I purchased a car from AutoNation Toyota Buena Park on 12/31/2021. The highlight of our visit was working with Antonio, sales associate. He was friendly, never forgot that we were there and went above and beyond after the paperwork was completed to personally deliver our car to our home. He expressed a willingness to help wherever and whenever he could. Thank you Antonio for a pleasant experience in a process that can be very stressful. Well done!

Was having slight difficulty buying from out of state, but Mr. Juan Guzman went above and beyond to get me in my dream car. Would 100% recommend asking for him and wouldn’t mind purchasing again from out of state!

Jovic anicete sold me a car in which I believe they knew had engine issues and charged me a warranty in which they will not honor any repair services with.

I was sold a car with engine issues and charged a $2,500 warranty in which they will not do any repairs.

Went to take my car for an oil change yesterday and was told that I needed to get my water pump fixed. I declined because I usually get my services done at Miller Toyota but they were closed yesterday. I went to Miller Toyota today to see if I really needed a water pump replacement and I was told, I did NOT need a water pump replacement. Shame on Buena Park Toyota trying to rip off people who are trying to make ends meat. I will NEVER take my vehicle to Buena Park Toyota again.

Joevic Anicete is the best sales associate I’ve ever met, very accommodating and really listens to your needs.

Joevic Anicete is the best sales associate I’ve ever met, very accommodating and listens to your needs.

This place is not BBB accredited, beware.

I am not one for reviews and I’m not sure of everyone else experience but I do have to say I am very impressed at the honesty and transparency I experienced while purchasing a used car. To be sincere, I did purchase a used vehicle at a pretty good price (despite mileage but beggars can’t be choosers lol) and I was very surprised to see they didn’t charge all those ridiculous add ons and gave me the car as is. When I got there the sales rep was very honest about the cars one cosmetic defect but assured me it would be fixed either way at no cost to me. After having a terrible run in with rude sales men and coming from a family of salesmen myself, I am happy to give this establishment a 5 star rating for treating me and my decisions with respect. That’s all people want! Thank you so much for making sure I got the car I know and love!

Do. Not. Go. To. This. Dealership. All the times, I have gone, I have had terrible experiences, from sale person being aggressive to poor service. I have been lied to when purchasing my vehicle. I was ignored, regarding concerns and assistance. I have been aggravated and insulted by sales people. To simply put it, there is nothing friendly or good about this dealership.

Thanks guys

No haggle, great service. I inquired online and completed the transaction same day!

Great! I had a good experience. I Wish Bernie was a bit more of a people person and communicated better over the phone via text. He was a bit stand-offish and I would say not really friendly before meeting him but overall after I met him in person he was a nice man. He means well and is willing to help you out after meeting him in person overall a Very nice man in person. I was a bit discouraged in the beginning but very well satisfied at the end. Definitely see them if interested in selling your car. Mr Juan Guzman the GM was definitely a pleasure to talk to. (Met him while I was waiting) He is a very professional Business Man with amazing experience and etiquette. His professionalism was amazing. A very presentable Man. Very Nice individual with excellent and very thorough information about the process. His personality welcomes everyone. Definitely will visit them in the future to either buy or sell my car. Thank you.

Great experience 👍

Great service with Daniel in service dept, he helped me with good advice on my 4 tires with alignment, makes smooth ride and safe feeling on our family car.

Very poor customer service and maintenance service.

My vehicle was returned with soap all over the front and the back was dirty. I'm not sure if they attempted to run it through a wash.

Starting from today, almost 1 year since the day that I purchased a Tacoma 2021 model. I paid in full and still have NO title, NO registration. I will call Toyota Corp to see why they have this kind of RUDE dealership represent them. The most incompetent people work in the office just to take care the small job with dmv. The most ignorant management running the dealership. I will come here to give you 1 star again and again until it resolved. A Wang

My representative Daniel Choo was very polite, respectful, friendly and very professional.

Automation, customer service is below average

This was the worst experience I've had at this dealership. I've been going here for years. Steven was not attentive and seemed a bit uncaring when I approached. The time I waited for a simple oil change was 3 hours before they even took my car back which was unacceptable especially as I was waiting and they didn't tell me. I would have tried to get a ride home. As far as the work done on the car, they filled my wind shield wiper fluid, but did not bother to make sure it stayed filled. I do not know how they could miss that it leaked straight through the bottom. I also did not receive a check sheet for the inspection so how could I even know if they checked it? How can I be sure they checked anything if when I left my windshield wipers were dry? As for cleanliness. It was not any cleaner or dirtier than when I came. They used to wash my car. They don't do this anymore. It's very disappointing that they don't treat their customers with care anymore.

I purchased a new Tacoma from Jaxon Rogers. I was VERY pleased by the work that Jaxon did to get us into the very specific truck that we have been looking for. He worked very hard to make us very pleased with the truck and the service we received.

I had to update my review from 0 stars to 5 stars. If you have ANY problems with the sales department and or finance department like the nightmare I just experienced with them, you call the General Manager Juan Guzman. He will make sure you're experience is best in class. Thank you Juan!

Really bad service I took my car for oil service it takes 4 hrs to be done never revive a text message from Daniel my advisor he supposed to call me or text me I called service department couldn’t reach Daniel after wait for 4 hrs I asked a seller guy where I can ask for may car the only reason I took my car for this place if because I have 2 years free oil really disappointed

Kyros Chang really helped me out with the new Corolla Cross. And he showed professionalism to a great extent. He was very kind and friendly. I appreciate his help very much.

* Buena Park Toyota의 사기를 고발 합니다. 1. Buena Park Toyota 최고 경영자 : Steve Kwak (한국인) 2. 주소 : 6400 Beach Blvd, Buena Park, CA 90621 3. 사건 개요. 제 차는 2013년 Toyota Camry 인데.. 아무런 문제 없이 타고 다니던 Camry를 Recall을 한다고 연락을 받아서.. Buena Park Toyota (=Auto Nation Toyota)에 입고후 정비하여 출고 했는데.. 멀쩡했던 변속기 부분(recall로 수리한 부분)이 바로 고장이 나서 다시 입고 시키게 되었습니다. 한국인 담당자인 Chris Lee가 나에게 말하길.. “Recall로 인해 수리한 부분이 다시 고장이 났으니 Toyota 본사의 검사후 무료 수리를 해 주겠다”고 하더니.. 5일째 되는 날.. 무료 수리가 안되니 6,500불을 내야 한다고 합니다. 후에 안 사실로.. 모든 Toyota dealer들은 개인 사업자로서.. Recall로 입고 되는 차량을 정비하고 본사에서 수리 비용을 받는데.. 이 사건은.. Buena Park Toyota dealer가 Recall된 입고 차량을 고장 낸 후 본사로부터 수리비를 받아 내는 방법을 쓰던 중.. 본사에서 검사에서 걸려 돈을 못 받자.. 거꾸로 차주에게 Charge 시키는 방법을 쓰는 한국인 사장(스티브 곽)이 소유한 불량한 업체입니다. * Buena Park Toyota의 실제 영수증은 AutoNation Toyota란 이름으로 발행 되지만.. 이 업체는 중고차 구입이나 고의적인 정비 불량 사기로 소송이 많다 보니.. legal name을 절대 사용하지 않고 숨겨 놓아서 소송하기가 어렵습니다. 만약.. Buena Park Toyota (=Auto Nation Toyota)에서 중고차 구입시나 고의적인 정비 불량으로 손해를 입은 사람이.. 영수증에 써있는 Auto Nation Toyota로 소송하면 피고(defendant) 이름이 달라서.. Buena Park Toyota에서 서류 접수를 거부 함으로 서류 자체가 전달 안되도록 하는 방법으로 소송을 지연 시키고 있습니다. 이에.. Buena Park Toyota에 소송시엔.. Legal Name을 defendant : Fit Kit, INC. 로 써야만 서류가 접수될 수 있고.. 소송이 시작 될 수 있음을 알려 드립니다. 최고의 상책은.. 사기꾼 업체인 Buena Park Toyota(=Auto Nation Toyota)에 가서 사기 당하지 않은 것이 상책이며.. Toyota 본사도 “Toyota 본사는 전국의 모든 Toyota dealer와는 상관이 없다”라고 하면서 무관심으로 대응하고 있는바.. 결국 고의적인 차량 파손과 그저 차만 팔고 서비스는 뒷전인.. Toyota를 타지 않는 것이 최고의 방법이라 생각 됩니다. My Toyota Camry was recalled from Toyota Buena Park in Orange County and repaired, but it broke again. I'm not sure if this is Toyota Technician's lack of skills or if it is intentionally broken. The Toyota Buena Park said it charged $6,500 because Toyota Buena Park doesn't have responsible. This Toyota Buena Park dealer doesn't write their legal name on their receipts, so even a lawyer won't be able to find it. If you make a small claim to AutoNation Toyota or Toyota Buena Park as recorded on your receipt, The legal name will be wrong and you will not be able to sue. If you are being scammed at Toyota Buena Park and you want to sue Toyota Buena Park, the legal name must have a Fit Kit. Inc. It's a bad company. Don't go to Buena Park Toyota for repair the your cars or buy cars..

