This dealership is amazing, always helpful and quick to service your car. Super friendly!

Need a quick work on my car so I could get to work on time. The team is excellent, I'm sure the service director make sure of that.

I am happy I found Toyota Buena Park with Autonation. It?s tough to find great dealerships you can trust. This dealer went the extra mile and ensured I would be back too. Eddie was great to work with, as was Chandler.

Got my SUV was a great experience. Professional Sales Person. Will come back again for another car soon

Good experience, enjoyable process would recommend

Purchase a used vehicle! Finance department Tim is the best! Will purchase my next vehicle here in a couple years when I’m ready to repurchase! Excellent service

thanks to eddie and tim for their help and making the transaction smooth and as quick as possible. usually takes forever. i appreciate how easy they made it. will return

extremely satisfied with my purchase at this dealership. great sales staff and i would buy here again and again

Great customer service

I brought car in and they said I need change my break. I opted not to to do it. Went there next service and they didn’t even say the brakes needed a change. I asked and they said it didn’t need to be replaced. How does that make sense. Another time I got serviced and they say they do multi check of the car. When I got my car back the battery as dead. Great checking my vehicle. I asked why they didn’t say anything with the battery. They said it was borderline??? Same with my wife’s car went she got serviced. Only thing was a few weeks after the battery died before going on a trip. I called before that I had a roof rack that needed to be installed. They quoted me about 700 dollars just for installation. Another thing is I had a warranty and had a repair that was almost 1000 dollars and they never took the time to check if it could be covered under warranty until I remembered I had a warranty. Then they applied to it. Way to look out for your customers

Bought my brand New car from here. Great and Professional Sales Person.

UPDATE: 6-23-22: After discovering the car needed some work done by our local mechanic, I reached out to AutoNation and they took care of us as any upstanding business should. Thank you again for actually caring about customer service! ORIGINAL REVIEW: I had spent the last three weeks looking for a used car in this insane car market, and was growing sick of all the nonsense and deception at other dealers. Thankfully, I found Paul (our salesman) at AN Toyota and he was a tremendous help throughout the entire test drive, inspection, and purchase process. Eric (the finance manager) was very professional and efficient as well. Thank you guys for being reasonable and accommodating throughout the entire process!

I am happy I found Toyota Buena Park with Autonation. It’s tough to find great dealerships you can trust. This dealer went the extra mile and ensured I would be back too. Eddie was great to work with, as was Chandler.

Very good offer on used cars! And the team is so easy to work with!

Deals are good. Coffee is good. Sales is good. Service is decent. Wi-Fi is slow but understand due to construction. Been coming here long time

Visited this Dealership this weekend had to come back to purchase here. Great customer service. Thank you

Would buy here again and again. Easy experience. Fast. And painless. Great work

routine service was $400; Supposed to smog the car - neglected to mention the smog staff was out. They no longer wash. Driving me away as a faithful customer

Guess all Toyota personnel are trained by one person or 1 team. Doesn't matter which one you go same sales pitch and same TMI that consumers already are aware and don't need to know again and again. Also, no showroom and no show cars

Having tried different trading platforms, my last experience with Mrs. Clarice Haynes is the best ever, I traded with $500 and within a week I made a profit of $6500 and to my greatest surprise I earned a very good profit and made my withdrawal successfully and directly to my bank account. So I recommend Mrs.Clarice Haynes's platform for effective trade to everyone. Contact her Via: Email: claricehaynestrades@gmail.com WhatsApp:+447862074282

Worked with Robin who sold us a Rav4 Hybrid. He was not pushy at all and incredibly responsive. The process was smooth and we didn’t get gouged. Fair prices considering the market and I would definitely come back to buy another car from Robin in the future.

Understandably, the dealership is under renovation, hence, their system appears to be slow. I had to wait more than 3 hours between closing out the sale and financial aspect of buying the car. I understand the slow internet affected the verification of my credit status.

great sales department. My experiences have only been positive each time I’ve purchased here. Been relatively painless for me. Management seems to be better these days too even considering the construction causing obvious issues.

Excellent service department. Competent technicians.

Paul and Dianna are the best! Makes selling so easy and their offer is very reasonable!

Everything was great, service was fast and clean. Need more French Vanilla creamer

I had an appointment for car servicing my however my appointment was missing from the list. I was told that they can't do car service on that day due to lack of staffs. I had to request to service manager for my car service. I would say, it was bad customer service.

Went in to get a 10k service along with the service campaign for the DCM reprogramming on my 2021 Tacoma and was told the repair could take 4-10 hours and when asked for a loaner or rental I was told they don’t do that and could only give me a ride home. I’m sorry but if you’re going to take my only mode of transportation for up to 10 hours and cannot get me another mode of transportation to get me around in the mean time I think that’s pretty ridiculous. How am I supposed to get back to work? How am I supposed to go pick up my son? Pay out of my own pocket to get around and not even be able to get reimbursed? Trash customer service here. Would definitely not recommend. A brand new car that I paid a fortune for and can’t even get a loaner?! Am I going to get paid for the time I had to take off of work to do this?

Service writers were friendly and respectful. One problem wasn’t resolved. I wanted tire low pressure warning light checked and fixed but one day after I picked up my car, light came back on.

Great service went above and beyond to fix my engine splash shield. Took quite long though.

Worked with David Hatch on a new purchase. Great to work with, great communication. Will return again!

It’s really Good , they have alot of cars you can choose between them , the guys there is so helpful

Update: 6/14 The general manager gave me a follow up call and assured me that I will receive a refund on the unwanted warranty but have not heard back in three weeks. The tint service was finally scheduled so I hope I can hear back from the GM soon. Original post: The salesperson was helpful but the finance manager lied and charged me for extra warranty even though I refused them in the first place. Also, I have not received any call from the Service department for Tint service that I paid for $399. Disappointing experience overall.

Typical car dealership.

Came here just too look around and was approached by one of the employees named Antonio! Hes the man!🤙🏽 Answered all of my questions about a certain vehicle i was looking at!

The staffs are very professional and honest about everything. Every time I’m in a rush to get in and out they make it happen to get my services done pretty fast. Nice waiting room in and out.

Good staff initially but we bought our car during a construction phase of this lot. It was very dark when we drove the car off the lot and we noticed a very small chip on the windshield when we got it home. Nothing we could do because we drove it off the lot already. Wouldn't buy a car from this dealer again. Reached out just inform them and of course never heard back.

I went into Buena park Toyota as I was shopping for a car and was met with a sales person. I told the nice sales person that I am not in a hurry and wanted to see if I can purchase a car without a mark up. However, another sales guy, white older male with rattail interrupted our conversation with nasty smirk. He stated that "Ha you got to be joking", and I told the nice sales man that ok thank you for helping us out. As we were walking out the rude sales man with rattail gave me another smirk. So I asked him what is with the smirks and negative attitude? He did not care to respond and we just left. Long story short, Buena park Toyota will not have my business.

Joe and pete had good service,

Always a pleasure working with the team at AutoNation Toyota Buena Park.

I came here with the anticipation that they would pay me what they offered for my vehicle. Only to find out they introduce DMV fees that do not exist. If you are trying to get top dollar for your car, rather it’s running or not, give “Pick your Part” a call. They have multiple locations throughout Orange County. Not only did they give me more than twice the amount that AutoNation settled on, they even pick up your car for a low fee deduction from their true legit offer. With out any imaginary DMV fees. So give them a call, it won’t hurt to do so before going into AutoNation. Trust me you won’t regret it.

Our vehicle was in another shop, and they couldn’t figure out why our vehicle wasn’t getting electricity. We then had it towed to this dealership. Almost immediately, they were able to find the problem. They called us to confirm and finished the repairs relatively quickly.

I had a great experience

Setting up appointment, drop off and pick up were great.

This dealer is still under construction but they are still getting the job done. I came here to check out what they had since I worked down the block from them and I wanted to lock down a Camry or a tundra. I eventually decided to go with a Camry XSE and when through some loops to get it. Luckily a sales rep named Antonio was communicative in helping me get that car. Tho I was told the process would take about 1-2hrs, I ended up taking 6hrs to complete all the paperwork. But the next day I went back and received the keys to my first vehicle and it's going good. Pretty decent experience.

Awesome service and I will visit again!

Had to take my husband's work truck in for work. They always do a great job!

Very Friendly fast service.

I stopped coming here for a while because I felt like k was always over charged, I stopped going for a few months and come back to getting charged 800 dollars for a car service. Not only was I overcharged the staff is barely helpful and not friendly.

Always trust my vehicle to be maintained properly here. I've had work done on previously owned cars elsewhere and always have had issues. Here I leave the car, they work on it, I pick it up and don't even think twice.

THEY ARE ON CONSTRUCTION ONGOING RIGHT NOW BUT STILL TAKE CARE OF GOOD SERVICE RIGHT NOW

I had multiple recall issues that needed to be addressed on my 2011 Toyota Prius so I made an appointment and took my car into Buena Park Toyota. My car had multiple warning lights on. I know that they had to plug in the scan tool for the recall issues but when the service writer called to let me know my car was done he didn't mention anything at all about the warning lights. When I asked him about them he wanted to charge $200. I said they already plugged the scan tool in when they addressed the recalls just tell me what the issues are. He refused to give me the results from the scan. So I picked up my car and came home with all the warning lights on of which some had to do with the brake system which really does seem like a safety issue. I was later contacted from Toyota Corp and asked about my experience and I told them how bad it was. Toyota of Buena Park then contacted me back trying to save face with corporate and tried to get me to bring my car back. I am just as busy as most people and because of my work schedule its very hard to make time for stuff like this. Which is why it was so frustrating that they wouldn't at the very least tell me what I'm looking at as far as what kind of repairs are needed and a general time frame of how long it will take, especially on the safety issues. Needless to say because of the horrible customer service of Buena Park Toyota service department I was left feeling like I was not appreciated as a customer.

DO NOT GO HERE! My dad and I were in the market for a used car, and initially we got sandra, who seemed nice and helpful. WRONG! We were ready to buy right then and there, but she never called us back with information of weather or not if they even had the car (she said it was in another lot), so we called her later in the afternoon on Saturday, and she never called back again. We went back to this "dealership" the next day, got ghosted entirely by sandra, then she pawned us off on another salesman, who continued to yank us around. The following day, Monday now, we waited until noon, no call backs, then upon our THIRD CALL BACK REGARDING US WANTING TO BUY A CAR... we were then told they DON'T have the car... AFTER they acquired dangerously personal information, like SSN. DO NOT GO HERE!

Always friendly and accurate service. And I recommend Daniel Chu. Please check it out first and kindly inform me of any questions you may have.

Love the service

Very unhappy with customer service. When i bought the car, i was told that in 2 weeks, they will update me to fulfill the car tint and wheel lock as written on agreement. Diaz was the last name of the finance person that helped me and Jovick was the dealer. I tried calling customer service and they said i have to ask the dealer. I’ve been exchanging conversation with the dealer, at first he said, he’s off. So i understand. Second time he said he’ll follow-up and give update. It’s past a week since i don’t hear from him. The third alibi was the person in charge for the car tint and wheel lock quit the job.

매우친절하고 정성을다하였읍니다

Service is open under construction but that being said it took 3 1/2 hours to get a oil change. Unless your vehicle is under warranty I seen no reason to go to the dealer anymore.

slow

First and last time I ever buy a car from this dealership. I came in for a Toyota Sienna. I knew the car was way over priced but I figure maybe If I come in and trade in my car I'll probably get a better deal. Not only they didn't bother to go a little lower than their original price but they low ball me on my trade in. I honestly was ready to walk away but I needed the car and didn't have time. I sucked it up and got the car and paid their full asking price. After a few months I notice I haven't gotten my car title. I called numerous times "hey it's been 3 months and I still haven't gotten my car title". They gave me the round around of course. "We'll look more into it and keep you updated" which never happened. After a very long time I called them back and they stop reaching out to me but send me an email stating "Call the DMV, have a nice day". Not only I over paid, paid in full but I still haven't gotten my car title". Also after driving the car I paid in full I notice the car show "Steering wheel malfunction please take to dealer". Im honestly very upset. Regret stepping a foot in their dealership. Just be aware they will talk you in. After commiting/ paying for the car they can careless. In and out next customer.

