Friendly & easy to deal with.

Professional services, time set and they kept their promise time

Gave me the highest quote on a new car around Orange County. I'm surprised you're still in business.

Be honest. Pretty simple, but they have a hard time with it. Our entire car buying experience was terrible, and we would not recommend them. One reason: the salesperson told us the ONLY difference between XLE and XSE was the trim. Turns out later, I find out that is simply wrong. She was either lying, or clueless. Or maybe both. What a shame. We deserved better.

That they have stayed in touch to offer me any help I need to get the most out of this car ----- can't beat that!!!!

I had to call roadside service to have my battery jumped. I was told to keep my engine running, which is a problem if you don’t know where to go for service. AutoNation saved the day! I called as I was on the road and they took my car in with little notice. My battery was replaced and a complimentary car wash was provided. The staff was friendly and professional. Great outcome for a stressful day! 5 stars 🌟🌟🌟🌟🌟

I got an email from Seann Kionn asking me if I was still interested in Camry. I told him yes but I doubt if they could help me . You see I had been car shopping for a Camry for about 1 year but nobody at any Toyota dealership could help me because I was upside on my Kia Rio loaan. BUT Seann said he had good news for me and asked me to come in. So after a long day at work I went down to Toyota of Buena Park. I meet Seann and we talked and the next thing I knew we were out in the lot picking out new 2018 Toyota Camry and then then next I heard from Seann and his boss Congratulations you have a new Camry. Still to this day I cannot believe it. IN JUST LOVE MY NEW CAMRY. Thank you so much it was a great experience. And it only took a few hours. I cannot be grateful for all of you for all your hard work getting me back into a Camry. I just love it. I would recommend you to everyone. It just goes to show don't give up. Thank to all of the team member at Toyota of Buena Park.

Very pleasant experience with service. Pete did his best to have the axle replaced the same day.

They were quick and efficient, and Emmanuel was extremely helpful and kept things as simple as possible for me. I will definitely be using them again!

Thank you Hieu and Anthony for putting my son in a nice 2013 Scion xB and making the sale experience a pleasant one....this is my second car from an AutoNation and they always make the experience a pleasant one. I won't forget you Hieu much success to you and welcome to California Anthony �

Always a wonderful experience at AutoNation Toyota Buena Park. My recent visit was no different, with Claudia attending to my needs as efficiently as always. Thank you!

Sales people were fantastic. Explained all the details. Found the car and color I was looking for. Recommend this dealership to anyone looking for a car

Shame was very helpful and patient. Unfortunately, what we were looking for wasn’t what they had in their inventory.

I think that the service department is tops in providing the help and work that I need to make informed decisions about caring for my vehicles.

It was excellent service!! But then again Pete Amarol has never failed us in doing a great job of taking care of us through these many years of having our Camry always serviced at Toyota Buena Park!

Went just to look at cars. Thanks to Ken, Jorge and Larry drove out in a beautiful used 2018 Camary. Love the car and the guys were awesome. Thanks AutoNation!

In my 20 years of having to take my car into "the shop" I have grown a (very valid) fear of mean/advantage-taking "car people". It has gotten so bad in the past few years, that my husband has to take off from work to "shield" me from the advantage-takers. Pete has fully restored my faith in "car people". I arrive to pick up my car at scheduled pick up time only to find out it would take ALL day. He was fully apologetic from the start, was HONEST and explained it was their mistake and will give me a loaner car for free. I cannot say it enough, Pete made me feel better about the car business. Something as small as "being honest", and owning up to a mistake on the business' part meant SO much and I am grateful for it! Thank you Pete!

Outstanding job for Ken Beardsley for making my car buying a very smooth one...It could be intimidating but he made it simple and direct for me to understand...Thank you.

I had made an appointment online, but when I arrived I was told that the person I was to see went home sick. However Randy R. stepped in and brought out the Corolla I had planned to test drive. After the drive and a short Q&A and a small comparison of different models I was speaking with Maribel in Customer Financial Service. After all the necessary paperwork, I was on my way home with a new Corolla. A week later, Randy called to see how things were going and if I had any questions. This conversation ended with an open offer to assist at anytime in the future, if need be. Thank you Randy. Thank you Maribel. Thank you AutoNation Toyota Buena Park.

They would have received a 5 star rating , but we wasted almost 3 hours waiting to get into a credit office. I had pre negotiated a price for the Highlander I bought and also negotiated the trade in as well. They did not hassle me on trying to get more than what we agreed upon online. I got a great deal and they honored everything. I never even saw a sales manager. That was a first. Since they only had two finance people onboard, we had to wait for what seemed like forever to finish the deal. If you throw out the waiting time, the time spent with the salesperson and the finance person totaled less than an hour. By the way, those people were wonderful. I thought by doing everything online, I would be out within 90 minutes. Without the wait, everything was stellar. I have one piece of advise for Autonation Buena Park...get more finance people!

Service adviser Brandon is one of the nicest and knowledgeable adviser ever!!!! Came in for my Tacoma leaf spring recall and got it back in 3hrs. Truck was washed � and they replaced a few nuts and bolts for free. Definitely will be coming back! Thank you again Brandon !!!

Great place to be and great atmosphere to buy a car!

I bought the Toyota Prius Prime on 1/10/18. It was a brand new car whose odometer was 6 miles. The car broke down just after 9 days on (1/19/18) when mileage was 608 miles. (It said “ Hybrid system Malfunction, pre-collison system malfunction and go to the dealer shop and it has 6.2 miles”). The car was towed to the nearest dealer repair shop(see pictures) and it is still in the dealer shop even after four days. The service center did not know the root cause even now. I called the internet manager in Autonation Toyota Buena Park to discuss the problem. but he just transferred me to the service center as soon as he got the phone call from me. How ridiculous! I bought Toyota car to avoid the breakdown. but the brand new car broke down just after 9 days. Internet sales manager did not want to discuss with me even for a second. They changed their attitude toward the customer as soon as they sold it. I spent all money I had and got a junk lemon car. what a ridiculous experience it was..... Don’t buy Toyota, Don’t go to Buena Park Toyota and Don't buy the car from Autonation. How can I drive this kind of junk car with a peace of mind? I’ll never buy Toyota and never buy the car from Autonation.

Got a good deal of the Prius V Four at AutoNation Toyota Buena Park and love it. Currently own 2 Prius V, one was 2012 and now 2017. They are very reliable, low maintenance and excellent gas mileage (average over 43mpg). Best family car for the money.

Apparently all Autonation"s are not the same. I contacted Autonation Irvine about buying a Toyota Venza that i saw on their lot. But after several attempts with the internet sales person Jonathan who told me my credit was not good enough and if they did finance me it could only be for a year. Something didn't seem right as he was willing to finance me into a newer and more expensive car. So i decided to call Buena Park Autonation where Salesperson Aaron immediately sent me a credit application. after which i told him i liked the 2010 Venza at Autonation Irvine, he said he can bring the vehicle to their lot and yes i do qualify for that vehicle with Toyota financing. i was in and out in one hour in the Venza.... Thanks Aaron B. And to Jonathan maybe you should look for work in a less public service field.

Excellent service by claudia. i always feel welcome and satisfied with service.

It’s been a couple of months since I’ve visited this place. I was going to let things go, but the experience I had continues to weigh on me. So, I think writing this review will help bring me peace. Warning: this will be a long review, because I want every detail to be clear. First, let me explain a couple things about myself. I’m a professional black woman in my 20s. My first car when I learned to drive was a hand-me-down Camry, which I loved and passed on to my sister when I bought a used Honda during my college years. I held on to my Honda longer than most would have given the changes in my professional life. I graduated college, got a job, got promoted a few times, moved out of the country to work for a bit, and came back to the same Honda. To be honest, my intention was to hold out for the lower end version of the Tesla. But I found myself struggling with my image toward my clients. Driving an old car didn’t matter to me, but I became more aware of how it looked to others given my change in status. That’s when I decided to purchase a new car. While researching, I had the opportunity to test drive the Prius at an event. I liked it, but it was missing somethings. That’s when a friend told me about the Camry Hybrid. He said it has what the Prius is missing from a space and luxury standpoint. I arranged to visit this Toyota dealership with him to see the Camry. When we arrived in my old Honda, we were immediately not taken seriously. I had to approach the salesman. Then, while asking to see the Camry, he barely wanted to show it to us. My friend, who is an older man, had to keep saying that I was the one buying and to talk to me. The salesman kept addressing him even when I was asking the questions. He kept asking “what color are you interested in?” I told him more than once that the color was the LAST thing I would think about, but to tell me about the MPG, horsepower, and how many cylinders. When I asked about the differences between the models, either he didn’t know how to answer or wouldn’t answer. He just kept talking about the price...”it will cost more if you want leather. It will cost more if you want a sunroof” etc. I had to say I’m not worried about the extra cost, but to show me THE car that had those things. He just pointed at various cars and said “it’s that roof over there, with the seats in this one here, etc.” I had to imagine the car by putting the pieces together. He didn’t let us test drive and would barely pull the car out (not even the one I wanted) for me to get a better look. My “imagination” and patience were failing me. I asked if I could see the Prius Prime to compare. His response: “the Prius is at the other end of the lot”. I said, “okay...can you show me?” His response: “so you’re not getting this car and you don’t want to talk about the price?” I said, I will talk about the price when I choose the car I want, right now I want to look at the Prime to see which I prefer. He literally smacked his lips and rolled his eyes before telling me he would go get someone else to help us. He pointed to the other end of the lot and told us to walk over there while he found someone else to help us. I was so stunned, but I tried to stay polite. We did as we were told and we waited in the Prius section for more than 10 minutes before we realized that no one was coming. We gave up and left the lot. When we left, I felt small and insignificant. He never treated us like customers even for a second. We left and went to Honda. I’m now happy to report that I’m the owner of a brand new, fully loaded, top of the line Honda Accord Touring Hybrid. And yes...the color was the last thing I picked out. It’s an amazing car that will definitely hold me over until I get that Tesla I’ve been eyeing. I wrote out this entire review so that people at this dealership can learn that you shouldn’t judge a book by its cover. Yes, I’m in my twenties, but that doesn’t mean I’m not successful in my career. Yes, I’m a woman, but that doesn’t mean that I don’t care about what’s under the hood of a car. Yes, I came driving an old car, but that doesn’t mean I can’t afford a new one. Yes, I’m black, but that doesn’t mean I’m not a serious customer. I hope others reading this review learn that you DESERVE great service no matter who you are...if you’re not getting it, WALK AWAY. You’ll be happier in the end.

I drove my Prius into the service department on my emergency tire and my 6 month old flat tire in the back of my car just before closing. Pete Amezola went above and beyond to diagnose the cause and order a new tire for me to have installed the next morning as I had a 100 mile trip the next day. The help from Pete was above and beyond my expectations and a plus for the Service Department of AutoNation Toyota Buena Park.

Had a nail in my tire and a new tire had to be ordered. All good. Brandon Aterrado kept me up to date and the service was excellent. Thank you.

Amazing!! They went out of their way to help me and they made sure I was taken care of. Alison was wonderful and made conversation with me. She took care of me and made sure I had a ride to where I needed to go since my car was in the shop. I will for sure be going back to this Toyota!

Bought a 2017 Sienna from AutoNation BP. Randy Ramirez was our dealer. He did a fantastic job in getting us the best deal. I called all the dealers in the area and no one could beat his price. Highly recommend checking him out if your looking for a new car.

I went to test drive a car that I was interested in after my husband went from dealer to dealer trying to find the car I wanted. When we arrived we were approached by a lady that basically told me I didn't need to buy a new car. Who the hell is she to tell me what I need. I went to leave and said no - I want this car. So we went back inside to see the manager and waited 15 minutes and he/she never came . So needless to say I'll find this vehicle at another dealer and give them my business.

Came to get service on my car- nobody could acknowledge my presence. Took 15 minutes and I was only one in the line/cue only reason someone finally helped us is because I made an inquiry how to exit then all of a sudden they saw me even though people walked back and forth passing my car. So eventually they took my car for an oil change and it only took an hour. However in that hour while we were waiting we decided to walk around and look at cars to kill time and we were up approach surrounded swarmed on by the sales staff who all heard me when I said we're just bored waiting for our service vehicle we are not looking to buy anything and they persisted and persisted and we're kind of rude about the fact that we did not want to buy a car we decided to go back to the service waiting area. I doubt I will ever go back to Winter Park to Yoda it was not a good experience on a whole. My experience at South Bay Toyota is vastly superior and I will definitely be going back there in the future.

I went in to get a new car because i had to turn in my lease and the process was very easy. They did everything in their power to make the process easy and fast. William was definitely a great help!! He is someone that wants to see you drive away in the car of your dreams. I have always wanted a Scion Frs and that is exactly what i got. Great job William!

The appointment I made was for a regula car maintenance, the job was completed on time and the staff was polite and friendly

Claudia, my service advisor was extremely helpful and detailed with my service experience.

Very good service, went out of their way to make a purchase work for us. Salesman Oteill was great as was the manager Igor. Overall excellent job!

We recently purchased a Toyota Sienna at Buena Park AutoNation with the assistance of Jonah Phillips. We had a great experience and cannot recommend Jonah enough. He was very knowledgeable, patient, and entertaining. He went the extra distance in ensuring we were comfortable and happy with the sale. Thanks again Jonah.

busy, but I was greeted timely. Claudia wrote the order up and was very caring about the costs. She arranged for me to be taken home and picked up when the car was ready. The driver was outstanding, he helped me in and out of the car each time (I'm 75) I like that the cashier had been moved to the front and was quickly waited on and my car was brought to me. My car was washed. Everyone was outstanding professionals. thanks for the coffee and donuts

The Service Advisor was very helpful and they kept offering a shuttle service while you were waiting. The only problem I had was the Diagnostics charge of $140 when the problem turned out to be a mild adjustment to the windshield wiper that I could've done myself instead of getting charged $140. In the end, he took the Diagnostic charge down to $110; but I think that he should've taken it off completely. Other than that, everything else went smooth.

