12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Difference

Reputation.com takes customer reviews and other indicators to create a measurement that helps us help you. It's called our Reputation Score, and AutoNation has one of the highest in the industry! That's because we use it to work towards one goal, improving your customer experience.

It's not just about star ratings.
Our Reputation Score includes a total of nine metrics including volume, frequency, and reach that make up the full customer review picture.

Dealerships review every testimonial.
All customer reviews are sent directly to our stores and corporate leadership team daily ensuring continual improvements to the customer experience.

Real reviews, from real customers.
Reputation Scores are authentic, since they're based on customer reviews and determined independently by Reputation.com.

Recent Reviews from AutoNation Toyota Buena Park

I went to Toyota of Buenapark for what ended up being nearly 2k worth of warranty work, before my warranty was set to expire. I went the week before to the service center and ask for an appointment as well as all the issues I wanted sorted. I dropped the car promptly at 11am and requested two things. One a ride home and two (knowing that the repairs where going to take more then two days) a loaner. Nether was provided. I patiently waited for over 1 and half hour for the ride to my house about 7 min away. I asked various service advisors for a eta status and the only response I got was that they did not know and he was on a "ride". I ended up waiting for until 12.30. I noticed that their shuttle was parked outside in the front. Then I decided to call a lyft to get a ride home. As soon as I got home, I called the dealer and asked to speak to the manger and left him a message. (He never returned my call or was given an apology) The problem was a leaking timing cover in my Prius and a toddler could diagnose it in 1 minute. Unfortunately the engine has to be removed to fix this issue and I knew this since I had done research before going to the dealer. Which is why I asked for a loaner car. I was never offered or contacted about a loaner car. Worst of all after getting late to work due to the aforementioned events. I finally got a call around 4pm and was unable to answer the call due to the aforementioned events. I was finally able to call around 5pm and did not get a answer. I called the next day about my car. Again, no answer. It was only on the third day that afternoon I finally got a call back from the service advisor. (Turns out he had Wednesday off) That my car was ready to be picked up. All the meanwhile I had tried to get in touch with someone about my car. I called and no one (except the operator) was able to take my call. I was never offered the loaner I requested. Thankfully, my sister was not working and I was able to borrow hers. Finally, on the forth day. I was finally able to get my car. To my surprise given the amount of work done. The dealer had not done a courtesy car wash. Which is something I've always experienced with Ford and Chevy. Although, I was not to bothered given the current crisis. I would have also understood if they had told me that they where unable to give a ride home. At best it was disrespectful for me the customer to have been forced to wait two hours. When if they had told me. I could have paid the 12 dollars to get a lyft home and be their in under 10 minutes. I should have been contacted about a loaner as soon as the issue was diagnosed and toyota approved the repairs. I was at the dealer so long. That I saw my car being test driven, diagnosed and worked on. In short go elsewhere if you want professional service.