Service is fast and friendly. I only have one issue. Because of side effects from Covid vaccine my second jab is put on hold. I must be very careful. Service engineers do not wear masks. I was informed my car was disinfected which is great. The man that drove my car around to me wasn't wearing a mask. A lot of good that did!

Been dealing with Toyota AutoNation ever since I purchased my car in 2011. Have never had any problems in all the following years. My advisor had been Pete but with his illness lately I have been dealing with Daniel Choo. Both of these advisors have been great

These guys are great. Very friendly and accommodating. Even though things are tight as the remodel is under way, everyone keeps a good attitude.

Great service and attentive staff thank you I recommend it

Beware of this dealership i got lured in with false advertisement and a web of lies. Please do your diligence before committing to going to this dealership and purchasing you’re vehicle. I’ll give you a quick summary of what happend over the phone they claimed the tacoma trd truck had 0 markup that was a lie, in person they literally force you to buy some after market cheap wheels called black rhino adding up too whopping $5,000 I asked the sales person if I could get the OEM wheels and he stated that I will have to pay an additional $1,500 for my oem wheels actually came with the tacoma which is completely outrageous when you already paying full MSRP. Please don’t fall in there trap lies and taking a vantage of customers.went to Longo Toyota to order my truck with zero hassle zero markup nor extras fees.downside I would have to wait a couple months to allocate truck no rush patiencien is the key to success it's a sellers market not a buyer market

I bought my car from here via good word of mouth. I live in Pasadena so it can be a bit of a hassle to take the car all the way down and often times drop it off for a rental. However the service department is usually quite friendly and helpful. I had some frustrations regarding my warranty, the services that weren't covered and as far as finally getting in contact with someone from the financial department but the GM helped me through the process and made sure I left with all my concerns handled.

I bought a brand new 2021 Toyota Tacoma before Christmas of 2020 and paid in full. A temporary plates expired in January of 2021. Today is October 25 of 2021 and Toyota still don’t have an answer why I still don’t have license plates, registration nor title. I went to the dealer and 1 promised after another. I called and transferred to finance department with voice mail left. Nothing ever happened!They very much don’t care if I come back to buy another car or not. Luxury cars have better treatment and that’s what I will stick to now. Toyota is a good car but with this kind of low class, unprofessional service, then never Toyota again. Sucks!

Got very fast and accurate help from a couple of different associates

I can not believe in today’s day and age Toyota Dealer are treat woman with such disrespect and flagrantly take advantage of their loyal customers. I have never been treated so horribly by now two different @toyotaUSA dealerships (Larry H. Miller, in Corona, as well as Toyota of Buena Park). I purchased a 2018 Toyota Highlander as a Toyota certified used vehicle and now the dealer refuses to recognize it as a certified Toyota used vehicle. I have asked to speak with a manger only to receive voicemail after voicemail with no return call. My Genuine Toyota battery is only eight months old and was found to have a bad cell. Toyota has acknowledged that but state they can not warranty it even though it is showing an eight month old manufacture date. Auto Zone and Pep boys have better customer service than this! To treat a woman like she is dumb and try to up sell her on air filter and cabin filter while they are less than a year old is nothing short of criminal and has only made me feel as though I can not trust Toyota or their factory service department, even with a simple oil change. Yes, I had to pay $80 for an oil change even though I have a Toyota Service package! I sincerely hope Toyota corporate steps in to prevent dealerships like these from taking advantage of other women.

I am very happy with my truck thank you.

Went to look at a car knowing ahead of time I wasn’t going to finance through them but through my credit union. I got the car and went strait to my credit union. After I got confirmation from fedex that my check had been delivered and signed for, I get a very mean call from some guy named Eddie, he says that I never sent the check and he is going to process my loan regardless. I called and left at least 5 voice mails with no call back. I had my credit union try to call as with no success. I finally get a hold of Eddie after I get a bill from Citibank for my car loan. He calls me a liar and says no calls were ever made, no voicemails were left, no check was sent and I’m left to my own for figure it out. I’ve never been treated so rude and with such discontent. Now I have to coordinate a payoff and new loan with my credit union all because Eddie can’t handle simple tasks. I hope everyone takes note and goes anywhere else for your car needs

Fuy al dealer hacerle el cambio de aceite a mi troca rava me la detuvieron por 2 días y con me quebraron unos tornillos de las llantas por si fuera poco el día k fui a recogerla el manager de servicio se portó grosero y prepotente y diciendo que ellos ni habían hecho eso que la troca ya hiba haci el manager me grito y me aventó los papeles de donde me decía lo que le habían hecho a la troca cuando me fuy también me di cuenta que el vidrio de enfrente estaba roto en tintin lo rompieron por quitarle la calcomanía antigua del millaje y cambio de aceite muy desepcionada yo siempre pence que llevando mi carro al dealer era seguridad y buen trabajo y salió de lo peor aparte el manager descortés y grosero y bueno para andar de coqueteando con las mujeres y hacer piropos y su trabajo no lo hace bien y ni con educación desgraciadamente no vuelvo hay.

미국생활 처음간곳 자동차 유리소음 점검에 거진 4시간 걸리는거에 놀라구 공사중에도 점검 가능한거에 놀람.

Very fast, friendly service dept.

Recommend this location straight up telling you how its. No hidden no mark ups during this shortage of chips to manufacture new vehicle's.

Bernardo Reynoso was a pleasure to work with. He was efficient with his communication and direct. I felt like I was able to trust Bernardo, that he was doing what he could to get me the best price possible for the sale of my used 2015 Honda Odyssey Touring. Bernardo also was willing to drive me home after the sale, I felt a fare trade for a half tank of gas left with the vehicle, but he was not obligated to do so. I will definitely refer your business to my colleagues and friends.

I been there several time but naver had good experiences Simply naver been nice They treat you like stupid Like offer you 7 % interest when other Toyota dealer offer you 1.9 percent Don't waist time there go other place

I got 5k maintenance with Daniel and am very satisfied

I have to give a shout out to the service department. I was at a local drive through car wash off Lincoln and Knott and one of their hydraulic lines busted and sprayed 3 cars top to bottom. It was drenched in oil and the car wash refused to help other than saying drive through the wash 2 more times which of course did nothing. I brought my car to the dealer that I've used for years with both of my Toyotas and have to say I received the most kind and considerate treatment from the service writer and his team member that buffed out my car. They worked together to figure out the best way (concentrated solution) and elbow grease to get it all out. Mind you I had just brought the car to a body shop that said it would be an expensive job. They suggested trying a detail place first. I am so glad I brought it to Auto Nation. They are honest, kind, and treated me like family. They empathized with my frustration and did EVERTHING possible to make it right. My car looks terrific and I'm always going here for my service needs!!!

