Recent Reviews from AutoNation Toyota Buena Park

The entire experience was quick and easy. William Kim was personable, professional, patient, and attentive. The only reason I didn't give a 5 star rating was because I'd been in the showroom earlier (morning), and couldn't find a salesperson to talk to. I told William about it and he told me that there is a sales meeting every morning, so there were no reps on the floor. My background is sales (retiring after 35 years as salesman, manager, district manager, regional, senior and executive VP). Having a daily, one-hour meeting is a questionable mandate at best, and not having representation on the floor during is ludicrous. I was looking for a Toyota and pass by this dealership quite often, so it was the first place I went when I started looking. The only reason I gave Buying Process two-stars is because the paperwork was unbelievable. I don't think I signed as many papers when I've bought my houses. I realize there are demands from City/State/Federal (perhaps) that require that many forms, but... The gentleman that worked with me through it all was excellent at his job, so the process was as quick as he could make it. The only thing I'd would have liked was a little comment about how much was left to do..."few more," ..."almost done." Perhaps most important would be setting expectations early on. After having driven my car for awhile, I'd suggest the paperwork people be given a chance to print out all necessary paperwork and have it ready to sign. During the wait, the new buyer should be given a brief "class" on the operation of the vehicle because the systems can be daunting. I still don't know which power setting is best for my use, and I am incredulous that it isn't simple to know what my charge level is. It's been explained twice, I've looked at the YouTube clips multiple times, and gone to blog sites. I'm still not sure. Maybe it's generational. Regardless, Mr. Kim and the gentleman from the financial side were both expert in their jobs and the experience was enjoyable.

Philip Lehman Apr 2, 2018

It’s been a couple of months since I’ve visited this place. I was going to let things go, but the experience I had continues to weigh on me. So, I think writing this review will help bring me peace. Warning: this will be a long review, because I want every detail to be clear. First, let me explain a couple things about myself. I’m a professional black woman in my 20s. My first car when I learned to drive was a hand-me-down Camry, which I loved and passed on to my sister when I bought a used Honda during my college years. I held on to my Honda longer than most would have given the changes in my professional life. I graduated college, got a job, got promoted a few times, moved out of the country to work for a bit, and came back to the same Honda. To be honest, my intention was to hold out for the lower end version of the Tesla. But I found myself struggling with my image toward my clients. Driving an old car didn’t matter to me, but I became more aware of how it looked to others given my change in status. That’s when I decided to purchase a new car. While researching, I had the opportunity to test drive the Prius at an event. I liked it, but it was missing somethings. That’s when a friend told me about the Camry Hybrid. He said it has what the Prius is missing from a space and luxury standpoint. I arranged to visit this Toyota dealership with him to see the Camry. When we arrived in my old Honda, we were immediately not taken seriously. I had to approach the salesman. Then, while asking to see the Camry, he barely wanted to show it to us. My friend, who is an older man, had to keep saying that I was the one buying and to talk to me. The salesman kept addressing him even when I was asking the questions. He kept asking “what color are you interested in?” I told him more than once that the color was the LAST thing I would think about, but to tell me about the MPG, horsepower, and how many cylinders. When I asked about the differences between the models, either he didn’t know how to answer or wouldn’t answer. He just kept talking about the price...”it will cost more if you want leather. It will cost more if you want a sunroof” etc. I had to say I’m not worried about the extra cost, but to show me THE car that had those things. He just pointed at various cars and said “it’s that roof over there, with the seats in this one here, etc.” I had to imagine the car by putting the pieces together. He didn’t let us test drive and would barely pull the car out (not even the one I wanted) for me to get a better look. My “imagination” and patience were failing me. I asked if I could see the Prius Prime to compare. His response: “the Prius is at the other end of the lot”. I said, “okay...can you show me?” His response: “so you’re not getting this car and you don’t want to talk about the price?” I said, I will talk about the price when I choose the car I want, right now I want to look at the Prime to see which I prefer. He literally smacked his lips and rolled his eyes before telling me he would go get someone else to help us. He pointed to the other end of the lot and told us to walk over there while he found someone else to help us. I was so stunned, but I tried to stay polite. We did as we were told and we waited in the Prius section for more than 10 minutes before we realized that no one was coming. We gave up and left the lot. When we left, I felt small and insignificant. He never treated us like customers even for a second. We left and went to Honda. I’m now happy to report that I’m the owner of a brand new, fully loaded, top of the line Honda Accord Touring Hybrid. And yes...the color was the last thing I picked out. It’s an amazing car that will definitely hold me over until I get that Tesla I’ve been eyeing. I wrote out this entire review so that people at this dealership can learn that you shouldn’t judge a book by its cover. Yes, I’m in my twenties, but that doesn’t mean I’m not successful in my career. Yes, I’m a woman, but that doesn’t mean that I don’t care about what’s under the hood of a car. Yes, I came driving an old car, but that doesn’t mean I can’t afford a new one. Yes, I’m black, but that doesn’t mean I’m not a serious customer. I hope others reading this review learn that you DESERVE great service no matter who you are...if you’re not getting it, WALK AWAY. You’ll be happier in the end.