Jo Rey Aug 21, 2020

Thank you Jeff Nichols General Manager @ Auto Nation Buena Park Toyota, for contacting me after seeing this review and refunding my $160 charge for incorrect diagnostic on my Tundra and going to look into why ten times the repair charge was estimated on what it really took to fix the problem. I don’t usually write bad reviews on web sites, but AutoNation Toyota of Buena Park, California Service Department tried to take horrible advantage of my situation with my 2013 Tundra in their Service Department on Jan. 3, 2020. I feel it will be a disservice not to warn the public and especially people traveling from out of state needing to use their service department. AutoNation Toyota Service Department knowing I was from out of state and in a need to have my Toyota Truck serviced for the drive of over 650 miles back to Utah. I let them know up front I had my rear wheel sensor replaced three months ago from my local Utah Toyota service department and that is where the problem was located causing my four-wheel HI-LO and ABS lights to flash. They said they would check it. They called me back two hours later and said it was my four-wheel actuator that needed to be replaced at cost of $3,950 and bearings (which was very vague on what bearings) for $4,100 a total cost over $8,000. (Quote sheets attached for reference.) I told them “You are sure it is not something else, and that this amount of work was required for the repair.” They assured me. I informed them “no work to be done” and was presented with a billing for $160 from them. I took a chance and drove it home to Utah 650 miles without ABS braking and no four-wheel drive, luckily, I had good weather driving home, not needing four-wheel drive. I took my Tundra Monday morning, Jan. 6th, 2020 to my local Toyota Service department. I did not let them know what AutoNation Toyota told me the problem they said and quoted repairs for was. My local Toyota service department said what needs to be fixed is that I had a bad wheel bearing in that same rear wheel where they had replace the same wheel sensor and it was faulting out the sensor. They replace the bearing showed me the bad bearing before pulling it out of the hub. Assembled everything back together for a cost of $800 and I test drove. The 4x4 and ABS worked perfectly. I asked after everything was completed, “Was there anything wrong with my 4x4 actuator?” They said nothing they could see. I showed them the quotes on repairs they wanted to do. My local Toyota dealer said that looked very vague and they couldn’t see what bearing repair I would need that would cost $4,000. I am going to try to get Utah local news to pick up this story to warn fellow Utahans traveling to Southern California with Toyota vehicles to be aware of AutoNation Toyota of Buena Park service department and the attempt for extreme unnecessary repairs. I feel that they attempted to take advantage of me and the situation. I have contacted the dealership’s General Manager, Service Manager and Toyota Motor Sales, USA corporate office concerning this experience. I am disputing the charge of $160 due to my experience. Dan Valdez Park City, Utah

Dan Valdez Jan 16, 2020

This Review is to warn everyone about my purchase with Toyota Buena Park, and to hopefully save someone else the hassle and frustration I've had to deal with. Buena Park Toyota where do I even start. I bought my 2016 Honda Pilot on January 26th 2019 from them. After I left the dealership things became apparent to me, the car had no gas, no window washer fluid, the dome lights didn't work, my 2nd key needed a new battery. Their were water spots all over the car, clearly they hadn't washed or detailed the car at all. Now it's been 2 weeks a total of a month since I've bought the car, I haven't received my check that they owe me, I haven't received my all weather mats or a call that the screen is in. Overall I just can't believe that they would sell a car like this, I can't imagine that their isn't a list that they go over prior to putting a car out on the lot. No one seems to know what's going on with anything, I just got off the phone with a parts guy and pritka another sales person waiting to hear back with the outcome. It's been such a pain to have to follow up with all this, a customer should never have to follow up with a sale over and over again! Now on Sunday February 17th my check engine light went on, mind you it hasn't even been a month since I've had this car. I contacted the General Manager Jose Gomez and he preceded to tell me to take it to Honda that they were closed for the holiday weekend. I then told him I can wait to bring it in on Tuesday the 19th. He said he would see me then, I showed up on Tuesday the 19th at 9am Michael Hodgeson the Service department manager took my car back and said to have a seat in the waiting room, I told him I was here to see Jose and he told me he was off that day. I messaged Jose to find out he wasn't coming in and hadn't informed anyone of the situation at hand. No one knew of anything going on, Michael then preceded to show me pictures of Rodent damage all underneath the engine. He told me they will have all of this taken care of, and that they were going to take it to Honda to have fixed. This dealership has no idea about anything, I don't believe any maintence check was performed before I bought the car, Jose Gomez is the worst General Manager, he has no idea what's going on with any of his employees and shows no responsibility for anything. He should know what's going on and if someone isn't happy or issues have happened he should want to fix the issue at hand. This in which he hasn't done. I really just want to buy a safe reliable car. That's clearly not what has happened. Now to update yet again, April 22nd we took it back in to Toyota because there is clearly an issue with the transmission. It doesn't shift properly and the RPMs toggle between 2/3 and between 30-50mph. The Toyota technician that drove it said he completely felt what we were talking about. We were given another rental car, and our car was taken to Buena Park Honda to be looked at. The Honda technician called and said he drove the car for 6 miles and didn't feel what we were talking about, and for us to describe what we were feeling. So we did. He then called to tell us, he felt what we were talking about and that he called Honda USA and they informed him that's how the car is suppose to drive. Anyone that's driven a car before in their lifetime could tell something is wrong. We proceeded to look online and there's several complaints about the 2016 Honda Pilots Transmission and that Honda refuses to acknowledge the issue at hand. It's not fair that the consumers buy this car thinking their getting a safe reliable car and to have to replace a transmission at 40,000 miles. It's so ridiculous and just wrong. This has been the worst car buying experience and shame on Toyota and Honda.. I'm simply just asking that this be made right. Jessica Johnson