Wonderful staff so kind and knowledgeable and got me in and out quick. Honest in all dealings I will always bring and buy my cars at Buena Park Toyota autonation. I like how they provide shuttle van drop off and pick up very convenient.

Came in to the Buena Park location after bad experience at the Garden Grove location. I contact David and he was able to make it happen got my Toyota Highlander Le.

Air bag recall! They replaced it and it went fine. Also had a recall on window grease. Did not have the grease to fix it. Have to go back when they get the grease.

Got an oil change here today. I was told it was going to take 2 hrs, but only took one. � I'm � with that. Much thanks to the following staff who took their time to provide friendly and efficient service... Joey (the guy with the clipboard), Allison Enciso (Service Advisor), the nice cashier girl (im so sorry i did not catch your name), and Kuya Sonny (who got the car out to the front for me). And to everyone else who did what they do best from the time I left the keys in the van and sat down in the waiting room till I got the van back, just washed. ������Very friendly and and helpful people.

My wife and I had a very specific requirements for our new car, and only so much budget to work with. Aaron (our salesman) was absolutely INCREDIBLE! He was knowledgeable, helpful, kind, and very patient with us. He got us a fantastic deal on the exact car we wanted, and was persistent in his search for the exact car that we wanted (like I said, we were very specific). If you're even thinking about looking at getting a new car, talk with Aaron! He knew the ins and outs of every feature, and was very dedicated to informing us what was available and allowed us to make the decision from there.

I give 5 � to autonation toyota buena park because they are professional and they help me to get what i want thanks moses

Stay away from any autonation dealers, they're running a big SCAM

I really recommend coming to Auto Nation Toyota at Buena Park, CA because they treat you like family and they help will you with everything is in their hands to help!!! Specially Moises Granados, he was really helpfull when I got my first brand new car, he help me to get better qualified in order to get a really good interest rate!! And above all he explaines all the options there are available!!!!

I spoke with Jonah Phillips about the new Prius Prime and he was able to pull up info and pricing for me. I was told to come in whenever I was ready so we could crunch numbers. My family and I came in on 3/25/17 to check out the Prius Prime. There weren't any on the lot but we decided to talk numbers anyway. The manager and finance manager came out to discuss what we wanted and told us it would be $417 for a 36 month lease with $2,000 down. We agreed to those terms and amount so we signed paperwork to reserve the Prius and wrote our check. We asked many times if this locks in our deal since it was a 72 hour sale. I was assured that yes, everything is locked in and need not worry. I called Jonah on 4/7 and 4/8 to see what the status of the car was and if there was an expected arrival date so we can arrange to pick it up. Got a response on 4/9 saying it is being prepped for transit and as soon as its in transit we can finish the paperwork early. I set an appointment with him for 4/15 at 10:15 am. We arrive and Jonah was not there. Instead we were helped by another person, Michael Stafford. After filling in paperwork and submitting our info for credit approval, he comes back with new number. Not based off of our credit score (we have very good credit) but the residuals changed. Therefor our $417 payment is now a $467 payment, Same money down, same terms. This is exactly why we asked beforehand if anything could change with pricing, we wanted to make sure this payment was locked in and was told over and over that it was. There wasn't any talks on residuals or that it could change. It was also very unprofessional that the manager and finance manger saw us, past us, and never came over to apologize or try to make things right. We were there in total 2 hours just to be told theres nothing they can do. They ran our credit, we reserved the car, we showed up for our appointments, we did our part. They basically just told us tough luck. We ended up leaving, check voided and car no longer reserved. They handled everything so great in the beginning, but when it was time to finalize, they changed everything. We will never come back or recommend them to any of our friends or family. We are really disappointed in the way they handled everything. Complete waste of time.

I give this dealer a five star. We've been going to get our vans serviced here for close to ten years. We actually bought our second Sienna here. I can't forget to mention our favorite service man, "Pete", he's the reason we keep coming here. Pete is a man with integrity, he is very knowledgeable and always treats us with respect and is very professional. Pete lets us know exactly what he thinks is going on with our van and goes the extra mile to look into fixing any problems. I actually feel safe in my van every time I get it serviced here.

A big THANK YOU to Randy Ramirez who made my car buying experience a positive one. He was very helpful and went above and beyond my expectations to get the car that I really wanted. I felt no pressure from him or the staff and I drove away with exactly what I wanted and at a great price. Thanks again!

Peter Amazoela is the best at AutoNation , he helps me out every time when I visit there , he makes sure its all done on time .

I love how this dealership treated me. Specially a big thanks to Carlos Medellin that took his time and really help me out. Coming back soon to get my maintenance done. Again wonderful people and trustworthy.

Best dealership I been to. Been there twice already and still got the best service. Thanks to Evelyn who is very helpful and one of the best salesperson. Precious in the finance department are great and helpful. Thanks BP Toyota team.

Moises was great!

Otneil was great to work with! We brought in a trade in that wasn't worth much of anything and he got us a very good deal and we were thrilled to walk out with a 2017 Corolla! They all had great customer service and answered any and all questions we had!

very good

I have been with this dealer for many years for my vehicle maintenance. Each time, I had an excellent service and I am very appreciative. Firstly, appointment making is easy. It can be done by phone or online. Secondly, the advisors are courteous and professional. Thirdly, the estimated time to complete the service is basically accurate. I alway wait in the lounge enjoying the wifi and coffee. The thing that can be improve is the lounge room. It needs to expand and be more comfortable.

Easy to work with. A lot better than next door dealer: Buena Park Nissan. Buena Park Nissan asks for $3000 dealer markups upfront on a Nissan Sentra. It's even on the sticker. Don't get ripped off by Buena Park Nissan and buy from AutoNation Toyota Buena Park. At least there is no "Dealer Markups" on the sticker.

Shawn and Moses helped me with my purchase of a Rav4 Hybrid XLE today and I'm very happy that he was able to help me. My wife wanted a different color than the unit we negotiated for, but they only have a unit with that particular color with a slightly more expensive configuration. Shawn was able to give me the same price for the more expensive unit. Thanks!

It was to handle a service bulletin so not much to evaluate. Still, the experience was simple, easy in and out.

Claudia Rodriguez is very helpful, and contacts you immediately with updates and when your car is done. Thank you Claudia for getting our van serviced right away!

I had a wonderful experience with Shawn. He helped me from beginning to end. He wasn't pushy, which I appreciated. :)

Muy buen servicio y hasta raite te dan te llevan a domicilio Iban por ti cuando tu carro ya está

60,000 miles service and recall service completed and finished earlier than anticipated.

Go find Mike Aguilar, he is super easy to talk to, not a typical car guy. Super helpful!

If you need service done, go see Mike Aguilar! That guy is super helpful, thorough and honest.

Service here has been awesome!

Customer service exceptional, car maintenance & factory recall service done fast and efficient! Good job!!

KJ is Great sales person

Had a pleasant experience at this place! Everyone was welcoming. Jonah was really helpful and patient with all my queries. Purchased my first car here- 2005 Mazda 3. The entire process was smooth and hassle free. Would highly recommend this place to friends!

I made a 15k Service appointment on short notice (which was quickly accommodated) and waited for my Camry. The service was completed within 90 minutes and I was notified promptly. I am very satisfied that the work done was professional, efficient and completed shorter than the estimated time frame. I do recommend Toyota of Buena Park and will return for other car related services in the future. Many thanks to Mark Robinson & team.

My husband and I had a pleasant experience at AutoNation Toyota Buena Park. Jorge Valle answered our emails and questions we had before heading to the dealership promptly. He was very friendly, honest and straightforward, which made us feel comfortable throughout the process of buying a car. We got a great deal on our RAV4, too! Also, Precious from financing was very nice and informative. We went to several car dealerships before, and found this one to be the nicest one of all. If you are interested in buying a vehicle, go to this dealership and look for Jorge, he will help you.

Mr. Kim was great. He was courteous and reasonable with the dealing. We are very satisfied with our purchase.

4 stars ----- the highest rating I've given to BP Toyota. Today they were much better than usual. I had a 10:00 am appointment for the free one-year service on my Prius. I arrived at 9:50 am and was driving out at 11:15 am. That's really too long for what was done to the car, but, by far, my best service experience here. Service writer Eduardo asked me to give him a good rating.

Pete Amezola is the best Service Advisor! I've been taking my 4Runners (I've had 3) to Buena Park Toyota since 1996 so I've met many Service Advisors. Pete stands out because he treats customers as "family". He is respectful and honest; he does not recommend unnecessary services. I would recommend Toyota at Buena Park to all my friends.

Auto nation Toyota when a Park California very positive experience customer service was very professional and a special thank you for the wonderful assistance and professionalism from Marc he made sure that I was informed the progress my car excellent customer service thank you for everything

Marc the customer service rep was very helpful excellent professional service

Had to drop off my car for air bag recall and they found whole air bag unit was defeated, so By Law they did not give my car until it was replaced. I got my car back after 27 days which is fine,became parts issue. I got a rental car through power toyota of Buena Park from Hertzs rental car. Mark my service advisor helped me to get the car. Asked him so many times that would Toyota take care of this.....every time answer was Yes. After 5 months later got two letter from Hertzs rental car that Toyota did not pay $875 which they 100% responsible for, and if I don't pay within 10 days,it would be collection. Called Mark,Called service Manager....yet not satisfactory answer and they still haven't paid to Hertzs. I don't know wheather lack of communication or poor service........

I would recommend Otneil at this dealership, he did his well and was not a typical arrogant, misleading salesman.

Mike Aguilar is the best guy in service department. I Went here yesterday for my car maintenance and he told me that my car need some works. He help me with all the insurance works and everything went smoothly. I'm very impressed with the service and Mike, Bryan and all the stuff is here very friendly. TBP is the best place for Service and dealerships! 5 star for Mike Aguilar Service and 5 star for Bryan C. For Sales ���

It was great for the 2nd time

Thanks to Bryan C. and Kevin for helping us get 3 new cars from this dealership! Thank You!

I always come here to get my Prius serviced. People are very kind and friendly at this place. Especially, Mike was very helpful on my last few visits here.

Always have a good experience at Auto Nation Toyota Buena Park. Had an issue this last visit but Mike took care of it. Could have easily gone sideways literally but it's all good!

always great! never have any issues. service was wonderful and fast.

Thorough service from start to finish with all employees at this dealership. They were kind, knowledgeable and willing to go the extra mile for an extremely satisfying and efficient experience. I am very happy with the decision to purchase a vehicle from this dealership.