Was looking for used car in this crazy market, and Auto Nation had the largest and best selection. Carmax didnt even come close. Our sales gentleman was awesome from start to finish, never pushing the sale, but always giving options. He found us the perfect car we were looking for within our budget. Even had brand new tires and new registration sticker. We will never be going anywhere else to buy our next car.

Friendly people. Good customer service. Everyone knows a lot of knowledge of their vehicles they have in stock. Everyone makes you feel comfortable

Wow this place is horrible for maintenance. My wife scheduled an appointment here and they didn't bother to mention to her that this location is under mass construction. They acted like they could handle the job so I went along with the process fist they quoted me 2 hours, after they took my car they changed it to 3 hrs and now I'm on 4th hour waiting to get a call back with no idea of what the status is and the maintenance can't be contacted because the wifi is down. Apparently they don't use phones. Zero stars if I could

The service staff at Auto Nation Toyota Buena Park was amazing! They got me in and out in about an hour and the service was detailed and thorough from start to finish. Edwin was great and I had the best experience I’ve ever had at a dealership. Thanks again for the great service.

Exelente atención, pedí alguien hable español para comunicarme con fluidez, me atendió un muchacho Edwin quien fue muy paciente en explicarme las bondades de mi nueva rav4 0 millas; si van gente de habla hispana les recomiendo a este muchacho que es muy sincero y busca intereses a tu alcance.

I had a appointment last wk 5/11. This review is strictly about Joseph. The worst customer service ever. I work in public so I know how it is. When I walked in I asked who is Joseph because I had previously only spoken to Joseph over the phone. I found him walked to his “desk” and I stood there. He never once acknowledged me. I actually assumed he was on the phone with another customer because he was talking. He did have a mask on so I could hear him talking , but I had no idea if he’s talking to me. He never once picked up his head to look in my direction. He gets up a few times walks away comes back still says nothing to me until finally he says do you think they would pay over the phone? I said pay what and are you talking to me? He’s like yes and I said oh no I asked you not to do the work so I won’t be paying. Long story short he has horrible customer service or hates his job or doesn’t like the fact that I realized they’re literally wanted to charge me $420 to plug in a cord. Either way Harley the service director who has great customer service skills took care of it. At the time I didn’t want to complain about Joseph because I just wanted to get my car out of there and leave. Joseph needs some customer service training. If I go back I’ll never work with Joseph again.

The service is good, fast and thorough. The technician is nice, easy to talk with.

The advisor was new and so not knowledgeable. Also not very well versed in the process of dealing with the insurance company which is understandable since he was new. Although, it would have been nice if the dealership could have supported him while he is learning. In addition to this, he was in training for 3 days out of which 1 day was a delay from the insurance company. I resolved this issue with the insurance company myself and got someone available for the Service advisor to work with but the next 2 days were wasted since he was in training. When I called to enquire about the updates, I was given false information that he will call me back in 10, 15, 20 mins, or an hour. 5 times. I understand that everyone in the world is absolutely busy but his supervisor could have and should have just worked on it for 10 mins and could have saved me 2 days. Specially, all they had to do is TO SEND THE ESTIMATE to the Claim adjustor. 1 email. It seemed like they were too busy dodging work. Also, i did not receive any report after they inspected the car. I am still waiting for it after a week. But 5 stars to the mechanic who worked on my car. He did a great job.

As far as car buying goes Auto Nation Toyota of Buena Park is the way to go. I honestly had a good experience there which as you know is never fun at any dealership. But they were able to get me a good deal on a car that I compared with at other dealerships. Paul Nguyen in sales was there following up days after the sale to make sure everything was okay. I can only say good things about Paul and the staff at Auto Nation Toyota of Buena Park. I'm looking forward to my follow up service appts. Thank You

Yehia was very helpful he knows the importance of our case an emergency and was able to help us even without an appointment. Hope they finish the construction soon.

Good people. Smooth transaction overall.

Came in to drop off car for a scheduled oil change and tire rotation. Pulled up to the check in kiosk and waited 5 minutes for nobody to come out. Located personnel to help and was told to wait again at kiosk while they page someone. 5 more minutes pass with no assistance. Walked into the payment area and was not sure who to talk to. Made eye contact with a customer service representative who was free, clearly just browsing the internet, gave him a wave and was ignored. Once I was finally able to get someone's attention, I was advised to go back out to the kiosk and wait. 5 more minutes pass as I remove kids car seat and other belongings before they came out to inspect the car and check in. It took about an hour just to drop off the car and complete the paperwork. Next day, when I picked the car up, maintenance alert was not reset. A few days later the tire rotation alert came on. Not entirely sure of they actually did the tire rotation or not. Regardless, I was very disappointed with the level of service this location provided. Wasn't going to leave a review but they sent follow up emails enough times to annoy me enough to get me to relive my unpleasant experience with them and write this long scathing review. EDIT: Tried to reach out to the general manager to see what they can offer. I was sent to a voicemail of "someone else who can help" and left a message. Called back to find out when the manager would be in and was hung up on by the operator a couple times. Once i was able to get through again, i was advised the general manager does not have a schedule and i would need to continue to check back daily to get in touch. Nobody has reached out yet. Changing this to 1 star. What a waste of time and effort!

I’ve taking my Toyota vehicles to AutoNation Buena Park for a couple of years now. I won’t go anywhere else. The service people don’t push services that are not needed, and are friendly and helpful. I just had major work done on my 2005 Sequioa, which was expected since it is 17 years old. I was dreading the cost, but the service team was able to save me several hundred dollars, and they did an oil change at no cost! Thanks Alfredo and team!

Great and easy experience!

Thank you for your kind help

Went in to look at a Black Camry Hybrid, they gave me the price I negotiated over the internet, no more no less. Within an hour and a half we left with our NEW car and Gigantic Smiles. Nick, Mark could have not been better. No added pressure what-so-ever to add packages to the car. Thank You Eugene and Linda.

My experience was very fast and smooth day of service. Even through the construction theyvhave going on ot was clesr where to go . Manny was my service tech and was very nice and qutoe .I'm glad I called a few days before to get a quote because I believe the prices I would have got day of would have been way more . Lastly my car is a 2007 and has only been serviced at Toyota of Buena Park and I have not had an major issues and will continue to go here

Nice guys but take way to long for a basic service I'm spoiled by having Fords in the past and using the Ken Grody Ford service dept. who are the best

Very disappointing and deceitful experience from my visit to autonation at this Toyota dealership. I'll try and be brief with my experience. I was helping my father find a specific vehicle for his work. We were not actively looking for a vehicle but decided if we see the right one that meets my father's needs and that he likes it could be a beneficial upgrade since his work truck was in the shop and he wouldn't get it back in time for work. The timing was right. So we got to the autonation parking lot in the morning and took a look at some vehicles...none were what he was looking for. That is when the salesperson took us to the office to see their entire inventory. They had a vehicle he liked and the sales person said he could have it at their lot by that afternoon. We thought that was great, so we asked to see the car first before making any decision It was a used car and we did not know if it was worth the point loss that the credit pull would incur once we applied for financing. The salesperson said, it was a 1 hour trip one way, just to get the car from their garage and it didn't make sense to get the car unless they qualified the person for the loan first. (In hindsight this is when we should have walked away.) Unfortunately, after the salesperson explained the various benefits autonation gave its customers I thought it somewhat reasonable. So they ran the credit and he was approved. They said they would call us in a couple of hours once the car was at the lot. Here is where they pulled the rug from underneath us. After they ran the credit and verified that my father qualified for a loan. They told us they would give is a call back when the vehicle was at the lot. Roughly one hour passes and we get a call back saying that the vehicle is no longer avaliable, it had been sold the day before...but they conveniently have other great options to choose from. I would HIGHLY recommend you STAY AWAY from this location. We felt decived by the autonation salesperson and I hope you don't get the same experience.

No haggling, if you tell them your not interested in buying another car, they won't harass you about it. They make it simple, yes or no type deal. Employees were very helpful and professional

Honesty is the best policy. Even I had the bad experience for car service yesterday, but fleet manner corrected the situation at last minute, treated the returned customer fairly, Thank you. The details, please ask your service personnel Gabriel Cabrera at AutoNation Toyota in Buena Park, his service attitude is bad to cheat the customer.

Advisor was very helpful on what services I should get for my car. And gave me various prices on my tires .

They were very responsible & respectful of my car. They took good care of it while it was getting serviced & it wasn’t confusing at all. They gave me a good explanation on what is going to be done to my car, how much it cost & how long it would approximately will take for my car to be done. Also while it was getting serviced they sent me a video of under my car to show what was wrong with my car which I highly loved about it without sugar coating anything or adding any unnecessary fixes or additional charges.

Excellent service

OK

If your in need of a new car ask for Mariano he is very trustworthy, honest and down to earth he'll make sure to find a car that fits your needs and your budget definitely going recommend him to all of my buddies that are looking for a vehicle definitely a great experience overall

Generally a great experience. I have leased a car from here and the process was easy and got great service. I am still awaiting a add-on unfortunately. So my rating of the service department is a 4.5. They are speedy but getting the add-on has been an issue due to the fact that the part was not available the first two times.

autonation made my first experience purchasing a car worth it! from test driving the vehicle, convincing me the midnight blue color suited me, to signing the papers to making it officially mine. highly recommend this toyota dealership

This has been one of the best experiences I have had with a dealership. Diana Leyva is a star. From the time I was in contact with your company until the finalization of the transaction, she has been responsive and followed through.I feel highly valued as a customer. 5 star service!

I would not recommend go to this dealership to get car service, they overpriced service quotes. They don't provide you with all the information that was done to your vehicle. Take somewhere else. I have been dealing with a very bad experience at this dealership with them charging me for a service that didn't get done to my car and then to top it off they wouldn't provide me with the Test Readings of my car. I called on this Wednesday to ask for them and the same answer and instead of giving me the Testing Readings of my car. Filled a complaint directly to Today and I received an email that some from Customer Relations manager is suppose to contact me by the end of the day today. From the same Dealer but I never got a call back. So I call the Dealer and someone answer and once I got transferred to speak to someone they hanged up the call. I called them back again and nobody answer. Very poor customer services. They need to be properly trained.

I had setup an appointment for my Toyota Corolla to be diagnosed. Reason because my car had stalled while driving out from my work parking lot. I got to take it in on Friday 4/22/22 and I went to pick up on 4/27/22. When I ask the advisor if he can provide me with the Test Readings of my vehicle he wouldn’t provide them to me. All he gave me was basically the exact information I was provided when the invoice was send to me via text. I pay for the diagnostic to be run on my vehicle to get to the root of the problem. And they don’t provide me with the Test readings. That’s not right just because. I wanted to get a second opinion and I didn’t want to get the services done with them. They won’t provide me with the Test Reading. I have a cousin that works at a Toyota dealership and he is a mechanic and when I told about my situation he said that they basically won’t give you the Test Reading that they did on your car because you didn’t want to do the service with them. I could easily taken it to my cousin where he works and gotten a better service with him, but because I need to get my car check out ASAP, and I didn’t want to drive it out to Long Beach in the condition it was I came here instead.

Great Experience! Gave the amount they offered!

Very attentive service when buying my car. Joe at the dealer ship went out of his way for me to have a very positive experience.

Very friendly and satisfied with the service. thank you

Great experience at this dealership, my sales person was enthusiastic and helpful towards my needs. My only complaint is that my car didn't come with floor mats and I didn't realize it till after the paper work was done. At that point it seemed like I didn't have a choice but to purchase them myself. But overall I'd probably purchase another vehicle here. I already sent a referral to one of my buddies also looking for a vehicle.

The service is very nice, kind and fast.

great buying experience, our salesman was Elijah Cho very helpful, tempered our expectations during this time of low availability of cars, we told him what we wanted, had to wait about a month, he got us in the car we wanted and the payment we needed to be at, super happy with our purchase and absolutely no buyers remorse.

