car wash. I was very quickly convinced that I should bring my Highlander in to AN Buena Park service department for all of my future problems and repair services. What an excellent and pleasant visit to a vehicle service department it turned out to be!!!

Super cool and super easy to buy a car, Elijah and Tim made it a super smooth and easy process

Great service~~~ fast and accurate...

It was terrible. I made an appointment and visited Toyota Buena Park for regular maintenance. They said it take about 3 hours but after 3 hours they did nothing. The guy didn't feel sorry. It was really terrible.

Very wonderful staff! Direct manager is very hopeful and nice! Overall get experience here

Amazing experience highly recommend this dealership 😊

I’m very impressed with AutoNation because when I told them what I wanted, they did exactly what they were told. And I spoke about my front right tire, they let me know the information that was put on my account and corrected the situation, therefore I highly recommend AutoNation…..

We had an amazing experience working with Paul Nguyen and his manager Alex Shin. Paul is friendly and very much knowledgeable of the car we inquired, he doesn’t rush and you don’t feel intimidated, feels like you’re just dealing with a friend. Alex Shin is very much accommodating and gives you ample time to discus your need. Thank you both for your help!

all employees were very nice and helpful. Customer service was excellent from beginning to end. The service was great. The newly remodeled customer lobby was very clean and comfortable.

Martin Miller is the best service advisor at Autonation Toyota. He’s been servicing my car for years. Recommend 100%. Go schedule with him if you want an honest advisor.

Muy buen servicio, ayudan mucho y s epreocupan por el cliente

Thank you to Alex and Edwin they are amazing people with excellent customer service will definitely be back and refer people to these guys

Yea, forget Toyota.

I love going to the Toyota location in Buena Park because they are always so sweet and helpful. I have been to many other locations and they are almost always rude and have never been helpful. I live in Irvine and I still drive all the way to Buena Park because of their great service, especially from their service manager Harley. They are a great staff, extremely kind, and always willing to help!

Great services. I bought two SE HYBRID and always service here. Martin Miller is the man to go to. He will take great care of you and follow up promptly when your car is done.

por hacer cumplir el deseo de tener el carro que buscaba

Great services. I bought two SE HYBRID and always service here. Martin Miller is the man to go to. He will take great care of you and follow up promptly when your car is done.

Great customer service. Paul, my sales person is very attentive and made the entire process seemless. Alex the sales manager was also more than helpful. Overall a great experience and would recommend to them to family and friends

Great staff at this location. Very friendly and willing to help. The work done on my car was good. Pricing for maintenance work is on the expensive end.

Good service. I went in to trade in my Camry for a new Camry and it was an easy buying experience. Their salesman Luis Villa took care of me well. Walked out a happy customer.

Matt nikkhoo was so helpful made everything so easy for us such good customer service made us so happy buying our new vehicle

Had the best service from Paul! He was able to help my boyfriend and I purchase a 4runner. Very relax and stress free experience. Would definitely come back and work with him to purchase other cars or refer friends and family to him!

Went to Toyota Buena Park to get my car serviced. It was a great experience. Martin, the service advisor, did a great job.

All the employees are helpful. The store is nice, clean, and organized. The whole process didn't take very long.

Very amazing experience with edwin. He is a legit sales guy and never goes against his word

Met a fairly new salesman. Treated me with great respect. For being a new salesman was very helpful with some help from his manager. Was treated fairly

They provided me with great customer service and made it very fast and easy to find what I was looking for

Overall, all good experience. I went to go leave a down payment on a Rav4, but someone no longer wanted a reserved one. I did not have to wait over a month. Furthermore, I was not able to choose my own color, and I was not able to test drive it before buying since it was late when it arrived. Sales person was able to leave at my job the next day. The finance person was bilingual and engaged with my mother in Spanish. Made her feel welcomed as the process went from 6:30 p.m. to almost 10 P.M. Take snacks!=)

My experience at Toyota of Buena Park was really great in terms of customer service and ease of buying a vehicle. Jovic helped us out and was really friendly and made sure we liked the price of the car we were getting. Alex, the manager, also made the buying process really smooth and took care of the vehicle we planned to trade-in.

It was a great expereince, I was able to get exactly what I wanted. The car runs very well, and the whole process was very smooth.

Made an appointment online to get a fuel pump recall performed. The service rep, Yehia, was quick to get things going. Everything was done very close to the estimated time given (noon), while keeping me in the loop with text messages throughout the morning. Good communication, efficient service.

Great dealer

The service department is fast and helpful. Thank you

They provided me with great customer service and made it very fast and easy to find what I was looking for

Great new facility. Quick and helpful service- I was in and out way faster than I thought. Looking forward to my next service at this dealership!

I bought my 4Runner here. Everything was a smooth transition and very informative in this dealership. I highly recommend this place to anyone.

Martin was very kind and courteous. He answered all of my questions and gave me an accurate estimate as to how long the service would take.

I had a horrible experience. I made my oil change appointment a week in advance, prior to making my appointment the service lady over the phone failed To ask me for all information she needed for when I take my car in there, (VIN #) so then my car sits in the service center from 10-3pm for them to call me to say they don’t have the proper lift or air filter. So then they state that since they didn’t have my vin they couldn’t order the filter sooner. Yet the cars been sitting there for 5 hours. And the lady who booked my appointment failed to ask for my vin so they could specially order my filter ahead a time. And which makes it worse is when I called to ask if they could take my car, I was put on a brief hold so they could verify that they take my type of car, only to have find out Saturday 5 hours later they couldn’t. And nobody decided to give me a call earlier telling me. It was a horrible time.

I took the car in for some repair, Emmanuel was the gentleman who assisted me with the process. From beginning to end he did an amazing job. Responded every question I asked, polite, exceptional customer service skills. If you stop by Toyota at Buena Park ask for Emmanuel. Thank you Emmanuel for your service and kind skills. Unfortunately, I was not able to pick up the car from Emmanuel since I went on a day that he was off work. I was helped by the manager, I think his name was Chris. Short, wears glasses, caramel skin tone, middle aged. He gave terrible service to me and my family. Rude, sarcastic, arrogant, and simply unpleasant to interact with. He made the final visit one to remember but not in a positive way. Sir, if you read this I hope you can apply kindness to your daily life. I thank Emmanuel once again for his great service.

Brian provided excellent service and super helpful during the process!!

Customer service Maria treated me sooo bad. Doesn't respect the customer

Best in business,Knowledgeable Better than CARMAX!!!

I was contacted by Toyota Buena Park as part of their Grand Reopening. The caller introduced herself and offered me a $50 credit card and oil change, which I accepted. A schedule to visit the dealership the next morning was arranged. However, the email indicated my vehicle would have a service diagnosis scheduled, which I had not requested. After calling back and confirming that this was not required, I made plans to come in and pick up the offers. I visited the dealership, met with service advisor Martin Miller to receive the card and papers. All activity was completed in a few minutes after Mr Miller secured access to the material. It was a very easy exchange and a confirmation of my employing the dealership for future service to my vehicle. The appearance of the recently renovated facility was impressive.

The service here is excellent, in a market where complicated dealer market adjustments and unprofessional salespeople is the norm, Toyota Buena Park makes the difference by providing clear and concise pricing on their vehicles and a honest and trustworthy customer service. If you are looking for a Toyota look no further, Toyota Buena Park raises the bar by being a dealership that truly does things differently.

This is a edited review as this is my second car purchased at this dealer. Thank you Olajuwon personally for helping me from start to end. These days it's hard to find the car you want but Olajuwon was able to get me a 2023 Camry xse hybrid that I was looking for. Olajuwon made the whole experience as painless and easy as possible. Helped me out as best as he could with the dealer installed markup. Which in a way was an added benefit as a ceramic coating on the paint and an additional 3 year maintenance program. Thanks guys.

The service here is excellent, in a market where complicated dealer market adjustments and unprofessional salespeople is the norm, Toyota Buena Park makes the difference by providing clear and concise pricing on their vehicles and a honest and trustworthy customer service. If you are looking for a Toyota look no further, Toyota Buena Park raises the bar by being a dealership that truly does things differently.

Diane Leyva and Mr.Thong M were very professional. It was fast and easy! Very impressed with the seamless experience.

I thought my car needed a new starter; Martin Miller was pretty sure I only needed a battery. I was grateful that he was right! The car was checked and serviced in a short time. They have a new and comfortable waiting room, too. Thanks to Martin Miller for his patience and professionalism. My confidence in Toyota Buena Park is renewed.

Good service. make sure you get an appointment and that you get a courtesy ride to and from. It may take a bit of time for the service to get done.

Love the new remodeled building. Service seems to be going much faster as well. Good experience so far 👍

Updated! This is a edited review as this is my second car purchased at this dealer. Thank you Olajuwon personally for helping me from start to end. These days it's hard to find the car you want but Olajuwon was able to get me a 2023 Camry xse hybrid that I was looking for. Olajuwon made the whole experience as painless and easy as possible. Helped me out as best as he could with the dealer installed markup. Which in a way was an added benefit as a ceramic coating on the paint and an additional 3 year maintenance program. Thanks guys.

They have a great service department. Martin Miller is a fantastic representative for Toyota Buena Park. He's knowledgeable about cars, kept me informed of my maintenance and service. I was in and out in no time at all. Their new waiting room is really comfortable, making the entire experience very pleasant.

This is a edited review as this is my second car purchased at this dealer. Thank you Olajuwon personally for helping me from start to end. These days it's hard to find the car you want but Olajuwon was able to get me a 2023 Camry xse hybrid that I was looking for. Olajuwon made the whole experience as painless and easy as possible. Helped me out as best as he could with the dealer installed markup. Which in a way was an added benefit as a ceramic coating on the paint and an additional 3 year maintenance program. Thanks guys.