Two weeks after i took the car, i was trying to make right and the car hit a curb because i could not turn the steering and it almost locked. There was an error saying steering malfunction error showed on the dash. i towed the car to the dealership and the service manager told me we are going to check the problem and see what cause it. he did not send the car to be checked and he sent it to the AutoNation body shop(their body shop). they called me for the insurance and he was like i need the information for your insurance then after they fix the car we will check it, they never did and i ended up paying 13k for fixing it from my insurance after 3 weeks only from purchasing the car.. i have tried to contact all the positions at the dealership and they never ever solved anything i stopped to the dealer and talked to the service manager and he said since the car got fixed then it is safe to be driven now, but the thing is i ended up paying from the insurance and they did not inspect the car. i gave up and took the car after all that hassle, i filed a complaint to Mercedes Benz US they called me back and all they did is saying sorry for the bad experience that you have had. That is all!!! i gave up after trying to get hold of them and i have all the proofs and the dates and the emails. Later on the car started to give me problems, every time i drop it off to the dealer regarding a sound they said we inspected the car and nothing wrong. One time i decided not to take the car and i talked to one of the advisors. he said he made 3 tech. to drive the car and it is normal, he asked me to give him a good survey and change the tires because that is the problem. dropped the car 22k 136 and I picked it same exact millage and when I asked him how come three of your tech drove the car and the did not put one mile on it, he did not have answer. i did change the tires twice and every time i change them them get bad and they start to have like bubbles and they get non flat. i stopped by a certified mechanic shop to ask about these tires and the sound they said the chocks are not good, i went back to the dealer after keep losing money for changing these tires and they always like everything is good. i have all invoices and proofs that the car is not good and safe to be driven And they kept ignoring the problem. 7 days ago i dropped the car for the 40k miles service and i also mentioned the same problems that i always mention every 10k mile and they end up saying the car is good. They kept the car for 4 days and they called to say that the service is done but they need to work on the car, yesterday i stopped to get the car after they said it is ready. once i went out from the dealer i noticed the sound is still the and the car still goes to left very bad. I went back at the same time and the advisor drove the car and he said yes they have to work on it and keep it again. im really sick of this and sick of everything, i wouldn't have problems if i drive any other brand, this is Mercedes Benz , im paying almost $520 a month to be satisfied and happy and the reason i choose Mercedes is to be satisfied not frustrated . My patience has run out of this and am sending to let you know that if you guys really didnt take an action. im going to share and report all these info everywhere. it might be better for this to go viral all over the social media and im going to provide all the emails and dates and the whole story. i do not think Mercedes would like to take a risk and put me in a car that not even safe to be driven, i need a certified paper work says that the car is safe to be driven and has no problems. I also want add that the advisor called me again and he recommended that i need to change the whole set of tires that i already changes 3 weeks ago and i have all the invoices, i told him that im not going to do that. Because i already changed the tires twice and they keep getting bad because the problem u guys dont fix. He transferred me to the service manager and he was so rude, all he said is if you dont want to change the tires, then we're not going to do any work at the car, and bring the loaner car today!!!!! Seriously!! Is that how they deal with their customers, i told him that am not going to bring the car and am going to report that, he called back and he was like give me 30 minutes i will call you later, and they never called. The dealer need to understand that he put my life in a car is not safe to be driven and i have a proof from a certified shop saying that. On December 26 11 am i stopped by to talk to GM since he wasn't at the dealer ship on Saturday. i could not get hold of him and i have been told he is busy till tomorrow and can’t meet you according to the sales manager. i had chance to met with the sales manager to explain everything and as usual they did not help and blame all the problem on me for not changing the tires eventhough I have changed three times in less than 1 year and less than 40K miles.. i can’t believe that a dealership general manager can’t really meet their customers to handle a problem or even replay to 5 emails. after going thru the history of the car the service manager and they kept making up stories to convince me that the car is acting noisy and goes to the left very bad because of the tires. even-though i have all the documents that proofs that the tires has been changed 3 times in less than 3 years and 40k miles. they kept talking about the tires noises and they never mention the other noise that i sent the car for , for almost 4 times. THEY DOES NOT UNDERSTAND That the noise that i complain about is has nothing to do with the tires. it is something totally different and i keep talk about it and explain it and they have it documented that the sound comes from the left side and not from the tire it is not tire noise i have reported that noise to three of them. sales manager also stated that the front tires are needs to be changed and when i told him that i have already changed those few days ago but the guys here at the service rotated them, he said we do not rotate the tires for 250 , but they actually did twice to my car and it is documented too. After a long talk the sales manager he ended up telling me that they do not have anything to do for me, unless i pay for a replacement tires and they would pay the 50%. the sales manager kept trying to convince me that i was decline the alignment, even-though each service they mention that they did everything and the car is safe to be driven. i told him well, im going to send the headquarters and AutoNation at the Germany and i left the office, by the time i left his office i was shocked from what they did to me as a customer who should not be treated like that. i did found my car at the parking lot even the job was completed they decided just to give me the car. Plus they took the loaner car without even letting me know and they threw my stuff out of it and they forgot to transfer my parking permit and they still have it since they gave the car to someone else at my car using their alternative key. Seriously?? Is that the way they represent Mercedes? i asked the sales manager what did you guys do and he was like we do not mean anything but we parked your car at the customer lot since you are a customer, i told him and what do u guys mean by taking the loaner car and my stuff without letting me plus you guys still have the car bad and broke, know he didn’t has any answer. if that means anything, it means that they either does not trust me and they treated me like a thief or they do not care about the customers as long as they does not charge their dealer anything and I have been harassed i walked to the service manager to ask about the keys and he was so rude telling me go get your keys from outside. here. Imagine yourself stopping by to talk and report a problem and you treated like that? Imagine the whole day since it happened and i cant believe that am dealing with Mercedes Benz and autonation. i ended up having the car with worse condition, and not function well at all. this is not a first problem and bad experience happened at this location and im not the first one. Check their reviews and see what they have done to one of the customers. One of the sales men followed a customer and smashed her car at target parking lot because she did not get the deal thru him. and that was all over the news. i stopped by the dealer to handle that friendly and solve the problem, because all i need is to be using a car that can work perfectly since am paying for what i have. BUT AFTER THEY have done to me and taking the car that way, decided not to let it go. i left the dealer and the car is going left very very bad and not safe because basically they did not fix it. They also need to know that they might lose a lot of business if i filed a lemon law( at the usa) and the car is qualified for the lemon law since the problems been for more than 3 times and everything is documented, and that will look so bad to them if the dealer did not take care of the problem i will post this to the local newspapers so customers who can see the bad experience to be aware everyone else and get my right. Another update on December 28th, after I replaced all four new tires for third time in less than one year and 40k miles to do what they have been complaining about. I called a dealer to set up an appointment to take a look to the car, the advisor told me give him 10 min and he will call me back. He called me and he left a really bad voice mail saying that the service manager said that im no longer welcome at their dealership because the bad experience I had with then and I have to find another dealership!!!! I have the voicemail saved and proof what he told me. I have been trying to solve that and send to many people regarding the problems and im almost gave up from the way I have been treated and harassed.

The experience was pleasant. Eddie was friendly and provided me w all the info . He was attentive and genuinely wanted to help me.

the car runs smooth and tranquil, there are no problems.

Great car buying experience! I arrived at 7 pm and was out of there, keys for my brand new 2017 Toyota Camry and all in tote, by 9 pm. The team overall was great!

I had a very pleasant expierence.they were very professional and polite. The lounge was comfortable with very clean restrooms near by.

KJ, the managers, and the rest of the finance crew were great! They made my buying experience for a 2017 Camry a smooth one. I had previously visited two other Toyota dealers in the Long Beach area since they're closer to home, but didn't have a pleasant experience. I walked into Autonation Buena Park at 7 pm and was out of there car keys in tote before 9 pm. So amazing! I will definitely recommend this place to family and friends.

No problems at all. Unlike Miller Toyota who totally screwed up and tried to put the blame one me,(Miller Toyota disabled my antitheft and just tucked the wires behind the carpet and I had to take the car back to Longo where I purchased the car to fix it) Autonation Toyota was great and made things right. Gave me a few.calls to update me on the status of my car and was really to go in under 2 hours. Great service.

Be Careful. Shady Practice. Service department will try to convince you that you will need to spend unnecessary work on your Toyota car. I had spent over $280 of unnecessary work. Confirmed this with other Toyota dealerships.

Excellent

Bruce Lee is excellent a dealer. He is kindness and excellent so I bought the Highlander Limited last Saturday.

I had a dealer sales person with the most understanding to my needs

Peter Amazoela is an exceptional service coordinator. He always sims to please his clients and get them the best deals. He's been my service guy for 2 years! Alex is great too. He was the guy who helped get financing, my friend and I negotiated with him and he gave us the best deal on my used 2007 Toyota Camry. I highly recommend this Yoyota dealer. Never had a bad experience and I visit often because I drive for a living and took advantage of the extended warranty with maintenance plan.

great experience. friendly service. will come back again. will recommend to friends and family.

We bought a 2016 Highlander from Autonation Toyota Buena Park and we are very happy with how they treated us. We did a lot of shopping around and they treated us the best and gave us the best deal for the exact vehicle we wanted. Thank you Autonation Buena Park Toyota.

The guest service was great. Special thanks to Eduardo! He was very kind and helpful!! Over all, I perfectly satisfied with it!

Everyone at AutoNation, Toyota Buena Park were great. The best was my salesperson. Aaron Burris goes out of his way to help and to make sure you are happy. He isn't on butt following you around. He is there to help you pick out a car and answer questions. Please ask for him if you are interested in a Toyota. These is a Toyota dealership down the street from me. I drove to Buena Park just because of Aaron

I got a great deal on my 2016 Highlander (Platinum) Otniel & David made it all happen / Staff was awesome to work and they made us feel like family. The only issue we had was no spare key..? so I have to go back to the dealer and spend some time there so I can have a spare key re-done.

My car required a passenger airbag recall maintenance. The wait was shorter than anticipated and customer service was genuine.

Nik was great. I came in and got what I wanted. No regrets and very happy. I would suggest Nik as your salesman if you are getting a toyota.

Aaron helped me out with my experience at AutoNation and did a great job. He was super helpful and made the car buying experience very easy. I do love the car I bought but driving home I noticed a squeaky belt that I didn't hear when I was test driving the vehicle. Overall a very easy, comfortable experience.

Great place to buy a car. I personally had a great deal over the Thanksgiving deal!

I took my Toyota Sienna for service to Mr. Pete Amezola, he provided me with information regarding the problem that my vehicle was having. The driver's axle was cracked and needed to be replaced. Mr. Amezola, was very courteous and very knowledgeable. He explained the time it would take to fix my vehicle and the approximate cost. My vehicle was ready within the time frame quoted by Pete. I was very pleased with the work that was done by the Toyota-Scion service department.

There are many good peoples. And there are many good csrs and god price.

Loved this dealer! The staff was all super friendly and helpful and I was so happy to be able to make a decision without people hovering over me (unlike other dealerships I've been too) shout out to Jorge and billy, they both need raises both amazing and helpful with my purchase of my 2017 Camry ! Keep up the good work guys!!!!

The service department here is very shady. I would not recommend this place to no one.

I'm happy to have this opportunity to give a review for my recent service experience at Buena Park Toyota. I've been a customer at this dealership since I bought my Venza in 2011. Up until about 1 year ago, I've had good service experiences. Since then p, service has declined. This last visit the the worst yet. I will be changing dealerships for all my future service needs. First of all, the wait time to see someone is way too one. It took be 3 visits before I saw a service agent, the last time I made an on line appointment and was told it didn't even matter than I had made the appointment - my confirmation number wasn't even considered. The service agent was not helpful, didn't try to see if I could have gotten any discounts even after I asked( which I ended up getting 10%off but it wasn't because of him). Then I didn't see my car in the service bay so I went to ask and it had been completed and who knows how much longer I would have waited until he would have let me know? I was there over 1 hour for just an oil change. Then, I wasn't given a service suggestion sheet with the prices, I had to go back to ask for it, and he sent me to the clerk for it. That should have been up to him. While waiting for my vehicle, I wanted to look at RAV4s so I went outside. A "salesman" asked if I wanted help, I told him what I had questions about the RAV4, he answered bluntly probably thinking I wasn't buying and promptly dismissed me by saying " okay, thanks for coming" and turned and left. when I'm ready to buy, and it was very possible I would have if he hadn't been to rude and dismissive, I would never!! Buy from this dealership! What has happened to the BP dealerships service policy?? I was very surprised and disappointed. And now no car wash any longer?. Come on! I'm sure you use recycled water when washing vehicles! Small things make a difference, and this day, even small things ,Kat alone common courtesy was lacking.

Toyota of Orange were absolutely phenomenal. Went in got what I wanted no hassle or anything. Employees were so helpful with any little question I had. My scion xb has surpassed my expectations. I wouldn't live without my xb(Christine).

I have been taking my Toyotas here since 2012, I am very pleased with the service I receive.

I took my Rav4 in for a maintenance. When I got it back my front brakes were acting up intermittently. I took it back but they could not find anything wrong. Being a single senior woman I didn't know what to do. The car of course wouldn't make the noise whenever I would take it in. I was pretty upset. The customer service man who was assisting me was very patient, respectful and caring and went out of his way to help me. He called on the Senior mechanic and had him check it out and drive it through out the day. He also showed patience and respect. Lastly they serviced the rotors for free as a one time customer service kindness. Today the brakes are fine. I thank them so much for treating me with such concern. I want to especially thank Eduardo and Robert.

I am very pleased with the purchase of the car. Everyone was very polite.

Excellent customer service. Everyone is very helpful and attentive.

I arrived at 0730 a couple of Fridays ago for a 30k miles oil change and to report a problem with my transmission and battery for my 2014 Camry. I waited about an hour before my service rep told me that the car's problem might take some time to diagnose and the estimate wait time was about 5 hours. He offered to shuttle me home. About 4 hours later he shuttled be back to the dealer and said that it was going to take another day to diagnose, that the technicians were in contact with toyota and are waiting a reply back. He then shuttled me to Hertz car rental down the street to put me in a rental for the day. He called me up the next day telling me that my transmission was bad and that it was going to be replaced under warranty and that he had already called the rental car company to extend my rental for the weekend. On Monday I got a call that my car was done, but since I was on my way to work, he let me keep the rental for one more day. Tuesday morning he let me drop the rental car at the dealer, which was convenient since I didn't have to waste time going to the car rental company and wait for a shuttle back. They managed to replace my transmission and battery all under warrant, and even gave me a nice car wash. All in all it was a great experience. I hate spending my time waiting at the dealership and I felt like this service did a great job at minimizing my wait time.

Great service!

Very Good Thank You

I have experienced a very friendly and good service.

The Salesperson Nick and the Billy in Finance, really helped me out and get into the 4WD Tacoma I had my eyes on. Really appreciated their help.

I had an appointment but waited 1.5 hrs for tire rotation and basic check. I was told it would take 1 hr max. I probably waited an extra 30 minutes because my car was sitting there while no one came to let me know it was done. I had to go to the counter myself and ask. Waiting area is really small. Would rather drive further to a different Toyota dealer for all future services.

I came here on a Saturday in desperate need of reliable transportation before Monday. First off, Nick. I came in with a very specific set of criteria for a used car. After being unable to find a suitable vehicle on site, Nick didn't give up. He found a promising car at a storage lot and fetched it. From the minute I walked in to the minute I drove off the lot, he was friendly and helpful. And then there's Maribel. She went above and beyond to find me a better rate than I expected from a credit union that wasn't even open on account of it being a Saturday. She was thorough and friendly, and took the time to answer all of my questions. I would definitely recommend both of these people to anybody in the market for a car.

Very good

Awesome customer care. Very courteous salesman and sales staff. Pleasant experience

Michael was a great help in the parts and services

It was super expensive, and I don't believe that they listened to all my concerns...

Brian Lee and Frank gave my family great customer service. Definitely would recommend this place to others.

Claudia in Service is great!!, I enjoy seeing her when I go to the dealership, she always takes good care of me

Luxury level service at Toyota prices. Attentive, genuine service with a smile. Aaron could not have been more helpful or friendly. Lovely and easy car buying experience.

Julio and the rest of the Toyota team in Buena Park who helped us were great! They were very professional and gave the best deal possible. Thanks guys, for all your work.

Always happy with my service here. It's always completed in a timely manner. The have great customer service.

Good customer service.

The pricing here was great. They gave us a better deal than other Toyota places in Orange County, I know for a fact because I email most of them and they couldn’t match or give me a better price than AutoNation Toyota Buena Park. Moises G. was very help, he would check up on us while we waited for finance to finish up our paperwork.

I had a really good experience buying my used Yaris here. Everyone is very friendly and reasonable. I also go here to get regular oil changes and my service advisor Mike is great- he is very friendly and accommodating.

Mike was very professional. He approached me with a big smile at all times. No complains.

I didn't have an appointment, so I called and they were able to get my car in for service on a Saturday, Mike checked my car in. Mike called me with recommendations, that I was already aware of and I gave them the go ahead. They called me as soon as my car was done, they washed my car and was ready to go when I got there! I'll definitely go back.

Bought my first "Brand new" car from them back in 85 and havent done business with any other car dealership like them since. never a complaint and they always have gone above and beyond my expectations. They have my business and loyalty!