The purchasing process was smooth with Kyros. He has great customer service. 1 month in I have to take my truck in because the engine light turned on. That's where the experience turned for the worse. Terrible experience with servicing dept. Finally got in touch with kyros and he made everything better and smooth. That's why I'm giving 4 stars because kyros was communicative and I'd say Alfredo the manager because he was kind. Not like the guy they had helping me.

Came in to lease a Camry in 2019, nice and easy process, I had picked out the car online and chose to lease the car, three years later I returned to purchase the car, and also added the service/warranty option, very happy with the whole process. Highly recommend this dealership.

Robin is an awesome guy very helpful and knowledgeable of cars .but there is no hybrid inventory to look at very high msrp

Great people they will work with you to workout a deal to get a car of your selection

I made a reservation not too long ago and got a regular inspection.It was convenient in many ways because there was only a Korean employee, but he moved to the department.Buenapak has many Koreans living around it, so I hope there is at least one Korean employee. Staff service was good, but as always, there is no immediate solution even if there is a problem.

I had quick service and treated respectfully at this dealership.

I highly recommend this dealership, they really made the whole process as seamless as could be. They were friendly and accommodating. Their pricing was better than most anywhere else. The customer service overall is great! I didn't feel like I did after visiting all of the many other dealerships prior to this one, where you're just another $ale. It felt more genuine to me, which I really appreciated.

The Service Dept was super helpful. Especially Dan! My car was in and out in not time. All the service was completed very efficiently. Thank you for the great experience!!!

service took long, appt at 11am car was done at 4pm. car seats adjusted and moved out of place. oil finger prints left on hood. paper service mat left in car. prices are ridiculous.

Everyone was informative and professional

Had my appt for maintenance. was on time. People very friendly and polite. Did a great job.

Detailed explanations and convenience for customers

This is only in regards to their used car sales, which we all know to be a fairly shady side of the business to begin with. AutoNation certainly does everything in their power to uphold that shady image. I realize that it is a business and they are there to make money. But I was insulted with the value of the offered me for my own car as trade in, less than a quarter of what it can be sold for within 2 days on Craigslist. I also felt that there was a certain degree of bait and switch that went on between the price of the car as it was listed in the ad and what they said it would cost out the door: close to a 30% increase. Finally, they said that the interest rate to finance the purchase would be close to 10%, and this is with me having a credit rating over 750. It would be just as cheap to put the car on my LBSFCU credit card at that point. This is definitely a place that I would recommend avoiding all costs!

My sales person Robin made a very stressful time very relaxed! I actually enjoyed my time picking out the model I wanted. Thank you

Was recently contacted by Toyota Autonation in Buena Park for a free oil change, free wiper blades and free 10 gallons of gas. I accepted the offer but with skepticism. I set an appointment, took the car in and they kept it for a few hours and that's it.. No gimmicks no catch just returned my car back to me with my tank filled, new wiper blades and changed oil. I didnt have to sign anything but I'm still surprised and waiting on that sales call. Lol BTW the rep Danny was great!

Steven Crosby (service writer) treated me and my Prius extremely well, by offering exceptional service and a very fair service price for replacing tire pressure sensors, removing the slight mold smell from my AC, performing an oil change, and providing a second key for my older Prius. Not only was the price very fair, but the services were completed two hours before estimated. If Toyota of BP, and its customers, are fortunate, he’ll be there for a long time.

Many thanks to Antonio and the finance dept. They were very helpful with my purchase of a used car and just the right extended warranty. Antonio had the car detailed, and followed up the next day to see if I had any questions. I would definitely buy another car from them.

No tiene dónde parking sigue en remodelación.

They are attentive to my car needs. Car is running great.

I had a great experience at Toyota of Buena Park!! Daniel was amazing and made the entire process so easy. I am so grateful for all the help he offered. Thank you so much! My Prius has never felt better.

Mariah Flores helps. She's very accommodating, and a very good employee. I gave her 100stars if possible

The customer service was impeccable, starting with Chandler Mendoza as our sales representative, through the conclusion of the process with the finance representative. Both gentlemen were patient and explained all of the features and options available with purchasing the Series 3 Telsa. I'm very thankful that I decided to purchase from AutoNation compared to other dealerships.

They have been so efficient and so kind I was very satisfied thank you autonation

Buena Park Toyota is best dealer to buy car from. They are remodeling entire store. This dealership under auto-nation. Means very good and fix price. No need to bargain. Bought a brand new pick up from Paul. He was very helpful. I recommend everyone to go him. This dealer doesn’t charge any mark up or extra money. But they do charge for extra for installed accessories.

The offer to Service on my car was good but terrible wait time. Staff needs to organize and manage customers more efficiently. For example, if you make an appointment for a customer at 1pm, be mindful and don't take your lunch at 1pm and make customer wait for you to return from lunch. That what happened to me and I had to wait until the advisor to come back.

Marlene and team was really good and attentive. Thank you for making the process smooth and easy.

They don't email you special coupons or for service

Very poor customer service. I would never go back for any kind of service. This dealer has not understood what customer first means to Toyota. There lack of care for customers is beyond comprehension. I definitely do not recommend this headache of dealer.

We've had our eyes out for a people mover for going on a year, with a specific wish list: seating for 7-8, mid-size (not ginormous), 3rd row big enough for humans, sure-footed in winter, fairly priced, a make with a good record of reliability. The market has been so crazy, for used as well as new cars. I said for months that if I could find the right vehicle at a fair price, I would buy it on the spot...and the stars finally aligned when Autonature reached out to let us know they had a 2019 Pathfinder in stock. I am writing this review as a new owner, fingers crossed that the vehicle holds up well, but the Carfax record provided a measure of reassurance. After months of talking to dealers who really wanted to get us to come to the dealership to look at cars we didn't want and/or were overpriced, it was a pleasure dealing with Autonation, with their no-haggle pricing.

The dealership is extremely professional and the service guys are awesome. My service tech. Was joe and he was great. This was my first service experience since I bought my car here and it was the best!

Parts department. They are worth less. No manager. To run that circus

Ay más O menos

I brought my car 2 months ago and I still don’t have my plates and registration. I tried calling the dealership, but I keep getting put to voicemail and they never call back. Don’t waste your time with them unless you like to be ignored.

This review is specifically for the service person who helped me. I believe her name is Moriah. She was great every step of the process. I have been going to your dealership for a while and have really not been impressed with the service. She is a definite upgrade to your dealership. Hopefully, you have others like her.

Brandon in sales and Tim in finance took really great care of me. I was able to pick and choose additional services without being pressured. I felt safe while completing my deal without having to prepare for battle.

While looking for cars, I saw that most of the dealerships in my area were gouging customers by marking the vehicles up to 7k above MSRP and that was not including potential add-ons. This dealership was the only place that had a reasonable price on their vehicles without a ridiculous markup. Elijah, my sales representative, was also the only agent I had encountered in the area that didn't seem like he was trying to charge me as much as possible. He was honest and straightforward with me from the moment I inquired about the vehicle on the phone to the moment I drove it off the lot. He even pulled the car off of the lot when I told him I was going to come and look at it, which was very much appreciated. Elijah and the staff at AutoNation made my car buying experience very easy and comfortable. Thank you!

I called for an appointment at 7:00 a.m. I was the second to arrive at 6:53. I just needed an oil and filter change with tire rotation. One of your staff came to me about 7:10 and said someone (he gave a name but I don’t recall). As I waited, I saw about three others that arrived after me being waited on. I asked why I haven’t been helped, and after about 5 minutes, someone came to help me. I waited in the customer service for about 2 hours and then two people (who were after me in the earlier waiting queue) were called. I went to the service advisors office to inquire about what was going on? When the advisor checked, he said my vehicle was done, but the tech didn’t close out the ticket. He was no where to be found and finally, your service manager intervened saying…shut off his computer, so you can get this customer on his way. What should have taken no more than 90 minutes took over 3 hours and when the guy pulled up with my car, he seemed to have an attitude. Lots of gen-X-ers /millennials working there…most seem worthless and not customer service oriented. You get a resounding “F” for you service!!

Just went to get my truck looked at due to a recall and Daniel from the service department was amazing from beginning to end. So easy to talk to him and he even worked with me due to me becoming Ill. Don’t hesitate to ask for Daniel if you want to be treated right

Very courteous service by everyone. Work was completed in the time allotted. The professionalism of everyone was refreshing. Thank you

Prices are what they say they will be. No surprises!! Very efficient and good communications- good news or bad. Been to a few car shops and of the big ones, this one still feels like they’re trying (and succeeding) at being good humans behind the counter. Rare, I know.

My appointment was at 7:45. Waited 41/2 for a minor tune up and my Prius was drove to another location with out asking me. I get it, the construction is a mess but I’m a loyal customer since 2012 and would except better service. I live in Costa Mesa and didn’t mind driving to Buena Park. I’m going to find a Toyota dealership closer to home and I’m sure the experience will be much better. 😞

Great place to buy a car but the service department has been lacking lately. I understand major construction makes things harder but I’ve asked many times about the scratch protection plan I purchased with my vehicle and I get different answers every time I come there. Representatives need to be educated about the plans that the customers have on their vehicle. Not to mention, no car washes after your vehicle is serviced anymore.

I am a little disappointed about the work. I received my car and I noticed that seat release button sleeve was not put back in place. It was still out. Other than little thing everything was good. However the little thing that count the most. It appears that whoever working on it, didn't properly putting it back. I will give another try because it's the dealer, close to home and convenient. Thank you.

Joseph in customer service did a shoddy job by not replacing torn positive terminal harnessing and wiring on my car despite pointing this out. His technician and him ripped me off by charging me for a positive terminal that needed no replacement

Great staff!! My first time buying a car! Paul and Eddie were awesome!! I was so nervous!! But they were very understanding and made the process very easy and enjoyable.

The young lady that helped us was very helpful and friendly. I didn't get her business card, so don't know her name. We had been to Carmax, Ford, and Honda before we came to your store, the Carmax agent made us feel like we were taking his time, and never even smiled. Th Ford acne said they could not buy a leased vehicle, and Honda, next to you was very preoccupied with his computer and didn't seem like he wanted to bother with us, so we left and went to your store. Thank you for a great experience, the only negative is that the paperwork took a very long time and we had to leave and return, but we are still very happy with your place and will return when we need another car.

Brought 2021 Rav4 Hybrid in early in the morning for the 1st complimentary 5k service, I liked the way the service writer quickly filled out the forms and also took pictures all the way around the car on I pad so I know car coming back in same condition. I sat down to text some of my customers and 1hr or so later my car was being pulled back out service completed. Very Quick and Professional

Good Service! Go early though for quicker service.

I love this place , the employees are so nice & helpful. Especially the technician Emmanuel .

Friendly and professional staff

Paul Nguyen the sales rep and Eddie the finance manager was awesome, they were not pushy, they worked with me and got me into a Toyota 4 runner. Thanks Guyz I’ll definitely be back for my services and will recommend anyone looking to by Toyota to come to see you🤘🏽😎🤘🏽

Not a good experience for first car buying in CA. after handing over cheque it took dealer 3 days to release the car. Lack of communication between Sales team & finance director. no response on calls ...

Daniel in the Service department is great to deal with. been using him as my advisor for the last two years nothing but good experiences each time. I imagine when the construction is complete it will be a much nicer dealership to visit.

very nice and fast service, very nice workers !

There havn really hard time with construction, nobody seemed to know what’s going on….I felt bad for the ones that were trying to do there jobs.,,, waiting from 6 to 9:30 for cash buy was crazy

I drop off my car 8am . I was told that it will take 3 hours because they are busy . For an oil change and tire rotation that's a lot of time for a customer to wait . I'm very disappointed. pass 3 hours going on 4 hours I'm still waiting. 😥 😔

Love my Toyota and every employee at the dealership was so nice and helpful. Would recommend 10/10

I recomended paul the salesman he is honest and tell you the all the option where the offer its great! I got toyota corolla LE for a great deal!

Service advisor very nice Good people

I appreciated that they took into consideration that I had to wait for my car in there lounge. They seemed pretty busy and instead of the 3 hours that they said it may take it took 1 1/2 hours, honestly that was good. A lot of construction going on so a lot going on, a lot of confusion. For the most part my experience was good.