Breana Killingsworth Nov 21, 2017

I spoke with Jonah Phillips about the new Prius Prime and he was able to pull up info and pricing for me. I was told to come in whenever I was ready so we could crunch numbers. My family and I came in on 3/25/17 to check out the Prius Prime. There weren't any on the lot but we decided to talk numbers anyway. The manager and finance manager came out to discuss what we wanted and told us it would be $417 for a 36 month lease with $2,000 down. We agreed to those terms and amount so we signed paperwork to reserve the Prius and wrote our check. We asked many times if this locks in our deal since it was a 72 hour sale. I was assured that yes, everything is locked in and need not worry. I called Jonah on 4/7 and 4/8 to see what the status of the car was and if there was an expected arrival date so we can arrange to pick it up. Got a response on 4/9 saying it is being prepped for transit and as soon as its in transit we can finish the paperwork early. I set an appointment with him for 4/15 at 10:15 am. We arrive and Jonah was not there. Instead we were helped by another person, Michael Stafford. After filling in paperwork and submitting our info for credit approval, he comes back with new number. Not based off of our credit score (we have very good credit) but the residuals changed. Therefor our $417 payment is now a $467 payment, Same money down, same terms. This is exactly why we asked beforehand if anything could change with pricing, we wanted to make sure this payment was locked in and was told over and over that it was. There wasn't any talks on residuals or that it could change. It was also very unprofessional that the manager and finance manger saw us, past us, and never came over to apologize or try to make things right. We were there in total 2 hours just to be told theres nothing they can do. They ran our credit, we reserved the car, we showed up for our appointments, we did our part. They basically just told us tough luck. We ended up leaving, check voided and car no longer reserved. They handled everything so great in the beginning, but when it was time to finalize, they changed everything. We will never come back or recommend them to any of our friends or family. We are really disappointed in the way they handled everything. Complete waste of time.