I recently took my Avalon car to change a part in my car and Pete Amezola was very helpful. He listened to my concerns and answered my questions. Also, he was able to order the part for my car since they didn't have it at that location. I always take my car their because they have good service.

Service staffs are friendly and nice but wern,t able to fix the problem

My experience, particularly with the Sales team was excellent. Randy did an outstanding job of making me feel comfortable. No hard sales. Gave me ample time to make an important buying decision and above all uncommon follow up and support practices.

I was a little reserved, and even changed my service advisor, due to a couple bad experiences with a couple service advisors. This time I was surprised. I was greeted immediately written and directed to my service advisor, Marc. He was extremely friendly, and helpful. Called to tell me some issues with my vehicle. I authorized them, and my car was finished in record time. They promptly picked me up and I was on my way. Great Job!

Awesome service. Staff was polite and quick to attend to my needs. Definitely recommend. A+

Very very good+ Thank you

Toyota buena park branch treated us very well. Complete facility and very nice accommodation. Randy our sales agent helped us get a very good deal and he was very nice as well. I highly recommend him and the buena park toyota branch. I for sure will comeback again. Very good experience with them. Excellent!

I don't always write reviews on website, but if you really want to buy a new car with a low price, this is one of the best spots. I recommend you guys pick Jonah Philip for your salesperson, he is a modest guy who will offer you a good price. I went to Miller Toyota, Toyota Place and Elmore Toyota. They wants to play tricks with you and mislead you to buy a new car on their site with like $5000+ more.

Excelent customer service and professional advices, I suggest to go to this place you won't be disappointment ,trust me

Very smooth process. Sales guy had excellent knowledge about the vehicle and found the one i am looking for .

Excellent Customer SErvice, sales guy was great. Very smooth process

I have been coming to Toyota Buena Park since 2004 with first Camry. Now that I have a second Camry I only entrust them. They are fast, reliable and honest.

Took my Toyota in for service,they had me in and out in a quick timely manner.Very satisfied.

After 5 messages left to try and get an appointment I called a manager. He was very nice and got me in at the time I needed. my appointment was at 7 I had get there at 615 and was still the 3rd car in line. Took an hour and 45 minutes and was told oil changes are every 10k miles not every 5k like I was told when I bought the car. Also was told my car was coming around from the wash that may be where it was parked but it was not washed so I had to spend another 30 minutes at home washing the car. So overall not a great experience.

I went there thinking it was going to be a long/hard/painful process. I was proved wrong. Precious, my Sales Rep was outstanding. Made the whole process a lot easier. She explained everything to me and helped me set up things within the new car! My finance guy Billy was also excellent. Would recommend to anyone!

This is the only place I'll have my vehicles serviced at. There staff is always friendly.

Friendly staff and our sales rep Bryan Castanares was very helpful during our car buying process.

The servicing of my vehicle was quick. :-)

Really good people, Really good service all around. so Happy !!!!!

The customer service of PRECIOUS RIVERA (sales) was great and made the buying process easy. Highly recommend this place.

great service and fast car was done before i even got to work thank you

fast, clean and courteous. thanks, michael aguila.

I recently purchased a prius at Automation Toyota Buena Park. The person who helped me pick out a good deal, Precious Rivera, was very pleasant and efficient. We compared our options and she quickly processed everything once I chose my best option. Overall, my experience was great.

Very happy with the deal they gave me on my Corolla LE 2016 . Sales man Jonah Phillips and his manager as well in accounting Billy , they were very nice with me and they explained step by step everything and finally I got the deal that I was looking for. Thank you Jonah , his manager ( I don't remember her name ) and Billy in accounting . I strongly recommend Auto Nation Toyota of Buena Park, California.

I was looking for a used car, but ended up with a new car instead. There wasn't much of a difference in the price of the used vs the new . No brainier

Went it to look at the 2017 camry SE. Looked around for a couple minutes and me and my girlfriend were wondering why no one had approached us. After about 25-30 minutes of looking around we decided to go look somewhere else. No one helped us out or even bother to ask us anything. Was disappointed since this is a dealer by my house. Had to go to Miller toyota in anaheim. No wonder my dad trusted Miller toyota in the past. Got to Miller toyota and was created immediately. Hey you guys lost a sale. Right now I'm driving in my brand new 2017 camry. Very unprofessional.

Great experience, I love my Highlander Platinum. The guys were great and very knowledgeable. No pressure sales like other dealers.Thanks Franklin, Freddie, Shaun and Alex.

I have been going to Buena Park Toyota for a long time. The reason I go there is because service is great. Pete is always very friendly and helpful. I have another Toyota dealer closer to me but I will continue to go to Buena Park Toyota.

Fast and easy,they really took care of me and happy with my buy !!

My Experience was very good! The Salesmen remember me the last time I was in his Store. The Car I purchased a Pre Owned Toyota Certified Prius is very nice. I am going through a little struggle at the Moment in learning how to use everything, but with a little patience I will achieve it.

Internet sales rep was fantastic, not pushy at all. Good follow up and competitive with pricing as to other dealer. At the end of the day this dealer won the bid! :-)

I love that I don't have to wait to get my car maintenance. Calling and scheduling is so easy and accommodating. They give you status as to when your car will be done and ask if need anything. Very friendly and professional staff.

Perfect service. Car looked shiny and smelled fresh.

Very satisfied with my experience. Aaron, the sales associate, was very accommodating in making sure to work within my budget and was very patient in answering all of my questions. Alex from the finance department was thorough and made available all of my options (financially). Would recommend and do business with AutoNation Toyota Buena Park again!

Great experience buying my new Toyota Camry! Everybody at the delearship was friendly and answered all my questions. Franklyn Rivas was extremely helpful showing me the car and all the features. Definitely will consider Toyota Buena Park for future purchases!

New Toyota Customer!! We came in to test drive a RAV4. Ended up leaving with a brand new one!! Bryan was the first one to helps us out, as well as Bruce(Youn) his manager, they were great! They made my experience easier, and answered ALL of my questions. Billy in finance was very nice and funny. I was able to trade in my vehicle with no problems. While we waited, the cashier was also very helpful to me when I had a question about purchasing cargo cover. I love the way it drives, it's very comfortable and roomy. It fits my style, since I already had a small SUV. Thank you all so much!! I hope to stay a satisfied customer for years to come!

Fantastic!

Good service and good people... Thank for your service... Have a good day..

Frank is a really good sales man always listen to what we wanted he wasnt rushing to close a sale.

Good service ....................................................

Michael Aguilar thank you for the outstanding customer service and the prompt service.

Eduardo was very helpful and thorough. His excellent customer service will bring me back to AutoNation Toyota Buena Park!

Shawn was great! I took my time looking for the best deal out there. I contacted all Toyota dealers in LA county, Kern county, Fresno looking for the best deal possible. Shawn at AutoNation Toyota Buena Park was able to give me the best price. He was very up front with all costs, he matched my best research and took the deal without hesitation. He put everything in writing and gave me exactly what we agreed on. I live in Bakersfield but I drove all the way out to Buena Park (2 hour drive) because both Toyota dealers in my home town could not match what he was willing to match. Shawn really took care of me and was looking for my best interest. He honestly wanted to earn my business and he did. He was very professional, personable, and had a great positive attitude the entire time. It was the best and most pleasant car buying experience I've ever had. I will send anyone who is looking for a car to Shawn.

I'm extremely happy with the service that was performed on my car. The staff was professional and the wait area was very clean. I actually enjoyed waiting for my car. The service was quick. I will definitely return.

We purchased our 2013 Prius from Buena Park Toyota on Sunday. We had an excellent experience. There are no high pressure sales tactics and everyone was professional & friendly. We visited a Toyota dealership in Cerritos and is just was not as organized and professional as the Buena Park store. Also, Buena Park had more of a selection. We were very happy with our experience. Last year we purchased a Prius from the Buena Park dealership. It says something when a customer returns!!!

I'm a sales guy, if I'm not on the road I'm not making money. I asked how long to complete the work. They said it would be an hour and a half is that okay? I said not really, but okay. They got the work done and I was back on the road in less than an hour. Thank you.

Pretty good dealership. The staff were friendly and attentive.

I had a very pleasant and smooth experience with the employees at Autonation Toyota. Aaron and the entire Toyota staff were extremely nice and helpful throughout the buying process. I was able to walk away very happy with my purchase!

It is a smooth experience. Got a great deal from Edmund listing. Showed up at the store, received the vehicle as described, completed the deal in an hour, had the car delivered to my house the next morning. Friendly and cooperating staff. Would highly recommend this dealer.

Eduardo was so professional, efficient, and customer oriented! My husband and I truly enjoyed doing business with him!!! We hope he will continue to be our service expert in all our future transactions. We feel he is an asset to Autonation.

We recently purchased a new Camry at AutoNation. Our salesman, Shawn, was excellent from first contact to delivery of the car. His willingness to share price and availability information via email and phone saved us time and gave us a good idea what to expect when we got to the dealership. During our time there he only showed us the models we wanted to see and did not try to hook us on extra features or packages we did not want. Shawn was very responsive to our emails and calls which also increased our comfort level. We would certainly go back to Shawn in the future.

Aaron was a great help in helping me find my car. He was there to answer any questions and concerns that I had. Definitely worth taking the drive to go there for my car.

Customer's service is great there and they keep you very informed on the status of your vehicle!

Went to get my rear sun screen fixed.. Quoted me $1,600.00. First time under warranty same problem in 2012. Back seat never put in correctly from last repair. They didn't blink an eye and quoted 1,600.00 for a plastic part, (gear). Manni was kind enough to offer to disconnect the horrible sound it makes when I put my car in reverse. He said at that point he would only charge me 200.00 to remove my back seat. He then said he would do this next time I brought my car in for an oil change. My car is a 2009 Avalon Limited with 52,000 miles on it. He said the warranty would be good for ONE YEAR!! So if it went out again it would cost me $1,600.00 AGAIN!! So I called my son and he took out the fuse that controlled the rear sun screen at NO COST!! Call Ronnie if you need need help.. Buena Park Toyota list my business in 2009 for trying to screw me with repair costs.. So I bought my car at Claremont Toyota. Very unhappy with their quote.

We purchased Prius last week. Car is excellent, Fleet manager (Mr. Youn Lee) is great! I would "definitely" recommend this dealer for my friends and family.

We purchased a new 2016 Toyota Corolla for my daughter. Our sales lady Precious Rivera was the best. Very friendly and very sincere. She have my daughter feel very comfortable. All around was a very easy and smooth transaction. The finance manager Alex Shin was very professional as well. We would definitely recommend this dealership to our friends and family. Shawn

My overall experience was awesome. Took little time for the full process. Except that everything went very well.

Was greeted on time at my appointment and quickly and efficiently processed with my paperwork. Waited in their customer waiting area - good comfortable seats, free coffee and donuts and available vending machines in the same area. TV also for casual viewing. Spent comfortable time in the area and was able to receive my car back within the projected time for the job. Paper check out and delivery of my vehicle was very prompt.

Good hassle free car buying experience. Negotiated the price through Internet in the morning. Went in the evening to pickup the vehicle. All the paper work was done in an hour and back on the road in no time. Less stressful and no pressure from the sales department. Definitely recommend this dealership

We purchased Prius 2016 last week. Fleet manager, Mr. Youn Lee helped us alot. He speaks Korean very well and he is very professional. The whole process was very efficient and very fast. I would "definitely" recommend this dealer and him for my friends and family.

I have a good experience for the service faster and professional the manager is very good and professional 👍

The service on my Toyota Camry was completed professionally and on time.

Excellent Customer Service. Never been to a dealership where they don't make you wait for atleast an hour when signing the deal.

Mike Aguilar was awesome. He was very polite and friendly. And the service was so quick. Thank you!

A certain advisor are very hospitable and friend, that's what I'm leaning on. But some are bias and and has a cold-eyed.

We were happy with the service although I was surprised they didn't do an oil change until 10K miles? They should have mentioned that to us before.

This Toyota Buena Park dealership have an excellent Customer Service guy. We were greatly satisfied with his assistance on all services we needed. I will highly recommend this dealership.

We walked in no pressure and drove out with what we came out with what we came fot

I received a referral from my bank USAA to purchase a new vehicle from Toyota Buena Park. I was contacted by Randy Ramirez from Toyota Buena Park. He called me after receiving the referral. He told me that he had the vehicle in stock that I was looking to purchase. I asked him about the accessories on the vehicle and the cost of a factory extended warranty from Toyota Motors 7 years and 100,000 miles. He gave me the information that I requested. It was about 8:15 PM when we decided to buy the vehicle. We agreed on the terms. We texted him a copy of the driver license and insurance ID. When we arrived he had all the paper work ready to complete the sale. All our requests with him over the phone were complied with. He did not try to up sell us or pressure us into buying options that we did not want. He treated us like we knew him for years.

I took my 2009 Toyota Highlander in for it's 5000 mile servicing and was confronted with a very courteous and helpful staff. I had an appointment and was greeted by a very friendly and courteous Michael Aguilar. He explained what my service would entail and was attentive to my concerns regarding additional required and recommended work needed for my car. I am someone who needs to ask a millions question and Michael never once made me feel like an annoyance or inept. Thank you Michael for your patience with me and all my endless questions! I also needed to order some parts and Anthony Gutierrez assisted me with my request. He assisted me in a very professional and friendly manner. I would definitely recommend Autonation Toyota Buena Park to others, that is why I keep coming back

I took my 2009 Toyota Highlander in for it's 5000 mile servicing and was confronted with a very courteous and helpful staff. I had an appointment and was greeted by a very friendly and courteous Michael Aguilar. He explained what my service would entail and was attentive to my concerns regarding additional required and recommended work needed for my car. I am someone who needs to ask a millions question and Michael never once made me feel like an annoyance or inept. Thank you Michael for your patience with me and all my endless questions! I would definitely recommend Autonation Toyota Buena Park to others, that is why I keep coming back

Mike is Great!