Great service Mohammad was very helpful got me in and out with no problem

I called Autonation in buena park to sell my SUV I talked to Muhammed after giving him the info on my car he gave me a fair price on my vehicle and you'd me to come down and finish the paperwork and to get my check it was that easy he was extremely nice I will definitely be coming back to see him if I need anything else . Thanks Muhammed

We bought a used truck a week ago and our sales person was great. She was kind, attentive, and helpful and I was going to suggest my daughter buy a car from them, but…….. my wife and I had already been approved for a loan through our own bank, problem we ran into was with the finance department. Both my wife and I have called multiple times to make sure all the paperwork has been completed but after leaving multiple messages not one person has called back. This shows a lack of professionalism and I’ve become impatient with this situation. Please think before buying from this dealership.

dont come to this dealer bought a used 2014 lexus is250 about a year ago Came with Warranty and maintenance package after a month or two of having the car I went to get an Oil change and they said I didnt have a maintenance package when in fact i did but they wanted to charge 230$ for an oil change! because its a “Lexus” also took it in a week ago to get something checked out on the engine they stated that I didnt have warranty on the car when in fact i did, this dealer just tells you what wanna hear so you can buy the car, Sales guys who sold me the car Edward can’t remember his last name told me the car had 2 previous owners but when i went to try and trade the car in at another dealer i found out that i am the 4th or 5th owner of the car, if you plan on buying a used car from here DONT! even after i showed them proof of my warranty they wanted to charge me a 200$ deductible to check out the car. THIS DEALERSHIP CANT BE TRUSTED NOR THE PEOPLE WHO WORK HERE

Excellent service in every category! Could not have been more friendly and efficient! I am so happy with my new car and all the services provided!!!

Everything was good except the time it took to perform all the services that were included on the oil change. I have waited a little longer than 2 hours with an appointment. Oil change (with appointment) at other mechanics shop takes 30 minutes or less. If I have an option to choose where to go, I will choose a shop that will take less time. I liked the waiting area, very clean and neat, compared to other mechanics shops.

They made the process quick and easy for us ive gone to several dealerships and nothing compared to this one. It was a nice and easy and got my car same day without any hesitation.

Can't wait for remodel to finish...I heard that completion is supposed to be this coming fall 2022...looking forward to it! All of the service reps were very friendly and helpful...Edwin actually helped me from start to finish and he was fantastic! I needed to revise my appointment time and phone rep was very helpful too! I'd definitely recommend BP Toyota to family and friends! My sales rep Paul has also been super-responsive and honest...can't wait to receive my recently ordered new 2022 RAV4 Hybrid next month! Overall, very positive experience in all aspects!

I did maintenance here a few years ago. However, the building was under construction and the waiting time was very late. The waiting area is also very difficult. But now the processing is very fast and I was wait in a very comfortable space in the new building. The coffee just didn't taste good. Overall satisfied and happy to come here again.

I lost my electric cable that is use for electric charge. When I contacted the management they did not want to cooperate and pushed me away that no took the electric charge cable from my car.

Alex and Daniel were amazing! Best service I’ve ever encountered at Toyota or in any dealership. It was quick and easy. They were so helpful. Will definitely be back here for all my services.

Honesty is the best policy. Even I had the bad experience for car service yesterday, but fleet manner corrected the situation at last minute, treated the returned customer fairly, Thank you. The details, please ask your service personnel Gabriel Cabrera at AutoNation Toyota in Buena Park, his service attitude is bad to cheat the customer.

I went for my car service, place n service is good but the service advisor is really too bad. When I was talking he not at all listening and behave like a boss. He told I will get the ride in 10 minutes for drop off. I waited for 30 minutes and then when I went back and asked after 30 minutes, he initiated the lyft and saying his computer had problem but I doubt it.

Love the lNew Look everyone seems to be respectful My car was worked on within a timely manner.

We were greeted right away and sat down to handle business as soon as we walked in. I was there to buy my end leased Highlander SUV SE. They were very efficient in getting a fair deal done. They were very friendly and professional. Thank you.

no hassle, love this place

I had a wonderful experience at AutoNation Toyota of Buena Park, I was served by Yehia Eljeni, I went to the dealership not knowing what was wrong with my car it was riding like a bobblehead, I arrived at the dealership with no appointment and was greeted happily by the Toyota staff member Pete, it wasn't a long wait I was never left to feel that I had been forgotten, after a very thorough examination of my car I was informed that my tire had split and it was very dangerous to drive, I'm so grateful I went to the dealership that day and got that all sorted out, I'm happy with my four new tires and the super friendly service at Buena Park Toyota dealership, it's a state of the art garage and the waiting area is so cozy and comfortable, everyone that works there is super friendly and conscientious. I highly recommend this place.

in the last two months, I have interacted with at least 20 different dealerships in search for my perfect car. Nayeli was by far the most prompt and responsive customer service agent I interacted with. It was such a pleasant, low pressure, kind interaction which is unfortunately, a very rare for the industry. She also was able to quickly get me an out the door price from her manager, unlike a lot of dealerships that will go back-and-forth just to try to get you in person. refreshing all around. unfortunately, this dealership was two hours from where I lived and I found a deal I couldn’t pass up, but I otherwise I would’ve happily given this dealership my money!

People there are friendly and take care of you. Very much recommended..

the people there treat you well and take care of your needs

Omid, Aneese, and Eric were awesome. Thank you guys for providing us with a good deal and the best service. We have purchased others cars, but this experience with buying our GLE 350 was very easy and fun.

I have a Great experience everytime I am there. I bought a 2020 Tacoma. I only get it serviced at AutoNaton Buena Park. They are quick and respectful. Staff is always friendly. A few months ago during the higest time of the pandemic they were giving costumes free gas, oil change and a car wash voucher. What other dealer is going to do that? It was during a time where I needed it the moat. Their help came just at the right time. I am grateful and thankful that they look out for the community. Keep up the good work AutoNation. I am looking forward to buy my next car there.

Awesome experience with omid and andrei... thank you so much...

Thanks for prompt & professional experience.

On time, good services, satisfy.

Very attentive and good discount

The employees are very friendly and helpful. I took my vehicle in for an oil change and got a full inspection with no extra cost.

Everyone is very nice and helpful! Bought my 2016 Honda Civic here!

Martin was a great service manager! My first time here but will definitely be back.

Professional and respectful customer care.

Every time I received a call, I can feel that they are working wholeheartedly. I have no choice but to give it a review 5, because it does something that adds value to me, and not just phone or email marketing, but especially in the field.

Excellent service.

The front desk at the service went as normal but it all went down hill when the car was ready. The service agent was gone and had me waiting until a different one helped as the location was going to close service. Next is when I received my vehicle I didn't see the steering wheel has been misaligned and is now tilting to the left. I went back but he already was gone and all I could do was leave a voice mail. Honestly should've sticked to toyota of orange.

If I could give zero stars, I would. I'd paid my deposit, they'd promised me the car, and I now know that they've done this more than just once. Without so much as notifying me, they sold my car (even though I'd already paid months in advance, and had my receipt), and only found out all of this when I got there to pick up the car. They only apologized when I informed them I'd be taking legal action, and they didn't actually do anything to try and fix this.

Bryan is the best! He really went the extra mile to get us the car we wanted. Very friendly service from everyone we were in contact with.

Emmanuel is my service adviser. Always great service!!!

I am happy I found Toyota Buena Park with Autonation. It’s tough to find great dealerships you can trust. This dealer went the extra mile and ensured I would be back too. Eddie was great to work with, as was Chandler.

It took a long time to sign a car contract.

great job by the whole team! Thanks

Good customer service. Prices are very good in comparison to other local Toyota dealerships . Service work great

wait is long, service advisor is inexperienced. I bought extended warranty that covers oil change upto 55k.came in for 50k oil change and my advisor said I used up my 55k oil change already which doesn't make sense, how can i use 55k service when my car only have 50k. I asked her can she fix it or someone in the dealership. she said no, no one can fix that and i have to pay from the next service. if you can, avoid this dealership at all cost for buying or servicing

It was easy thanks to Ali Mitch an daisy this Toyota dealership is the best I wouldn?t go to any other

I went there for a 50000 mile check. They were friendly and quick to check in and explain.

Most pleasant buying experience I have ever had. sales representatives Kyros Chang and Chandler were very helpful and professional. Went out of there way to make me comfortable. Finance person was excellent also. Please doing business with autonation will take my service there also.

Fast and easy sales experience. Called Edwin in sales and told him what I was looking for. Alex the Sales manager made it happen and I was in and out with a new Rav4

Was told process would take 2 hours. In reality it took slightly less time! Fast and efficient.

This is going to be a long review because I honestly feel it needs to be said. I went in with my husband with intent to TRY and get a vehicle. We are really big on customer service and have experienced some really horrible sales ppl at other dealerships. When we went in we were greeted by Tony Aguirre and he welcomed us and just asked us what we were looking for, he listened to the vehicles I had in mind and the price range and not once made myself or my husband feel like he was just trying to sell us a vehicle. We did choose a vehicle and after some thought left to think it over and tony just handed his business card and let us know when WE ARE READY to buy he would be waiting for us to help out without making us feel pressured at all. We went to eat just to give it some thought and came back but wanted to look at a different car just to compare which would benefit us more being we have children and he brought it out showed it to us and let us decide if we wanted to try and see if we can get an approval and honestly my credit is not the best but we managed to get an approval we talked numbers and once again NOT ONCE FELT PRESSURED. I set my terms and what I was comfortable with and we made a deal.. I really want to say thank you to Tony Aguirre for all the help and providing amazing service and thank you to Tim Thong the finance manager who walked me through everything and explained my contract well and he honestly did not even try to pressure me into buying any extras that plenty of dealers try to do. My experience was Amazing from start to finish and I know if im ever in the market for another vehicle I can count on them to help me out. I definitely recommend checking this place out and asking for Tony.

In regards to Buena Park Toyota's Service Department, I had the pleasure of working with Manny. He was helpful, honest, and did all he could to help fix my car. He went above and beyond and I really appreciated all that he did including providing an Uber/Lyft to give me a ride home.

Friendly and helpful! Services were explained to me. While waiting in the lounge, I was informed of the progress and made aware what needs to be done.