Jessica Johnson Apr 28, 2019

The entire experience was quick and easy. William Kim was personable, professional, patient, and attentive. The only reason I didn't give a 5 star rating was because I'd been in the showroom earlier (morning), and couldn't find a salesperson to talk to. I told William about it and he told me that there is a sales meeting every morning, so there were no reps on the floor. My background is sales (retiring after 35 years as salesman, manager, district manager, regional, senior and executive VP). Having a daily, one-hour meeting is a questionable mandate at best, and not having representation on the floor during is ludicrous. I was looking for a Toyota and pass by this dealership quite often, so it was the first place I went when I started looking. The only reason I gave Buying Process two-stars is because the paperwork was unbelievable. I don't think I signed as many papers when I've bought my houses. I realize there are demands from City/State/Federal (perhaps) that require that many forms, but... The gentleman that worked with me through it all was excellent at his job, so the process was as quick as he could make it. The only thing I'd would have liked was a little comment about how much was left to do..."few more," ..."almost done." Perhaps most important would be setting expectations early on. After having driven my car for awhile, I'd suggest the paperwork people be given a chance to print out all necessary paperwork and have it ready to sign. During the wait, the new buyer should be given a brief "class" on the operation of the vehicle because the systems can be daunting. I still don't know which power setting is best for my use, and I am incredulous that it isn't simple to know what my charge level is. It's been explained twice, I've looked at the YouTube clips multiple times, and gone to blog sites. I'm still not sure. Maybe it's generational. Regardless, Mr. Kim and the gentleman from the financial side were both expert in their jobs and the experience was enjoyable.