Franklyn Rivas at AutoNation Toyota Scion Buena Park did an excellent job selling us our new Tacoma. Both trade-in and purchase was seamless. If you are in the market to purchase a Toyota and don't want the "salesman" experience, go see Franklyn. He's professional, courteous, and Not pushy at all.

The service was excellent they were really helpful and answered every question I had they helped me and made the experience enjoyable.

I would highly recommend buying my car here. I am a first time buyer and had a tight budget. Overall, I had a very pleasant experience with this dealership. I came in on a holiday and they were all pretty receptive. I was in contact with Franklyn and Daisy for about two weeks. They never were too pushy or unreasonable. They respected my way of contact through email and never once bothered me through a phone call. I emailed and contacted many other dealerships so I know what it was like to be bombarded with hoards of voicemails and vague promises of satisfying my car preferences. Also they were very upfront about the cost and was willing to work with to get one of the cheapest quotes out there without all the additional addendum and fees. Then when I went in on a holiday, to get my car. They work hard and open till the customers are satisfied. I did not get to work with the sales agent I was in contact with but Aaron, another sales rep, was nice enough to help. I did have to wait a bit in-between transactions between the sales agent and manager, but it was not too unreasonable. They price was what I was quoted and they help me finance the car. I bought a new 2016 Prius two at a great price. The finance guy also was pleasure to work with. He works with you to get a great deal on the extended warranty so be nice to him. The car was exactly what I wanted with no gimmicks. I hope the service keeps up. The only complaint I would have is to have the office not look so closed off from the customers and have more things for the customers to do or eat while waiting. However, overall five stars for me.

Jihoon Song was very helpful and professional! He took care of the rental and communicated to me regularly.

Fast service and very friendly people.

No More car wash!!!! ;( new manager !!!!! I'm change location

Excellent customer service provided by Javier and Precious when I got my Tacoma, will recommend.

Great sales staff...

I bought Camry from Autonation Toyota Buena Park on 4th July. Franklyn Rivas facilitated the transaction. It was transparent and quick, bought the car within an hour. He was knowledgeable and provided good tips and assistance in choosing correct model for my needs. Appreciate the great work these guys are doing. Keep it up.

I bought Camry from Autonation Toyota Buena Park on 4th July. Franklyn Rivas facilitated the transaction. It was transparent and quick, bought the car within an hour. He was knowledgeable and provided good tips and assistance in choosing correct model for my needs. Appreciate the great work these guys are doing. Keep it up.

I bought Camry from Autonation Toyota Buena Park on 4th July. Franklyn Rivas facilitated the transaction. It was transparent and quick, bought the car within an hour. He was knowledgeable and provided good tips and assistance in choosing correct model for my needs. Appreciate the great work these guys are doing. Keep it up.

Great experience, I was at the Buena Park dealership twice, due a recall for my passenger side air bag and was treated very well. I got good service, was treated with respect, the repair took less time than I expected and the staff was very polite and helpfully.

We bought two Camry Hybrids about a month ago. Randy and Daisy treated us very well. They were very open and honest in dealing with us.

I'm very impressed with how Mike take care of his customer

Great, no games. Easy car buying experience. Would definitely purchase from this dealership again. Buena Park Toyota.

I had a very good experience at Auto nation Toyota. Franklyn Rives was very courteous and helped me to get exactly the car I wanted. He explained everything very thoroughly and when I left the dealership I felt that I had a good understanding of the functions of my new Prius. I love driving the Prius and feel confident that I can return or call with any questions. Yvonne Ahmid

The car was ready on time expected. The advisor was courteous and helpful.

Made a purchase of the Sienna through Bruce Lee. He was helpful and patient, and allowed me to obtain a convenient buying process from his fluency in Korean.

On June 26, 2016 Sunday, I was looking at new cars on line. I called Toyota of Buena Park. I spoke with a sales person, his name is Freddy, he was very professional. We looked at a Camry XSE, one look at this beautiful car and we knew it was the one. No pressure from anyone at the dealership. In less than two hours I drove off with my new Camry XSE. Thank You Toyota Buena Park. Thank You Freddy. Raul and Chris Whittier Ca.

Hands down- Best Service In Town. I won't go to any other dealership as long as Michael Aguilar is there to help. Always friendly and always so helpful. Thanks.

Fast, easy, everyone was helpful. Great new car at the end of this car buying experience thanks to our informative salesman Shawn and gentleman in finance Billy. Thanks to those to it couldn't have gone better!

Very good services and the staff very respectful I will go back for more work on my truck

My experience at this dealership was amazing, they were courteous and very nice. I took my car in for an air conditioning problem they told me what the cause was and took care of it in a timely fashion. The service advisor was very kind and sincere, I will definitely be bringing my car back.

The service representative helped to get my waiting time cut down. I was very pleased that she was so helpful.

Make sure that you talk to Pete! Not only is he great to work with but he was very informative about the process needed to get me back on the road. He answered all my questions and guided me. I don't normally endorse dealerships for auto work but I'll definitely be coming back to Autonation Buena Park... And there are a dozen other Toyota dealerships and auto repair places between us. Thanks Pete!

I really happy with the customer service, specially with the agent that helped me I believe his name was Michael, he was a nice guy and very helpful and very professional, he explained me what I need to do for my car service over the weekend and it didin't took too long to complete the service,over all I am happy with the service.

I just had my recent purchase to them they we're very helpful, gave me the car i needed with the price i can afford. Explained to me all the details & i was so happy with my experience with them. Frank Rivas helped me with everything i needed. He explains to me the details of the car, the transaction was very smooth i never felt any pressure it was like they treated us as their family. I will surely recommend them to my friends, family & co workers they are really good in handling their customers. I came there without any knowledge on how to purchase a car but they explained to me everything. Im so happy with the car i got it was my dream car thanks toyota buena park autonation for making it easy for me 😊 So for others who wants to purchase or look for their dream car just go visit their dealership you will go home with a smile on your face & contentment in your heart. Finance person Alex, truly helped me with the process too, i will surely come back to them & recommend them to everyone.

All the process was good , except the response on messages sent via email , the response before and after the transaction have been very slow .

Thank you so much for the excellent service and thank you to Freddy Moreno for finding me exactly what I wanted! Best sales person I have ever dealt with! I highly recommend Toyota of Buena Park as the place to get your next car :)

Recently went looking for a new Toyota. I looked at three other dealers, but received the best customer service from everyone at AutoNation Buena Park. Mostly dealt with their salesman, Franklin Rivas, who was simply WONDERFUL. He was very knowledgeable, patient, and, unlike most car salesmen, not at all pushy. Franklyn gives a whole new meaning to the word "customer service." Just ask for him when you arrive and he will happily take care of whatever you.

Once again, an appointment for service was not a real appointment. The 5,000 mile/5 month service was just to rotate the tires, check/top-off fluids. They used to have two lines into the service area, one of which was dedicated to people with appointments. Now there is just one line. Cars are taken by arrival time at the dealership, not by appointment time. It took over 90 minutes to do the simple, 10 minute job on my car. If I'd really had an appointment, it could not have possibly taken so long.

Awesome service privided by Mike and prompt service from the techs.

I am a long time Toyota owner. I was pleasantly surprised to fine quick service, a really good waiting room with WiFi available, excellent options for seating. Good job...

Toyota Auto Nation Buena Park is the only place I go to my service or anything I need done to my car with there speedy service and friendly staff.

Purchased a service product for my Camry and their service was excellent. I will comeback again for the next service. Thank you Marc Robinson for your help in explaining me about what was replaced and serviced. Nice people and nice place to go for car service.

The service advisor, Marc, was very courteous and professional in handling my car service. Thanks Marc.

recently took my 2012 Camry in for regular maintenance. As always, I'm very pleased with the service I get. Michael, the service advisor was very helpful and I have to admit he provided excellent customer service. I'll always rely on them to service my car. Much better than taking the car over to Cerritos and much more convenient. Five star service.

Regular 1 year maintenance on new car. I have been buying cars and service from this location for 5 years. It is always exceptional.

Mike has been a great service agent for Power Toyota. His advise on my cars needs have been a great help and support on my decisions. Thanks!!!

I purchased a 2016 RAV4. Was very satisfied with the sales people I worked with. They were very helpful explaining all the latest features included with the car. Would definitely recommend Frank or Freddie.

Great service provided by the people there. I bought my Toyota Corolla from there and i keep visiting them for oil change and service. last time i was there i was help by Michael Aguilar really nice guy he made the process very easy .

Great service, fresh pastries and coffee ? Claudia Rodriguez was very helpful. Appointment recommended.

Staff was helpful and quick. Made the experience pretty smooth. We love our new Toyota.

Great service, not pushy like other dealers Ive been to.

The best experience ever! The service department stands shoulders above any I have ever dealt with.

Thank you very much,for your good services,it was excellent !

Service time was as predicted, nice clean customer lounge.

Arrived and sales internet person I had spoken to was not there I was told. After a few minutes though he appeared. Not sure what that was all about. But from there on out it was a great experience. I was in and out in about two hours. Way to go. They even drove new car to my house and I took salesman back to dealer. Good customer service.

Our wait was not as long as expected even though we were offered a shuttle.Agreat experience overall.

I love the service here. I never leave disappointed and will always come back here.

This sales lady greeted us with a smile and helped us rhrough the whole process from choosing the right car to the financing options..

Great service and response from the advisers.

Sales team and the store it self was awesome!!! Especially our sales rep Precious ..... Good dealer experience

Sales people were great Very friendly and helpful. Worked with me to get all I needed

My service rep was very courteous, he apologized for a slight delay to check in the service bay, I am completely satisfied every time I have my vehicle serviced at Auto Nation, the entire staff was friendly and efficient as always! Thank you Auto Nation

Best dealership experience I've had far none, keep up the good work guys.....

Sales person was very knowledgeable about the 2016 Toyota avalon we purchsed. We were very pleased with the professional service we received.

Michael Aguilar was very professional and got my prius ready earlier than expected. Would highly recommend to others

Frank Rivas at the Buena Park location was very attentive to my needs and what I was looking for in a used vehicle. At first I was offered very little for my older trade in vehicle. When it became known that I was unhappy and had given up on hoping to make a purchase, Frank spent time talking with the management and was able about a week later to call me and get me the trade in dollar amount I was at least hoping for. Because of his effort, I was able to make a purchase.

The quality of this dealership's service dept has gone downhill. I specifically asked on two occasions if they could be kind enough to charge my EV RAV after servicing. They assured me it would get done but it did not. At pickup I was left with minimal mileage range. Also, they said they would wash the vehicle after servicing. This also did not get done.

Super friendly staff and easy to work with. They agreed to the price I wanted to pay when every other dealer wouldn't. There follow up customer service is fantastic! Every question i had about my new truck was answered even after I signed the contact. I would definitely recommend AutoNation Toyota Buena Park to anyone.

Super! Be sure to ask for Jihoon Song.

Just completed a auto service at AutoNation Toyota Buena Park, The service team was great, customer service excellent.

Wouldn't let me charge a Toyota RAV4 EV even when it was sitting there unused. Many other Toyota dealerships are much more accomodating.

Pete Amezola and the team always make it super easy to bring my vehicle in for service. From the time I call in for an appointment to the time the keys are handed back to me after service. the whole experience is curated with ease.

Jiboon song and tram are the best and helped me not miss my daughter's graduation. They rock!!!

Big lot and friendly people!!

We were very impressed with the service we received when we purchased our RAV4! The time spent there with Aaron, David, & Alex was not only exceptional but very informational, friendly, non-stressful and quite pleasant!! Aaron was extremely helpful with teaching us the different functions of our new SUV! We only planned to shop around and get information about the RAV4 but the way we were treated and how they worked with us and our needs totally won us over and we left feeling confident & extremely happy driving out of there in our new RAV4! We will definitey recommend their services to our family, friends, and clients! Thank you again Aaron, David, & Alex for your great customer service and making us feel like family! Sincerely - Teresa & Sonya Ordonio-Valero

exceeds expectations. happy with the service provided

The experience was really excellent. The process did not take long. Precious was very helpful and knowledgeable. We were able to lease the car that we like and within our budget. Excellent customer service.

Thank you so much Daisy and Shawn to provide me an excellent and incredible services for buying new Toyota Corolla 2016 last Monday. I'm very appreciate your professional time. This save my time and yours to deal to another customer. I also thank finance manager to give me quick service that I cannot believe it. This is the first time I have this in dealer car buying. I will recommend my friends, and my relatives to go to this place when we need it in the near future. I think I should come back for auto service and prepare to buy a new mini van that we are interested. Again, thank you Daisy and Shawn for your exceptional service and I can grade you guys 10. Thanks, Simon

I just got a Camry from this dealership. This my 3rd lease. The salesperson Blerim was very helpful. He is a wonderful young man.

Blerim, George and Daisy offered outstanding customer service. The whole experience was efficient and professional and little time was wasted in getting me through the car buying process. I was impressed with their attention to detail but mostly appreciated their respect for my time. I would not hesitate to recommend this team to my friends and family and look forward to dealing with them again in the future. Thanks for a great experience and a beautiful car!!

Randy Ramirez was extremely helpful. They didnt have the color Highlander Limited I wanted in stock, but he found it for us, and also made us the best deal. I shopped all dealers within a 50 mile radius, and I was so glad that someone with such great customer service also had the best price. Thanks Randy!

Precious made leasing a car a quick and easy process! The AutoNation team were incredibly patient and willing to work with me on different pricing options. Highly recommend coming here to lease.

Nice and professional staff and fast service. Thank you!

I always have my Toyota Sienna serviced at Autonation Toyota Burna Park because of the really professional and friendly service. Yesterday in particular was exceptional. I had all the fluids and belts replaced for the scheduled service. The service rep Jihoon Song was the best one I have ever met. He was attentive, thorough and very nice to talk to. Unlike other repair shops that try to upsell you or have you pay for unnecessary work, he explained to me that my car was in great shape and nothing but scheduled work had to be done. I will always bring my car to them.