Went in for a recall and found slow moving techs and limited help. Waited for my appointed service person but was busy helping someone else while 2 others were just standing around. After waiting for 20 mins, finally asked one of them to help check my car in since the other guy was busy. I left the car there and was going to pick up later and said it would be ready in 3hrs. After waiting 6hrs I finally called to ask if the car was ready and they said they were going to check and call me back. Less than a minute later they called me back and said I can come pick up. Why did it take my call to tell me to pick up instead of them calling me as soon as my car was ready. Also, noticed an email from the dealer of an appointment they made without my permission for service in 3 months. They could have asked my if I wanted to make an appointment instead of sneaking that in there and get harassed by the service department later when I miss that appointment.

$405 and $337 labor cost to replace my 2013 highlander’s upper and lower radiator hose i think is too much. there are clamps on each end and a long nose bent plier will do the job to replace it

I don’t know why the dealership keeps asking me to write a review when they NEVER get back to me on my concerns. I never planned on returning but I had to get a set of wheel locks. The parts attendant lied to me about the lock not being in stock (confirmed by supervisor). Which led me to expressing my lack of faith of their employees due to my experiences from previous visits (also lied to, costing me more money). The supervisor told me they want to perform a multi-point inspection of my vehicle to ensure things were correct. But since it was almost 3pm, they told me that I would have to come back another day - they don’t take cars at 3pm. So I made an appointment for 8:30am three days later. The next day, I get an email confirming my appointment for… get this… 3PM!!!! So I had to call and complain again. On the day of my appointment, they sold me new tire locks and DID NOT DO A MULTI-POINT INSPECTION! None! So they wasted my time! Not only does this dealership’s service/parts prices keep going up, they lie, they deflect it when you complain, and they don’t do their job. They just take your money.

I don’t know why the dealership keeps asking me to write a review when they NEVER get back to me on my concerns. I never planned on returning but I had to get a set of wheel locks. The parts attendant lied to me about the lock not being in stock (confirmed by supervisor). Which led me to expressing my lack of faith of their employees due to my experiences from previous visits (also lied to, costing me more money). The supervisor told me they want to perform a multi-point inspection of my vehicle to ensure things were correct. But since it was almost 3pm, they told me that I would have to come back another day - they don’t take cars at 3pm. So I made an appointment for 8:30am three days later. The next day, I get an email confirming my appointment for… get this… 3PM!!!! So I had to call and complain again. On the day of my appointment, they sold me new tire locks and DID NOT DO A MULTI-POINT INSPECTION! None! So they wasted my time! Not only does this dealership’s service/parts prices keep going up, they lie, they deflect it when you complain, and they don’t do their job. They just take your money.

I purchased a new car here and received an email from my salesperson that he will continue to help me afterwards. About a month and a half afterwards, I still hadn't received my license plates and registration. He reiterated that he told me it would take up to three months. Two weeks before my dealer plates expired, I emailed him and asked for advice, but he never responded. I emailed again 3 days before expiration and still no response. I called and a representative told me I need to go to the DMV to get it. The DMV representative informed me that this is a tactic dealers use to try and cut expenses. They will order the plates, but won't send them out unless they have a significant amount that they can mail them en masse. He told me it is often fraudulent because they are holding the license plates there, so suggested I file a complaint with the DMV so they investigate.

Got a recall letter from Toyota Buena Park and brought my '19 4Runner in for a fuel pump recall on Friday before Labor day. Dropped the car off at 7:15 am and never heard anything back from the dealer. I called at 3:30 pm to get a status and was told my car was ready. Why didn't my service rep call me to let me know? Picked up my car and during the weekend the Check Engine light came on. Brought the car back to the dealer Tuesday 7:00 am. Told them the CEL came on after the recall fix and when I looked online, other owners had the same problem and said it was the EVAP hose had not been reinstalled correctly. Service Rep said she would call me back and let me know what the problem was later that morning. Never got a call. Called multiple times after 12 pm to get a status and was told they were working on it and didn't have an update. Finally got a call back around 3 pm saying the car was ready. When I asked what the problem was they said the EVAP hose had to be reinstalled. I've owned several Toyota and Lexus vehicles and have been to at least 4 other dealers for service. The communication at this dealership is the worst I've ever experienced. Having to bring your car in for a recall is inconvenient by itself but having to bring it back to be fixed because the repair wasn't done right is worse. I will not use this dealership again. I would like to say thank you to Chandler in the Sales Department who took personal action to get the Service department to call me back. He was the only positive experience in the episode. If everyone worked with the same conviction Chandler did, the experience would probably be totally different.

IVE ALWAYS HAD MY CAR GETTING SERVICED AT THIS DEALER SINCE I FIRST BOUGHT IT IN 2018 AND ITS AN AMAZING DEALER BUT TODAY IM DISAPPOINTED BECAUSE THEY WERE CARELESS ABOUT MY VEHICLE AND THEY SCRATCHED MY REAR PASSENGER DOOR SO BE AWARE AND DO A WALK AROUND BEFORE AND AFTER THEY SERVICE YOUR VEHICLE

Buen lugar para comprar tú nuevo carro

Amazing amazing amazing. Asian Daniel and his team went above and beyond when I was in need. Good people 👍🏽👍🏽

Typical dealership...they don't care about their customers. All they care about is their bottom line

Amazing amazing amazing. Asian Daniel and his team went above and beyond when I was in need. Good people 👍🏽👍🏽

I would like to thank my service adviser Emanuel. Great service!!!

They really lacked making me feel special as a customer. As if they really did not care if I purchased from them. A lack of motivation on their part. The finance manager seemed almost short, again not customer centric. The used vehicle I purchased was the best I could find after shopping for like vehicles all around the area.

they charged me for a oil change and basic overview of my vehicle but my car keeps saying service needed so what did they check if that’s the reason i went in for

I know every time I get my vehicle service here with service representative Daniel Choo that I am going to get great customer service, work and professionalism. I would highly recommend seeing Daniel Choo for all your service need.

I really was impressed with Toyota of Buena Park - other dealers were marking up the cars using the microchip Shortage as a valid reason. This place wasn’t doing that and I was greeted by Robin who was very straight forward and very courteous. He wasn’t your typical car salesman. He knew his numbers and what he was talking about. After an hour of trying to work out a deal, we ran into an issue but the manager stepped in and helped me work an awesome deal. I highly recommend this place. This is by far the best car buying experience. I would come back to this place again!

When I showed up to test drive the CRV the sales girl was very polite, patient and willing to not only let me test drive the car I wanted twice, but let me test drive a comp car for comparison. She let me and my wife take our time to think about it and when we told her we made up our minds to pull the trigger she was happy to help....and this was a Sunday night! Now for the negatives: they do sneak in an extra chunk of money if you want to go with the better APR (if youre financing). I followed up with the sales dept with emails and text messages with a list of promises that were made to me when we bought the car, only to have no one get back to me. In the end it was a pleasant buying experience and even the service dept was pleasant, just dont expect call backs when something is owed to you.

서비스 담당자 베리 친절 하고 메카닉 서비스도 OK

AWESOME! Mr. Guzman the GM and Mr. Tommy the Floor manager were spectacular. Very professional, friendly and well versed in their profession.

Elijah Cho was our Autonation Buena Park Salesman and he was professional, friendly and complete our paperwork in one hour. We highly recommend him to anyone interested in a new or used Toyota.