Everything went smooth with New Sienna purchased, we had to wait for 2month due to the inventory but they explained well and trade our car at the same time.

They schedule appointments and keep you waiting for hours. So far it has been almost 4 hours and nothing

It was great. Steve helped me out and listened to my concerns. I was going to San Diego the following day and I asked Steve if they could check my tires and everything else before I go (just in case). Very attentive and I was happy with the customer service I was receiving. 100/10 would come again. :)

Although the location is currently under construction, the process to get my car serviced was smooth. Everyone is friendly, the process is easy, and they don't push too hard to sell you any extra services.

Great price and great service. I know it's under construction and it's a bit crazy over there but they were all super nice. I have to say that this is the only dealership with in a 50 miles radius of my home that is selling cars for there value. For those of you wondering I live in Anaheim. Let's just give an example a used 2019 le highlander with 50k miles was selling for 42 thousand dollars. I was told that the price might budge a little but not much. I bought a brand new 22 highlander with extras like tint, roof racks, wheel locks, weather techs and more for 41,677. ☺️

Great price and great service. I know it's under construction and it's a bit crazy over there but they were all super nice. I have to say that this is the only dealership with in a 50 miles radius of my home that is selling cars for there value. For those of you wondering I live in Anaheim. Let's just give an example a used 2019 le highlander with 50k miles was selling for 42 thousand dollars. I was told that the price might budge a little but not much. I bought a brand new 22 highlander with extras like tint, roof racks, wheel locks, weather techs and more for 41,677.

I was there for my first oil change and had an appointment. It still took 2hrs and 40 mins before I had my car brought out for me.

Daniel Choo gets the job done! Always provides a professional and enthusiastic experience for me, along with clear and exemplary communication and customer care. I live 40 miles from Buena Park but I make the drive every time because no other dealership can do for me what Daniel does.

On of the best dealerships I’ve gone to . They kept me well informed

I bought a new 2021Camry hybrid LE from Mr. Ryan lively Auto nation Buena park, I called and he found 2021camry hybrid LE is lowest than other car dealer price in orange county, just about 3 hours and I drive the New car home. Mr. Ryan lively sales man very professional. I like the new car very quite 4 cylinder engine but feel like a 6 cylinder engine. very good gas miles, only one negation four tire no come with Alloy wheel. I do Recommend AutoNation Toyota Buena Park.

Great customer service! I was offered a free oil change and a free fluid top off, break check, etc. The service was done under the time limit specified and they even agreed to keep my car for longer because I couldn't pick it up on time.

I took more waiting time as having maintenance service at Auto Nation Toyota Buena Park. Overall the service is all right fine but they need to improve in speed of services.

I was waiting around 30 min. until the assistant came

ADVISOR IS VERY NICE

They got me a unicorn that is RAV 4Prime at a very close price to MSRP. Despite the fact that they undergoing a major reconstruction of the facility, the salesfolks were really eager to help me close this deal. As soon as the high in demand vehicle came in stock, or should I say, allocated, the salesperson contacted me to get the process started. No other dealership was able to get a hold of this vehicle in the highly competitive Southern California market, so trust me, this is a big deal. Just got the tint and the wheel locks installed. Still can't believe that I landed on a RAV4PRime. It's an awesome vehicle. Probably the most powerful car I ever had, even more so that E36 BMW I had. Thanks again to my salesperson Elijah Cho, for communicating for over many months on the status of incoming vehicles. Also big thanks to Juan for helping me out with my very specific questions regarding the paperwork. If you reside in Buena Park, ask them about the local pricing that may be available.

Working with AutoNation Toyota Buena Park was easy from start to finish. We'd been searching for a new hybrid Sienna for over a year, but low inventory and crazy dealer markups just about makes you want to give up. One day I started calling every Toyota dealer near me just to see what might be coming in. Joe let us know there were some due to arrive within 2 weeks, but they had tentative buyers already with deposits paid. He let me know that buyers often back out of the purchase and said he would contact me if one of them were to cancel. Less than 48 hours later we got great news! A buyer had backed out and that particular XLE was exactly what we'd been hoping for. Joe emailed me some specs and almost felt too good to be true. Their dealer markup was considerably less than every dealer around, and you get actual product for your money. Joe kept us posted on when the van would arrive. We went in and done deal, we finally had our minivan! We couldn't be more thrilled. Thank you, Joe!

Bassam, the Internet Sales Manager, assisted me with my purchase from start to finish. He was very professional, not pushy, and did his best to help me get the best deal possible. Even after the sales process, he took the time to address my questions and other minor concerns. If you ever need to go to Toyota Buena Park, make sure you ask for Mr. Bassam Tayara.

Good service department

Elia Cho was very helpful with our experience at Autonation Toyota Buena Park. She provided us with fantastic services and the best price on our newly purchased vehicle. She was friendly and considerate. For 3 months, she followed up with us to ensure that all of our needs to met, providing the best customer service. I will be recommending my acquaintances, friends, and family to Elia Cho and Autonation Toyota Buena Park.

The finance department was very slow I sat in there for over an hour and a half after I had been approved to buy my car.

I had an excellent experience with Sandra Rico. However when it came down to the financer William I was not pleased. His way of sayings things was not professional at all. When I had questions when it came down to signing papers he wanted me to sign before answering them. Also told me me along the words of well I don’t have to sell you the car / we’ll you don’t have to take it. Simply because I was asking questions. He knew we really needed a car as the one we have doesn’t work its best and doesn’t want to turn on most times ( we had to borrow my dads car and drive 2 hours) from Bakersfield to buenas park to see Sandra and he took advantage of it.

They are very friendly and attentive when you arrive also keep you up to date on what is going on with your vehicle as they are servicing. Been going there for years and trust them with my vehicles.

service was great and friendly

Excelente servicio , lo recomiendo

Since I have a Toyota I don’t I need to bring my Toyota for repair most of the time is just for oil change covered by the warranty I don’t remember have any issues with them.

Joevic Anicete is the best sales associate I’ve ever met, very accommodating and listens to your needs.

Automation, customer service is below average

I can not believe in today’s day and age Toyota Dealer are treat woman with such disrespect and flagrantly take advantage of their loyal customers. I have never been treated so horribly by now two different @toyotaUSA dealerships (Larry H. Miller, in Corona, as well as Toyota of Buena Park). I purchased a 2018 Toyota Highlander as a Toyota certified used vehicle and now the dealer refuses to recognize it as a certified Toyota used vehicle. I have asked to speak with a manger only to receive voicemail after voicemail with no return call. My Genuine Toyota battery is only eight months old and was found to have a bad cell. Toyota has acknowledged that but state they can not warranty it even though it is showing an eight month old manufacture date. Auto Zone and Pep boys have better customer service than this! To treat a woman like she is dumb and try to up sell her on air filter and cabin filter while they are less than a year old is nothing short of criminal and has only made me feel as though I can not trust Toyota or their factory service department, even with a simple oil change. Yes, I had to pay $80 for an oil change even though I have a Toyota Service package! I sincerely hope Toyota corporate steps in to prevent dealerships like these from taking advantage of other women.

Bernardo Reynoso was a pleasure to work with. He was efficient with his communication and direct. I felt like I was able to trust Bernardo, that he was doing what he could to get me the best price possible for the sale of my used 2015 Honda Odyssey Touring. Bernardo also was willing to drive me home after the sale, I felt a fare trade for a half tank of gas left with the vehicle, but he was not obligated to do so. I will definitely refer your business to my colleagues and friends.

I don’t know why the dealership keeps asking me to write a review when they NEVER get back to me on my concerns. I never planned on returning but I had to get a set of wheel locks. The parts attendant lied to me about the lock not being in stock (confirmed by supervisor). Which led me to expressing my lack of faith of their employees due to my experiences from previous visits (also lied to, costing me more money). The supervisor told me they want to perform a multi-point inspection of my vehicle to ensure things were correct. But since it was almost 3pm, they told me that I would have to come back another day - they don’t take cars at 3pm. So I made an appointment for 8:30am three days later. The next day, I get an email confirming my appointment for… get this… 3PM!!!! So I had to call and complain again. On the day of my appointment, they sold me new tire locks and DID NOT DO A MULTI-POINT INSPECTION! None! So they wasted my time! Not only does this dealership’s service/parts prices keep going up, they lie, they deflect it when you complain, and they don’t do their job. They just take your money.

Amazing amazing amazing. Asian Daniel and his team went above and beyond when I was in need. Good people 👍🏽👍🏽

I recommend you find a different dealer to go to for all your service needs. They are sloppy and just unprofessional. Customer service is soooo lacking! I had an appointment, I show up and there are 2 customers being helped, once they are taken care of I figure it is my turn so I have my purse ready to get out…. They walk past me continuously for 15 minutes before someone finally acknowledges me. When they finally decide to help me you can tell that no one wants to be at work. Sorry that my servicing needs ruined your plans of not working that day! Two hours later I get up and go check on an ETA… 2 hours for a simple oil change seemed like too long. I asked and the paperwork had been sitting there, my car done but no one bothered to let me know! Infuriating to say the least… I want to be there less than the employees, at least they are getting paid to be there. 2 hours for a simple oil change, not even a car wash in those 2 hours…. Customer Service has dropped exponentially at this place, never going back

Leaving a review here since you guys emailed me and asked for a review. You guys are the most unprofessional dealership I have ever experienced. Every time I go in for an oil change, the experience gets worse. I went in for a simple oil change and it took 3 hours. How is that possible? It shouldn't take that long, and I had to ask some worker for my status near my 2 and a half hour mark (he didn't even bother to update me) and I had to go find my rep to check the status of my vehicle when I now waited for 3 hours! Even after letting my rep (Pete/Steve whatever) knew my dissatisfaction, he didn't even apologize. A SORRY GOES A LONG WAY YOU KNOW. I get emails from you for discounts, but it's not even worth it anymore. I will never go to your dealership again. Fix your system. This starts from management. DO BETTER.

I have been going to this AutoNation dealer to have my Hyundai Tucson serviced because when I purchased my car I bought the service package through AutoNation. This is the third service I’ve had from them. The first two times were great but this last one last week was terrible, I had GABRIEL and he was extremely rude and sassy with me about my car and argued with my about my check engine light. So when I asked him when I picked the car up, did the light go away? He said yes and that everything on the car was fine. I went to get my car and he comes back and says oh but not the check engine light, that’s still on… he then argued with me again and he was extremely rude again! So I walked away and read the paperwork… it stated I needed to replace tires and didn’t say which ones. I went back to Gabriel and asked him why he didn’t tell me that my tires needed to be replaced and he said “oh that information is in your email, do you not have an email?” Are you freaking kidding?? So if anything is wrong with my car he couldn’t just tell me, I have to go to my email to find out?? So I asked for the manager and he said he was over there somewhere, I tried to find him, asked a different guy for the manager and waited over 15 mins for him to never show up, finally Gabriel told me he was in a meeting and he couldn’t be disturbed and so was the general manager… convenient. He gave me his business card and I called and left a message and he never called me back. I’m honestly really shocked I was never treated this way before and I don’t plan on going back for any services.

No nonsense

I took my car to GABRIEL at Toyota in Buena Park. I purchased a car for 22,000 and the engine is dead after only 6 years! I maintained with oil changes ect and all fluids were filled so that wasn’t the problem. They wanted charge me 6,800 for a used engine with only one year warranty. Of course I declined and suggested I got sold a lemon, clearly! And Gabriel was rude and curt. I had my car Towed home and noticed they didn’t even put my car back together! The battery and parts were left on the floor of my car! They charged me $198 for diagnostic and didn’t put my car back together! Do not give this Gabriel your business!! I usually don’t leave bad reviews but this guy, I’m sure has treated other customers badly!!

Worst service department ever! What should have been a 30 minute service, they said was 2 hour appointment and turned into a 4 hour ordeal and they actually “ lost” my car onsite. Never even got it serviced until we finally got the service director involved and I doubt very much the work was completed in 15 minutes as they state I was beyond angry. The Sales Manager wasn’t interested in helping, the General Manager never called me back and they offered me $20 to Starbucks for my time. Toyota care— not.

absolute worst experience in purchasing a vehicle. l was flat out lied to, and given the run around. when confronted with evidence that contradicted the claims of the finance manager, it was still deflected, and excuses were made.