It's a great experience at AutoNation for service, quick, honest and accurate.

everyone was super friendly and patient with my concerns and questions. George Nunez did an exceptional job, I never had such a great experience and this is my 4th purchase on a vehicle. I am a happy camper with my car. super excited to have a Toyota and be part of the Toyota family.

I recently bought two Prius cars with AutoNation Toyota of Buena Park. The sales persons were very helpful and very nice, did everything they could to please me. The Assistant Manger, I think that was his title, worked with my contract and was nice when I bought the first car, when I bought the second one he was very cold and I could tell he was not happy to see me comeback to buy another car with them for some reason. I believe is because when I bought the first car I declined anything else he was trying to sell to me like service warranty and other things. Over all the sales department was very good but I did not give The Dealer an excellent review because of the Service Department, they are horrible and I will never take any of my cars to them to be serviced. I had to take my new car back for a LoJack installation. I had the appointment at 10:00 a.m. and I left the place at 6:00 p.m. The girl working the Service Dept. front desk did not take my service form to the technician until 6 hours later. After checking with her every two hours and not until I asked to talk to the Manager, she took my form to the back but was very upset with me for complaining. The Service Department need to make changes beginning with the clerks working the front desk, they need to have a customer service training.

Pete Amezola - Service Advisor Always does a consistently excellent job for my wife and me. We'd say he's the #1 reason we returned for another new car.

It was awesome experience buying a new car over here. I could make a final decision on the spot by a clear explanation and a test drive. Thanks Youn lee for your kindness.

I have purchased several cars in the past five years and no dealership compares to AutoNation Toyota Buena Park, the service was great and the overall process was straight forward enjoyable. George Nunez my salesperson was very knowledgeable and eager to answer any questions I had and I will definitely go to him again in the future. I would highly recommend visiting AutoNation Buena Park to anyone and ask for George!

I bought a used 2015 Toyota RAV4 XLE at AutoNation Toyota Buena Park. I had to buy a couple of MaxiView blind spot mirrors to help me minimize blind spots. I am still learning how to use them. You cannot drive an SUV without them its dangerous. It takes a while to adjust to an SUV after driving a sedan all my life. Nice car. Everything works. Use the sun roof to remove the afternoon heat in the cabin. I'm beginning to enjoy it. There was no pressure from the finance guys. They tried to sell me a warranty; I declined. The sales people were nice and made me feel comfortable. I came back to the service department for them to explain a couple of car functions and they did; were prompt and courteous.

I was treated respectfully and like I was valued. I had been shopping around for almost a year the places I went to treated me as if they were doing me a favor speaking to me. This was the first place that didn't. My salesman Shawn and finance man Billy made the purchase easy and pleasant . I highly recommend this place

From previous experience with this dealership l knew this was the place to purchase my new car. I have to say my sales representative was very impressive. Very friendly. They had everything l was looking for. When we got there everyone was busy, but l know why. Bottom line this place l highly recommend.

Just bought a new 2016 Sienna from Auto Nation Buena Park Toyota for my wife. Wow what a great deal we got from them and the salesperson, Shawn Ullah, was the best. He made our purchase easy and fast (we were in and out in less than an hour and a half). He had the car washed and filled with gas as we were signing the documents and he answered all of our questions with outstanding knowledge of the vehicle.Thanks Shawn and we will be back for our next car.

George Nunez was an excellent sales person to deal with. He is so personable and helpful and I highly recommend you ask for him. Overall the dealership made buying my 2016 Highlander as easy as possible. I will be back when I need my next car.

Great dealership. Great service provided each and every time I had the need to have my car (cars) taken care of...

The service writer who helped me was very helpful and made sure that I knew what types of service needed to be completed. I have never had a good experience dealing with service writers until now. Jihoon (Ray) Song went the extra mile to make sure that everything was quick and thorough. I will definitely be returning to the Jihoon for my next service.

Everything was as we expected. Facility was clean I got the car was looking for.

I came in for an oil change and because my cars are all Toyota's and I love them , I purchased a brand new fully loaded 2016 Camry!! They went above and beyond to help me get this car home!!! The managers were also involved abd hugged me at the end of the transaction :) They really treat you like family. That's the honest truth. I wouldn't think about going anywhere else.

Honestly this was the best experience buying a car. This is my second car buying from a dealership and they will make sure you get the best deal around. Freddy my salesman help me get into the car I wanted and he also made sure I got the best low rate monthly payment. If you are looking for a great deal and also great quality of car this is the place to go to. My Jeep 2015 Compass was practically new and I got it for an amazing price. Would recommend them to friend and family.

Shawn was professional and seem to know the process. He was very helpful and ANBP had exactly what I was looking for.

My salesperson precious made this a wonderful experience.

Quick service and courteous staff

RECENTLY PURCHASED MY 2016 HIGHLANDER XLE. I've always wanted to drive a HIGHLANDER and now I finally owned one and it's more then I've expected. We've always gone to our sale rep, YOUN LEE. He's our go to guy for all of our cars. He's AWESOME !!! For your next car buying experience GO SE YOUN LEE. HE IS YOUR GO TO GUY for the best car ever. WE LOVE YOU YOUN LEE.

Great service and enjoyed the experience working with Blair and the Toyota team. Very responsive to request for information made it easy to lease another Toyota.

Coming one time you'll understand why i give only 1 star.

Recently moved to California from Connecticut, contacted two other dealerships and they were not willing to work with me from out of state. I contacted Autonation and they did not hesitate to work with me to lease my car. Franklyn was a great salesman and answered all of my questions, I liked being able to text instead of having to make phone calls whenever I needed an answer. Great service and great people willing to help!

Freddy new salesman .Real good guy . But as always when your buying a car buyers beware .. I should have gone to a bigger dealership .my mistake ..

Very attentive service advisors and staff

I had an appointment today at 7:30 am. I dropped my car off last night and put the key in the drop box (where the sales rep said to put it). I called Toyota at 8:00 this morning and spoke to Rosa about my 7:30 appointment and I explained the work that was needed and where I left the car and where I left the keys. She said she would get one of the advisers to get it started. I just called back today at 11:30 to get a status report and Rosa puts me on hold and then comes back and tells me I put the key in the wrong area so they never saw it and they never started any work. Oh my goodness!!!! My 8:00 AM call was to explain everything about my car. I think Rosa just forgot and now is blaming me for putting the key in the wrong area. So my 7:30 am appointment just turned into an 11:45 appointment. So frustrating!!!!

This is my second time getting the service at Buena Park Autonation, as the first just okay. I had always since been going to Irvine for my services as they were superb, but one day I had taken a chance and dropped by here at Buena Park Autonation and there behold one of the service reps had mentioned he'll be right with me. After then on this rep was friendly, smiling, accommodating with all the things I need for my Corolla including new tires on the next visit, what they'll do to my car, and how much longer my warranty for the service was. He told me about the wait, I didn't mind as I was just wondering around the dealership. Then after it was done we chatted some more about Toyota cars and Scions in general. I was satisfied overall, because it was not long, the staff in particular this service rep was friendly, and I will definitely try again coming back Thank you, Jihoon Song!

This is my second time getting the service at Buena Park Autonation, as the first wasn't too friendly. I had always since been going to Irvine for my services as they were superb, but one day I had taken a chance and dropped by here at Buena Park Autonation and there behold one of the service reps had mentioned he'll be right with me. After then on this rep was friendly, smiling, accommodating with all the things I need for my Corolla including new tires on the next visit, what they'll do to my car, and how much longer my warranty for the service was. He told me about the wait, I didn't mind as I was just wondering around the dealership. Then after it was done we chatted some more about general advice on my Toyota on how to get better experience using it. I was satisfied overall, because it was not long, staff in particular this service rep was friendly, and I will definitely try again coming back Thank you. JS!

Awesome staff....great deals!! Will come back again!!!

Bruce Lee was an amazing salesman who assisted me with my Prius purchase! He made sure that my experience at Autonation was smooth from the beginning to the end, and even assisted me with setting up my Bluetooth. He was very kind and helpful and had a lot of knowledge about the whole process. I'll definitely ask him for assistance in the future when purchasing a car.

George was very helpful and helped us with the information we needed for me to purchase my 2015 pruis c two. I love this little car and I am very happy to have purchased it. Thank you George for all your help!

Good deal, saleman is full of experience and nice, I am very satisfy with this dealer ship

Purchased a new 2015 Prius. Franklyn Rivas helped us out and was fantastic.

it was late night and i rec'd a really great service.

I was greeted with smiles and taken care of. I was given the most competitive price for the 2016 corolla from this dealer. He was helpful and informative.

PETE AMAZOLA IS THE BEST SERVICE MANAGER WE EVER WORKED WITH. THE CAR WAS DONE ON TIME AND HE ALWAYS MAKE US FEEL WELCOME.

I would like to thank Claudia Rodriguez and all of the staff at AutoNation Toyota Buena Park. For all of the fantastic but patient service they provided me. I would like to see some additional specials offered at this location so I could take advantage of this Great! service again in the near future. Thanks again.....Claudia!!!

We were pleasantly surprised that our experience at Autonation Toyota of Buena Park was exceptional!! Buying a new car is our least favorite thing to do because of the typical new car purchase process. After going to 4 other Toyota dealers (as well as dealerships of other brands) we ended up at Autonation Toyota of Buena Park. George, our salesperson, met all of our expectations as far as integrity, pricing, and customer service. George went above and beyond to locate the Rav4 we were looking for as well as assist us in learning about the technology that came in our new car. Pricing beat that of other Toyota dealers including the Costco program. Thank you George for a job well done!!

Request for a quote on line and they called us immediately, buying process was fast

Everyone at facility was very nice and helpful. They took the time to go over all the details, and were very attentive to my kids.

From the time we walked in Bryan took charge of our shopping needs in the most efficient manner, assisted us in making our choice of vehicle and made our shopping experience the most pleasant one. We later talked with Billy at the finance department who was knowledgeable, friendly and helpful all the way. we most definitely recommend these people to all our friends and relatives. Thanks guys. We later returned to the dealership to have Lojack installed and have the car therma guarded and was quite as impressed as we were when we bought the car. Thank you once again.

I'd like to thank Bruce Lee (Fleet Manager) there for helping me and my family out with my 2014 Toyota Forerunner. He spoke Korean very well which helped very much. We also purchased a 2016 Toyota Corolla from him recently and are very happy with both cars. Currently the Corolla is being leased to my grandson but at the rate we are going we are planning to buy it at the end of the contract. With our Toyota care as well we will keep coming back with complementary checkups and oil changes. Thank you AutoNation Toyota Buena Park!

They do a great job and their customer service is truly exceptional.

I have been taking my Rav4 to Toyota of Buena Park for the past 3 years. They have provided nothing but exceptional customer service and professionalism. I would definitely recommend to a friend.

Hello I bought my vehicle at buena Park AutoNation Toyota store my sales person was Michael Aguilar he was extremely helpful made the process very smooth and was extremely knowledgeable about my car i'm very happy with my purchase and would recommend anyone who will buy a vehicle from Toyota that they work with Michael Aguilar :)

I've been coming to Toyota of Buena Park since 2007 for services done to my car. Last Saturday I decided to trade my car in for a new one. I made an appointment with Dietrich since he was highly recommended by my service guy Mo. Upon arriving at the dealership, Dietrich listened to what I was looking for in a car. I test drove a 2016 Rav4 SE and a 2015 Rav4 XLE. Since they didn't have the color of the Rav4 I wanted, Dietrich helped in acquiring the one I want. He went above and beyond in getting the car I wanted. I love my Rav4. I will continue going to this Toyota for all my car needs. If you want a patient salesperson who listens, Dietrich is the guy to go to.

I've been coming to Toyota of Buena Park since 2007 for services done to my car. Last Saturday I decided to trade my car in for a new one. I made an appointment with Dietrich since he was highly recommended by my service guy Mo. Upon arriving at the dealership, Dietrich listened to what I was looking for in a car. I test drove a 2016 Rav4 SE and a 2015 Rav4 XLE. Since they didn't have the color of the Rav4 I wanted, Dietrich helped in acquiring the one I want. He went above and beyond in getting the car I wanted. I love my Rav4. I will continue going to this Toyota for all my car needs. If you want a patient salesperson who listens, Dietrich is the guy to go to.

Pleasant experience... sales staff courteous, helpful and knowledgeable.

My service advisor was helpful, friendly and informative. He kept me updated on my vehicle and the work was completed in less time then promised.

I made contact with Shawn at around 4pm on a Sunday to confirm on the price and availability of the car. I then made the trip to the dealership within the next hour for the test drive and basically walked out with keys to the vehicle by 7pm. A job well done Shawn! I would definitely recommend you and Buena Park Toyota to others shopping for a Toyota :)

Bought from Mr. Youn Lee (Bruce). Presents everything you need to know clearly and is trustworthy.

Bought my car there and since then always good service so far.

Blerim Ibrahimi was a great guy to deal with and I feel I got a very fair deal.

I was searching for a Camry hybrid and had gone to several other Toyota dealers however I was not finding the car I wanted and the right price. I came to this dealer and was able to find exactly what I wanted at the price I wanted.

Our experience here was great. Alfredo Moreno was awesome. One of the best car buying experience I've had.

Toyota service department has great communication with their customers. I hardly had any questions because they explained the process and what tho expect. Everyone was helpful, informative, and pleasant.

We just purchased a new Rav4 from AutoNation and couldn't be happier with the service received. Everyone was so helpful and were willing to work with us. Randy can't be topped. He was so patient with us asking how to use everything over and over again. He worked so hard to make our visit a pleasant one, and it worked.

Always get great customer service and i recommend talking to Pete Amezola he'll take care of you with whatever you need

Trading in my old car was a piece of cake. Couldnt have done it with out having three exceptional ethuastic helpers. Honesty is hard to come by these days, however it goes a long way in my book. No secrect charges, fees, or gimics. The real deal at Autonation Toyota Scion of Buena Park. Thank you Mike Aguilar and David in sales, Billy the finance presentation was straight forward and simple. Top notch Customer Service. You guys truly made my day.