We had a lovely experience at the AutoNation Toyota Buena Park. Cesar was patient, knowledgable, helpful and kind. He went above and beyond to get everything we needed and wanted with our car. We are definitely coming back to Cesar and the team at AutoNation Toyota Buena Park to get our next car. Thank you, Cesar for making our purchase with patience and ease.

Quick and good service!!

Oil changes used to be a half hour visit. Waited 2 hours even with an appointment.

After having a bad experience when taking my car in to be serviced the service manager personally reached out to me and discussed my concerns. I know that you can't always have good experiences, but when you have a bad one and the company does what it can to try to turn it into a good one, that's when you know you're dealing with good people.

I recommend you find a different dealer to go to for all your service needs. They are sloppy and just unprofessional. Customer service is soooo lacking! I had an appointment, I show up and there are 2 customers being helped, once they are taken care of I figure it is my turn so I have my purse ready to get out…. They walk past me continuously for 15 minutes before someone finally acknowledges me. When they finally decide to help me you can tell that no one wants to be at work. Sorry that my servicing needs ruined your plans of not working that day! Two hours later I get up and go check on an ETA… 2 hours for a simple oil change seemed like too long. I asked and the paperwork had been sitting there, my car done but no one bothered to let me know! Infuriating to say the least… I want to be there less than the employees, at least they are getting paid to be there. 2 hours for a simple oil change, not even a car wash in those 2 hours…. Customer Service has dropped exponentially at this place, never going back

It's not a horrible place to go but it definitely left me irritated. I was told my service would take 2-2 1/2 hours. My appt was at 9am, I did not pick up my car until 1:30, and that's only because I called to ask if my car is ready. Even then the first time no one helped us. Someone called after and asked questions as if my car was not there or they lost it. Then right after someone called to say I could pick up my car. I would not have mind if they would have called and told me they were running behind. But since I had to call around 1pm to see what happened is ridiculous. Even then I asked the guy if they could check my tire bc the tire/air symbol has been popping up and a few days after the symbol popped up again (so i'm assuming it wasn't checked out). I get they might be short staffed but communication here could have made things so much better.

Do not recommend at all. They let you wait for long hours. That’s not all, what really bothered me was that they made me signed a fake contract so I could stay with them. Be careful with this dealership and STAY AWAY if you can , I wish I could sued them for giving me a fake contract.

Yanni and Johnny at AutoNation Toyota Buena Park treated my wife and I with much respect and caring customer service. They customized our experience and made shopping for a new car painless and exciting. I will definitely recommend friends and family to this location.

Mr Pham and treated me like family. Highly recommend Toyota of Buena Park.

My 18 year-old son bought a used 2005 Toyota Camry Solara SE from a used car lot and I took it in to AutoNation to have them check it out. I straight out told them that I had no idea what the condition of this car was and I was putting it in their hands. They took it, gave it a thorough look-through and came back with positive news. They could've told me that it needed a complete overhaul and I would have accepted it but they were honest. I appreciate this. AutoNation will be my go-to for my son's Toyota.

Best price/deal around

I want to start by saying the mechanic I worked with was easy to talk to and there were no service issues. My car runs great again so far. I'm just still reeling from sticker shock. Every single fluid change was about $300 and so my bill worked out to be 2x the parts cost in labor. No hourly on the itemized breakdown, so I assume the dealership charges flat rates for each service. It was extremely inflated. I know in general the idea of going to a dealership is to "get the job done right the first time" though, so I hope I made the right choice. On the plus side, I've been told all work here is guaranteed for 12 months or 12000 miles. I don't see it on the paperwork, but I assume it still applies.

Came in for my oil change…still waiting . Per my last review , I was supposed to be followed up on but never was. The arm rest that was ordered was lost so now I have to wait longer. Bought the car in February of this year. No calls or anything until I make it in the store and I understand that they are short staffed but no follow ups?! So at the moment they’re trying to make me pay for the oil change even though I have paperwork showing I have to Toyota care plan. Had my appointment at 7:15am and I have a feeling I will be here for a while.I’m watching people that came after me leave already. On top of everything, I have to wait till Monday to hear about issues regarding my plates which are expiring soon. Honestly the only person that has gone out of his way to help me is Alfredo. He listens to my concerns and is doing his best to help with what he can.

Leaving a review here since you guys emailed me and asked for a review. You guys are the most unprofessional dealership I have ever experienced. Every time I go in for an oil change, the experience gets worse. I went in for a simple oil change and it took 3 hours. How is that possible? It shouldn't take that long, and I had to ask some worker for my status near my 2 and a half hour mark (he didn't even bother to update me) and I had to go find my rep to check the status of my vehicle when I now waited for 3 hours! Even after letting my rep (Pete/Steve whatever) knew my dissatisfaction, he didn't even apologize. A SORRY GOES A LONG WAY YOU KNOW. I get emails from you for discounts, but it's not even worth it anymore. I will never go to your dealership again. Fix your system. This starts from management. DO BETTER.

Good service

Leaving a review here since you guys emailed me and asked for a review. You guys are the most unprofessional dealership I have ever experienced. Every time I go in for an oil change, the experience gets worse. I went in for a simple oil change and it took 3 hours. How is that possible? It shouldn't take that long, and I had to ask some worker for my status near my 2 and a half hour mark (he didn't even bother to update me) and I had to go find my rep to check the status of my vehicle when I now waited for 3 hours! Even after letting my rep (Pete/Steve whatever) knew my dissatisfaction, he didn't even apologize. A SORRY GOES A LONG WAY YOU KNOW. I get emails from you for discounts, but it's not even worth it anymore. I will never go to your dealership again. Fix your system. This starts from management. DO BETTER.

The worst experience I have had in any car dealership. They not only tried to trick me into paying for extra fees, gave me the highest APR that I've seen in my life, they were making bets on whether I would fall for it. When I walked away, the employees just snickered away. This is my second time coming here, my first experience was also quiet bad. As soon as they found out I want to purchase a pre-owned vehicle they look down on me and kept passing me on to their newest employee. I really don't recommend going here...avoid it at all cost!

I have spent a lot of time in different auto dealerships. Before, I went to Buena Park Toyota. I was in contact with other various Toyota dealerships too. I was really impressive with the professionalism with everyone at this dealership. This whole process started with a simple inquiry about a Toyota Tacoma truck. Then, I was in touch with a salesperson Elijah Cho. He was very knowledgeable and not trying to hard to make a sale. He explain the whole process to me too. I was trying to get finance through my credit union but he suggested that I would be able to get a better deal through Toyota. He was so right. Then, I went into the finance office. The finance officer was so organized and all the paperwork was a breeze. Even though, my truck was there at the time when I finished all the paperwork. I never felt left out of the process at all. Elijah Cho called me and updated me on the progress of the truck. We are so happy that we purchased our truck from Buena Park Toyota.

I have been going to this AutoNation dealer to have my Hyundai Tucson serviced because when I purchased my car I bought the service package through AutoNation. This is the third service I’ve had from them. The first two times were great but this last one last week was terrible, I had GABRIEL and he was extremely rude and sassy with me about my car and argued with my about my check engine light. So when I asked him when I picked the car up, did the light go away? He said yes and that everything on the car was fine. I went to get my car and he comes back and says oh but not the check engine light, that’s still on… he then argued with me again and he was extremely rude again! So I walked away and read the paperwork… it stated I needed to replace tires and didn’t say which ones. I went back to Gabriel and asked him why he didn’t tell me that my tires needed to be replaced and he said “oh that information is in your email, do you not have an email?” Are you freaking kidding?? So if anything is wrong with my car he couldn’t just tell me, I have to go to my email to find out?? So I asked for the manager and he said he was over there somewhere, I tried to find him, asked a different guy for the manager and waited over 15 mins for him to never show up, finally Gabriel told me he was in a meeting and he couldn’t be disturbed and so was the general manager… convenient. He gave me his business card and I called and left a message and he never called me back. I’m honestly really shocked I was never treated this way before and I don’t plan on going back for any services.