Service rep Mariah Flores was very helpful. Explained everything. Friendly.

Bought a used car that, the next morning made awful noises ans a funny smell when the rear AC was turned on and found other things that didn?t work on the car after repeatedly told there was no ?cooling off period?. The saleswoman I had a 10am appointment with wasn?t scheduled to be in the office until 2pm so she lost the commission (I felt bad). Finance guy was super pushy and has me put down a much larger deposit than I?d said I could. Take a mechanic with you and test, and retest, EVERYTHING on the car in different situations before you buy. Otherwise, decent for a used car dealership.

Came for a 1st service only rotating tires and fluid check with an appointment at 8am on Sat. Waited 3 hours and learned my car was not worked on and had to just leave without any service. No updates or resolution after the employees found out..

Always great customer service. All services were explained in great detail and understood. Very friendly and welcoming.

We went to 8 dealers. Hieu was the only one willing to go out of his way to get the exact car we wanted, without any dealer added accessories. Highly recommend him to anyone shopping for a Toyota.

My review, went for a recall repair for my 4runner. I drop off in the morning, I was phoned later that my vehicle is ready. I mentioned I will pickup at 5pm. I got there at 5:30pm and they don’t have the paper work. They had to hunt down the service advisor for the paper work. I normally get serviced from another Toyota dealership and they wash my truck every time. I did not get that at Buena Park Toyota. Thats all.

Very good service, fast, safe and prompt

Just bought my 2nd Tacoma from BP Toyota, the 1st from BP was TRD SPORT. Upgraded to TRD 4dr 4x4. The deal was one with no hassle, no pressure, just better than I could hope for. My past vehicle purchases always had some frustration or drama involved. Im older now and know how to act or the dealer just did a better job of listening to what I wanted and made it happen. I'll give the credit to the folks at BP TOYOTA for giving me a great deal.

We had a few texts before hand and once I was at the dealer it was a very comfortable experience. They walked me thru all the new features on the truck. We did a test drive, came back, agreed on terms quickly and happy to have a new truck. This is my 2nd purchase of a Tacoma at BP Toyota. Worth a visit.

Hieu was very professional, patient, and kind in helping me buy my first car. AutoNation had the best deals and better customer service than any of the other dealerships in Southern California.

Good place and good dealership, staffing is friendly and honesty, pricing is not far out of hand .

Tai was amazing and very patient with me. He didn?t play games and was very helpful.

Awesome service provide excellent care for customers

There are not enough seats in the room for all of us to sit, some had to sit in hallway, others had to sit outside. I went to the ladies bathroom. It was horrible. One woman was in the handicapped stall..it was a bloody mess. The soap did not work. I had to take paper off the roll that was sitting on the side of the sink.

Very fast service. Will be coming back. Will tell friends and family

Through my experience Buena Park AutoNation Toyota has a good sales staff. I purchased a new 2021 Prius Prime over the phone through salesman Hieu. He was very willing to help with my cash purchase and picked me up at the airport, took me to the dealership and showed me my new car. While the paperwork was being completed he showed me all the functions and accessories in the vehicle. Once I drove the vehicle home to Arizona and tried to register it was when the problems began. I was not given the proper paperwork to register the vehicle in Arizona. I called Hieu and he got with the finance manager to resolve the problem. After a day without any response from the finance manager, I left two detailed voice messages with him and three messages with the sales manager. Two days later neither of them returned my call. Then I tried to reach them through the dealerships operator and the operator did not answer nine calls and all call were dropped. On the tenth attempt the operator answered and I told him I wanted to talk to the general manager. Left a message with the GM giving a detailed scenario of my situation. Within a half an hour I received a call from GM Juan and told him of the problem with dealership returning calls and operator dropped calls. He said he would get the problem resolved immediately and FedEx me temporary paperwork so I could drive the vehicle in Arizona until California DMV sent me the vehicle title. Everything went smoothly after that. Middle management at this dealership needs help along with getting an operator to answer calls.

Daniel Choo was great! For explanation and on time follow up

I?ve used AutoNation/Toyota of BP for the past 5 years. I?ve always been pleased with the results.

I love this Toyota dealership. They are always really fast and so friendly. We always work with Pete Amezola! He's the best and always gives good deals and is really knowledgeable. Highly recommend.

Did not owner other local Toyota dealership coupon. Service not done. Not recommended, expensive service!

Good and fast service My sales person was Eric Yoon. He is great. He can find everything what you want

1. I do not know exactly what had done to my car but I was there for safety recall. I don't feel any difference but actually my break is start to making a noise after the visit. 2. I've been here more than 10 times and sometimes they offer free carwash, sometimes they don't. Either way I don't like it. Because they do very poor job on carwash, actually, it gets dirtier if they do carwash.

Got a great deal on a great car with utmost professionalism from the staff (dealer and finance dept). Highly recommended!

Both the Sales and Finance persons were Great! Very knowledgable, Friendly and not Pushy! They made the car buying experience not stressful! Would recommend this dealership to a friend.

The entire experience was outstanding. Our salesman Ryan Lively went above and beyond to find exactly what I wanted. He did a great job making us feel comfortable, was very knowledgeable and made the entire process simple. Their finance team worked with us and managed to get me the deal I needed. I am very happy with my new truck and highly recommended Toyota Buena Park to anybody who is looking to buy a new car. Thanks again Ryan! I’m sure we’ll see you again.

Always have a good experience.

Everything is professional

Service recommendations were a bit aggressive. The service agent was not pleasant.

Inviice#742672 customer #6195973 appointment 11:00am to 13:59 demasiado tiempo los mecánicos se fueron a su break sin decir qué mi carro estaba listo yo fui a buscarlo creo que no es para tres horas servicio de cambio de aceite totalmente no estoy de acuerdo con este Servicio mal mecánicos cero en su servicio Pete excelente en su servicio y los demás sin hacer nada y le cargan el servicio a Pete

DO NOT PURCHASE A CAR FROM THIS DEALERSHIP. They are very professional at the time of purchase. When it comes to the SERVICE it?s one of the WORST dealerships I?ve ever dealt with on my life. You can make an appointment and still be there waiting up to 2hours for an oil change. Also, my dash board where my radio is goes in and out on my brand new 2022 Toyota Camry. I brought it and explained what was happening to my advisor to no avail it wasn?t fixed. I brought it in a second time for the same problem NOTHING. I called for the service manager, never returned my call. The advisor finally calls me back only to tell me ? I need to bring my car down and leave it? no rental or anything. I?ve never experienced anything like this! I don?t want this car any longer due to how UNPROFESSIONAL the service department is.

Above and beyond services provided by Juan Guzman, Jovic Anicete and Tommy. Thank you gents!!!

The management and the supporting staff was phenomenal. Everyone made my buying experience an easy and enjoyable. The team is a credit to their profession and have made themselves great ambassadors to the brand and the company. All of my concerns were addressed.

I went in at my scheduled appointment time. I was greeted but then I was sent on a wild goose chase looking for the so called only person that could help me. He was nowhere to be found and so I had to walk around trying to find him. Finally I find someone in the body shop but he?s not the right one and speaks no Spanish and I speak hardly any English. The person who greeted me finally sees me and then says she can help me. It was very unorganized. Next time I hope they have more than the one person helping out because after I arrived cars started to back up.

The buying and financing experience was fantastic. It was very efficient and was able to complete the entire process in less than 2 hours. Hieu Pham did a great job and everything went smoothly. It was the best car buying experience.

Friendly and good customer servIces.Very fast accommodations in the area.

Facility is clean, friendly people and they have excellent service..

Tony, our salesman, was great. The final phase, meeting with the finance person can be done quicker. Detail said they buffed out some scratches but didn?t, by that time we didn?t want to spend anymore time there so we left.

Professional, quick and on time, it was a pleasure taking my vehicle there.

I was quoted $99 for a radiator flush. When I called back to make an appointment, I got some who put me down for a cooling system service since radiator drain/refill wasn?t in her menu. So that was a lot more $ for really no more work, so that?s unfortunate.

Horrible purchasing experience purchasing from this dealer from Paul the salesperson and precious the finance manager nothing but lies and runarounds Autonation as a whole great company great vehicles and employees at other dealers but here at Toyota of Buena Park they lack this except for the last gentleman in finance department who finally helped me out I forgot his name but he did more in 30 min than the other pair did in 30 days

Will return this to location, Bought a tire before, everyone in the service department are friendly and smiling.

Terrible service. We dropped our car off for what was supposed to be 3 hour service. They called later that afternoon to let us know they didn?t have the part and it wouldn?t be in until Friday. Luckily our warranty covered a rental. We spoke to them on Thursday and they said the part would be in on Friday between 9-10am and that the car would be ready at the end of the day. Then come Friday, the part didn?t arrive until 2pm. Then they told my husband the car wouldn?t be ready until Saturday. My husband told them no, we aren?t picking it up on Saturday and wouldn?t be available until Monday. That?s when they scrambled to get it ready by end of day Friday she they didn?t have to pay for a rental for the weekend. It doesn?t take 3 days to get a part from Arizona to Southern California. I put a call into the service manager and still haven?t received a response.

Manny was excellent, he was on point from beginning to til the end. He was very honest which is key for me. Reliability to the fullest, that’s what Autonation Toyota proved to me. Thank you Emmanuel aka manny!

7:30 appointment and didn't start on my truck until 8:30

Good service. I'm always bring my tacoma for service I trust this Auto Nation location.

Our customer service representative Mariah was very professional and helpful. Very satisfied with the services provided for our Camry. Raquel Bingham

My representative Daniel Choo was very knowledgeable, informative and a pleasure to deal with. He took the time to explain everything thoroughly and truck was completed earlier than expected. It was a great pleasure to deal with Daniel Choo! The work preformed on my truck I was very satisfied with.

Service reps gave a wonderful experience car was serviced with care from beginning to end, representatives were kind knowledgeable and ready to help I thank auto nation for great service I?m glad to have my vehicle service there and I?m more than happy with my sales experience from this dealership I wouldn?t go anywhere else for sales and service.

I Took my O4 Tundra in for AirBag recall and they told me they would call when it's done. I call to check up and was told I'll get a call back. then I call again and Service Dept is closed ( no call ) . this is a work truck needed for work. I need it for work Sunday and Monday and now they say I cant get it till Monday. this is horrible service. Service person should be calling all there customers with updates before they leave and close for the day. service Dept. isnt any good

very good John well Dinesh.

The only problem is the tire light that is always on even inflated tires of maximum pressure.

I purchased a new 2021 Sienna XLE in January. In February I discovered the middle row didn?t move forward all the way due to getting stuck on the all weather floor mats that came with the car. I took the car in on March 1 and was told the issue would have to be addressed with Corporate and it would take 2-3 days to get a response. 3 days later I did not get a call so I called and left 2 messages for my service provider who ended up going home at the end of the day and did not return my calls. I finally get a hold of the service manager who tells me it?ll take 2-3 weeks, not days, to hear back from corporate. 3 weeks later I did not receive a call back so again I call and this time I?m told they received new mats to install in my car. I take my car in the following day and am told the new mats won?t fix my issue. Apparently, they didn?t document the issue correctly when I brought the car in 3 weeks ago. This time they take video of the issue and tell me they will call me back the following Monday after contacting corporate again. Today is Saturday but my expectations for Monday are sadly low. This place has poor communication and issues seem to be resolved at a snails pace.

My husband and I had been searching for our dream truck for quite a long time. We had contacted many dealerships but they weren't really helpful. When I called AutoNation Toyota Buena Park I was immediately connected with a salesman who I consider God sent! Brandon was amazing to work with from the initial contact until the end. He not only went above and beyond our needs but he made sure this transaction went smooth and as painless as possible. And when the financing came William our finance manager also was spectacular made us feel comfortable and answered all of our questions as well as making sure everything continued going smoothly. Thank you gentlemen for going above and beyond!! If anyone is interesting in a car ask for Brandon he's amazing!!