OK

Great experience

They made this car sale hassle free and very relaxing. Best car buying experience ever!

They are well experienced and helpful to purchase my new car. They prepared all needed documents and process was very simple but clear.

Definitivamente un excelente servicio, ellos saben lo que es " customer satisfaction" satisfacer al cliente además te dan 12,000 millas de garantía, que vienen siendo como seis meses, eso fue lo que a mí me dieron de garantía por el trabajo que le hicieron a mi Toyota sequoia,lo mejor de lo mejor, hacen muy buen trabajo, yo los recomiendo.

Not provided with the two keys I was promised. Make sure you don?t leave without everything you need in your hands? also was trying to short me the charger that comes with the electric car. Don?t trust Elijah Cho

I had a great experience at Autonation Toyota. I worked with Ali and he made the process quick and seamless. We were in and out within 1 hour. Thank you Ali and the Autonation team for all of your help!

I am so happy to have gotten my new Toyota Camry Hybrid XSE at Autonation Toyota of Buena Park. My salesman, Paul N. has been really great in his service in helping me. He was super transparent, super informative and just a really cool guy in helping me make my decision as well as providing me the knowledge of what to expect in my sale. He secured me an unbeatable price. The finance manager, Tim, was equally as awesome finalizing my purchase helping me in so many ways to make sure I was taken care of in the long run. Even the general manager, Mitch, was super cool and nice to me. The guys in the parts department were a blessing as well when helping me. I can not say enough how Autonation Toyota of Buena Park is just a great place with amazing employees. I highly recommend them because you will not be disappointed.

I had a great experience at Autonation Toyota. I worked with Ali and he made the process quick and seamless. We were in and out within 1 hour. Thank you Ali and the Autonation team for all of your help!

Son muy onestos y transparentes y gracias a Antonio y su departamento de ventas. Por ayudarme

relaxed, no pressure atmosphere help that i walked in knowing exactly what car i wanted

The process of purchasing my vehicle was absolutely seamless. Thank you Eddie G!!!

The entire experience was so easy. All the employees were very helpful.

From buying the vehicle to service they are awesome! Service with Mr Miller is great. He is very nice and gives you the best option possible for your vehicle. Thank you!

Thank you for your complimentary service like engine oil change, tumbler and 50$ gift card. I didn't expect this kind of service. Above all, it took time about one and half hour. It was amazing ever.

Paul the sale person i deal with was great and very helpful. The transaction went smooth.i got the tacoma i want. Will recommend paul to others.

Terrible customer service, they sold me a car with one key and for 2 months they can’t do it. I have already been twice in this center and the problem is still not solved. They sell cars without smog checks and VINs making you keep coming back to their horrible dealership. I would not recommend you buy a car from this dealer. Better look for something else. Good luck.

My family bought 3 cars this year. All bought from Kyros Chang. He was always kind and responsible for helping us from start to finish. I'm always grateful for his good service as well as the always good price. Next time I buy a car, I'll look for Kyros Chang again.

I have been to 7 different Toyota Dealers and they are all very pushy and gave me the ridiculous amount above the MSRP. I stumbled upon Edwin Rodriguez at Auto Nation Toyota and he was very helpful, fun and very honest. I gave him a call and let him know that I like him as the Toyota Sales person and I would like to buy the car from him. The inventory was low and I was willing to wait. Then 1 week later Edwin called with a great news. He even going further by buying me and my daughter dinner because the paperwork process was longer than expected. Auto Nation Toyota should be grateful having Edwin part of the winning team. I can buy Toyota from anywhere, but Edwin excel them all. He is very caring and other people should go and ask for him. Thank you Edwin for making my toyota purchase an easy process.

My first time going here, Great team, Duco my mechanic was excellent! Yehia Had great customer service And squeezed me in same day for inspection of my Toyota Yaris.

Great fast friendly service. My car was getting fixed there awesome keeping in touch to see how my car was doing Manny was great took care of me and my car highly recommend this place to anyone. Great service there thank you Toyota!!!

Very helpful and friendly staff. Transparent with costs and will give you the best deal.

I was fortunate to be in great hands with Joe at AutoNation Toyota - Buena Park. He was upfront about everything and definitely a trustworthy sales associate. I was always kept in the loop with the buying process, which was really important considering how difficult it is to buy a car right now. Thanks Joe for making the process as easy as possible and finding me my car!

Mart�n Miller was very kind and helpful. Since I was leaving my car at the dealer and needed a ride to work he made transportation arrangements for me.

Daniel was so helpful!

I am here because of Martin Miller in the Service Department. He has serviced my car for 12 years. He has always dealt honestly and fairly with me. I would recommend him to anybody.

Our sales person Paul Nguyen. Was very nice and very helpful very knowledgeable

Had a toyotacare service here with advisor Roberto. They checked everything as I asked and reminded me to schedule another appointment before my toyotacare expires. Will come again next time.

A quick, easy and fantastic experience

Paul helped me out with the car I’ve been wanting for years. He was very helpful and easy to work with, couldn’t have gone more smoothly.

Thank you Emmanuel (Manny) for your top of the line service, always friendly and patient with me! Which is rare these days. Always will bring my vehicles here toyota or non toyota. Harely and Manny are great!

Dropped off vehicle and waited 2 hours. They serviced the car as expected. What more do you want?

From setting up and appointment to when I arrived and picked up my car everything was great. Edwin was really nice and helpful.

Great sales team very professional!!!

Service was quick and easy. Will 100% come back her for my next service

A friendly, easy, and low pressure experience. Would buy here again.

Bryan was very patient and willing to help! The process took more than 4 hours and he had a positive actitud the whole time even when the outcome wasn’t looking good but we made it and I am greatful

Bryan was very patient and willing to help! The process took more than 4 hours and he had a positive actitud the whole time even when the outcome wasn’t looking good but we made it and I am greatful

Eddie Galán was great! He helped me tremendously in making my budget work on a 2022 Toyota Tacoma ! I highly recommend them!!!! Everyone was very professional and friendly . Thanks !!!!

Roberto is a great asset to Toyota Buena Park. He went above and beyond when the advisor I was assigned to was late. Roberto has great customer service skills! He went above and beyond to get me checked in, update me with my car service and notified me promptly when my car was done! Thank you again Roberto!!!

Great service. Edwin was very helpful throughout the whole process. Was honest and upfront. I would recommend to anyone without hesitation.

I spoke to Elijah who helped me get into my new 2022 Corolla LE! He was up front, honest, helpful in every way, went the extra mile to help in my decision, and was so friendly and no hard sales tactics was a plus! Alex Shin the Sales Manager went above and beyond to satisfy my experience here at Toyota! I literally was across the street at another dealership, and I placed a call to Elijah and I explained what I was looking for. He told he would talk to his manager and called me right back, told me everything I needed to hear and confirmed we could proceed on a deal for my 2022 Corolla LE! Painless, smooth and I would refer Toyota of Buena Park in a heart beat! I truly appreciate your help in regards to my situation, and I look forward to the next time I purchase a Toyota! Sincerely, Chris

We had such a wonderful experience at this dealership and particularly want to thank Robin Anicete for all his help! He took such good care of me and my family. He kept me updated for months trying to help me find our family car and was always so quick at responding to all my emails. He made us feel like we were his only customers when I'm sure he's got hundreds of ppl he's dealing with on a daily basis. He even waited til past 10pm to hand me my keys and was willing to teach me all about the car but at that point I had to leave and I felt so bad he waited so long. Such a nice guy!!! Thank you so much!!!

Auto Nation goes above and beyond to get you in a new car, excellent service, and very personal staff. I highly recommend going to Auto Nation first when your looking to purchase a car.

I sales customer representative was very kind and he listened to our needs for choosing our cars

Easy purchase during a tight car Market. Everything went as expected. No surprises. Thank you !!!

Excellent on every level. Helpful, knowledgeable, accommodating with a quality product. Very satisfied.

Great Service, and excellent customer service. Martin was extremely helpful.

Customer service was excellent in and out very courteous

Mark and his staff are very helpful!! Great service

Roberto was my service rep & was so helpful throughout the entire appointment. Explaining everything that was going to be done & keeping me updated with my car service. Great customer service right from beginning to end w/ all the gentleman working there; even with all the construction going on I would recommend to go here for your services.

Tony was very nice and helpful, A+ for him. I was dissapointed with the initial offer to sell my car to them once I arrived at the dealership because I felt I was very detailed and honest about the condition of the vehicle I was selling. After speaking with Tony and GM Mitch we were able to rectify the situation and I received what I was initially quoted. I will work with Tony again.

By far the smoothest car-buying experience We’ve ever had. Our salesman went the extra mile to find the right SUV that met all our requirements. Even his colleagues mentioned to us how hard our salesman worked to get the vehicle we wanted. After a test drive, the salesman showed the various features, and was very knowledgeable about the SUV. He was always respectful and never rushed. This dealership was very transparent, so there were no surprises when we sat down for the paperwork. And then another equally knowledgeable Finance Officer met us with smile and ran us through the remaining paperwork. The manager popped in to congratulate us, and he approved us for a loan with very favorable rate, which was lower than my bank. Days later, our salesman called in to check how we’re doing, and guaranteed us that his role did not end when we left the dealership. My phobia of setting foot on a dealership was gone because of this remarkable experience.

I was done with Toyota. I had such a bad experience at another dealer. But Edwyn was helpful and honest at this branch. He even gave me used parts options. I really appreciated it since times are tough.

Amazing! Awesome customer service. Easy to walk in and start service.

Today I drove my brand new 2022 Toyota Corolla Cross XLE. My big thanks to Autonation Toyota @ Buena Park , their extraordinary professionalism and service was beyond my expectations. The Sales Executive Jovic was very supportive and helpful - he knows his stuff , the Finance Mgr - Isis was equally supportive and helped us to decide and explained everything and also Tim - Store Manager acknowledged our presence. The atmosphere was friendly as well - for saying- thank you for making business with us. I am hoping that this would continue up to my upcoming car service / services in the future. Thanks Autonation!!