Went to Elmore, Garden Grove, Tustin, Orange and Buena Park Toyota dealers and Buena Park Autonation gave me the price that I've been hunting without a hassle. Every other dealer I had to nickle and dime my way down for a better price that was still higher than Buena Park AutoNation.

Very nice staff esp Freddy Moreno. We found our car right away and test-drove it. Great car. I would recommend the car and Freddy to my friends and the dealership. But the processing of paperworks took so long.. We had to leave so we could have our dinner. We didn't expect to be there until dinner time. Processing was real quick after that.

Purchased a 2016 RAV4 a couple of weeks ago. Our salesman Alfredo was outstanding. He made the purchasing process enjoyable.

We have bought several cars in the past but our experience this time was the best and fastest ever. Very happy with our purchase, new Toyota 2015 XLE.

Everybody Fernandez our sales professional provided no pressure outstanding service when I purchased my new 2015 Prius. She was able to answer all my questions and even kept a smile as she closed the sale at approx 11 p.m. she had been working all day and still kept a pleasant and positive attitute. This was my first car purchase and with her professional servise, I had no worries

I had a good experience buying a Sienna at Autonatiin, salesman and everyone else helped me to my expectation. I'm very satisfied with my purchase.

Very good experience. Facility was clean and people friendly. Work performed on time and correct.

Well, once you enter the service entrance you are right away greeted by an Advisor. Mr. Pete Amezola always on hand to greet me "How is my friend"? He will do my papers and will tell me you can have coffee in the waiting room while waiting for your car. He then will come to me once it's done and will advice me to see the cashier. Every time I have my service, he was always on hand, as a matter of fact he will not allow others to help me, only when he is off, which normally is on Mondays.

Excellent service. Learned more than enough of the information regarding the car itself and how cars are traded.

We purchased the Toyota Sienna XLE with Navigation 2015. Michael Aguilar is our salesperson. Not only did he find a great deal for us, but he was also very professional and friendly. He prepared all the paperwork as fast as he could, and my family enjoyed our waiting inside the showroom. We already talked about Michael to our relatives over the Thanksgiving holiday. Everyone was in awe of a great deal that we got. I am going back there in the near future to get my next car.

I works with frank personally and he was great, from helping us find the right car all the way to closing the deal, highly recommend him! Very nice and genuine!

My service advisor was so kind and great service I had. I recommend this place to friend who wants to buy Toyota.

I made an appointment online. Service Representative came to my car at the appointment time...nice. I was done in 90 minutes. The Service Representative told me to be aware of the the need for rear brakes attention and price estimate on next visit.

Franklin was very accommodating and pleasant to work with. He is a great salesman and I would recommend anyone that would like to have a great experience to seek him out.

Very satisfied with the salesperson's attitude and professionalism.

Service was great. I was a walk-in customer and came early. One of the sales ladies took us in and helped us from A-Z, in spite of her busy schedule.

Franklyn Rivas is a friendly welcoming individual. He was well prepared and very helpful in helping my father and I chose the car best suited for our family. He was well-organized in describing the qualities of the car and informing us of the safety of the vehicle. Throughout the process he was willing to ask us questions and get to know us in a personal level other than just sticking to business, which my father and I really appreciated. His efforts proved to show that he is a good-hearted person. It made our experience fun and easy, before we knew it time flew by. We appreciate Franklyn's effort to really make our experience a great one and we will definitely ask for Franklyn when we decide to purchase another car. Overall amazing service!

Had to have my dashboard replaced, There was a misunderstanding when I was supposed to bring my car in for the first time (they didn't have my dashboard ready and had scheduled me) but they made up for it :) Toyota dealership in Buena Park set me up with a rental car for a day so I could leave my car during the week. They gave me a complimentary oil change (because they had to reschedule me a second time) and they washed my car :) My car was ready in one day!

As we walked into Toyota, Alfredo Moreno came up to us and asked us if we needed assistance. He was very helpful in showing us the cars we had in mind, showing us the inside of the Rav4, going through the buying process well. My parents and I were very grateful in the service that he gave us. We are very pleased with the car that we purchased. We will definitely going back in the future for any car purchases.

I found this car dealer online. I filed out some applications and their seller person, George, called me right away. He was very nice, but he had to call me several times to make sure he negotiated a good price with their old car dealer. They gave me an excellent price for my old car, and good price for a new car. Also, I got 0% Apr.

I found this car dealer online. I filed out some applications and their seller person, George, called me right away. He was very nice, but he had to call me several times to make sure he negotiated a good price with their old car dealer. They gave me an excellent price for my old car, and good price for a new car. Also, I got 0% Apr.

Pete Amezola had been my service advisor for my Tundra in fifteen years. He has rendered me excellent service and he is very trustworthy.

I visited this dealership first time. the staff memeber who was serving us was philipino but when she heard me and my brothers talking she guessed and asked one of the Pakistani staff memeber Mr Asif to us. He is a very proffessional ,respectful knowlegable person. he guided us in our native language and helped us greatly in making the selecetion.i appreciate him greatly.The best thing about this deqlership whihc impressed me greatly that the whole staff worked as a team for the service of their customer.I appreciate them all.

Communicated with George from internet sales after checking prices from other websites. Once price was agreed upon, went to see the car and closed the deal in one quick visit. No pressure sales from George or finance guy

great experience, very helpful, not pushy at all. Would recommend to friends and family. Was very nice taught me about navigation system. would go back to this dealership, Husband will be getting a new toyota in the future , will go back to this dealership!!!!!!

I was glad about the service and courtesy of the employees. The transaccion was quick and I was satisfied with the car I got

I have a wonderful quick trip for car oil change. And the a careful car check up and with proper service recommendation.

Nice experience, good Custer re service, reasonable price.

They ruined my credit score because lacking process to lease return. This is the first time the worst service I have ever been. They keep passing their mistake to others. So, Be aware George Nunez and Igor Pesin who in charge to process lease return as Pre-owned Sales Manager.

Satisfied with the service provided. All my questions were answered and I feel like I got the best offer.

Great customer service, very professional sales person.

We just purchased a 2015 Camry from the AutoNation Toyota Scion Buena Park. The buying process is very smooth. We got what we wanted - color and configuration. The staffs are friendly and professional. Specially I like to thank George Nunez, Ernie Farias, and also Franklyn Rivas. While I didn't have chance to meet Franklyn Rivas, he was the first person replied my email and offered me a price that I think it's fair, so I decided to start with this dealership.

I take my car there because I get good service and they seem to really care. I will continue taking my car there and when it's time to buy another I will get it there.

I purchased the Toyota Tacoma double cab from their tents sale in may 2015 and luv it!

As soon as we arrived at the Autonation Toyota in Buena Park, we were greeted by Nick Sllamniku, one of their Sales Rep. He was very nice and very accommodating . It was my son who was planning of buying a new truck but we ended up buying a new car instead of him, Nick was very helpful, showed us around and when we found the car that we like he gave us a good deal and tried to meet every demand we asked. He was a funny guy and we enjoyed very much having him as our Sales Rep. We would highly recommend him and AutoNation Toyota to all our friends and relatives.

I felt great about the dealer. The sale staff was cheerful and quickly help us as soon as we walked into the dealer. Evelyn Fernandez was my saleswoman and she treated us very kind and helped us answered all our concern questions. I would recommend Evelyn to my families and friends when they need to buy a new car.

George Nunez is an excellent sales man. he made the whole car buying process fun. It was sad to trade in my old 2012 ford focus SEL with all the premium stuff in it, but overall it was a refreshing new upgrade for me and my family. This toyota Rav 4 is awesome and very roomy and reliable im very happy with the purchase and i will go back to toyota nation buena park and george in the future to buy another car down the line.

Youn Lee was friendly and an informative sales person. I would recommend him to friends and family.

Bought a new 2015 highlander yesterday. My sales Michael A. Had been exceptionally helpful and courteous thru out the process. Manager Daisy L. was able to help me close the deal over the phone and email. Great buying experience here as its a lot better than other Toyota dealers I had visited.

I called that morning to see if they could fit me in and was told to come on down, which I did. The service was fast and efficient and I was able to get on with my day. The service rep was friendly and helpful

excellent service.. George Nunez help us in everything we need to get to purchase my Toyota Camry.. good job George.. you're very patient..

.....................Great prices and good customer service.........................

Major repair service, not happy about a part failure but the service team got it up and going to include a rental car. Wouldn't take our Toyotas anywhere else.

I went here to buy my first car. It was an awesome experience. I didn't feel pressured and had all my questions answered. Any concerns I had were addressed and I felt respected.

Generally, everything is good. The salesman spent considerable time to get the pickup that I like even that is not my first choice. Financing process was pretty much quick and easy.

I got a 2015 Camry and I love it, I got a awesome deal on it. Sales team was friendly and explained ever thing to step by step they where very patient with me.

I bought a ford a year ago brand new, it was having many problems and repair parts were all defective. I wanted something with great mileage a Prius was a good fit. I looked online picked the vehicle I wanted anan price and set up a test drive. No hassle, no pushy dealer guys and no sharks ;-) I bought the vehicle same day!! Best purchase I've ever made.

Went in knowing what I wanted, no pressure, not much haggling. Tried their best to get you the deal you want.

Overall had great service while leasing my Prius at AutoNation. Franklyn Rivas was very helpful during the entire process!

Just happened to be in town visiting and in need of a standard oil change. The experience was great with good customer service, individual contact information provided, and discounts. I even walked away with another oil filter without having to go to the parts department to have on hand for my next service. The oil change was completed in less than an hour which I was surprised considering it being on a Saturday afternoon. I would not hesitate to take my vehicle there again should I be in the local area. Highly recommend.

Customer service was great. No pressure selling. Great prices and most of all the sales person taking care of me made me feel he was on my side. Their price was the most competitive among the dealers I went to.

I needed some repairs on my car and they went up and above what was needed. Every employee was cordial, warm, friendly and they took me home and picked me up to come get my car. The drivers were excellent as well. Would highly recommend this dealership.

I had an amazing visit at Autonation Toyota of Buena Park Steve Pulido and the amazing team at Buena Park took excellent care of me on my service visit. I was in and out of the facility in a timely matter and the communication as to what my car may need was very much appreciated. I will definitely continue to come back and refer my friends because of the excellent continuos service I've received

Great place always get take care of😊👍🏻 Kevin is the person to go to explain everything to you wont rush on get things done makes sure everything gets done right

We appreciate the assistance I got from the agent. I cannot believe that I was convince to buy the most expensive Toyota Sienna. Thanks so much ,

My Agent, Evelyn Fernandez was able to convince us to buy the Toyota Sienna.The family was happy when we brought it home on the same day. Thanks so much Evelyn.

Really bad and bad customer service. I tried twice chatting, each time I was told to make a phone call Service dept. and also told the chatting service is designed only for car dealer, which they didn't specify on the web. I feel they have to learn to go extra mile if they really want to make the customer welcome. And I called the service dept and nobody was answering the call and left a message, but nobody responded. I assume they could have responded depending on accent of the messages left. Obviously my English with accent - but, I clearly communicated - didn't seem getting their attention. I didn't get response. In terms of engine diagnosis service, it took 2 and half hours. Unless I really have to, I wouldn't go there.

I was completely satisfied with the down to Earth treatment from Donald and his cousin George. They are marvelous young salesmen that really know their products. I was amazed by all their knowledge of the Prius and how they answered all my questions about the 2013 Prius. They are definitely to be commended for knowing their product well and how to treat a prospective buyer. They are very accomodating and professional and eager to helpe even after the sale. They are truly experts on the Prius and I recommend them highly.

We have an awesome and excellent experience in buying a car at AutoNation Toyota Buena Park. Everyone was helpful. Evelyn Fernandez has excellent customer service. She was patient, very professional and very accommodating. Billy from financing was also helpful and courteous. He explained very thoroughly and made sure we understood everything about the terms of our purchase. We recommend everyone to check this place out when your looking for a car,

We got an awesome and excellent experience in buying a car at AutoNation Toyota Buena Park. Everyone was helpful. Evelyn Fernandez has great customer service. She was patient, very professional, and accommodating. Billy from Financing was also very helpful and courteous. We definitely recommend everyone to buy a car here.

People in Service Dept. are wonderful, Courteous and ready to help. They keep the customer updated when mechanics are working on the car. Service advisor's advice is helpful. Service advisor Pete Amezula is very good in advising what needs immediate attension and what can wait a while. I am visiting Pete for last may be 10 Years. He is the only one who is still at this dealership while others are gone. Keep up the GOOD WORK Pete.

We have an awesome and excellent experience in buying a car at AutoNation Toyota Buena Park. Evelyn Fernandez has great customer service. She was patient, very professional, and accommodating. Billy from Financing was also very helpful and courteous. We definitely recommend everyone to buy a car here.

On a trek to find a car for our daughter, our last stop was Buena Park Toyota. We were immediately drawn to a 2007 Camry SE Sport which was a little above our purchase limit. The condition was fantastic so I encouraged my daughter to test drive and she did but didn't like the color or the fact that it only had 2 cup holders in the front. Not seeing anything else she was interested in, the salesperson tried to locate a car online. Not able to find something she wanted, we were prepared to spend another day in search of her new car. As we left the lobby the sales manager apologized for not having a vehicle at our budget. I said I tried to talk her into the Camry but she wasn't interested. As we passed the Camry he asked me what a fair price would be and I gave him a number (well below the sticker price) to which he replied "I can do that". I said out the door? and he replied "YES". I knew my daughter didn't want it so I bought it for my son (who hasn't even started driving yet). I figure that I can alternate between my 2014 Camry and his 2007 Camry until he gets his license. Everything about this purchase was superb! From the initial salesman all the way through financing was a breeze. We had come from a rival dealer who was not willing to negotiate a deal. Guess they weren't willing to perform a "Random Act of Kindness" and tried to push us into a lease deal. This, by far, was the most pleasant auto purchase I have ever experienced. We completed the entire process in about an hour. they even gave me a full tank of gas! I am 100% satisfied with the purchase and the process. I have purchased a car from BP Toyota in the past and it will be my first stop when I am ready for the next. I definitely recommend Toyota of Buena Park to anybody looking for a new or used car.