Wil Teran Apr 19, 2017

Two weeks after i took the car, i was trying to make right and the car hit a curb because i could not turn the steering and it almost locked. There was an error saying steering malfunction error showed on the dash. i towed the car to the dealership and the service manager told me we are going to check the problem and see what cause it. he did not send the car to be checked and he sent it to the AutoNation body shop(their body shop). they called me for the insurance and he was like i need the information for your insurance then after they fix the car we will check it, they never did and i ended up paying 13k for fixing it from my insurance after 3 weeks only from purchasing the car.. i have tried to contact all the positions at the dealership and they never ever solved anything i stopped to the dealer and talked to the service manager and he said since the car got fixed then it is safe to be driven now, but the thing is i ended up paying from the insurance and they did not inspect the car. i gave up and took the car after all that hassle, i filed a complaint to Mercedes Benz US they called me back and all they did is saying sorry for the bad experience that you have had. That is all!!! i gave up after trying to get hold of them and i have all the proofs and the dates and the emails. Later on the car started to give me problems, every time i drop it off to the dealer regarding a sound they said we inspected the car and nothing wrong. One time i decided not to take the car and i talked to one of the advisors. he said he made 3 tech. to drive the car and it is normal, he asked me to give him a good survey and change the tires because that is the problem. dropped the car 22k 136 and I picked it same exact millage and when I asked him how come three of your tech drove the car and the did not put one mile on it, he did not have answer. i did change the tires twice and every time i change them them get bad and they start to have like bubbles and they get non flat. i stopped by a certified mechanic shop to ask about these tires and the sound they said the chocks are not good, i went back to the dealer after keep losing money for changing these tires and they always like everything is good. i have all invoices and proofs that the car is not good and safe to be driven And they kept ignoring the problem. 7 days ago i dropped the car for the 40k miles service and i also mentioned the same problems that i always mention every 10k mile and they end up saying the car is good. They kept the car for 4 days and they called to say that the service is done but they need to work on the car, yesterday i stopped to get the car after they said it is ready. once i went out from the dealer i noticed the sound is still the and the car still goes to left very bad. I went back at the same time and the advisor drove the car and he said yes they have to work on it and keep it again. im really sick of this and sick of everything, i wouldn't have problems if i drive any other brand, this is Mercedes Benz , im paying almost $520 a month to be satisfied and happy and the reason i choose Mercedes is to be satisfied not frustrated . My patience has run out of this and am sending to let you know that if you guys really didnt take an action. im going to share and report all these info everywhere. it might be better for this to go viral all over the social media and im going to provide all the emails and dates and the whole story. i do not think Mercedes would like to take a risk and put me in a car that not even safe to be driven, i need a certified paper work says that the car is safe to be driven and has no problems. I also want add that the advisor called me again and he recommended that i need to change the whole set of tires that i already changes 3 weeks ago and i have all the invoices, i told him that im not going to do that. Because i already changed the tires twice and they keep getting bad because the problem u guys dont fix. He transferred me to the service manager and he was so rude, all he said is if you dont want to change the tires, then we're not going to do any work at the car, and bring the loaner car today!!!!! Seriously!! Is that how they deal with their customers, i told him that am not going to bring the car and am going to report that, he called back and he was like give me 30 minutes i will call you later, and they never called. The dealer need to understand that he put my life in a car is not safe to be driven and i have a proof from a certified shop saying that. On December 26 11 am i stopped by to talk to GM since he wasn't at the dealer ship on Saturday. i could not get hold of him and i have been told he is busy till tomorrow and can’t meet you according to the sales manager. i had chance to met with the sales manager to explain everything and as usual they did not help and blame all the problem on me for not changing the tires eventhough I have changed three times in less than 1 year and less than 40K miles.. i can’t believe that a dealership general manager can’t really meet their customers to handle a problem or even replay to 5 emails. after going thru the history of the car the service manager and they kept making up stories to convince me that the car is acting noisy and goes to the left very bad because of the tires. even-though i have all the documents that proofs that the tires has been changed 3 times in less than 3 years and 40k miles. they kept talking about the tires noises and they never mention the other noise that i sent the car for , for almost 4 times. THEY DOES NOT UNDERSTAND That the noise that i complain about is has nothing to do with the tires. it is something totally different and i keep talk about it and explain it and they have it documented that the sound comes from the left side and not from the tire it is not tire noise i have reported that noise to three of them. sales manager also stated that the front tires are needs to be changed and when i told him that i have already changed those few days ago but the guys here at the service rotated them, he said we do not rotate the tires for 250 , but they actually did twice to my car and it is documented too. After a long talk the sales manager he ended up telling me that they do not have anything to do for me, unless i pay for a replacement tires and they would pay the 50%. the sales manager kept trying to convince me that i was decline the alignment, even-though each service they mention that they did everything and the car is safe to be driven. i told him well, im going to send the headquarters and AutoNation at the Germany and i left the office, by the time i left his office i was shocked from what they did to me as a customer who should not be treated like that. i did found my car at the parking lot even the job was completed they decided just to give me the car. Plus they took the loaner car without even letting me know and they threw my stuff out of it and they forgot to transfer my parking permit and they still have it since they gave the car to someone else at my car using their alternative key. Seriously?? Is that the way they represent Mercedes? i asked the sales manager what did you guys do and he was like we do not mean anything but we parked your car at the customer lot since you are a customer, i told him and what do u guys mean by taking the loaner car and my stuff without letting me plus you guys still have the car bad and broke, know he didn’t has any answer. if that means anything, it means that they either does not trust me and they treated me like a thief or they do not care about the customers as long as they does not charge their dealer anything and I have been harassed i walked to the service manager to ask about the keys and he was so rude telling me go get your keys from outside. here. Imagine yourself stopping by to talk and report a problem and you treated like that? Imagine the whole day since it happened and i cant believe that am dealing with Mercedes Benz and autonation. i ended up having the car with worse condition, and not function well at all. this is not a first problem and bad experience happened at this location and im not the first one. Check their reviews and see what they have done to one of the customers. One of the sales men followed a customer and smashed her car at target parking lot because she did not get the deal thru him. and that was all over the news. i stopped by the dealer to handle that friendly and solve the problem, because all i need is to be using a car that can work perfectly since am paying for what i have. BUT AFTER THEY have done to me and taking the car that way, decided not to let it go. i left the dealer and the car is going left very very bad and not safe because basically they did not fix it. They also need to know that they might lose a lot of business if i filed a lemon law( at the usa) and the car is qualified for the lemon law since the problems been for more than 3 times and everything is documented, and that will look so bad to them if the dealer did not take care of the problem i will post this to the local newspapers so customers who can see the bad experience to be aware everyone else and get my right. Another update on December 28th, after I replaced all four new tires for third time in less than one year and 40k miles to do what they have been complaining about. I called a dealer to set up an appointment to take a look to the car, the advisor told me give him 10 min and he will call me back. He called me and he left a really bad voice mail saying that the service manager said that im no longer welcome at their dealership because the bad experience I had with then and I have to find another dealership!!!! I have the voicemail saved and proof what he told me. I have been trying to solve that and send to many people regarding the problems and im almost gave up from the way I have been treated and harassed.