Thank you for the great customer service ! Making buying a car simple and friendly.

Very pleased with professional service, and the overall experience was excellent.

Friendly and helpful service. Quick and efficient. Very clean surroundings

Wonderful experience. I am in total love with my car!

very nice people to make bussines with.

The person maybe his name is Gabriel was so nice and precise and quick. I was so impressed.

Very good personnel service, I was attended right aaway when I arrived at the service area.

I asked the salesman to qualify me thru my bank, when he came back he told me that my bank have 8.5 interest rate and they give 6.5 int. I got the loan with them. When I went to my bank I got 3.2 Interest rate I try to get the loan information to pay them off and they don?t answer I left them messages and they don?t call me back.

Nice job ... very honestly

the salesman was a blessing. and very helpful thank you

Excellent service. Pete, the Service advisor was especially great.

Amazing sales rep., awesome finance rep., super GM. Thank you Toyota of Buena Park

I thoroughly enjoyed my first experience with Toyota and with Pete upon getting my oil changed. With an appointment, I was quick to get checked in and they were done right under an hour and a half. Pete was kind to chat to and the experience overall was enjoyable not to mention the price was comparable!! Thank you Toyota will visit again!

Poor Customer care, requested few things and ignored completely.

I bought a 2019 Camry SE here a few weeks ago and I’m loving the car so far. I have read other reviews and while the process of buying a car is nice and smooth, other people are saying that they will try to pull BS when it comes to servicing such as not honoring warranties, not returning calls, and all that. My family loves to sue people so hopefully they don’t play any games when it’s finally time to get the car serviced. According to my contract, oil changes should be free so hopefully they honor that or this review could change

Excellent customer service

Overall great experience, only gripe I have was cost of labor. Way over the top compared to the part that had to be replaced. Part $100 , labor $1400 plus. How does that make sense?

I took my vehicle to Pete Amezola and he did a great job keeping me updated. My car was taken care of and I couldn’t be more happy.

Typically when I bring my car in for service my car is washed before it is returned, it was not. Also service took almost an hour longer than initially mentioned

Once again professional service provided . AAAA Will return:)

No pressure.... they prepared an estimate with fees and taxes......easy to work with banks and credit unions....I just would like for them to extend the numbers of days they give you to get their payment from the bank from 3 to 5 days, but other than that, all good.

I worked with Mark and he was amazing. He went above and beyond and even went to another dealership in his network to find the perfect car for me. On top of that, I live FAR away from this dealership and was not able to drive it home the day I bought it. Mark actually offered to deliver my car to me over an hour and a half away for no additional fee whatsoever. I couldn?t believe it! I was so appreciative and loved their no haggle prices and attitude. Definitely check them out if you are in the market for a new or used car. Ask for Mark.

Had a great experience and they listened to what I wanted.

Nice service . Nice , friendly guy . When I arrived him received to me good morning, how are you ask me. I asked. Do you speak Spanish him said yes . And him helped in Spanish. Muy buen servicio muchas gracias.

I visited the dealership on a Sunday afternoon and Bernie was there to greet us. He was very helpful throughout the process from sitting in cars to going on a test drive and ultimately purchasing my vehicle (a used CX 5 in great condition that happened to be on their lot). The whole process only took a few hours and I was very impressed by the care they took to ensure the quality of their vehicles (even used ones). I would recommend this dealership for anyone looking to upgrade their vehicle without feeling pushed into something that doesn?t fit their needs.

Customer service is very good

I am always pleased with Toyota Buena Park and their service staff! I’ve been going there for years and they are excellent every time! 😃👍

very good work😀 and service

I was a little disappointed when I can?t find my coupon through email, so they cannot give me the discount that was on the email. I had to pay $10 more than the discount. They said I need to have it

great shopping experience. quick and easy purchase relatively. finance dept was exceptional. finance manager yanosy made me feel at ease and helped me protect my car. his boss eddie entered and made me feel welcome and made sure I was happy with everything. would absolutely purchase here again and refer others

Eric Yoon helped us, best and most kind salespeople I have dealt with. He gave what we wanted and never once acted like a cheesey salesman. Precious was a fantastic finance person, all in all, from walking in the door to driving home took no more then 3 hr. Best car buying experience we have had to date.

I’ve been going here for years. I have my favorite service techs but they ask do well. Love the free car wash and the safety check when I go on long trips to Northern California. Really good customer service. I believe they treat their people well internally and hope there are appreciated like I appreciate them.

Good service advisor Jimmy Tinajero is very nice to work with...

Second purchase. Good experience. Hieu was most helpful and took care of all my needs

Always treated well. The Toyota team members are very respectful. That's why I always go back.

Well when you arrive they take a while to see you even if there’s only 2 cars waiting and the shuttle raid took long time to arrive also they never call to told me that my car was ready I have to call then they call me back so I believe what if I would’ve call probably they forgot that my car was ready also I ask for a service and they told me different prices for the same service?

He was very accommodating and we felt like he was listening to our needs. Very professional and we would recommend him to our friends.

I got a synthetic oil, filter, and lube. Also, I bought 4 new tires with mounting, balance, and alignment. Service tech Dan matched prices I presented, and said I didn?t need brake work.

We were treated like royalty and the service was completed in a timely matter. However, I would suggest a auto wash after the service as a courtesy as do other dealers.

It was nice experience . Satisfied service, processing and good price

The service continues to be excellent through the years since we purchased the vehicle in 2015.

I have bought two cars from them and I always take my car for device there they are expensive but they do good job usually

Went in with tire problems. Quickly addressed and fixed.

Nice experience overall I got a fair price for my purchase

Wonderful service. Taken my car their got the last 7 years. Would not go anywhere else.

Experience with sales person "Bassam Tayara" was excellent. Very knowledgeable about the car, I purchased from the dealer. He explained all the features of the car.

The Service Dept. has always done a fine job in taking care of any issues or normal servicing that have come up on the 14 years I have been driving my Corolla

My experience was great. Everything felt so easy because they were very helpful . And to Elijah who did everything to make it happen. Thank you.

We had a fantastic experience buying our new vehicle from Toyota Buena Park. Omar, our salesman, is very knowledgeable and made us feel at ease while getting us the exact vehicle we wanted. He had it brought to us from another local dealership since the color we wanted wasn't on their lot. Excellent customer service, everyone we encountered was friendly and helpful. I highly recommend them to everyone!

a reminder call from customer care and update from the service department were so great

Very bad maintenance , they don’t do what they have to do on scheduled maintenance check

I luv this place. As a single woman I depend on their experience to resolve any issues my car has. Always fast and very professional. I?ll only bring my car here because I Trust them. That?s important to me.

I recently leased a Rav 4 Hybrid. The experience was smooth from start to finish. Not only did I walk away with a beautiful brand new car, I also am paying what I was hoping to spend. I’m so glad that I choose the hybrid, It’s a great car.

Hi , your service manager Jerry was great . Found a few issues we needed to address and a few that we?re going to take care of on my next service visit , I bought that Tacoma new in 2003 and autonation Buena Park is the only place that has serviced that truck . You have a great service department and I?m not going anywhere else Thank you again and I?ll be back soon Don Johnson

Every time I have service there the price goes up for the very same service each time. I started around 75 dollars and paid 126 dollars the last time. Just a basic oil change.

Everything went as expected, I have every intention and confidence to reschedule my service at autoNation Buena Park..

They deliver the car dirty. I only provided me one key telling me that the previous owner only supplied them with key. This was not disclosed prior only when the car was dropped off at my house. I wrote on the paperwork to supply me with nothing other key but I have not heard back from anyone from the dealership.

I really happy visited auto nation . Auto nation service very well . I?ll come my next service .thanks for support me

I was disappointed by the car I bought came with tint windows and they never put them on

Very clean dealership, all cars were sanitized. Buying of the car was an easy process

You guys were great ! customer service good and I was happy and please.? I was not shopping for a car I was selling my TRD sport 2017 Tacoma truck to you guys

Excellent customer service! Thank you Alfredo !

They need to learn how to be professional and courteous to their clients and not be a racist and tell scheduled client that the service will be an overnight service lol an overnight service, can you believe it ? When I had my appointment already set up ahead of time and it was not even in a weekend. Very rude the guy almost came in my face I had tell him to back off. And never apologetic.

Service gets your car in and out.

I have always had excellent service and rapport with the personnel at Toyota of Buena Park since I bought my 2015 Highlander. The most recent service on my Highlander was no exception. Thank you to all of you: the personwho booked my appointment on the phone, the service writer, the person who delivered my car to me and the person who was cleaning the ladies room right before I needed to use it. Your courtesy, respect and cheerfulness makes me happy to return to you for every service.

Good job excellent device reliable and dependable dealership

Mark Nava was awesome. He answered all of my questions before we headed to the dealership. Not pushy at all super straight forward. The process would have been faster if it wasn?t for the idiot customers who went in before us. But other than that, everything was smooth and transparent. We will probably get our next Toyota from them.

The sales department was fantastic Kristian in particular. However the service department is by far the worse. I was first told taking my 2020 Tacoma TRD off-road on any off-road terrain would void my warranty, only for that to be corrected by Toyota corporate. I still have yet to have this resolved. AutoNation Toyota returned my truck to me with the skid plate off my vehicle and has yet to call me back to get this issue resolved. Also they have yet to call back Toyota corporate to resolve my warranty issue for a alignment on 2020 Tacoma TRD off-road with 850 miles on it. I seriously hate writing negative feedback on anyone’s social media page. I feel automation has left me with no other choice. Maybe if they could step up and make this right with me, I would be more than happy to delete this.

Have a schedule appointment early but took 3 hours for regular service, which is normally 1.50-2 hrs. previously. The service consultant is not really friendly and I still have to check with him if it is done (normally the other consultant check and inform us if the car is ready and accompany us to Cashier for payment). Went to his office and tell me the car is ready and gave me all the paper works and was told to go to Cashier to pay.

Since buying my car in 2014 I have continued to receive excellent service. Friendly Service Reps.

Took in my Scion XB for 30k service this afternoon (09/10/2020) and was very happy with the excellent service.  My service advisor was Daniel Choo - he was courteous, prompt, fair, reasonable, and took the time to explain and provide advise on the details/items involved in the service.   Never felt any pressure ... and ended up just getting what I  really needed done at this point and at the same time got the recommendations for anything that needed to be addressed in the future.  These dealer scheduled maintenance are usually never a good experience (expensive, unreasonable, etc.)  but Mr. Choo made the experience a lot more pleasant and I will not hesitate to come back to this Toyota dealership in the future. Also, rest of the staff (person who delivered car after service, cashier, waiting room/facilities etc.) I encountered during the service were courteous and professional. Felt good, like a customer that was treated well and appreciated. Thanks.

Took in my Scion XB for 30k service this afternoon and was very happy with the excellent service.  My service advisor was Daniel Choo - he was courteous, prompt, fair, reasonable, and took the time to explain and provide advise on the details/items involved in the service.   Never felt any pressure ... and ended up just getting what I  really needed done at this point and at the same time got the recommendations for anything that needed to be addressed in the future.  These dealer scheduled maintenance are usually never a good experience (expensive, unreasonable, etc.)  but Mr. Choo made the experience a lot more pleasant and I will not hesitate to come back to this Toyota dealership in the future.

I want in with my Prius because of a tire with a slow leak it was an incredibly busy Saturday. They got it back to me in a timely fashion and didn’t charge me for fixing the tire.

How I wish theres a car wash, good customer service.

Great purchase experience!! Easy seamless...Thank you Kevin Rico for helping my niece buy her first car!!! She is loving her new wheels!!

Love to take my car to toyota, they have the experience

It was very good. I am satisfied with the dealers' service

Everyone is courteous and ready to help, I had 2 Services done so far, One was a schedule maintenance service and the second Was A recall. My only concerns about a courtesy car wash, When did it stop ??? Other than that service is great.

No haggle, great price, delivered to my house. I literally could not have asked for a better buying experience. Hieu Pham was the greatest no pressure sales person to work with. I will definitely recommend him to my friends!