Daniel Choo is an EXCELLENT SERVICE ADVISOR. VERY DETAIL IN EXPLAINING YOUR CAR'S MAINTENANCE REQUIREMENTS.

Daniel is great! Professional, friendly, positive attitude.

Service rep Daniel Chu did a great job. He was informative and efficient, very professional. Helped me greatly. Thank you. Jeff Ostby

Horrible experience. No communication with the customer. I just keep getting transferred to different departments and hit roadblocks with voicemails and automated systems.

Slow, expensive and rude.

Zero stars for this unethical dealership took my car in for a 6 month service which should have been 30 minutes, they told me would be 2 1/2 hours ( essentially to rotate tires), and they lost my car on site. 4 hours later, after multiple contacts by me with service rep, they returned it and they state it was done in 15 minutes General manager didn’t call me back for 8 days and offered nothing and just a “ we ‘re sorry”. I sent email to Corporate office It’s not the first time I had issues with them, it will be the last. Judy rotty

Love AutoNation of Buena Park service! These guys are great - I have been to other AutoNation where the wait was very long and every single service was a full-day event. Not at AutoNation Toyota of Buena Park. I get my regular maintenance services done within two hours. Love them!!!

Best after service providers!!

No nonsense

Juan the general manager was wonderful, he helped me out with my suv,

My Adviser Daniel Choo was kind and nice. He took care of my issues in perfect way. I am so satisfied with the service. Thank you Daniel!

Hieu was very professional, helpful and transparent. He made the negotiation process smooth, quick and painless :) We were quite anxious to come to the dealership because of our previous experience with other dealerships. We will definitely highly recommend our friends and family members to come see him for our future needs. This place offers a very comparative price for their cars, and their financial department was also amazing. We felt that we got a great interest rate for our vehicle. Precious who helped us was very friendly, efficient and straightforward and we really appreciate that. It was easy to decline any protection plans that we didn’t want. She explained the benefits of the plan and we didn’t feel pressured to get them. For that we ended up getting additional protection plans that we found fit. Overall a great pleasant experience with them. Highly satisfied and highly recommend

I receive excellent service from service tech, Pete Amezola. He was friendly, efficient & thorough. He provided great customer service However I was very disappointed with the service from the cashier when I picked up my vehicle. She was rude & lazy telling me I had to go back to the service tech for paperwork when she had it all along. There were no other customers so there was no reason she couldn’t have at least followed up with the tech before sending me away. She seemed a bit embarrassed that she did have my paperwork all along. I worked for a large freight company for over 25 years & know what great customer service is. Thank you Pete!!

I took my car to GABRIEL at Toyota in Buena Park. I purchased a car for 22,000 and the engine is dead after only 6 years! I maintained with oil changes ect and all fluids were filled so that wasn’t the problem. They wanted charge me 6,800 for a used engine with only one year warranty. Of course I declined and suggested I got sold a lemon, clearly! And Gabriel was rude and curt. I had my car Towed home and noticed they didn’t even put my car back together! The battery and parts were left on the floor of my car! They charged me $198 for diagnostic and didn’t put my car back together! Do not give this Gabriel your business!! I usually don’t leave bad reviews but this guy, I’m sure has treated other customers badly!!

Worst service department ever! What should have been a 30 minute service, they said was 2 hour appointment and turned into a 4 hour ordeal and they actually “ lost” my car onsite. Never even got it serviced until we finally got the service director involved and I doubt very much the work was completed in 15 minutes as they state I was beyond angry. The Sales Manager wasn’t interested in helping, the General Manager never called me back and they offered me $20 to Starbucks for my time. Toyota care— not.

Zero customer service rapport, when you have a complaint. Just an excuse for a company.

Great experience buying a used car, a 2010 Honda Fit. Took it to my mechanic and he confirmed what Auto Nation told us: the car was in great shape.

Drove in my Sienna for service. Dealer advised of past recalls not previously performed. Took care of recalls. Performed transmission service at 165k miles. Vehicle running smooth. Happy with time frame and quality of work. Purchased other parts for one of my Camry's and happy with service then.

Just wanted to say that I was treated very well. I was amazed at how quickly they completed the service to my Camry. I highly recommend Toyota of Buena Park.

absolute worst experience in purchasing a vehicle. l was flat out lied to, and given the run around. when confronted with evidence that contradicted the claims of the finance manager, it was still deflected, and excuses were made.

This was my second trip back to AutoNation Buena Park for service for my Tacoma pickup. On both occasions, I was treated very well by the staff, and kept informed as to what services my truck needed. I was given a ride home on both occasions by the dealership. Services were performed in a very timely manner, and had my truck return to me after only a few hours. I especially Want To Praise the service representative, Daniel Choo, who kept me apprised of my truck service, and communicated with me by telephone, as well as bye text, and email. I will be returning to AutoNation again for service in the near future.

Terrible experience here, I was purchased a new 2021 Rave4, after two months later, I realized if I don’t use the car for a whole day, the car will be dead, I was back to the dealership for 2 times, the only thing they did was changed battery, they don’t even know it is not the issue of battery, the third time, I was contacted HQ, and then they checked my car carefully and finally fixed one of the issues! Later on another issue is come out, when I contacted to the CarPlay, it will be disconnected for few seconds and then it will reconnect, not too much, only couple times a day, once almost killed me because I was driving on freeway, the screen was suddenly turn off, after few sec came back, I was in the dealership trying to fix it, they took my car, and left me here, no rental car, no shuttle service, I was spent too much time and money on it, i hope they can fix that lemon car. Every time I need to drop off and pick up my car, right now I was spent 10 days! Nobody care this, only thing we can do is wasting our time and money and energy on a lemon car. No damage to the dealership.

Love that we finally got the van that our whole family loves. Thank you AutoNation for helping us with the whole process and welcoming us to be in your Toyota family! Thank you Paul Nguyen for taking care of us.

Honesty is the best policy. Even I had the bad experience for car service yesterday, but fleet manner corrected the situation at last minute, treated the returned customer fairly, Thank you. The details, please ask your service personnel Gabriel Cabrera at AutoNation Toyota in Buena Park, his service attitude is bad to cheat the customer.

Service rep Mariah Flores was very helpful. Explained everything. Friendly.

Bought a used car that, the next morning made awful noises ans a funny smell when the rear AC was turned on and found other things that didn?t work on the car after repeatedly told there was no ?cooling off period?. The saleswoman I had a 10am appointment with wasn?t scheduled to be in the office until 2pm so she lost the commission (I felt bad). Finance guy was super pushy and has me put down a much larger deposit than I?d said I could. Take a mechanic with you and test, and retest, EVERYTHING on the car in different situations before you buy. Otherwise, decent for a used car dealership.

Awesome service from advisor Daniel. It’s already been over a year since we’ve been taking our 4runner to Autonation and every time we visit we feel confident that the team at this dealership will take care of our car and provide their honest and kind service. Daniel truly cares for his customers and he will never offer anything you won’t need (which I feel like at any other service shops). We can trust our car 100% with Daniel.

Came for a 1st service only rotating tires and fluid check with an appointment at 8am on Sat. Waited 3 hours and learned my car was not worked on and had to just leave without any service. No updates or resolution after the employees found out..

Great sales staff...

Good place to go for Toyota services and purchase car. I bought another car at AutoNation Toyota Buena Park. Very happy. Sales man Chandler, Sales Manager Jeff and Financial Manager Precious Rivera, They are Awesome deal with customer and help you. Thanks all of you.