The best service for Toyota vehicles!I always have a pleasant experience here.The staff is very helpful and answers any questions or concerns and are very receptive. They keep on top of my cars service needs and suggestions for service.And always send coupons for discounts to my email! I won't go anywhere else to service my prius!

From beginning to end, Kyros, was honest, kind, hard working, and swift.

Joe was great! He was extremely personable and helpful.

Tony the sales person was awesome!! Helped me with my purchase! I recommend 100%

He is awesome . Very helpful and he explain to me everything I need for my service.

I called the dealership and told salesman Paul what I was looking for. He had the car ready for me to examine and test drive by the time I arrived. Very helpful and attentive. Other salesmen likewise seemed friendly and helpful to other customers.

Excellent communication and follow thru,by the G M Mitch. Luis went above and beyond guiding us through the sales process. Luis answered all our questions very professionally and was very courteous Best car sales experience Ive had at a dealership. High five to Toyota of Buena Park.

Very friendly and educated sales team! I am very happy with my experience!

Needed service part for my 1999 Avalon purchased new from this dealer in 1999.The entire facility is under reconstruction and the parts department personnel is going the extra step to satisfy.

Very pleasant will always return great work very knowledgeable

Had a great experience very professional work done in a timely manner would come back again and again and again

Cho was personable and answered all our questions. He made us feel right at home, even during the major construction at the dealership.

I helped my cousin purchase a used vehicle from Toyota Buena Park and did not regret it. They were completely transparent throughout the entire process and did not have any ?mark ups? or ?add ons? like the 4 other stores I inquired on. They are currently under construction but did everything they could to make sure the purchase went smoothly. We worked with Diana, she was so helpful and checked in on us after the purchase. My cousin loves her Camry and we will definitely do business with them again. Highly recommend.

I sold my old Hyundai to them and was extremely happy with the entire process. I had a check within an hour and half. They offered 5k and honored it when I came in. I worked with Robin, he kept me updated the entire time with the paperwork. Definitely recommend.

Customer service was amazing! Thank you Jovic for making this car buying process easier in this horrible market time!

I recommend this place to everyone the buying process was smooth and i really love the experience I had.

I was greeted as soon as I got there. The whole system was easy nonconfrontational a definite pleasure to be there

Really easy to do business at this dealer. Purchased two cars here and will do so again.

Great team to buy a car from very helpful and honest.

I helped my cousin purchase a used vehicle from Toyota Buena Park and did not regret it. They were completely transparent throughout the entire process and did not have any “mark ups” or “add ons” like the 4 other stores I inquired on. They are currently under construction but did everything they could to make sure the purchase went smoothly. We worked with Diana, she was so helpful and checked in on us after the purchase. My cousin loves her Camry and we will definitely do business with them again. Highly recommend.

Great customer service and support by the service department and parts department and the sales department too keep up the great customer service

Came in looking to buy a car Joe helped us out great customer service not pushy whatsoever great car buying experience. Definitely coming back for our next vehicle.

Amazing experience purchasing my vehicle thanks to Sandra!!

Despite the long wait, I had a very pleasant experience. Elijah Choe was kind and patient in answering all of the questions that I had and made sure that everything was processed smoothly.

Very helpful. The staff was great and very knowledgeable.

I have never had a bad experience with Vanesa when I buy parts at BP Toyota. She is always professional and very knowledgeable about cars. Even though she is very busy. She always find time to answer my questions about my car and how to care of it.

the parts department was very helpful

We were on a time crunch, and they had the advertised car ready, paperwork was fast after the test drive. Appreciate the friendly and honest service!

The service department has always been efficient and great at communicating. I had a great experience with Martin M. today as he helped answer questions and provide suggestions for any issues related to our vehicle.

I always receive the best professional services and treatment from the team there

Hyosik Shin and Edwin Rodriguez were great! 10/10 I recommend

The Buena Park location is the best because I trust Service Advisor Manny and the mechanics that work on my vehicle. I?m always a satisfied customer!

Eddie from Buena Park was amazing and made the car buying process easy.

Elijah Cho helped us find the perfect car for us! He took the time to listen to our needs and budget he gave us several quick recommendations. We loved being able to look at it and test drive it without him hovering, and the whole experience took less than 2 hours on a Saturday! Our experience at AutoNation was so much better, easier, and faster than at a major dealership, and we will definitely go back the next time we need a car.

Cho Elijah was very helpful, very knowledgeable, answer All our questions, really understood what we need to help us

Deal process is smooth and the service is friendly. I look forward to visiting the new Toyota showroom expanded in the future.

I highly recommend this dealership, they really made the whole process as seamless as could be. They were friendly and accommodating. Their pricing was better than most anywhere else. The customer service overall is great! I didn't feel like I did after visiting all of the many other dealerships prior to this one, where you're just another sale. It felt more genuine to me, which I really appreciated.

Excellent services, very helpful and answered all questions.

Excellent service of Buena Park. I will return for my another car. Employee Miriah of advisory service did a excellent job and also the mechanic Duco by checking all fluids. They Desiree a pay raise. Thank you Buena Park toyota.

Service department is very friendly. I?m talking top to bottom. Even with the new construction going on, everything flows well. I?ve been going to this dealership for at least 25 years. Always the same experience. Pete and Harley are true Pros!

Stopped by the store had my car appraised, everyone was very friendly and straight forward

I had a nice time, Martin was attentive, and it was perfect I was impressed

Ill admit Im not a big fan of dealerships but this one really made me feel at ease throughout the experience. Everyone was so nice and curtious to me and my wife that I would come back when i purchase my next car.

Best experience ever. I recommend to all friends and family.

Fast and friendly service! Even though they're going through construction, staff was very accommodating and communicative! Manny in service was very friendly! I was told my wait would be about 2-3 hours but I only waited about 45 mins! He even explained recommendations for my vehicle for my next visit.

Paul at Toyota Buena Park did an amazing job He made the process really easy and straight forward and clear I will be recommending everyone to this dealsership Edwin and Alex the sales manager was also very upfront and friendly. I received the family experience

Great experience with Eddie and his team! Bought my first brand new car here with ease! Super professional and friendly with no BS!

Emmanuel Valdivia, Harley Hofmeister are always providing excellent job. Good Customer Service ?

Manny was a great help as always, even double checked my warranty and policiy to be sure I got the best service I could

Great service. Made my experience very easy and quick

Just wanted to share how happy I was making my purchase here?.. Came in looking for something new to me (used), ended up leaving in something NEW to all?.. The attention and ability to make it all work by Mr Galan was FANTASTIC! But wait, doesn?t stop there?.. The Service Dept, for my first oil change went very smooth?? A big Thank You to all that got and keep me on the road, worry free!

This place was better before. Now everything feels rushed. They do not even answer their phones. I called to make a service appointment and a recording said they would call to schedule. I never got a call. I’ve then tried the option of a text message to my phone so I could set up an online appointment. I never received the text and ultimately had to call and wait on hold for about 15 minutes before I could get someone on the phone to make the appointment for me. As far as the service goes they did an oil change for me which seemed to go OK.

AutoNation Toyota Buena Park has the best costumer service. Pleasant staff, reliable and honest.

Great service,very friendly! Kept me notified the whole process as car was in transit!

The sales person the helped me on my visit was Bryan B. He approached me as I showed up and was eager to help. I wasn?t in the market at the time to buy a car at that moment but more just looking around for the future. He answered every single question I had with confidence. He was very knowledgeable about the vehicle I was looking at. Very genuine guy and a great salesman. He?s gonna be my go-to guy when I?m ready ti purchase. Great salesman with great customer service.

Great experience. No games. I came in my mind what payment I want and Autonation was able to work with my numbers. Highly recommended

Only hiccup was checking in. My appointment wasn't in system so had to pull up email confirmation. Martin came out and asked a couple questions said around 330 and would call. Got a call at 3 pm when I arrived was greeted right away. Much better than my last visit.

Martin was very professional and helped me all along the way with my repairs and checking in with updates.

Great customer service, everyone is very helpful and big selection of used cars

Hello.... everyone can I have your attention, I saw testimonies from several people talking about Mrs. Kayla Williams and I also decided to contact her and see how she operates, It was so fortunate her service is reliable and trustworthy, Her service is the best I've seen so far in Forex trade. I made an investment of $500 with her on Bitcoin trade and got my cash out of $5,500 within 7 days of trading without any stress or delay. WOW, all Thanks to you MRS. Kayla, You are heaven- sent to me. May God continues to bless your good works, I never thought that online trading could be so helpful. Her service is fast and reliable, If you're interested to invest in bitcoin trade kindly contact her via Email: kaylawilliamscrypto@gmail.com WhatsApp:+1 (804)214-7544

I had a great experience with Elijah the other night. He had the car of my dreams in stock (by some fluke in this crazy upside down world) and he held it for me while I rushed in an Uber to get down there. Even though the dealership was super busy on a Friday night near closing, he made the experience seamless and enjoyable. Thanks Elijah!

He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. I was in and out in 2 hours. You want competent people like Anees!

I really recommend this dealer. As soon as I step into the dealer, everybody welcomed me. All with smile faces. I shopped around a couple of different dealers but because of low inventories everywhere, many sales people are stuck up. Not with this dealer. Even though there wasn't a car that I was looking for, sales associate worked really hard to explain and describe about the car and the shipment status. I felt this dealer is very well organized and has a good system. Great staffs. Will recommend this dealer if anyone looking to buy Toyota.

Such a great experience buying a car here. Very happy with everything. Tony and Eddie were amazing

He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. I was in and out in 2 hours. You want competent people like Anees!

I really recommend this dealer. As soon as I step into the dealer, everybody welcomed me. All with smile faces. I shopped around a couple of different dealers but because of low inventories everywhere, many sales people are stuck up. Not with this dealer. Even though there wasn't a car that I was looking for, sales associate worked really hard to explain and describe about the car and the shipment status. I felt this dealer is very well organized and has a good system. Great staffs. Will recommend this dealer if anyone looking to buy Toyota.