Philip Lehman Apr 2, 2018

It’s been a couple of months since I’ve visited this place. I was going to let things go, but the experience I had continues to weigh on me. So, I think writing this review will help bring me peace. Warning: this will be a long review, because I want every detail to be clear. First, let me explain a couple things about myself. I’m a professional black woman in my 20s. My first car when I learned to drive was a hand-me-down Camry, which I loved and passed on to my sister when I bought a used Honda during my college years. I held on to my Honda longer than most would have given the changes in my professional life. I graduated college, got a job, got promoted a few times, moved out of the country to work for a bit, and came back to the same Honda. To be honest, my intention was to hold out for the lower end version of the Tesla. But I found myself struggling with my image toward my clients. Driving an old car didn’t matter to me, but I became more aware of how it looked to others given my change in status. That’s when I decided to purchase a new car. While researching, I had the opportunity to test drive the Prius at an event. I liked it, but it was missing somethings. That’s when a friend told me about the Camry Hybrid. He said it has what the Prius is missing from a space and luxury standpoint. I arranged to visit this Toyota dealership with him to see the Camry. When we arrived in my old Honda, we were immediately not taken seriously. I had to approach the salesman. Then, while asking to see the Camry, he barely wanted to show it to us. My friend, who is an older man, had to keep saying that I was the one buying and to talk to me. The salesman kept addressing him even when I was asking the questions. He kept asking “what color are you interested in?” I told him more than once that the color was the LAST thing I would think about, but to tell me about the MPG, horsepower, and how many cylinders. When I asked about the differences between the models, either he didn’t know how to answer or wouldn’t answer. He just kept talking about the price...”it will cost more if you want leather. It will cost more if you want a sunroof” etc. I had to say I’m not worried about the extra cost, but to show me THE car that had those things. He just pointed at various cars and said “it’s that roof over there, with the seats in this one here, etc.” I had to imagine the car by putting the pieces together. He didn’t let us test drive and would barely pull the car out (not even the one I wanted) for me to get a better look. My “imagination” and patience were failing me. I asked if I could see the Prius Prime to compare. His response: “the Prius is at the other end of the lot”. I said, “okay...can you show me?” His response: “so you’re not getting this car and you don’t want to talk about the price?” I said, I will talk about the price when I choose the car I want, right now I want to look at the Prime to see which I prefer. He literally smacked his lips and rolled his eyes before telling me he would go get someone else to help us. He pointed to the other end of the lot and told us to walk over there while he found someone else to help us. I was so stunned, but I tried to stay polite. We did as we were told and we waited in the Prius section for more than 10 minutes before we realized that no one was coming. We gave up and left the lot. When we left, I felt small and insignificant. He never treated us like customers even for a second. We left and went to Honda. I’m now happy to report that I’m the owner of a brand new, fully loaded, top of the line Honda Accord Touring Hybrid. And yes...the color was the last thing I picked out. It’s an amazing car that will definitely hold me over until I get that Tesla I’ve been eyeing. I wrote out this entire review so that people at this dealership can learn that you shouldn’t judge a book by its cover. Yes, I’m in my twenties, but that doesn’t mean I’m not successful in my career. Yes, I’m a woman, but that doesn’t mean that I don’t care about what’s under the hood of a car. Yes, I came driving an old car, but that doesn’t mean I can’t afford a new one. Yes, I’m black, but that doesn’t mean I’m not a serious customer. I hope others reading this review learn that you DESERVE great service no matter who you are...if you’re not getting it, WALK AWAY. You’ll be happier in the end.

Breana Killingsworth Nov 21, 2017

I spoke with Jonah Phillips about the new Prius Prime and he was able to pull up info and pricing for me. I was told to come in whenever I was ready so we could crunch numbers. My family and I came in on 3/25/17 to check out the Prius Prime. There weren't any on the lot but we decided to talk numbers anyway. The manager and finance manager came out to discuss what we wanted and told us it would be $417 for a 36 month lease with $2,000 down. We agreed to those terms and amount so we signed paperwork to reserve the Prius and wrote our check. We asked many times if this locks in our deal since it was a 72 hour sale. I was assured that yes, everything is locked in and need not worry. I called Jonah on 4/7 and 4/8 to see what the status of the car was and if there was an expected arrival date so we can arrange to pick it up. Got a response on 4/9 saying it is being prepped for transit and as soon as its in transit we can finish the paperwork early. I set an appointment with him for 4/15 at 10:15 am. We arrive and Jonah was not there. Instead we were helped by another person, Michael Stafford. After filling in paperwork and submitting our info for credit approval, he comes back with new number. Not based off of our credit score (we have very good credit) but the residuals changed. Therefor our $417 payment is now a $467 payment, Same money down, same terms. This is exactly why we asked beforehand if anything could change with pricing, we wanted to make sure this payment was locked in and was told over and over that it was. There wasn't any talks on residuals or that it could change. It was also very unprofessional that the manager and finance manger saw us, past us, and never came over to apologize or try to make things right. We were there in total 2 hours just to be told theres nothing they can do. They ran our credit, we reserved the car, we showed up for our appointments, we did our part. They basically just told us tough luck. We ended up leaving, check voided and car no longer reserved. They handled everything so great in the beginning, but when it was time to finalize, they changed everything. We will never come back or recommend them to any of our friends or family. We are really disappointed in the way they handled everything. Complete waste of time.