Always great customer service. All services were explained in great detail and understood. Very friendly and welcoming.

Would put todays visit at around 3 1/2 to 4 stars. My appointment was same day and my Service Advisor Daniel was very friendly. My biggest complaint was that I received an offer in the mail 2 days prior for an oil change with synthetic oil and that a car wash was included. When my car was brought out to me it clearly had not been washed and I asked the attendant and he said they still have not resumes car washes. Why would you send me a brand new advertisement in the mail offering this service if you are truly not offering this service??? Update as of 6/17. The GM of the dealership called me and asked for more details. I could tell we was genuinely concerned and we was very receptive and professional. Like I said, everything else went great! So even though I had an unfortunate experience that day, I will still use Toyota of Buena Park and can suggest them for servicing needs.

It took 3hours and 10minute just for the oil change and the tire rotation. I arrived at 9:00am with an appointment, I got my Prius Prime at 12:10pm.

We went to 8 dealers. Hieu was the only one willing to go out of his way to get the exact car we wanted, without any dealer added accessories. Highly recommend him to anyone shopping for a Toyota.

Great service, faster than promised. I'd give 5 Stars but they still don't wash your car when it's done.

Juan and Bernie made shopping for a new family van a great experience. Inventory on new Sienna has been very low across Southern CA but Buena Park Toyota was patience with us and was able to find and sell us the vehicle we wanted. Thanks again!

Service writers were friendly and respectful. One problem wasn’t resolved. I wanted tire low pressure warning light checked and fixed but one day after I picked up my car, light came back on.

My review, went for a recall repair for my 4runner. I drop off in the morning, I was phoned later that my vehicle is ready. I mentioned I will pickup at 5pm. I got there at 5:30pm and they don’t have the paper work. They had to hunt down the service advisor for the paper work. I normally get serviced from another Toyota dealership and they wash my truck every time. I did not get that at Buena Park Toyota. Thats all.

Terrible customer service.

I make appointment at 1:30 for oil change and done 4:30 why do I make appointment?

Not my favorite AutoNation location. I called for my service appt, and I mentioned that when I purchased the car I had gotten the package of pre-paid car services. It was my last one. I usually go to a different AutoNation Infiniti location and they always do the 5-point inspection and tire rotation AND complimentary car wash, but this Toyota one had sooner appts so I came here. Let’s just say my paperwork showed that I got the basic oil change/tire rotation and my inspection was labeled as “not need or included” plus no car wash offered. The guys there can be a little awkward too when I first got there the first the a guy told me was “Are you looking for Nissan?” Considering I have AutoNation pink plates and it’s an AutoNation location, this was a bad first greeting. The technician himself was a little better but idk something about this location just gives you a weird vibe. If you got you car as part of AutoNation I don’t really recommend this location.

It was a good service visit. The advisor was nice and friendly. Turned around the car in the estimated time. Just took over 25 mins to go get my car once I came to pick it up.

Very good service, fast, safe and prompt

Daniel Choo took great care of me, service was excellent.

When I purchased the car (2020 camry), the sales person handed over only one car key. He said I can get another one anytime after the day. Due to my personal issue and pendamic, I requested a key couple weeks ago. The service person said he can not find out any record. He promised to return to me after the day. A staff in the dealer shop called me next day and he asked me what the sales person's name. Also he said he can not find out any record. Even he does not know what kind of car I purchased. I just want to get another car key. Thanks

Got a new car was in and out inless then 2 hours 🙃

Just bought my 2nd Tacoma from BP Toyota, the 1st from BP was TRD SPORT. Upgraded to TRD 4dr 4x4. The deal was one with no hassle, no pressure, just better than I could hope for. My past vehicle purchases always had some frustration or drama involved. Im older now and know how to act or the dealer just did a better job of listening to what I wanted and made it happen. I'll give the credit to the folks at BP TOYOTA for giving me a great deal.

Tge worst car dealer I have ever dealt with BY FAR

They completed my recall service in 2 hours. This was pretty fast service. A little unfortunate that the shuttle service was not available because of Covid -19 restrictions.

I was not very happy with the service experience at Toyota of Buena Park. I had a 12:30 appointment for an oil change and I did not leave until after 3:30? Why would it take 3 hours to do an oil change? I was not told that it would take that long. I'm sure most people would appreciate knowing so arrangements could be made to be picked up. Also when I asked after 2 hours I was told it would be another 15 minutes when in fact it was another hour.

We had a few texts before hand and once I was at the dealer it was a very comfortable experience. They walked me thru all the new features on the truck. We did a test drive, came back, agreed on terms quickly and happy to have a new truck. This is my 2nd purchase of a Tacoma at BP Toyota. Worth a visit.

UPDATE FOR A PREVIOUS REVIEW Last wkend i wrote a review that was not positive. A misunderstanding with one sales rep caused me to express myself. The mgmt folks after seeing the review asked me to contact them which I did. I WAS WRONG IN MY ORIGINAL COMMENTS. It seems they do care and proved it , once we talked i bought my 2nd Tacoma from BP Toyota. The 1st was 2013 Tacoma which I traded for a 2021 Tacoma 4dr 4x4.They actually did not have the modei I wanted so they found one for me. I did not have to look any further. Saved me a lot of time and effort. The transaction was the smoothest one i have ever experienced while buying a vehicle. To ALL the FOLKS at Autonation Toyota, BP. THANK YOU!. Special thanks to Juan and Bernie You made it seem easy. Look forward to returning the next time I need another vehicle .

Hieu was very professional, patient, and kind in helping me buy my first car. AutoNation had the best deals and better customer service than any of the other dealerships in Southern California.

Good place and good dealership, staffing is friendly and honesty, pricing is not far out of hand .

Took my Honda pilot to be serviced for the fifth time for the same problem. I went to pick up my car and they had left my car on empty gas light was on. I was expecting to get my car the same way I took it in except for the emissions problem being fixed. After I complained about my car having zero gas I got zero help. I spoke to the service person about it and the manager and they both told me My warranty does not cover mileage replacement.So basically I took my car in there with a half a tank of gas and when I went to pick it up with my kids I almost ran out of gas. Horrible service.

Great just started this new job and new beginning very excited to work hard.

Not good at my last visit for car maintenance

Tai was amazing and very patient with me. He didn?t play games and was very helpful.

Awesome service provide excellent care for customers

There are not enough seats in the room for all of us to sit, some had to sit in hallway, others had to sit outside. I went to the ladies bathroom. It was horrible. One woman was in the handicapped stall..it was a bloody mess. The soap did not work. I had to take paper off the roll that was sitting on the side of the sink.

They usually do an a amazing job but this last experience wasn’t the best. I went in to replace the recalled part. I got my car back on a Saturday right before they close with the fuel gage not working and my check engine light going on after driving for a few miles. I had to take my car back on a Monday, which is a major inconvenience for me, so I kindly asked for a complementary car wash. I guess they didn’t care about the inconvenience they caused me because they didn’t wash my car, although it was wouldn’t have been a major inconvenience for them.

I was treated very well. My car was done quick also.

Very fast service. Will be coming back. Will tell friends and family

This is, hands down, the best experience I have ever had buying a new car. I'm seventy years old and have purchased a few but this was the best! My sales rep was Heiu Phamh. Great young man. He was very knowledgeable about everything Prius. It was well worth coming up to this Toyota dealership from San Diego. He was most helpful. He helped us save a bunch of money on our trade in.