A great place - friendly and competent staff. Process of picking up the Rav4 Prime was pleasure.

Great service and speedy process. Ask for Luis and you won?t regret working with Auto Nation.

Paul at the Buena Park auto nation Toyota was very welcoming and helpful. Instantly saw us and approached us with information on the car and asked if we wanted to take a look at it. Offered us to take it for a drive. Very nice thank you!

I can?t say enough good things about this place! From start to finish the buying process was amazing and easy. The customer service was incredible and they were extremely patient with all my questions in regards to leasing vs buying. I will definitely be buying all my cars from here in the future. Thank you AutoNation.

Great no hassle experience. The carfax report and preinspection report was ready for us shortly after arriving. I was looking into a used 4runner and they took all the guess work out.... Brakes, filters, oil, etc was changed before they posted the car for sale. I definitely recommend Buena Park Toyota, especially the sales agent Paul. He went above and beyond to make our buying experience great

Robin was exceptional I was so happy! Sold my car to Robin and it was a wonderful experience I was so pleased ! Thank you

My Sales Rep was absolutely fantastic. Edwin was informative & honest. From the moment my husband and I met him, we both knew we could trust him. We test drove our vehicle earlier in the monh but I was not ready to purchase at that time. Edwin kept in touch, responded to emails quicky and kept me updated on vehicle pricing . Great Job

Easy transaction. Great sales representative. Would buy again at this dealership.

Need a quick work on my car so I could get to work on time. The team is excellent, I'm sure the service director make sure of that.

I am happy I found Toyota Buena Park with Autonation. It?s tough to find great dealerships you can trust. This dealer went the extra mile and ensured I would be back too. Eddie was great to work with, as was Chandler.

Got my SUV was a great experience. Professional Sales Person. Will come back again for another car soon

Good experience, enjoyable process would recommend

extremely satisfied with my purchase at this dealership. great sales staff and i would buy here again and again

Very good offer on used cars! And the team is so easy to work with!

Deals are good. Coffee is good. Sales is good. Service is decent. Wi-Fi is slow but understand due to construction. Been coming here long time

Visited this Dealership this weekend had to come back to purchase here. Great customer service. Thank you

Having tried different trading platforms, my last experience with Mrs. Clarice Haynes is the best ever, I traded with $500 and within a week I made a profit of $6500 and to my greatest surprise I earned a very good profit and made my withdrawal successfully and directly to my bank account. So I recommend Mrs.Clarice Haynes's platform for effective trade to everyone. Contact her Via: Email: claricehaynestrades@gmail.com WhatsApp:+447862074282

Worked with Robin who sold us a Rav4 Hybrid. He was not pushy at all and incredibly responsive. The process was smooth and we didn’t get gouged. Fair prices considering the market and I would definitely come back to buy another car from Robin in the future.

Understandably, the dealership is under renovation, hence, their system appears to be slow. I had to wait more than 3 hours between closing out the sale and financial aspect of buying the car. I understand the slow internet affected the verification of my credit status.

great sales department. My experiences have only been positive each time I’ve purchased here. Been relatively painless for me. Management seems to be better these days too even considering the construction causing obvious issues.

Excellent service department. Competent technicians.

Our vehicle was in another shop, and they couldn’t figure out why our vehicle wasn’t getting electricity. We then had it towed to this dealership. Almost immediately, they were able to find the problem. They called us to confirm and finished the repairs relatively quickly.

Yehia was very helpful he knows the importance of our case an emergency and was able to help us even without an appointment. Hope they finish the construction soon.

Good people. Smooth transaction overall.

They were very responsible & respectful of my car. They took good care of it while it was getting serviced & it wasn’t confusing at all. They gave me a good explanation on what is going to be done to my car, how much it cost & how long it would approximately will take for my car to be done. Also while it was getting serviced they sent me a video of under my car to show what was wrong with my car which I highly loved about it without sugar coating anything or adding any unnecessary fixes or additional charges.

autonation made my first experience purchasing a car worth it! from test driving the vehicle, convincing me the midnight blue color suited me, to signing the papers to making it officially mine. highly recommend this toyota dealership

I would not recommend go to this dealership to get car service, they overpriced service quotes. They don't provide you with all the information that was done to your vehicle. Take somewhere else. I have been dealing with a very bad experience at this dealership with them charging me for a service that didn't get done to my car and then to top it off they wouldn't provide me with the Test Readings of my car. I called on this Wednesday to ask for them and the same answer and instead of giving me the Testing Readings of my car. Filled a complaint directly to Today and I received an email that some from Customer Relations manager is suppose to contact me by the end of the day today. From the same Dealer but I never got a call back. So I call the Dealer and someone answer and once I got transferred to speak to someone they hanged up the call. I called them back again and nobody answer. Very poor customer services. They need to be properly trained.

Came in to lease a Camry in 2019, nice and easy process, I had picked out the car online and chose to lease the car, three years later I returned to purchase the car, and also added the service/warranty option, very happy with the whole process. Highly recommend this dealership.

The Service Dept was super helpful. Especially Dan! My car was in and out in not time. All the service was completed very efficiently. Thank you for the great experience!!!

My sales person Robin made a very stressful time very relaxed! I actually enjoyed my time picking out the model I wanted. Thank you

Many thanks to Antonio and the finance dept. They were very helpful with my purchase of a used car and just the right extended warranty. Antonio had the car detailed, and followed up the next day to see if I had any questions. I would definitely buy another car from them.

I called for an appointment at 7:00 a.m. I was the second to arrive at 6:53. I just needed an oil and filter change with tire rotation. One of your staff came to me about 7:10 and said someone (he gave a name but I don’t recall). As I waited, I saw about three others that arrived after me being waited on. I asked why I haven’t been helped, and after about 5 minutes, someone came to help me. I waited in the customer service for about 2 hours and then two people (who were after me in the earlier waiting queue) were called. I went to the service advisors office to inquire about what was going on? When the advisor checked, he said my vehicle was done, but the tech didn’t close out the ticket. He was no where to be found and finally, your service manager intervened saying…shut off his computer, so you can get this customer on his way. What should have taken no more than 90 minutes took over 3 hours and when the guy pulled up with my car, he seemed to have an attitude. Lots of gen-X-ers /millennials working there…most seem worthless and not customer service oriented. You get a resounding “F” for you service!!

My appointment was at 7:45. Waited 41/2 for a minor tune up and my Prius was drove to another location with out asking me. I get it, the construction is a mess but I’m a loyal customer since 2012 and would except better service. I live in Costa Mesa and didn’t mind driving to Buena Park. I’m going to find a Toyota dealership closer to home and I’m sure the experience will be much better. 😞

Great place to buy a car but the service department has been lacking lately. I understand major construction makes things harder but I’ve asked many times about the scratch protection plan I purchased with my vehicle and I get different answers every time I come there. Representatives need to be educated about the plans that the customers have on their vehicle. Not to mention, no car washes after your vehicle is serviced anymore.

Good Service! Go early though for quicker service.

I drop off my car 8am . I was told that it will take 3 hours because they are busy . For an oil change and tire rotation that's a lot of time for a customer to wait . I'm very disappointed. pass 3 hours going on 4 hours I'm still waiting. 😥 😔

They schedule appointments and keep you waiting for hours. So far it has been almost 4 hours and nothing

Great price and great service. I know it's under construction and it's a bit crazy over there but they were all super nice. I have to say that this is the only dealership with in a 50 miles radius of my home that is selling cars for there value. For those of you wondering I live in Anaheim. Let's just give an example a used 2019 le highlander with 50k miles was selling for 42 thousand dollars. I was told that the price might budge a little but not much. I bought a brand new 22 highlander with extras like tint, roof racks, wheel locks, weather techs and more for 41,677.

I had an excellent experience with Sandra Rico. However when it came down to the financer William I was not pleased. His way of sayings things was not professional at all. When I had questions when it came down to signing papers he wanted me to sign before answering them. Also told me me along the words of well I don’t have to sell you the car / we’ll you don’t have to take it. Simply because I was asking questions. He knew we really needed a car as the one we have doesn’t work its best and doesn’t want to turn on most times ( we had to borrow my dads car and drive 2 hours) from Bakersfield to buenas park to see Sandra and he took advantage of it.

They are very friendly and attentive when you arrive also keep you up to date on what is going on with your vehicle as they are servicing. Been going there for years and trust them with my vehicles.

service was great and friendly

Excelente servicio , lo recomiendo

Since I have a Toyota I don’t I need to bring my Toyota for repair most of the time is just for oil change covered by the warranty I don’t remember have any issues with them.

Joevic Anicete is the best sales associate I’ve ever met, very accommodating and listens to your needs.

Automation, customer service is below average

I can not believe in today’s day and age Toyota Dealer are treat woman with such disrespect and flagrantly take advantage of their loyal customers. I have never been treated so horribly by now two different @toyotaUSA dealerships (Larry H. Miller, in Corona, as well as Toyota of Buena Park). I purchased a 2018 Toyota Highlander as a Toyota certified used vehicle and now the dealer refuses to recognize it as a certified Toyota used vehicle. I have asked to speak with a manger only to receive voicemail after voicemail with no return call. My Genuine Toyota battery is only eight months old and was found to have a bad cell. Toyota has acknowledged that but state they can not warranty it even though it is showing an eight month old manufacture date. Auto Zone and Pep boys have better customer service than this! To treat a woman like she is dumb and try to up sell her on air filter and cabin filter while they are less than a year old is nothing short of criminal and has only made me feel as though I can not trust Toyota or their factory service department, even with a simple oil change. Yes, I had to pay $80 for an oil change even though I have a Toyota Service package! I sincerely hope Toyota corporate steps in to prevent dealerships like these from taking advantage of other women.

Bernardo Reynoso was a pleasure to work with. He was efficient with his communication and direct. I felt like I was able to trust Bernardo, that he was doing what he could to get me the best price possible for the sale of my used 2015 Honda Odyssey Touring. Bernardo also was willing to drive me home after the sale, I felt a fare trade for a half tank of gas left with the vehicle, but he was not obligated to do so. I will definitely refer your business to my colleagues and friends.