Wil Teran Apr 19, 2017

Two weeks after i took the car, i was trying to make right and the car hit a curb because i could not turn the steering and it almost locked. There was an error saying steering malfunction error showed on the dash. i towed the car to the dealership and the service manager told me we are going to check the problem and see what cause it. he did not send the car to be checked and he sent it to the AutoNation body shop(their body shop). they called me for the insurance and he was like i need the information for your insurance then after they fix the car we will check it, they never did and i ended up paying 13k for fixing it from my insurance after 3 weeks only from purchasing the car.. i have tried to contact all the positions at the dealership and they never ever solved anything i stopped to the dealer and talked to the service manager and he said since the car got fixed then it is safe to be driven now, but the thing is i ended up paying from the insurance and they did not inspect the car. i gave up and took the car after all that hassle, i filed a complaint to Mercedes Benz US they called me back and all they did is saying sorry for the bad experience that you have had. That is all!!! i gave up after trying to get hold of them and i have all the proofs and the dates and the emails. Later on the car started to give me problems, every time i drop it off to the dealer regarding a sound they said we inspected the car and nothing wrong. One time i decided not to take the car and i talked to one of the advisors. he said he made 3 tech. to drive the car and it is normal, he asked me to give him a good survey and change the tires because that is the problem. dropped the car 22k 136 and I picked it same exact millage and when I asked him how come three of your tech drove the car and the did not put one mile on it, he did not have answer. i did change the tires twice and every time i change them them get bad and they start to have like bubbles and they get non flat. i stopped by a certified mechanic shop to ask about these tires and the sound they said the chocks are not good, i went back to the dealer after keep losing money for changing these tires and they always like everything is good. i have all invoices and proofs that the car is not good and safe to be driven And they kept ignoring the problem. 7 days ago i dropped the car for the 40k miles service and i also mentioned the same problems that i always mention every 10k mile and they end up saying the car is good. They kept the car for 4 days and they called to say that the service is done but they need to work on the car, yesterday i stopped to get the car after they said it is ready. once i went out from the dealer i noticed the sound is still the and the car still goes to left very bad. I went back at the same time and the advisor drove the car and he said yes they have to work on it and keep it again. im really sick of this and sick of everything, i wouldn't have problems if i drive any other brand, this is Mercedes Benz , im paying almost $520 a month to be satisfied and happy and the reason i choose Mercedes is to be satisfied not frustrated . My patience has run out of this and am sending to let you know that if you guys really didnt take an action. im going to share and report all these info everywhere. it might be better for this to go viral all over the social media and im going to provide all the emails and dates and the whole story. i do not think Mercedes would like to take a risk and put me in a car that not even safe to be driven, i need a certified paper work says that the car is safe to be driven and has no problems. I also want add that the advisor called me again and he recommended that i need to change the whole set of tires that i already changes 3 weeks ago and i have all the invoices, i told him that im not going to do that. Because i already changed the tires twice and they keep getting bad because the problem u guys dont fix. He transferred me to the service manager and he was so rude, all he said is if you dont want to change the tires, then we're not going to do any work at the car, and bring the loaner car today!!!!! Seriously!! Is that how they deal with their customers, i told him that am not going to bring the car and am going to report that, he called back and he was like give me 30 minutes i will call you later, and they never called. The dealer need to understand that he put my life in a car is not safe to be driven and i have a proof from a certified shop saying that. On December 26 11 am i stopped by to talk to GM since he wasn't at the dealer ship on Saturday. i could not get hold of him and i have been told he is busy till tomorrow and can’t meet you according to the sales manager. i had chance to met with the sales manager to explain everything and as usual they did not help and blame all the problem on me for not changing the tires eventhough I have changed three times in less than 1 year and less than 40K miles.. i can’t believe that a dealership general manager can’t really meet their customers to handle a problem or even replay to 5 emails. after going thru the history of the car the service manager