Great costumer service , clean environment , my opinion AutoNation Toyota Buena Park is awesome

Did not do a good job of wearing mask the correct way or social distance

I setup and appointment for 5k service on my 2020 sienna and was told it would take 1.5 hours , so I opted to wait. I brought in my vehicle the next morning at my scheduled time and the advisor advised it would be 2 hours, so I advised I would wait. After waiting for 3 hours with no notification of any delay by the advisor , I took it upon myself to find him and ask about the status of my vehicle, at which time he told me to go back to the waiting area and he would find out. After waiting another 30 minutes, he finally came in and said my car was ready. If I knew it was going to take 4 hours just for a tire rotation and to check fluids, I would have just dropped off the car. This was the worst customer service I have ever experienced from a dealership and this is my first Toyota and am not happy with them so far. There is no regard to the customer by the representatives there. Very unprofessional to say the least.

Cristian B. was amazingly helpful throughout the process of buying a car. He is great guy who cares about his customers and went above and beyond to make sure we were well taken care of. Thank you Cristian!

This place always takes care or all my cars needs, manny at the service department is awesome and very professional! I give this dealer 5 stars

I like taking my car to the dealer I wish they had cheaper labor rates though so I can stop shopping around for other services at other places

Service Rep Manny answered all my questions and concerns. Wait time was within the scope of service. I would recommend.

I was helped by service advisor Emmanuel, he was so nice and guided me through everything carefully and thoroughly, he gave me options and made the whole experience so comfortable and trustworthy. Thank you so much Emmanuel!!! Aka Manny! Ask for him, he?ll take care of you.

Not impressed with their service. Took us 3 hours to pay all cash for a truck. Would not even throw in the missing floor matts

They are very kind and professional We felt welcomed

Great customer service. I do not own the vehicle, it belongs to my employer and it is used as a company vehicle for employees to use when they visit our locations.

Toyota of Buena Park never disappoints. The service is exceptional. Because I have been having my cars serviced here for over 20 years, I trust them and feel that I am part of their family.

Received notice of a recall on air bag for my Matrix and made appointment to take it in. The service dept people were immediately "present" for me and very helpful/pleasant. I wanted to wait there and was told me it would take about 2 hours - and it did exactly. It was a perfect experience.

I was Extremely disappointed to see the guys getting in my car were not wearing gloves. They should put new gloves on each time they get into customer?s cars. I was also upset that the guy driving my car had a mask on but it wasn?t covering his nose. Pointless. I will not be back.

They Were extremely respectful And fast. The facility was extremely clean in respect to Covid 19

Excellent Service!courteous customer service and easy appointment same day.

I was in to have my 2nd car key programmed. Alex Alonzo was very helpful in having that done since I live in Redlands and made the trip out to do that. Appreciated his support.

Outstanding customer service and repair! I highly recommend Toyota Auto Nation in Buena Park for car purchase, service and repair. They are the best! ?

Bought our 16' Highlander here and have had all servicing done at the dealership. They do a great job. They take care of the customer to ensure your vehicle is serviced in a timely and thorough manner. Definitely recommend this dealership for all your auto needs.

This was our second time taking our car here and I am always pleased with the service here. Pete, my service advisor was very kind and let me know what was needed on my car. Thank you for your help!

It was OBVIOUS the PPP loans were for SMALL BUSINESSES. It was unethical and disgusting that AutoNation applied for and accepted a $77 million dollar loan! You gave a giant middle finger to small businesses and the American people - our tax dollars funded these loans! I posted info about this company on my face book page: “WE WILL ALWAYS REMEMBER THESE COMPANIES AND WE WILL GIVE THEM THE MIDDLE FINGER RIGHT BACK. IF YOU OWN STOCK IN THEM, SELL IT (I did, just sold them ) Shame on you!

We have always gone to this dealer and had a great experience. Until last month when my lease was up and I was there to complete the buy-out process. I was charged a $500 vehicle inspection fee. This is ridiculous, as it was not stated in the contract. All the salesman could say is “that change was implemented two years ago and there was nothing they could do about it.” No effort whatsoever from their end. The wait time was ridiculous, considering my credit union had already approved my loan. Needless to say, I’m not returning here again. I will be taking my business to people who have better customer service skills and appreciate their customers. What a disappointment.

Joe Bonilla was great. He took very good care of me while my car was being serviced. He made sure that all of my questions were answered and made me want to bring my car back for future service. After my experience of buying the car there, I really didn't want to go back. But I would take my car back if I could get him each and every time.

We had a great experience with Buena Park Toyota. Felt no pressure and we feel like we got a great price. Staff was very nice and helpful.

I went to the dealership at night so it was hard to see everything on the vehicle. During the test drive of the vehicle I heard brake noise to which Hieu Pham, the salesman, told me I could bring it in the next day and they would check the brakes. I looks at the rotors myself and saw heat spots and lip, but according the mechanic because it was within specifications they were good. I?ve had the vehicle for less than a week and EVERY single time I brake there is a loud pinching squeak from the rotors they refused to replace. I also noticed the next day the front tires are bald, below 3/32nds which is considered unsafe tires and more importantly ILLEGAL to sell on a car. The vehicle is also all wheel drive and per numerous consumer reports, repair facilities, and even Audi themselves; require you replace all 4 tires if any one of the tires is within 2/32nds difference in tread depth because failure to do so would damage the drivetrain of the vehicle. The sales manager Fransisco, argued with me that the tires were 1. not bald, even though I work in automotive and known very well what an unsafe tire is and 2. doesn?t know anything about AWD vehicles and told me that all the tires did not need to be replaced that they could be replaced individually. Countless times I spoke with the salesman and the sales manager who seemed to not care about not only my dissatisfaction with their customer service but the fact that the vehicle they sold me is UNSAFE.

car repairs and check ups

The worst service ever! Took our two month old "Certified" Sienna in yo see why the check engine light came on. I spent three hours with my 5 kids in the waiting area with no update. The kids were getting hungry so I needed to get out. Asked for an update only to be told they do not know what the problem is. Why would they keep a customer with five kids waiting for three hours with no update? Waited two more hours because I got extremely upset. They were very unprofessional and unapologetic even seeing that I had five kids they needed to be fed. They said I can get a rental so they could have more time to inspect the van, but really they were near closing time and they just wanted me out. I had to pay for the rental, which they did not tell me about. They didn't even offer to help me move my car seats and stroller. I tried to find the contact of either the general manager or the service manager but it's like they purposely do not want you to contact them because their "staff" page is blank with no names and numbers. I definitely regret buying from this location, my van didn't even make it to my second payment and now I'm stuck with a rental.

Always great service and Pete is always very helpful. Thank you and keep up the good work!

Always courteous and timely in repairs. Also, enjoy the great coffee machine while waiting!

Great service and very quick! Thank you for Steve for handling our services with great patience and in a timely manner.

The process to buy my new car was simple and easy! They broke down everything to show what exactly I?m being charged for. I was brought in with a good deal and left with an even better one. Shoutout to Frederick Leyva for being an amazing and genuine salesman! I couldn?t have asked for a better salesman to help me buy a car!

my car is only two years old car. needed only the regular maintenance, but tech said i need 30000 must do service blah blah blah, which I don't know how to check if that is necessary. I did and paid another 400 dollars on top of the 400 dollars I paid last time I visited here for regular services. I feel like ripped off, and my friend who works for mechanic said it was not necessary service at 30,000 miles. I feel like ripped off, again.

I took my Camry in for what I thought would be an oil change only to find out that it didn't need one because they had used synthetic oil and the light comes on at 5,000 miles and nothing can be done about that. I let them rotate my tires so that they could fix 3-4 other minor things that should have been fixed before I bought the car (bought from them used) these are things that should have been fixed before or at the least covered by warranty but I just didn't notice the night I bought it. Turns out nothing was covered by warranty or done as a free service - things like reattaching the weatherstripping around the drive door, repairing the rubber trim strip on top of the car, adjusting the parking brake or putting new batteries into the remote that was supposed to have gotten new batteries at purchase just 5 months earlier. Not only were they not free but they wanted hundreds of dollars for service that my regular mechanic would have done for free. I paid them $30 to rotate my tires, but I told them that is the last time they will see me.

they trytosell you a vehicle with large monthly payments

Enjoyable experience from the beginning to the end.

The buying process was extremely easy and upfront. My sales person Dennis was awesome and had everything ready to sign in about an hour. I?d recommend not going late on a weekend afternoon as finance can get backed up, but other than that, everything I experienced was top notch.

Receptionist is a liar, I was told my service advisor for years was off but found out he was there. I know him for years so I know when to bring my car for service.

Facility net and clean, all staff friendly and helpful

David at Toyota Buena Park is who you want to deal with!! He was so extremely friendly, smart and got the job done. We went in adamant that we were going to look at a few locations before buying. That changed quickly when we agreed David is who we wanted to buy from. THANK YOU!!

Excellent service from Mr. Michael Escano & Ms. Precious Rivera.

Chandler was great. we got a very safe vehicle for our daughter and were so pleased with him. he was helpful and polite and made the buying process easy.

I took my car there to get my 2nd(10,000 miles) service and I thought they would use synthetic oil and that I would get tire rotation and a car wash after they service my car but when I picked up my car the car was not washed and the tires were not rotated and on my invoice it is stated that they have used bulk oil, the waiting area was very unclean and the coffee maker was not working,

Thanks to Tiffany excellent customer service Professional and very courteous

Received excellent care and customer service. Estimated time of completion was accurate, honest, and reasonable. Explanation helped as well. Clockwork and information on when my service contract was expiring to avoid any surprises.

Always a positive experience at this dealer. Will continue to come back for future services.

The service performed on my van was done timely. I will use this Toyota location as my primary service center.

By not leaving an oily, drippy mess under your skid plate so it leaves an oil puddle when you park in your driveway.

Went in for a standard oil change, when I parked in my driveway I found an oily puddle from the run off the mechanic failed to clean after he made a mess under my truck on the OEM TRD skid plate. Some people are just useless.

Pete the service writer was very helpful, checking in on me from time to time as I waited for my vehicle even offered to get me something to eat

For almost 14 years my dear wife and I have used their service department for ALL our Toyota’s service needs. Service Advisor Pete Amezola always gives us trustworthy advice and never recommends we spend money unnecessarily. Their prices are never unreasonable. Never in all these years have we ever needed to return either of our cars for a service redo. EXCEPTIONAL SERVICE is what they ALWAYS provide!! Also, last May we bought a new Corolla Hybrid. The price was very fair and we are finding it perfectly meets all our needs and exceeds our high expectations. It is comfortable and has GREAT safety and convenience features as standard equipment. We carefully keep track of our miles driven and gallons consumed, and to date are averaging 54 MPG!! Based on our experiences, we highly recommend this dealership for both sales and service.

After service, my tire pressure is low. I don't understand why my tire pressure is low. They did check my tire but why after service. My car has warining sign, tire pressure low. I will go another tire shop.

I was extremely pleased with what they paid me for my truck. Even more happy that they didn't pressure me to purchase a vehicle. Great service plus I was in and out of there quickly.

Very good service on car maintenance. I bought a new car here and very happy with the service of sale team toi

Every aspect of my experience was fantastic. Alex Alonzo went above and beyond getting me the exact car I was looking for. I had a bad experience at another Toyota dealership before coming here and was very happy to buy my car there.

Customer service was friendly, responsive, and sensitive to my time and schedule. The service associate was helpful, answered my questions clearly, provided good advice with respect to what servicing should or could be done, without ?selling?. The service work appeared to be properly, completely, and neatly performed.

We received great service! Thank you! Keep up the great work!

Jose, and Marlene in sales and Pete in the service department treated me like a V. I. P !!! I would recommend this dealership to anyone who wants the best price on a new car !!

Prior to arriving at dealership I knew which car I was purchasing and final price, no haggling at all.

the excellent service they provide and on a timely manner

Pete Amezola took care of my needs on my 2019 Tacoma Truck. Excellent

They have a lot cars sub an trucks to choose.