I don’t know why the dealership keeps asking me to write a review when they NEVER get back to me on my concerns. I never planned on returning but I had to get a set of wheel locks. The parts attendant lied to me about the lock not being in stock (confirmed by supervisor). Which led me to expressing my lack of faith of their employees due to my experiences from previous visits (also lied to, costing me more money). The supervisor told me they want to perform a multi-point inspection of my vehicle to ensure things were correct. But since it was almost 3pm, they told me that I would have to come back another day - they don’t take cars at 3pm. So I made an appointment for 8:30am three days later. The next day, I get an email confirming my appointment for… get this… 3PM!!!! So I had to call and complain again. On the day of my appointment, they sold me new tire locks and DID NOT DO A MULTI-POINT INSPECTION! None! So they wasted my time! Not only does this dealership’s service/parts prices keep going up, they lie, they deflect it when you complain, and they don’t do their job. They just take your money.

Amazing amazing amazing. Asian Daniel and his team went above and beyond when I was in need. Good people 👍🏽👍🏽

I recommend you find a different dealer to go to for all your service needs. They are sloppy and just unprofessional. Customer service is soooo lacking! I had an appointment, I show up and there are 2 customers being helped, once they are taken care of I figure it is my turn so I have my purse ready to get out…. They walk past me continuously for 15 minutes before someone finally acknowledges me. When they finally decide to help me you can tell that no one wants to be at work. Sorry that my servicing needs ruined your plans of not working that day! Two hours later I get up and go check on an ETA… 2 hours for a simple oil change seemed like too long. I asked and the paperwork had been sitting there, my car done but no one bothered to let me know! Infuriating to say the least… I want to be there less than the employees, at least they are getting paid to be there. 2 hours for a simple oil change, not even a car wash in those 2 hours…. Customer Service has dropped exponentially at this place, never going back

Leaving a review here since you guys emailed me and asked for a review. You guys are the most unprofessional dealership I have ever experienced. Every time I go in for an oil change, the experience gets worse. I went in for a simple oil change and it took 3 hours. How is that possible? It shouldn't take that long, and I had to ask some worker for my status near my 2 and a half hour mark (he didn't even bother to update me) and I had to go find my rep to check the status of my vehicle when I now waited for 3 hours! Even after letting my rep (Pete/Steve whatever) knew my dissatisfaction, he didn't even apologize. A SORRY GOES A LONG WAY YOU KNOW. I get emails from you for discounts, but it's not even worth it anymore. I will never go to your dealership again. Fix your system. This starts from management. DO BETTER.

I have been going to this AutoNation dealer to have my Hyundai Tucson serviced because when I purchased my car I bought the service package through AutoNation. This is the third service I’ve had from them. The first two times were great but this last one last week was terrible, I had GABRIEL and he was extremely rude and sassy with me about my car and argued with my about my check engine light. So when I asked him when I picked the car up, did the light go away? He said yes and that everything on the car was fine. I went to get my car and he comes back and says oh but not the check engine light, that’s still on… he then argued with me again and he was extremely rude again! So I walked away and read the paperwork… it stated I needed to replace tires and didn’t say which ones. I went back to Gabriel and asked him why he didn’t tell me that my tires needed to be replaced and he said “oh that information is in your email, do you not have an email?” Are you freaking kidding?? So if anything is wrong with my car he couldn’t just tell me, I have to go to my email to find out?? So I asked for the manager and he said he was over there somewhere, I tried to find him, asked a different guy for the manager and waited over 15 mins for him to never show up, finally Gabriel told me he was in a meeting and he couldn’t be disturbed and so was the general manager… convenient. He gave me his business card and I called and left a message and he never called me back. I’m honestly really shocked I was never treated this way before and I don’t plan on going back for any services.

No nonsense

I took my car to GABRIEL at Toyota in Buena Park. I purchased a car for 22,000 and the engine is dead after only 6 years! I maintained with oil changes ect and all fluids were filled so that wasn’t the problem. They wanted charge me 6,800 for a used engine with only one year warranty. Of course I declined and suggested I got sold a lemon, clearly! And Gabriel was rude and curt. I had my car Towed home and noticed they didn’t even put my car back together! The battery and parts were left on the floor of my car! They charged me $198 for diagnostic and didn’t put my car back together! Do not give this Gabriel your business!! I usually don’t leave bad reviews but this guy, I’m sure has treated other customers badly!!

Worst service department ever! What should have been a 30 minute service, they said was 2 hour appointment and turned into a 4 hour ordeal and they actually “ lost” my car onsite. Never even got it serviced until we finally got the service director involved and I doubt very much the work was completed in 15 minutes as they state I was beyond angry. The Sales Manager wasn’t interested in helping, the General Manager never called me back and they offered me $20 to Starbucks for my time. Toyota care— not.

absolute worst experience in purchasing a vehicle. l was flat out lied to, and given the run around. when confronted with evidence that contradicted the claims of the finance manager, it was still deflected, and excuses were made.

Service rep Mariah Flores was very helpful. Explained everything. Friendly.

Bought a used car that, the next morning made awful noises ans a funny smell when the rear AC was turned on and found other things that didn?t work on the car after repeatedly told there was no ?cooling off period?. The saleswoman I had a 10am appointment with wasn?t scheduled to be in the office until 2pm so she lost the commission (I felt bad). Finance guy was super pushy and has me put down a much larger deposit than I?d said I could. Take a mechanic with you and test, and retest, EVERYTHING on the car in different situations before you buy. Otherwise, decent for a used car dealership.

Came for a 1st service only rotating tires and fluid check with an appointment at 8am on Sat. Waited 3 hours and learned my car was not worked on and had to just leave without any service. No updates or resolution after the employees found out..

Always great customer service. All services were explained in great detail and understood. Very friendly and welcoming.

We went to 8 dealers. Hieu was the only one willing to go out of his way to get the exact car we wanted, without any dealer added accessories. Highly recommend him to anyone shopping for a Toyota.

My review, went for a recall repair for my 4runner. I drop off in the morning, I was phoned later that my vehicle is ready. I mentioned I will pickup at 5pm. I got there at 5:30pm and they don’t have the paper work. They had to hunt down the service advisor for the paper work. I normally get serviced from another Toyota dealership and they wash my truck every time. I did not get that at Buena Park Toyota. Thats all.

Very good service, fast, safe and prompt

Just bought my 2nd Tacoma from BP Toyota, the 1st from BP was TRD SPORT. Upgraded to TRD 4dr 4x4. The deal was one with no hassle, no pressure, just better than I could hope for. My past vehicle purchases always had some frustration or drama involved. Im older now and know how to act or the dealer just did a better job of listening to what I wanted and made it happen. I'll give the credit to the folks at BP TOYOTA for giving me a great deal.

We had a few texts before hand and once I was at the dealer it was a very comfortable experience. They walked me thru all the new features on the truck. We did a test drive, came back, agreed on terms quickly and happy to have a new truck. This is my 2nd purchase of a Tacoma at BP Toyota. Worth a visit.

Hieu was very professional, patient, and kind in helping me buy my first car. AutoNation had the best deals and better customer service than any of the other dealerships in Southern California.

Good place and good dealership, staffing is friendly and honesty, pricing is not far out of hand .

Tai was amazing and very patient with me. He didn?t play games and was very helpful.

Awesome service provide excellent care for customers

There are not enough seats in the room for all of us to sit, some had to sit in hallway, others had to sit outside. I went to the ladies bathroom. It was horrible. One woman was in the handicapped stall..it was a bloody mess. The soap did not work. I had to take paper off the roll that was sitting on the side of the sink.

Very fast service. Will be coming back. Will tell friends and family

Through my experience Buena Park AutoNation Toyota has a good sales staff. I purchased a new 2021 Prius Prime over the phone through salesman Hieu. He was very willing to help with my cash purchase and picked me up at the airport, took me to the dealership and showed me my new car. While the paperwork was being completed he showed me all the functions and accessories in the vehicle. Once I drove the vehicle home to Arizona and tried to register it was when the problems began. I was not given the proper paperwork to register the vehicle in Arizona. I called Hieu and he got with the finance manager to resolve the problem. After a day without any response from the finance manager, I left two detailed voice messages with him and three messages with the sales manager. Two days later neither of them returned my call. Then I tried to reach them through the dealerships operator and the operator did not answer nine calls and all call were dropped. On the tenth attempt the operator answered and I told him I wanted to talk to the general manager. Left a message with the GM giving a detailed scenario of my situation. Within a half an hour I received a call from GM Juan and told him of the problem with dealership returning calls and operator dropped calls. He said he would get the problem resolved immediately and FedEx me temporary paperwork so I could drive the vehicle in Arizona until California DMV sent me the vehicle title. Everything went smoothly after that. Middle management at this dealership needs help along with getting an operator to answer calls.

Daniel Choo was great! For explanation and on time follow up

I?ve used AutoNation/Toyota of BP for the past 5 years. I?ve always been pleased with the results.

I love this Toyota dealership. They are always really fast and so friendly. We always work with Pete Amezola! He's the best and always gives good deals and is really knowledgeable. Highly recommend.

Did not owner other local Toyota dealership coupon. Service not done. Not recommended, expensive service!

Good and fast service My sales person was Eric Yoon. He is great. He can find everything what you want

1. I do not know exactly what had done to my car but I was there for safety recall. I don't feel any difference but actually my break is start to making a noise after the visit. 2. I've been here more than 10 times and sometimes they offer free carwash, sometimes they don't. Either way I don't like it. Because they do very poor job on carwash, actually, it gets dirtier if they do carwash.

Got a great deal on a great car with utmost professionalism from the staff (dealer and finance dept). Highly recommended!

Both the Sales and Finance persons were Great! Very knowledgable, Friendly and not Pushy! They made the car buying experience not stressful! Would recommend this dealership to a friend.