I want to buy gas saving with higher mileage car due to skyrocketing fuel price in recent days. I called Auto Nation Toyota Buena Park and was connected my sale rep. Shawn. He was energetic and know A-Z about PRIUS that I considered to buy. I would not mind to buy even certified PRIUS from this dealer, but Shawn offered me the brand NEW 2015 model PRIUS with excellent price with extraordinary APR financial option for me. I am truly satisfied with my new car. Thank you for Shawn's hard work, his impressive service. I recommend to my friends to buy next vehicle in Auto Nation.

I highly recommend autonation toyota scion. Great customer service from start to finish. Initially the color i wanted was not on the lot, however Desirae made sure i got exactly what i wanted.

Youn Lee was awesome in helping me get the Prius that I was looking for. He was helpful and explained all the features to me. The day I purchased my Prius, it was raining and so Youn offered for me to return another day to get a carwash :) I came back to get the carwash and he was answered all my questions and offered his assistance for anything else I may have needed. Finance team was awesome and another gentleman on the floor was kind too (Wears a hat), but Mr. Lee definitely took the cake! Wasn't pushy and just wanted to help people get a car.

sales person was very help full.He show details of car and explained details.how to operate tec.nice facility

I request fix buckle clip for rear passenger side. But, it does not fix it. I found after I came back home.

Our time at AutoNation in Buena Park was the best car buying experience my wife and I have ever had. We had gotten three bids through Edmunds. One dealership tried to hard sell us on the phone before even seeing us. One didn't get back to us. But AutoNation handled everything professionally with an emphasis on serving us. We are so thankful we chose to go there and thankful for our sales rep, Blair.

Highly recommend George in sales, no pressure, friendly and knows the product. Shaun in finance, went beyond to get me unexpected excellent finance rate and upgraded perks at a rock bottom price, which I could not pass up. Was a good experience in buying a new car if there can be such. I would definitely recommend if your in the market for a vehicle purchase.

We found exactly the car we were looking for at a fair price. They were quick to locate a used model with low mileage in great condition. The sales person even had a big red bow on it when we went for the test drive!

It is always great feeling having toyota corolla serviced at Buena Park. People and service are excellent.

My salesman, Blair, was easy to work with. He was willing to negotiate. He provided great service and followed up after the sales, unlike some that forgot about you after the car was delivered.

I would like to say Chris Mc Iver from Buena Park Autonation has been a great help and great to work with in purchasing my wife's new Highlander. He was very courteous, professional, knowledgeable and had amazing customer service of the car we purchased. Besides the 3 hour wait in the dealership, our experience with Autonation has been wonderful. Autonation Buena Park will always have my business.

Went there to purchase a Camry. Worked with Randy and Daisy for the sale and Alex for the financing. They went above and beyond great service. 100% great customer service. I even went back the next day to adjust the terms of the financing. No problems, no questions asked, fixed everything. I'm buying my next vehicle from them.

Nick is a great sales person and really cares about the customer.

Excellent service. Service advisers had great attitude.

Where does one begin? I went to AutoNation Toyotaf of Buena Park just to look at a Tacoma and to see what it felt like to just sit in one. I was met by Deitrich Gumbrecht, with a firm handshake and a big smile. Deitrich not only answered all my technical questions regarding the truck, he also assured me that because of my unique financial situation there wouldn't be a problem getting financed. He was absolutely right! The truck I picked out has EVERYTHING I want... four wheel drive, V6 engine, navigation, blue tooth, awesome stereo. The qualifying and signing of the paperwork was not only quick, but surprisingly enjoyable and easy because of the amazing talent and knowledge of their financial department. I thought the whole process was going to take days, with endless hours sitting in the dealership trying to get qualified, and was worried that I would wind up getting a lesser equipped vehicle at a high monthly payment. Not so! It was so easy to get the truck I wanted that its still mind boggling! I would definitely recommend this dealership, and especially Deitrich Gumbrecht as your sales representative, to get the car of your dreams. If they don't have what you're looking for, they absolutely can get it for you in a hurry. Drop on by to AutoNation Toyota of Buena Park! You'll be glad you did!

Thought that perhaps my lack of credit history would keep me from getting the truck I really wanted.. top of the line Tacoma 4x4, but Deitrich, my salesman, pulled out all the stops and helped me realize my dream of owning a new Toyota. Special thanks too to the finance department for believing in making the purchasing experience amazing and tailored to suit the customer's wants and needs. They were by far the most amazing team of sales professionals I have ever met. I have purchased more than 10 new cars and at least 10 used ones in my lifetime, and Autonation Toyota of Buena Park, especially Dietrich, were the most knowledgeable, courteous, and the fastest sales team ever. I can't say enough good things. One thing I can say with confidence, is that they will make your buying experience truly a great experience.

Syed at Toyota auto nation truly made it possible for me to receive my new car on the same day I came. I couldn't ask for a better representative, he helped me find the best car suited for me and made sure my mom and myself were comfortable. He even saved me money by referring me to another car insurance!

LET ME JUST SAY BUYING A CAR IS BOTH EXCITING AND NERVE RACKING! I WAS A FIRST TIME BUYER AND HAVING HEARD ABOUT THE HOURS OF WAITING AND DREADFUL PAPERWORK FROM OTHER PEOPLE'S CAR BUYING EXPERIENCES I WAS LESS THAN THRILLED AND NOT TO MENTION NOT THE WAY I WANTED TO SPEND MY SATURDAY.... I BOUGHT A BRAND NEW 2015 TOYOTA CAMRY SE AT AUTONATION TOYOTA OF BUENA PARK AND LET ME JUST SAY MY CAR BUYING EXPERIENCE WAS EASY LIKE SUNDAY MORNING! I AM A VERY DIRECT PERSON AND MY TIME IS VALUABLE, I KNEW WHAT I WANTED AND I KNEW WHAT I WANTED TO SPEND, SYED SHAH KNEW THIS THE MINUTE WE SPOKE ON THE PHONE... THE MOMENT I GOT THERE I WAS GREETED BY FRIENDLY STAFF AND THE CAR I REQUESTED OVER THE PHONE WAS READY AND WAITING! SYED SHAH MADE SURE ALL MY QUESTIONS WERE ANSWERED AND MY FAMILY AND I WERE COMFORTABLE AND BEING TAKEN CARE OF THROUGHOUT THE WHOLE PROCESS. HE IS VERY EFFICIENT AND TRULY A GREAT HOST! NOW CAME THE BUSINESS SIDE WITH THE PAPERWORK AND SIGNATURES...... MY FAMILY AND I WERE MOVED TO AN OFFICE AND WHEN WE SAT DOWN AND HEARD CHALINO SANCHEZ PLAYING WE WENT FROM OFFICE TO WHAT COULD HAVE BEEN MY PRIMOS (COUSIN) HOUSE! ERNIE FARIAS JR. MADE HOURS SEEM LIKE MINUTES!!! MY DAD WAS CO SIGNING FOR MY CAR AND WHILE HE DOES SPEAK SOME ENGLISH ERNIE THOUGHT IT WOULD BE BEST IF HE WENT OVER ALL THE DETAILS OF THE CONTRACT IN SPANISH TO MAKE SURE EVERYTHING WAS UNDERSTOOD, SOMETHING BOTH MY PARENTS WERE VERY THANKFUL FOR. ERNIE HAD US LAUGHING FROM BEGINNING TO END AND BY THE TIME EVERYTHING WAS SIGNED WE FOUND OURSELVES NOT WANTING TO LEAVE! HE TRULY IS VERY PERSONABLE! AUTONATION TOYOTA OF BUENA PARK TRULY DELIVERS THE BEST CUSTOMER SERVICE! MAKING YOUR CAR BUYING EXPERIENCE A TOP PRIORITY SO THAT WHEN YOU LEAVE THEIR DEALERSHIP YOU LEAVE WITH MORE THAN JUST A GREAT CAR, YOU LEAVE WITH A SENSE OF SECURITY AND CONFIDENCE THAT YOU CHOOSE THE BEST IN THE BUSINESS! *A SPECIAL THANK YOU TO MIKE HODGESON AND YOUNG PARK

LET ME JUST SAY BUYING A CAR IS BOTH EXCITING AND NERVE RACKING! I WAS A FIRST TIME BUYER AND HAVING HEARD ABOUT THE HOURS OF WAITING AND DREADFUL PAPERWORK FROM OTHER PEOPLE'S CAR BUYING EXPERIENCES I WAS LESS THAN THRILLED AND NOT TO MENTION NOT THE WAY I WANTED TO SPEND MY SATURDAY.... I BOUGHT A BRAND NEW 2015 TOYOTA CAMRY SE AT AUTONATION TOYOTA OF BUENA PARK AND LET ME JUST SAY MY CAR BUYING EXPERIENCE WAS EASY LIKE SUNDAY MORNING! I AM A VERY DIRECT PERSON AND MY TIME IS VALUABLE, I KNEW WHAT I WANTED AND I KNEW WHAT I WANTED TO SPEND, SYED SHAH KNEW THIS THE MINUTE WE SPOKE ON THE PHONE... THE MOMENT I GOT THERE I WAS GREETED BY FRIENDLY STAFF AND THE CAR I REQUESTED OVER THE PHONE WAS READY AND WAITING! SYED SHAH MADE SURE ALL MY QUESTIONS WERE ANSWERED AND MY FAMILY AND I WERE COMFORTABLE AND BEING TAKEN CARE OF THROUGHOUT THE WHOLE PROCESS. HE IS VERY EFFICIENT AND TRULY A GREAT HOST! NOW CAME THE BUSINESS SIDE WITH THE PAPERWORK AND SIGNATURES...... MY FAMILY AND I WERE MOVED TO AN OFFICE AND WHEN WE SAT DOWN AND HEARD CHALINO SANCHEZ PLAYING WE WENT FROM OFFICE TO WHAT COULD HAVE BEEN MY PRIMOS (COUSIN) HOUSE! ERNIE FARIAS JR. MADE HOURS SEEM LIKE MINUTES!!! MY DAD WAS CO SIGNING FOR MY CAR AND WHILE HE DOES SPEAK SOME ENGLISH ERNIE THOUGHT IT WOULD BE BEST IF HE WENT OVER ALL THE DETAILS OF THE CONTRACT IN SPANISH TO MAKE SURE EVERYTHING WAS UNDERSTOOD, SOMETHING BOTH MY PARENTS WERE VERY THANKFUL FOR. ERNIE HAD US LAUGHING FROM BEGINNING TO END AND BY THE TIME EVERYTHING WAS SIGNED WE FOUND OURSELVES NOT WANTING TO LEAVE! HE TRULY IS VERY PERSONABLE! AUTONATION TOYOTA OF BUENA PARK TRULY DELIVERS THE BEST CUSTOMER SERVICE! MAKING YOUR CAR BUYING EXPERIENCE A TOP PRIORITY SO THAT WHEN YOU LEAVE THEIR DEALERSHIP YOU LEAVE WITH MORE THAN JUST A GREAT CAR, YOU LEAVE WITH A SENSE OF SECURITY AND CONFIDENCE THAT YOU CHOOSE THE BEST IN THE BUSINESS! *A SPECIAL THANK YOU TO MIKE HODGESON AND YOUNG PARK

It was a pleasant experince to buy a car from Franklyn Rivas. Thank you.

My friend and I met with Frank Rivas of AutoNation Buena Park and he and his fellow sales team members did a great job for me! I am very happy with my new Toyota Corolla!

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My friend and I met with AutoNation Buena Park's Frank Rivas and he and his sales team did a great job for me! I got a great deal for my trade in and I'm very happy with my new Toyota Corolla!

I used SchoolsFirstCreditUnion and Jqnine Martinez was so sweet and very helpful and found exaxtly what I was looking for and from start to finish I was directed to AutoNation Toyota Sicon Buena Park. Jason Giese was so helpful and didn't pressure me at all and it felt like royal treatment. Thank you so much

Franklyn is a very nice guy. He is very detailed in showing functionality of the car.

We had an excellent experience at Toyota Buena Park. Recently we purchased a 2013 Prius. There were NO high pressure sales tactics, which we appreciated. We also visited the service department and the customer service was AWESOME!! So professional & friendly. We live in Long Beach, but don't mind making the trek to Buena Park to deal with such great customer service. Thank you Jason on making our car buying experience a pleasant one!

PROS: Sales staff was excellent....knowledgeable about Internet Pricing, models, availability, incentives, etc. The sales staff worked with me to get me a nice deal and expressed their desire to keep me as a buyer. Obtained a new vehicle for me that was off lot at a sister dealership while I waited. CONS: Long waits for paperwork (was there 4 hours from start to finish of the whole deal) and the arrival of the car that was at a lot only about 20-25 minutes away. And as usual, the irritation of the Finance Dept. in getting through the paperwork and the very tiresome back-and-forth of the selling of an Extended Warranty.

Our experience with AutoNation Buena Park was excellent. Everyone is extremely knowledgeable and professional in every way. Desirae Jenkins is a pleasure to work with, she really is an amazing person. Her professionalism, work ethic and genuine desire to make our buying experience a pleasant transaction was very much appreciated. Billy in Finance was also a pleasure to work with, he is also great. Thank you to Daisy as well for getting the car. I was involved in a very bad accident where a young girl hit me and my beautiful 2005 Camry XLE was a total loss. I was blessed to walk away and I know in part it is because my Camry was sturdy and the quality was superior. I loved my Camry and although I could not replace all of the luxury I had in my 2005 car, I knew I would go with Toyota again. Thank you AutoNation Buena Park. Thank you Desirae for your patience & expertise. I would not hesitate to recommend you to any of my friends and family for their future car needs. Cordially - Renee Loera