الدبيركى احمد Dec 29, 2016

I recently purchased a Certified Pre-Owned 2013 Toyota Sienna from Autonation Toyota Scion Buena Park. I contacted AutonationDirect thru my credit union who found a car at the BP location. The test drive went great and salesperson was super nice. After an inspection of the vehicle I noticed the bumper had been repainted and poorly color matched. Since the CarFax showed no accidents I inquired about this as I was convinced it had been in an unreported accident. The manager came out and said no it was 'probably' repainted due to being scratched. When I pointed out the mismatched color he just shrugged and said everyone expects new car for used car prices and wouldn't make any concessions or offer to fix the problem. Since I was still interested in the car I spoke with my guy at the AutonationDirect and he knocked off the cost of repainting from the price, replaced broken weather strip from the door, new key and remote and employee pricing on accessories I wanted. Paperwork and sale were flawless and took place at my credit union. We filled out paperwork on the sale, he took possession of my trade in and then I filled out paperwork for the car loan from my credit union all with no problems. After sales. When I went in to get my weather stripping fixed they said they had no paperwork stating the work was owed even though AutonationDirect ordered the parts for me. I asked them to call the AutonationDirect guy at my CU and they refused. Basically they said Autonation and AutonationDirect are separate entities. They are obviously affiliated with each other and it totally boggled my mind that they wouldn't call to try and resolve the problem. So I had to run home and dig thru my sales paperwork to get this resolved...then when I got my car back the weatherstrip was not installed properly (broken) and they had to reorder a new one. Of course, I found out when I got home. Don't they inspect their work? Promised employee pricing. I was handed off to another salesperson due to family crisis. Totally understandable. The new guy quoted me prices via email on items I wanted and my jaw dropped. When asked if this was employee pricing he said "yes". Of course, since my vehicle was being serviced I went to the service desk and asked how much it would cost retail for the same parts. Yeah, the prices I was quoted as employee prices were higher than if I went and purchased them myself. So I ended up dragging the sales guy to the service desk to get my promised employee pricing. AND when I got a back ordered item they tried to charge me retail. Which I complained to them about and they said I needed to talk with my service person. Nope, they couldn't pick up the phone and call the guy. I had to chase him down. At no point during this ordeal did any Autonation Toyota Scion Buena Park employee call anyone whether it was AutonationDirect or their own employees to help straighten out any problems I had. Customer service was obviously lacking. I had to track every person down myself. I am glad this ordeal is over and I will never return to this dealership again. I highly recommend AutonationDirect though as they were willing to address my concerns and work with me. I gave a generous 3 stars only due to the original salesperson and AutonationDirect. Otherwise they would have earned 2 stars.