The entire experience was outstanding. Our salesman Ryan Lively went above and beyond to find exactly what I wanted. He did a great job making us feel comfortable, was very knowledgeable and made the entire process simple. Their finance team worked with us and managed to get me the deal I needed. I am very happy with my new truck and highly recommended Toyota Buena Park to anybody who is looking to buy a new car. Thanks again Ryan! I’m sure we’ll see you again.

Always have a good experience.

Everything is professional

Service recommendations were a bit aggressive. The service agent was not pleasant.

Inviice#742672 customer #6195973 appointment 11:00am to 13:59 demasiado tiempo los mecánicos se fueron a su break sin decir qué mi carro estaba listo yo fui a buscarlo creo que no es para tres horas servicio de cambio de aceite totalmente no estoy de acuerdo con este Servicio mal mecánicos cero en su servicio Pete excelente en su servicio y los demás sin hacer nada y le cargan el servicio a Pete

DO NOT PURCHASE A CAR FROM THIS DEALERSHIP. They are very professional at the time of purchase. When it comes to the SERVICE it?s one of the WORST dealerships I?ve ever dealt with on my life. You can make an appointment and still be there waiting up to 2hours for an oil change. Also, my dash board where my radio is goes in and out on my brand new 2022 Toyota Camry. I brought it and explained what was happening to my advisor to no avail it wasn?t fixed. I brought it in a second time for the same problem NOTHING. I called for the service manager, never returned my call. The advisor finally calls me back only to tell me ? I need to bring my car down and leave it? no rental or anything. I?ve never experienced anything like this! I don?t want this car any longer due to how UNPROFESSIONAL the service department is.

Above and beyond services provided by Juan Guzman, Jovic Anicete and Tommy. Thank you gents!!!

The management and the supporting staff was phenomenal. Everyone made my buying experience an easy and enjoyable. The team is a credit to their profession and have made themselves great ambassadors to the brand and the company. All of my concerns were addressed.

I went in at my scheduled appointment time. I was greeted but then I was sent on a wild goose chase looking for the so called only person that could help me. He was nowhere to be found and so I had to walk around trying to find him. Finally I find someone in the body shop but he?s not the right one and speaks no Spanish and I speak hardly any English. The person who greeted me finally sees me and then says she can help me. It was very unorganized. Next time I hope they have more than the one person helping out because after I arrived cars started to back up.

The buying and financing experience was fantastic. It was very efficient and was able to complete the entire process in less than 2 hours. Hieu Pham did a great job and everything went smoothly. It was the best car buying experience.

Friendly and good customer servIces.Very fast accommodations in the area.

Facility is clean, friendly people and they have excellent service..

Tony, our salesman, was great. The final phase, meeting with the finance person can be done quicker. Detail said they buffed out some scratches but didn?t, by that time we didn?t want to spend anymore time there so we left.

Professional, quick and on time, it was a pleasure taking my vehicle there.

I was quoted $99 for a radiator flush. When I called back to make an appointment, I got some who put me down for a cooling system service since radiator drain/refill wasn?t in her menu. So that was a lot more $ for really no more work, so that?s unfortunate.

Horrible purchasing experience purchasing from this dealer from Paul the salesperson and precious the finance manager nothing but lies and runarounds Autonation as a whole great company great vehicles and employees at other dealers but here at Toyota of Buena Park they lack this except for the last gentleman in finance department who finally helped me out I forgot his name but he did more in 30 min than the other pair did in 30 days

Will return this to location, Bought a tire before, everyone in the service department are friendly and smiling.

Terrible service. We dropped our car off for what was supposed to be 3 hour service. They called later that afternoon to let us know they didn?t have the part and it wouldn?t be in until Friday. Luckily our warranty covered a rental. We spoke to them on Thursday and they said the part would be in on Friday between 9-10am and that the car would be ready at the end of the day. Then come Friday, the part didn?t arrive until 2pm. Then they told my husband the car wouldn?t be ready until Saturday. My husband told them no, we aren?t picking it up on Saturday and wouldn?t be available until Monday. That?s when they scrambled to get it ready by end of day Friday she they didn?t have to pay for a rental for the weekend. It doesn?t take 3 days to get a part from Arizona to Southern California. I put a call into the service manager and still haven?t received a response.

Manny was excellent, he was on point from beginning to til the end. He was very honest which is key for me. Reliability to the fullest, that’s what Autonation Toyota proved to me. Thank you Emmanuel aka manny!

7:30 appointment and didn't start on my truck until 8:30

Good service. I'm always bring my tacoma for service I trust this Auto Nation location.

Our customer service representative Mariah was very professional and helpful. Very satisfied with the services provided for our Camry. Raquel Bingham

My representative Daniel Choo was very knowledgeable, informative and a pleasure to deal with. He took the time to explain everything thoroughly and truck was completed earlier than expected. It was a great pleasure to deal with Daniel Choo! The work preformed on my truck I was very satisfied with.

Service reps gave a wonderful experience car was serviced with care from beginning to end, representatives were kind knowledgeable and ready to help I thank auto nation for great service I?m glad to have my vehicle service there and I?m more than happy with my sales experience from this dealership I wouldn?t go anywhere else for sales and service.

I Took my O4 Tundra in for AirBag recall and they told me they would call when it's done. I call to check up and was told I'll get a call back. then I call again and Service Dept is closed ( no call ) . this is a work truck needed for work. I need it for work Sunday and Monday and now they say I cant get it till Monday. this is horrible service. Service person should be calling all there customers with updates before they leave and close for the day. service Dept. isnt any good

very good John well Dinesh.

The only problem is the tire light that is always on even inflated tires of maximum pressure.

I purchased a new 2021 Sienna XLE in January. In February I discovered the middle row didn?t move forward all the way due to getting stuck on the all weather floor mats that came with the car. I took the car in on March 1 and was told the issue would have to be addressed with Corporate and it would take 2-3 days to get a response. 3 days later I did not get a call so I called and left 2 messages for my service provider who ended up going home at the end of the day and did not return my calls. I finally get a hold of the service manager who tells me it?ll take 2-3 weeks, not days, to hear back from corporate. 3 weeks later I did not receive a call back so again I call and this time I?m told they received new mats to install in my car. I take my car in the following day and am told the new mats won?t fix my issue. Apparently, they didn?t document the issue correctly when I brought the car in 3 weeks ago. This time they take video of the issue and tell me they will call me back the following Monday after contacting corporate again. Today is Saturday but my expectations for Monday are sadly low. This place has poor communication and issues seem to be resolved at a snails pace.

My husband and I had been searching for our dream truck for quite a long time. We had contacted many dealerships but they weren't really helpful. When I called AutoNation Toyota Buena Park I was immediately connected with a salesman who I consider God sent! Brandon was amazing to work with from the initial contact until the end. He not only went above and beyond our needs but he made sure this transaction went smooth and as painless as possible. And when the financing came William our finance manager also was spectacular made us feel comfortable and answered all of our questions as well as making sure everything continued going smoothly. Thank you gentlemen for going above and beyond!! If anyone is interesting in a car ask for Brandon he's amazing!!

Thank you for the great customer service ! Making buying a car simple and friendly.

Very pleased with professional service, and the overall experience was excellent.

Friendly and helpful service. Quick and efficient. Very clean surroundings

Wonderful experience. I am in total love with my car!

very nice people to make bussines with.

The person maybe his name is Gabriel was so nice and precise and quick. I was so impressed.

Very good personnel service, I was attended right aaway when I arrived at the service area.

I asked the salesman to qualify me thru my bank, when he came back he told me that my bank have 8.5 interest rate and they give 6.5 int. I got the loan with them. When I went to my bank I got 3.2 Interest rate I try to get the loan information to pay them off and they don?t answer I left them messages and they don?t call me back.

Nice job ... very honestly

the salesman was a blessing. and very helpful thank you

Excellent service. Pete, the Service advisor was especially great.

Amazing sales rep., awesome finance rep., super GM. Thank you Toyota of Buena Park

I thoroughly enjoyed my first experience with Toyota and with Pete upon getting my oil changed. With an appointment, I was quick to get checked in and they were done right under an hour and a half. Pete was kind to chat to and the experience overall was enjoyable not to mention the price was comparable!! Thank you Toyota will visit again!

Poor Customer care, requested few things and ignored completely.

I bought a 2019 Camry SE here a few weeks ago and I’m loving the car so far. I have read other reviews and while the process of buying a car is nice and smooth, other people are saying that they will try to pull BS when it comes to servicing such as not honoring warranties, not returning calls, and all that. My family loves to sue people so hopefully they don’t play any games when it’s finally time to get the car serviced. According to my contract, oil changes should be free so hopefully they honor that or this review could change

Excellent customer service

Overall great experience, only gripe I have was cost of labor. Way over the top compared to the part that had to be replaced. Part $100 , labor $1400 plus. How does that make sense?

I took my vehicle to Pete Amezola and he did a great job keeping me updated. My car was taken care of and I couldn’t be more happy.

Typically when I bring my car in for service my car is washed before it is returned, it was not. Also service took almost an hour longer than initially mentioned

Once again professional service provided . AAAA Will return:)

No pressure.... they prepared an estimate with fees and taxes......easy to work with banks and credit unions....I just would like for them to extend the numbers of days they give you to get their payment from the bank from 3 to 5 days, but other than that, all good.

I worked with Mark and he was amazing. He went above and beyond and even went to another dealership in his network to find the perfect car for me. On top of that, I live FAR away from this dealership and was not able to drive it home the day I bought it. Mark actually offered to deliver my car to me over an hour and a half away for no additional fee whatsoever. I couldn?t believe it! I was so appreciative and loved their no haggle prices and attitude. Definitely check them out if you are in the market for a new or used car. Ask for Mark.

Had a great experience and they listened to what I wanted.

Nice service . Nice , friendly guy . When I arrived him received to me good morning, how are you ask me. I asked. Do you speak Spanish him said yes . And him helped in Spanish. Muy buen servicio muchas gracias.