I will NEVER again purchase a vehicle from Buena Park Toyota. I have bought my past 3 Toyota’s from there and was looking to purchase my 4th. The service that I got today was unacceptable. I was interested in running numbers on a 4Runner that I was looking to either Finance or Lease. I was asked 3 times if I was buying today. When I said no not today they passed me off to someone else. When I asked the rep if I could run numbers he said that he would need to run my credit. I told him no I would not be running credit today since I have great credit. He then went on to tell me there really is no reason to run numbers if I won’t be purchasing the vehicle that same day since it could be sold the next day. I was still Insisting to run numbers to see which option I would go for. Finance or lease. So he excused himself to get the information on the vehicle. As I was waiting I was wondering what was taking so long. Seemed like he really wasn’t willing to help me since I then saw him outside assisting another customer. At that point I just left the dealership. I won’t be giving my business to a sales person who doesn’t want to assist me. My overall experience was horrible. So unless you tell them you are buying a car they are willing to work with you. Other wise they don’t care to help you and pass you off to someone else who will. And even when they do they take their sweet time doing so. So no I will not be giving my business to Buena Park Toyota. Nor will I recommend them to friends and family.

Very good service.

I had been looking for this specific color and trim on this Toyota Tundra and no one had one. So, I called several Toyota dealerships and Eric at Buena Park Toyota called me as soon as it came in. And about 3 weeks had passed since I had initially talked to him. I went and bought it that same day he called back. Also, Precious in the finance department was able to get me the extended warranty without changing my monthly payment. And, she even entertained my 7 year old son who was wanting her attention. Thank you so much for your excellent service. I’m very happy with my truck.

Bought a 2020 used corolla from them. A couple irritating things made the experience less than ideal. Realized too late car did not have floor mats, and when I picked it up, was told I could buy them for $160, they only gave me one remote/key - I asked for another - not negotiable. I had to look around get the missing mats at a decent price and have a remote/key, made. Seems toyota dealer could absorb that minor cost and sell a complete car. Also noticed reservior for coolant was on low side too. So do they really check these cars over as they advertise? Finally a couple day after purchased, found windshield was covered in small chips - only noticed when driving into low sun, and then was pretty bad. Split the cost with dealer to get it replaced. That was done quickly at least.

Was not happy with finance rep. pressuring me to buy warranty I didn't want, all it did was increase the loan amount and extended the life of the loan. Won't be buying from AutoNation again.

Great car dealership everyone is so helpful and the work is done quick. I feel like the service advisors are on commission

I had Hieu and he was very professional and quick to help. was one of the fastest check outs that i have experienced buying a car. i am loving my car. Thank you Hieu.

Through my experience Buena Park AutoNation Toyota has a good sales staff. I purchased a new 2021 Prius Prime over the phone through salesman Hieu. He was very willing to help with my cash purchase and picked me up at the airport, took me to the dealership and showed me my new car. While the paperwork was being completed he showed me all the functions and accessories in the vehicle. Once I drove the vehicle home to Arizona and tried to register it was when the problems began. I was not given the proper paperwork to register the vehicle in Arizona. I called Hieu and he got with the finance manager to resolve the problem. After a day without any response from the finance manager, I left two detailed voice messages with him and three messages with the sales manager. Two days later neither of them returned my call. Then I tried to reach them through the dealerships operator and the operator did not answer nine calls and all call were dropped. On the tenth attempt the operator answered and I told him I wanted to talk to the general manager. Left a message with the GM giving a detailed scenario of my situation. Within a half an hour I received a call from GM Juan and told him of the problem with dealership return calls and operator dropped calls. He said he would get the problem resolved immediately and FedEx me temporary paperwork so I could drive the vehicle in Arizona until California DMV sent me the vehicle title. Everything went smoothly after that. Middle management at this dealership needs help along with getting an operator to answer calls.

Through my experience Buena Park AutoNation Toyota has a good sales staff. I purchased a new 2021 Prius Prime over the phone through salesman Hieu. He was very willing to help with my cash purchase and picked me up at the airport, took me to the dealership and showed me my new car. While the paperwork was being completed he showed me all the functions and accessories in the vehicle. Once I drove the vehicle home to Arizona and tried to register it was when the problems began. I was not given the proper paperwork to register the vehicle in Arizona. I called Hieu and he got with the finance manager to resolve the problem. After a day without any response from the finance manager, I left two detailed voice messages with him and three messages with the sales manager. Two days later neither of them returned my call. Then I tried to reach them through the dealerships operator and the operator did not answer nine calls and all call were dropped. On the tenth attempt the operator answered and I told him I wanted to talk to the general manager. Left a message with the GM giving a detailed scenario of my situation. Within a half an hour I received a call from GM Juan and told him of the problem with dealership returning calls and operator dropped calls. He said he would get the problem resolved immediately and FedEx me temporary paperwork so I could drive the vehicle in Arizona until California DMV sent me the vehicle title. Everything went smoothly after that. Middle management at this dealership needs help along with getting an operator to answer calls.

I have been taking my cars on this place for more than 19 years Pet Amezola is my advisor he is an amazing person I love. Him since his been helping me .t his Saturday Pete Amezola was not there but Steve helped me he is very nice too thank you Steve

When I got my car it had ants, broken radio screen, and broken armrest that were not indicated in purchase. They were nice enough to help fix the screen and get rid of the ants only because I came in on my day off. Still waiting for them to call me for the broken armrest. I was told it had to be ordered... Now I can’t even get ahold of anyone! I got my plates and they expire in 3 months!!! I just got the car in February. I can’t take time of work to go there, I should t have to if I would just get a call back. Its not fair... I’ve had the worst service here. I guess I have to take time off work just to actually get someone to actually help! Wouldn’t recommend anyone, especially not to William Diaz who didn’t bother returning my calls.

ive been coming to this place for more than 10 years, it had been OK, This time, they asked me for front disc brake replacement so i asked them if rear drum breaks were good, They said they are good!. I went to another shop to inspected to find out how much it would cost in difference to replace the front disc break, --> to get a second opinion.. they said front disc break needs to be replaced same as this dealer but found suddently my rear axle bearing failure and leaking rear differential oil, which would cost arount $1000. They showed it to me what was happening as soon as they removed the Rear tires. im not sure why this dealer told me rear drum breaks were OK when i asked them. also NOT sure if they know how to check rear drum break properly or NOT. I have been coming to this place because they are ATHORIZED DEALER! BUT I can't trust this place any more.

Daniel Choo was great! For explanation and on time follow up

Excellent services

very kindly and fast service

They actually broke my windshield during a repair. Going to find out today if they will fix it's. Horrible experience with the service manager after driving back to take pictures, he thinks it was a rock. Thankfully I called back and got the real GM and he's been a big help. I'm hoping for some good news soon but I can tell the GM here really cares to at least hear what happened. I know my windshield was damaged during repair but I'm also greatful for the great job on the main repair. Thanks Juan. Thank you guys

My 2018 Camry was serviced for a recall on the fuel pump, the fuel pump was replaced and I noticed on my receipt that they had also replaced something to do with the seatbelt, they removed my grand-daughter’s car seat and did not re-install it, just left it sitting there! They didn’t tell me the car seat was not fastened in.

I scheduled a test drive for a 2021 Camry SE Nightshade online and Hieu replied to me within minutes. He was very courteous in his reply, and let me know whenever I was able to come in, he would have the car ready. When I arrived, the car was out front waiting. He greeted me in the parking lot and went over some of the details of the car before we went for the test drive. The whole process from the initial email to the sale and finance was seamless. They were a little busy for a Monday night, which wasn’t a problem since I got what I was looking for. Thank you Hieu and Precious for the help! I’m in love with my new Camry and have gotten endless compliments.

Had a recall done for my 2003 Corolla. Staff was quick, friendly & accomodating. I'm glad that it was done sooner rather than later. Great customer service! Thanks Toyota of BP!!

Oil change done. Said 2 hours with an appointment and was out in hour and a half. Said I have a bald tire, but didn't try to sell me anything.