and they kept making up stories to convince me that the car is acting noisy and goes to the left very bad because of the tires. even-though i have all the documents that proofs that the tires has been changed 3 times in less than 3 years and 40k miles. they kept talking about the tires noises and they never mention the other noise that i sent the car for , for almost 4 times. THEY DOES NOT UNDERSTAND That the noise that i complain about is has nothing to do with the tires. it is something totally different and i keep talk about it and explain it and they have it documented that the sound comes from the left side and not from the tire it is not tire noise i have reported that noise to three of them. sales manager also stated that the front tires are needs to be changed and when i told him that i have already changed those few days ago but the guys here at the service rotated them, he said we do not rotate the tires for 250 , but they actually did twice to my car and it is documented too. After a long talk the sales manager he ended up telling me that they do not have anything to do for me, unless i pay for a replacement tires and they would pay the 50%. the sales manager kept trying to convince me that i was decline the alignment, even-though each service they mention that they did everything and the car is safe to be driven. i told him well, im going to send the headquarters and AutoNation at the Germany and i left the office, by the time i left his office i was shocked from what they did to me as a customer who should not be treated like that. i did found my car at the parking lot even the job was completed they decided just to give me the car. Plus they took the loaner car without even letting me know and they threw my stuff out of it and they forgot to transfer my parking permit and they still have it since they gave the car to someone else at my car using their alternative key. Seriously?? Is that the way they represent Mercedes? i asked the sales manager what did you guys do and he was like we do not mean anything but we parked your car at the customer lot since you are a customer, i told him and what do u guys mean by taking the loaner car and my stuff without letting me plus you guys still have the car bad and broke, know he didn’t has any answer. if that means anything, it means that they either does not trust me and they treated me like a thief or they do not care about the customers as long as they does not charge their dealer anything and I have been harassed i walked to the service manager to ask about the keys and he was so rude telling me go get your keys from outside. here. Imagine yourself stopping by to talk and report a problem and you treated like that? Imagine the whole day since it happened and i cant believe that am dealing with Mercedes Benz and autonation. i ended up having the car with worse condition, and not function well at all. this is not a first problem and bad experience happened at this location and im not the first one. Check their reviews and see what they have done to one of the customers. One of the sales men followed a customer and smashed her car at target parking lot because she did not get the deal thru him. and that was all over the news. i stopped by the dealer to handle that friendly and solve the problem, because all i need is to be using a car that can work perfectly since am paying for what i have. BUT AFTER THEY have done to me and taking the car that way, decided not to let it go. i left the dealer and the car is going left very very bad and not safe because basically they did not fix it. They also need to know that they might lose a lot of business if i filed a lemon law( at the usa) and the car is qualified for the lemon law since the problems been for more than 3 times and everything is documented, and that will look so bad to them if the dealer did not take care of the problem i will post this to the local newspapers so customers who can see the bad experience to be aware everyone else and get my right. Another update on December 28th, after I replaced all four new tires for third time in less than one year and 40k miles to do what they have been complaining about. I called a dealer to set up an appointment to take a look to the car, the advisor told me give him 10 min and he will call me back. He called me and he left a really bad voice mail saying that the service manager said that im no longer welcome at their dealership because the bad experience I had with then and I have to find another dealership!!!! I have the voicemail saved and proof what he told me. I have been trying to solve that and send to many people regarding the problems and im almost gave up from the way I have been treated and harassed.

Ahmed Mohamed Dec 29, 2016

Show next 5 Reviews

Reputation score by peer group in the automotive industry as reported by Reputation.com.

Customer Reviews

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from AutoNation Toyota Buena Park

Cars.com

Edmunds

Facebook

Google+

Structure My Deal Recent Activity

Customer Reviews

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from AutoNation Toyota Buena Park

Cars.com

Edmunds

Facebook

Google+