I visited the dealership on a Sunday afternoon and Bernie was there to greet us. He was very helpful throughout the process from sitting in cars to going on a test drive and ultimately purchasing my vehicle (a used CX 5 in great condition that happened to be on their lot). The whole process only took a few hours and I was very impressed by the care they took to ensure the quality of their vehicles (even used ones). I would recommend this dealership for anyone looking to upgrade their vehicle without feeling pushed into something that doesn?t fit their needs.

Customer service is very good

I am always pleased with Toyota Buena Park and their service staff! I’ve been going there for years and they are excellent every time! 😃👍

very good work😀 and service

I was a little disappointed when I can?t find my coupon through email, so they cannot give me the discount that was on the email. I had to pay $10 more than the discount. They said I need to have it

great shopping experience. quick and easy purchase relatively. finance dept was exceptional. finance manager yanosy made me feel at ease and helped me protect my car. his boss eddie entered and made me feel welcome and made sure I was happy with everything. would absolutely purchase here again and refer others

Eric Yoon helped us, best and most kind salespeople I have dealt with. He gave what we wanted and never once acted like a cheesey salesman. Precious was a fantastic finance person, all in all, from walking in the door to driving home took no more then 3 hr. Best car buying experience we have had to date.

I’ve been going here for years. I have my favorite service techs but they ask do well. Love the free car wash and the safety check when I go on long trips to Northern California. Really good customer service. I believe they treat their people well internally and hope there are appreciated like I appreciate them.

Good service advisor Jimmy Tinajero is very nice to work with...

Second purchase. Good experience. Hieu was most helpful and took care of all my needs

Always treated well. The Toyota team members are very respectful. That's why I always go back.

Well when you arrive they take a while to see you even if there’s only 2 cars waiting and the shuttle raid took long time to arrive also they never call to told me that my car was ready I have to call then they call me back so I believe what if I would’ve call probably they forgot that my car was ready also I ask for a service and they told me different prices for the same service?

He was very accommodating and we felt like he was listening to our needs. Very professional and we would recommend him to our friends.

I got a synthetic oil, filter, and lube. Also, I bought 4 new tires with mounting, balance, and alignment. Service tech Dan matched prices I presented, and said I didn?t need brake work.

We were treated like royalty and the service was completed in a timely matter. However, I would suggest a auto wash after the service as a courtesy as do other dealers.

It was nice experience . Satisfied service, processing and good price

The service continues to be excellent through the years since we purchased the vehicle in 2015.

I have bought two cars from them and I always take my car for device there they are expensive but they do good job usually

Went in with tire problems. Quickly addressed and fixed.

Nice experience overall I got a fair price for my purchase

Wonderful service. Taken my car their got the last 7 years. Would not go anywhere else.

Experience with sales person "Bassam Tayara" was excellent. Very knowledgeable about the car, I purchased from the dealer. He explained all the features of the car.

The Service Dept. has always done a fine job in taking care of any issues or normal servicing that have come up on the 14 years I have been driving my Corolla

My experience was great. Everything felt so easy because they were very helpful . And to Elijah who did everything to make it happen. Thank you.

We had a fantastic experience buying our new vehicle from Toyota Buena Park. Omar, our salesman, is very knowledgeable and made us feel at ease while getting us the exact vehicle we wanted. He had it brought to us from another local dealership since the color we wanted wasn't on their lot. Excellent customer service, everyone we encountered was friendly and helpful. I highly recommend them to everyone!

a reminder call from customer care and update from the service department were so great

Very bad maintenance , they don’t do what they have to do on scheduled maintenance check

I luv this place. As a single woman I depend on their experience to resolve any issues my car has. Always fast and very professional. I?ll only bring my car here because I Trust them. That?s important to me.

I recently leased a Rav 4 Hybrid. The experience was smooth from start to finish. Not only did I walk away with a beautiful brand new car, I also am paying what I was hoping to spend. I’m so glad that I choose the hybrid, It’s a great car.

Hi , your service manager Jerry was great . Found a few issues we needed to address and a few that we?re going to take care of on my next service visit , I bought that Tacoma new in 2003 and autonation Buena Park is the only place that has serviced that truck . You have a great service department and I?m not going anywhere else Thank you again and I?ll be back soon Don Johnson

Every time I have service there the price goes up for the very same service each time. I started around 75 dollars and paid 126 dollars the last time. Just a basic oil change.

Everything went as expected, I have every intention and confidence to reschedule my service at autoNation Buena Park..

They deliver the car dirty. I only provided me one key telling me that the previous owner only supplied them with key. This was not disclosed prior only when the car was dropped off at my house. I wrote on the paperwork to supply me with nothing other key but I have not heard back from anyone from the dealership.

I really happy visited auto nation . Auto nation service very well . I?ll come my next service .thanks for support me

I was disappointed by the car I bought came with tint windows and they never put them on

Very clean dealership, all cars were sanitized. Buying of the car was an easy process

You guys were great ! customer service good and I was happy and please.? I was not shopping for a car I was selling my TRD sport 2017 Tacoma truck to you guys

Excellent customer service! Thank you Alfredo !

They need to learn how to be professional and courteous to their clients and not be a racist and tell scheduled client that the service will be an overnight service lol an overnight service, can you believe it ? When I had my appointment already set up ahead of time and it was not even in a weekend. Very rude the guy almost came in my face I had tell him to back off. And never apologetic.

Service gets your car in and out.

I have always had excellent service and rapport with the personnel at Toyota of Buena Park since I bought my 2015 Highlander. The most recent service on my Highlander was no exception. Thank you to all of you: the personwho booked my appointment on the phone, the service writer, the person who delivered my car to me and the person who was cleaning the ladies room right before I needed to use it. Your courtesy, respect and cheerfulness makes me happy to return to you for every service.

Good job excellent device reliable and dependable dealership

Mark Nava was awesome. He answered all of my questions before we headed to the dealership. Not pushy at all super straight forward. The process would have been faster if it wasn?t for the idiot customers who went in before us. But other than that, everything was smooth and transparent. We will probably get our next Toyota from them.

The sales department was fantastic Kristian in particular. However the service department is by far the worse. I was first told taking my 2020 Tacoma TRD off-road on any off-road terrain would void my warranty, only for that to be corrected by Toyota corporate. I still have yet to have this resolved. AutoNation Toyota returned my truck to me with the skid plate off my vehicle and has yet to call me back to get this issue resolved. Also they have yet to call back Toyota corporate to resolve my warranty issue for a alignment on 2020 Tacoma TRD off-road with 850 miles on it. I seriously hate writing negative feedback on anyone’s social media page. I feel automation has left me with no other choice. Maybe if they could step up and make this right with me, I would be more than happy to delete this.

Have a schedule appointment early but took 3 hours for regular service, which is normally 1.50-2 hrs. previously. The service consultant is not really friendly and I still have to check with him if it is done (normally the other consultant check and inform us if the car is ready and accompany us to Cashier for payment). Went to his office and tell me the car is ready and gave me all the paper works and was told to go to Cashier to pay.

Since buying my car in 2014 I have continued to receive excellent service. Friendly Service Reps.

Took in my Scion XB for 30k service this afternoon (09/10/2020) and was very happy with the excellent service.  My service advisor was Daniel Choo - he was courteous, prompt, fair, reasonable, and took the time to explain and provide advise on the details/items involved in the service.   Never felt any pressure ... and ended up just getting what I  really needed done at this point and at the same time got the recommendations for anything that needed to be addressed in the future.  These dealer scheduled maintenance are usually never a good experience (expensive, unreasonable, etc.)  but Mr. Choo made the experience a lot more pleasant and I will not hesitate to come back to this Toyota dealership in the future. Also, rest of the staff (person who delivered car after service, cashier, waiting room/facilities etc.) I encountered during the service were courteous and professional. Felt good, like a customer that was treated well and appreciated. Thanks.

Took in my Scion XB for 30k service this afternoon and was very happy with the excellent service.  My service advisor was Daniel Choo - he was courteous, prompt, fair, reasonable, and took the time to explain and provide advise on the details/items involved in the service.   Never felt any pressure ... and ended up just getting what I  really needed done at this point and at the same time got the recommendations for anything that needed to be addressed in the future.  These dealer scheduled maintenance are usually never a good experience (expensive, unreasonable, etc.)  but Mr. Choo made the experience a lot more pleasant and I will not hesitate to come back to this Toyota dealership in the future.

I want in with my Prius because of a tire with a slow leak it was an incredibly busy Saturday. They got it back to me in a timely fashion and didn’t charge me for fixing the tire.

How I wish theres a car wash, good customer service.

Great purchase experience!! Easy seamless...Thank you Kevin Rico for helping my niece buy her first car!!! She is loving her new wheels!!

Love to take my car to toyota, they have the experience

It was very good. I am satisfied with the dealers' service

Everyone is courteous and ready to help, I had 2 Services done so far, One was a schedule maintenance service and the second Was A recall. My only concerns about a courtesy car wash, When did it stop ??? Other than that service is great.

No haggle, great price, delivered to my house. I literally could not have asked for a better buying experience. Hieu Pham was the greatest no pressure sales person to work with. I will definitely recommend him to my friends!

Great costumer service , clean environment , my opinion AutoNation Toyota Buena Park is awesome

Did not do a good job of wearing mask the correct way or social distance

I setup and appointment for 5k service on my 2020 sienna and was told it would take 1.5 hours , so I opted to wait. I brought in my vehicle the next morning at my scheduled time and the advisor advised it would be 2 hours, so I advised I would wait. After waiting for 3 hours with no notification of any delay by the advisor , I took it upon myself to find him and ask about the status of my vehicle, at which time he told me to go back to the waiting area and he would find out. After waiting another 30 minutes, he finally came in and said my car was ready. If I knew it was going to take 4 hours just for a tire rotation and to check fluids, I would have just dropped off the car. This was the worst customer service I have ever experienced from a dealership and this is my first Toyota and am not happy with them so far. There is no regard to the customer by the representatives there. Very unprofessional to say the least.