Every one was so nice and helpful I would definitely recommend this dealer to friends and family customer service was above and beyond

Emmanuel was great The hole experience was excellent

New Manager very kindly

excellent, professional, would surely be back and recommend

I bought from them, promised on the number and when I get there, they go back and plays games. I had terrible experience with them and I made sure I got something in return, that something they promised, I still don't have even after 3 weeks. Truly unprofessional dealer. I wouldn't recommend this xxxxx to anyone.

The Service Advisor (Pete Amezola) whom I've been dealing with is courteous, attentive and straight forward in his advice and service/repair recommendations. I have complete trust and confidence in him over the years I've had my vehicle serviced there.

Fast reliable service Even without appointments I got my sienna service with an hour

I?m satisfied with their service always helpful. And always someone assist you.

My car was serviced fast and the staff was friendly

Great job everyone at Buena Park Toyota! A pleasure doing business with you!

David was a huge help with helping me find my dream truck! He made my first car purchase experience, a great one!

I had no appt. they got me in right away. Did my mntnce. Very friendly and helpful.

Wiliam -service advisor was very good at explaining repairs done and the time-frame in which any future repairs are needed.

The service adviser Martin Miller was very attentive and let me know how my service was preceding. I was grateful to know how things were going

Good and fast service and also good service to my service adviser

Our service writer Martin is excellent and professional. He is honest and provides clear explanations of needed repairs and costs. I would rate him a 10 out of 10 (10 being the best).

I had great experience here with my Toyota Camry. Paul helped me out and showed me around the place. It was pretty quick on pricing. However, that day there was only one who did financial so we had to wait long. But generally this place is nice. Saleman doesn't push you to buy car.

Pete is the best service advisor I have dealt with in all my years of driving

Friendly alot of acknowledge about Toyota's

Great service over here at Buena Park AutoNation! Thank you!

Took my 4runner because there was a recall on the airbag. Left my car.. 4 hours later, they called to say my car is ready for pick up. I got my car.. drove off to pick up my kid. I didn't notice that they have left a part of the dash open until i turned my AC on. (The area where the temp knob is.) I tried to push it in myself thinking it would be it but it wouldn't close All the way in. I drove back to the shop. They took it back in. A couple minutes later, came back and it is still the same and the guy told me that its how it should be. Im no car expert but im pretty sure there shouldn't be any space around that box where it says "passenger airbag on.

Everyone is very helpful. They understood my problem. My car was finished in the time they said it would be done.

I felt as though I was overcharged for the service provided even though I agreed to have the service done. I was called at 9 am with the recommended repairs at 11:30 am my car was ready. I was charged 1250.00 in labor to replace 4 spark plugs, 2 air filters, one belt and rear brakes. If you do the math and divide 2.5 hours into 1250.00 worth of labor the cost per hour is 500.00. I don't mind paying for service but I feel this is over the top and I would like an explanation.

I was pleasantly surprised by our buying experience at this dealership. Our sales associate was very knowledgeable about the different makes, models, and features that were associated with each car we looked at.

Wonderful service, helpful , professional, friendly

Met with Brandon, had an easy, pain free no haggle experience. Brando was also honest, straightforward and to the point! Will be see him again in the near future.

Thank you very much for making this easy and painless. David and Mindo did a great job helping us pick the correct car. We love our SUV!

Tire pressure warning light came on. Pete promptly had tires thoroughly checked, pressures adjusted, and warning reset. Great, friendly service ? as usual, thanks to Pete!!

I took my 4Runner in for service and a couple of minor repairs. Martin Miller was the Service Advisor that helped me. He provided EXCELLENT Customer Service and was very helpful. Thank you for having such a wonderful employee with customer service skills working there!!

It was a great experience and they were all so friendly. They answered all my questions.

I took my 4Runner in for service and a couple of minor repairs. Martin Miller was the Service Advisor that helped me. He provided EXCELLENT Customer Service and was very helpful. Thank you for having such a wonderful employee with customer service skills working there!!

Took my 2018 4Runner for it's 20 k mile service, I didn't have an appointment, but they still took great care and got the service done in an hour.

Everyone was verry helpful. Answered every question we had.

The only reason I keep coming back to this Autonation Toyota Dealership is because of Pete A. I always request him to take care of my car. I have complete confidence and trust in him. He is honest and cares about his customers. If he wasn’t there I would have to look for someplace else to go.

Thank you Sandra, Jose, and Rico for your hospitality and professionalism at AutoNation Toyota Buena Park. You guys provided a very pleasant buying experience.

Terrible service and very serious environment, no help for a young white male because I was stereotyped? When girlfriend came along much more interest arose..

I just was satisfied with the service I received with the person who help me the one who got all the information about the problem I had with my car. I forgot his name

Costumer service was pretty bad. They took too long for the process of buying the car.

Fast service. They honored The online price. They had my color and trim. Great car.

Very pleasant customer service here recommend highly.

The staff is very professional, not pushy, pleasant of all the cars I bought in the past, it was the quickest deal with no hassle!!!!

Dan was very polite and listing to what else need done be side the oil change.

had a great experience and Elijah was excellent. Our finance guy, sorry can't remember his name, was awesome also! Would definitely recommend. Was a 10 experience!!

Pete Amezola in Service rocks

Great service and Pete, my service technician is always courteous and helpful.

James Yun was friendly and explained in details. I appreciate it.

Awesome service. Hieu Pham even delivered my car at home. Precious Rivera worked with me through the financial aspect. Thank you. Keep up the great job guys.

nice people and great service

I had a service appointment on 31st August at 2:pm but I showed up at 1:00 pm instead. Mr John Kim told me that in order to properly fix the slide door electric part it will take 4 to 5 hours , so he asked me to schedule an other time. If I am not making a mistake the service shop is open until 6:00 pm . From 1 to 6 o?clock there were exactly 5 hours. I understand that it was a Labor Day weekend and they may wanted to go home earlier that day. However, on 9/7/2019 I brought my car for inspection and for the right side slide door manual button problem when pressing it won?t open the door. But the door can be opened from the buttons option from the driver seat. Mr John Kim told me on 09/07/2019 at noon time that my Toyota Sienna 2015 slide door does not have any electrical problems but the problem is with battery . He said your battery level is at 120 or something it must be at 500. I accepted his words and authorized purchase of a brand new battery for $270.00 because I trust Toyota customer service and I thought Mr John Kim is offering me the best option . But to my surprise the sliding door problem is still the same the new battery did not fix the problem as I was told by Mr John Kim. He was only interested in on selling me the product rather than taking care of their loyal customer . I referred many friends to purchase from Buena Park auto zone . But I am speechless with this kind of service that the mechanics even did not check whether the slide door can be opened manually or not. Now I bought a brand new batter while my car battery was in good condition and I did not have any problem with it. It was an unnecessary offer made by service shop department . And now I am writing a feedback about my experience at Auto-zone Buena Park service shop early in the morning. I hope this problem is resolved to be satisfied by the services and customer care. With Regards, Najeebullah Nawazi

I have never written a review but I felt compelled to after the terrible service I received from this dealer. I inquired about a car via the dealerships live chat on Friday morning and was told I could set up an appointment for 10am Saturday for a test drive and someone would contact me via email. I then receive an email from autonation stating my appointment was at 7:00am on Saturday (before they even open!) I call and speak with someone named Sandra and explained to her I scheduled an appointment with live chat for 10 am not 7am. Sandra apologizes and says 10am is fine and that I will be able to view the car and test drive it. I drove for 45 minutes from LA to Buena Park to this dealership and got there at 9:45. After a few minutes of waiting I am told that Sandra is not even there today and that the car I was inquiring about is still going through testing and I will not be able to drive it or even SEE it until a few days from now. I asked why Sandra would tell me I could test drive it if it isn't even available to view. The girl there tells me she doesn't know why she would say that but that the car is not ready and there is nothing she can do. What upset me most is the person who told me this didn't even have the courtesy to apologize for the error, which made it feel as if this happens regularly. I verified the day before so I don't know why I was lied to but it really put me off this whole dealership.

Very nice & pleasant. Pete, service manager was very helpful and I am very happy with service. Thx

Very friendly and professional

Pete always very knowledgeable and very helpful.

I had my car towed to the dealership because the check engine light suddenly appeared and it was obvious the car could not be driven. Steve took great care of me. It was late, so the car was repaired the next morning. I was called around 11am that the car was ready and I'm back on the road again. Thanks, Steve, for taking great care of me!!! I've only used Auto Nation since my car was new, 10 years now.

I went to get my truck serviced for the first time in awhile. Pete was incredible helping me out and getting my truck all ready and running great again

*CUSTOMERS BE CAUTIOUS AND AWARE* The service department has questionable integrity on work, services, and/or inspections performed. I have invoices stating (photos can be provided) work was completed and/or performed when it wasn’t. I also have word of mouth from a service advisor (Pete A.) work was not performed when the invoice says a multi point inspection was performed. Similar incidents have occurred on more than one occasion. Customers should look over their invoices and ask questions when speaking with their service advisor. Do not take their word on work performed! From something small as a lightbulb being out going in and having it checked (given a green inspection) and leaving the dealership with the lightbulb still being out. They didn’t check or inspect. This is something small, but I also have larger issues that occurred with my 4Runner. I gave this service department the benefit of the doubt and continued to take my vehicle there, but they continued to provide me with negligent service. I have been in contact with Toyota corporate, but since each dealership is a independent owner corporate couldn’t help, and the dealership GM didn’t even reach out to offer any apologies and/or possible resolutions. Corporate couldn’t even locate the GM’s name for Autonation. They had several names listed when they tried to look them up to provide me with a name. Customers be aware of work done or not done on your vehicle. Autonation, no need to reach out to me at this point. Just wanted to share my experience with other customers.

Great service. It was fast. They were courteous.

Amazing service by Tiffany. shevtook really great car of me and my Avalon. Thank you so much!!! Give that girl a raise

Took my truck in to get serviced. It's been awhile since I have since I don't drive it too much anymore. Pete was great. Explained everything to me that needed to get done. Called me when my truck was ready and told me if any additional issues they found.

I wasn?t sure how I felt about the no haggling process. However, after a couple of weeks looking at cars, I came to auto nation in Buena Park for a last look before purchasing a car a saw at a different dealer. Found a better deal with Auto Nation. Their rep, Hieu, assisted me and I appreciated not feeling pushed or rushed to make a decision. After testing the car and deciding to purchase it the same day, everything went smoothly. The financial processing was a bit long with many additional add ons they wanted to offer but that is expected. Overall, they made the process very easy. I was offered to come back in a few days for a detailed cleaning.

Pritika Kumar with AutoNation in Buena Park is excellent Plus an A in customer service skills = Pritika Kumar should get a pay raise today!

I got a really bad experience

Brandon was an amazing dealer who made sure the customer was accommodated for never saying no and willing to help us the best he can. Not only that, he would go out of his way to make sure he was available based on our schedule.

William was awesome he listened to our needs and request. He provided top notch service.

Nothing to complain except why they want copies of your ss card😱

I am a first time buyer and Brandon Guelker was fantastic!! I cannot thank him enough for his patience and flexibility!! He took all my concerns in consideration and made my experience so easy. He made me feel very welcomed and comfortable being that I am only 21 years old and no experience whatsoever in purchasing a car. I recommend him 100% !!

My service advisor Luis was fantastic! I cant commend him enough. He took the time to listen to my concerns regarding my navigation unit issues and found a solution. Service was quick and solid. Highly recommend you coming here for all service related activities

Not creditable, untrustable. Misleading by finance clerk, Deceiving on checking car condition

Staff very friendly. Service was excellent

Excellent customer service from the dealer and also approachable acommodating on processing paper works.

Eddie is the best in the Service department awesome customer service!

People in automation are profesional and they solve problem right away, good job!!!!

Awesome Customer Service. Fast & Very reliable too. I left my car for battery change and it was done in the promise time. I was even surprised that they car wash my car. I will definitely come back to you guys for all service needs.

Great Service! Amazing Customer Service! It was my first time in this dealership and I was amazed of an amazing service I receive in my Toyota RAV 4. They were able to schedule my car on the time I wanted and I was even surprised that they wash my car. I definitely recommend this dealership to everybody!