wario Jul 26, 2014

Rude and arrogant guys running the show. They're all friendly just like how you expect when you walk in and within no time, prove themselves to be [violative content deleted]. Had an ad for $2000 off a Toyota Prius (03/22/08). Went to dealership, talked to this guy called Blair Wallace, who had also contacted me via the internet channel, the previous day. Says best price is $22300. I showed him the ad and he says those were specials and they only had 1 and that was $21828. I test drove it, seemed good although it had a scratch on the flimsy center console plastic. I said I would come the next day with my wife as she was not in town. And I got the 'Can't guarantee price tomorrow' as I left. Went there next day (3/23) with the missus, met the same guy and asked if they had the car. He looked around and said yes. I asked him if it was the same price. He asks '$21828 ? Yes, thats the price' Ok, to cut the story short (after we were 'treated' to water and popcorn), about 45 minutes later, after we filled in the credit request, we got an experience survey to fill. I gave high marks to everything. He takes it and comes back with the numbers on a sheet. Now I see the car's price as $21989 - $160 more than the $21828 we had worked on. I ask why and he says its $2000 off MSRP which is $23989. I said thats not the price he quoted me. And he says, he does not remember the price he quoted me and that the sale price on this was $2000 off the MSRP. And he suddenly starts getting aggressive, completely dropping the friendly attitude up till that point. I ask him what happened to the $21828 price and he says he does not remember. I tell him I am not making that number up and it was why I was here to make the deal. He says I don't have to do the sale if I didn't want to. I said fine and he walks off. Then I go to his boss where he was and say this is not ethical. His boss asks me if I wanted to let go of the deal for over 'just' $160. I said thats not the point - the point was to start from the price we agreed on and not to pull an unsuspecting stunt like this. And next moment the [violative content deleted] says 'What if I say we won't sell a car to you' and walks off. And all this after getting the survey filled to their satisfaction. They're all [violative content deleted]. Please be wary if you are in this dealership.

laidbacklarkin Mar 23, 2008

Summary: DONT GO TO POWER TOYOTA AND TELL EVERYONE YOU KNOW NOT TO GO THERE EITHER!!! I had called first thing in the morning to enquire about an internet deal I saw. I talked to the saleswoman and she said the car was available and that she was eager to sell it and they would consider all offers. I asked if she was talking about a deal in the sense of 100's off or 1000's off since I thought the car was a couple 1000 over market (but it was the color I was looking for). She said 1000's and that if I was serious about buying it, she would definitely make the deal I wanted. Well thanks to SoCal traffic I got there in the afternoon. I already had an appointment to see it and had let the saleswoman know when I would arrive due to traffic. When I got there they had the car out waiting for me, but while I was going around trying to find the saleswoman, a couple walked up to the car with another salesperson. Once I found the saleswoman, the other couple and their salesperson were already getting in the car to test drive it. The car had been put out for me and I had the appointment, but the other people got to test drive it first. While they were out test driving the car, the saleswoman pressured me to start the deal to buy the car, practically site unseen since I only saw it from afar. I gave some information, but that was it. To make things worse, when I asked about the basic features of the car and their warranty, she was not able to answer. The other people came back and immediately started dealing with their salesperson. I went out on the test drive and the saleswoman assured me that because I had the appointment and the other people had just snuck in that I had 1st right to deal for the car. Once I got back, it was practically a done deal with the other people. The saleswoman took me into the negotiating room, but basically at that point (despite what the saleswoman had said on the phone and on the drive about dealing) I was put into a situation of pay sticker (or above) or else. When I came back asking for a better deal, the sales manager came out and talked to me as if I were mentally slow about what Blue Book value means and how her profit margins are so small (they would have still made quite a few thousand from my deal) and then she finished with, never mind anyways the other people bought the car already. Which basically meant that even if I had accepted sticker price, I still would not have got the car that I had just spent about 2 hours stuck in traffic driving to get. They lied to me, they wasted almost 4 hours of my time on the roundtrip drive, not to mention the amount of gas I used up to get down there, and the sales manager was absolutely rude. There are so many other Toyota dealerships in Orange and Los Angeles County. We consumers should not put up with this type of horrible customer service, filled with lies and dishonesty. DONT GO TO POWER TOYOTA AND TELL EVERYONE YOU KNOW NOT TO GO THERE EITHER!!!

bbleofree Jan 22, 2008

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