Good service, on time delivery of my car while I waited, pleasant and helpful staff. I'm a brand new customer for AutoNation Toyota in Buena Park (recent move from out of State), and here's a suggestion which might really set this dealership apart from other Toyota places (Customer Service, are you reading this???): How about giving the car a quick wash (or at least spray rinse...) before handing it back to the customer? SoCal air seems pretty dirty to me and deposits a LOT of dust, etc., on cars all the time...so, after spending a couple of hours and more than a couple of hundred $$$ with you, perhaps you could have, as a gesture of "extra thanks." run the car through a little wash/spray to remove all the dust accumulated on it? Oh well, maybe next time? Think about it! (That quick wash would have, BTW, gotten you the "5 star" rating.)

I?ve used AutoNation/Toyota of BP for the past 5 years. I?ve always been pleased with the results.

Very good experience, good service

Very helpful like there want to help

I love this Toyota dealership. They are always really fast and so friendly. We always work with Pete Amezola! He's the best and always gives good deals and is really knowledgeable. Highly recommend.

Good and fast service My sales person was Eric Yoon. He is great. He can find everything what you want

Did not owner other local Toyota dealership coupon. Service not done. Not recommended, expensive service!

Good and fast service My sales person was Eric Yoon. He is great. He can find everything what you want

They always take care of my Rav4. Sometimes they are busy but always friendly and have good service.

Excellent Service, Amazing Communication, Extremely professional and personable. It was my first time purchasing a vehicle through a dealer and the experience was great. Highly recommend making an appointment with Antonio Aguirre you will leave 100% satisfied.

1. I do not know exactly what had done to my car but I was there for safety recall. I don't feel any difference but actually my break is start to making a noise after the visit. 2. I've been here more than 10 times and sometimes they offer free carwash, sometimes they don't. Either way I don't like it. Because they do very poor job on carwash, actually, it gets dirtier if they do carwash.

Got a great deal on a great car with utmost professionalism from the staff (dealer and finance dept). Highly recommended!

Cant wait to buy a new car !!

Great experience. Very relax and straight forward deal that I have made to buy a car.

Both the Sales and Finance persons were Great! Very knowledgable, Friendly and not Pushy! They made the car buying experience not stressful! Would recommend this dealership to a friend.

The entire experience was outstanding. Our salesman Ryan Lively went above and beyond to find exactly what I wanted. He did a great job making us feel comfortable, was very knowledgeable and made the entire process simple. Their finance team worked with us and managed to get me the deal I needed. I am very happy with my new truck and highly recommended Toyota Buena Park to anybody who is looking to buy a new car. Thanks again Ryan! I’m sure we’ll see you again.

Worst service ever.

Customer service exceptional, car maintenance & factory recall service done fast and efficient! Good job!!

Always have a good experience.

Everything is professional

Service recommendations were a bit aggressive. The service agent was not pleasant.

Inviice#742672 customer #6195973 appointment 11:00am to 13:59 demasiado tiempo los mecánicos se fueron a su break sin decir qué mi carro estaba listo yo fui a buscarlo creo que no es para tres horas servicio de cambio de aceite totalmente no estoy de acuerdo con este Servicio mal mecánicos cero en su servicio Pete excelente en su servicio y los demás sin hacer nada y le cargan el servicio a Pete

DO NOT PURCHASE A CAR FROM THIS DEALERSHIP. They are very professional at the time of purchase. When it comes to the SERVICE it?s one of the WORST dealerships I?ve ever dealt with on my life. You can make an appointment and still be there waiting up to 2hours for an oil change. Also, my dash board where my radio is goes in and out on my brand new 2022 Toyota Camry. I brought it and explained what was happening to my advisor to no avail it wasn?t fixed. I brought it in a second time for the same problem NOTHING. I called for the service manager, never returned my call. The advisor finally calls me back only to tell me ? I need to bring my car down and leave it? no rental or anything. I?ve never experienced anything like this! I don?t want this car any longer due to how UNPROFESSIONAL the service department is.

Above and beyond services provided by Juan Guzman, Jovic Anicete and Tommy. Thank you gents!!!

The management and the supporting staff was phenomenal. Everyone made my buying experience an easy and enjoyable. The team is a credit to their profession and have made themselves great ambassadors to the brand and the company. All of my concerns were addressed.

I went in at my scheduled appointment time. I was greeted but then I was sent on a wild goose chase looking for the so called only person that could help me. He was nowhere to be found and so I had to walk around trying to find him. Finally I find someone in the body shop but he?s not the right one and speaks no Spanish and I speak hardly any English. The person who greeted me finally sees me and then says she can help me. It was very unorganized. Next time I hope they have more than the one person helping out because after I arrived cars started to back up.

The buying and financing experience was fantastic. It was very efficient and was able to complete the entire process in less than 2 hours. Hieu Pham did a great job and everything went smoothly. It was the best car buying experience.

Friendly and good customer servIces.Very fast accommodations in the area.

Facility is clean, friendly people and they have excellent service..

Tony, our salesman, was great. The final phase, meeting with the finance person can be done quicker. Detail said they buffed out some scratches but didn?t, by that time we didn?t want to spend anymore time there so we left.

Professional, quick and on time, it was a pleasure taking my vehicle there.

I was quoted $99 for a radiator flush. When I called back to make an appointment, I got some who put me down for a cooling system service since radiator drain/refill wasn?t in her menu. So that was a lot more $ for really no more work, so that?s unfortunate.

Horrible purchasing experience purchasing from this dealer from Paul the salesperson and precious the finance manager nothing but lies and runarounds Autonation as a whole great company great vehicles and employees at other dealers but here at Toyota of Buena Park they lack this except for the last gentleman in finance department who finally helped me out I forgot his name but he did more in 30 min than the other pair did in 30 days

Will return this to location, Bought a tire before, everyone in the service department are friendly and smiling.

Terrible service. We dropped our car off for what was supposed to be 3 hour service. They called later that afternoon to let us know they didn?t have the part and it wouldn?t be in until Friday. Luckily our warranty covered a rental. We spoke to them on Thursday and they said the part would be in on Friday between 9-10am and that the car would be ready at the end of the day. Then come Friday, the part didn?t arrive until 2pm. Then they told my husband the car wouldn?t be ready until Saturday. My husband told them no, we aren?t picking it up on Saturday and wouldn?t be available until Monday. That?s when they scrambled to get it ready by end of day Friday she they didn?t have to pay for a rental for the weekend. It doesn?t take 3 days to get a part from Arizona to Southern California. I put a call into the service manager and still haven?t received a response.

Manny was excellent, he was on point from beginning to til the end. He was very honest which is key for me. Reliability to the fullest, that’s what Autonation Toyota proved to me. Thank you Emmanuel aka manny!

7:30 appointment and didn't start on my truck until 8:30

Good service. I'm always bring my tacoma for service I trust this Auto Nation location.

Our customer service representative Mariah was very professional and helpful. Very satisfied with the services provided for our Camry. Raquel Bingham

My representative Daniel Choo was very knowledgeable, informative and a pleasure to deal with. He took the time to explain everything thoroughly and truck was completed earlier than expected. It was a great pleasure to deal with Daniel Choo! The work preformed on my truck I was very satisfied with.

Service reps gave a wonderful experience car was serviced with care from beginning to end, representatives were kind knowledgeable and ready to help I thank auto nation for great service I?m glad to have my vehicle service there and I?m more than happy with my sales experience from this dealership I wouldn?t go anywhere else for sales and service.

I Took my O4 Tundra in for AirBag recall and they told me they would call when it's done. I call to check up and was told I'll get a call back. then I call again and Service Dept is closed ( no call ) . this is a work truck needed for work. I need it for work Sunday and Monday and now they say I cant get it till Monday. this is horrible service. Service person should be calling all there customers with updates before they leave and close for the day. service Dept. isnt any good

very good John well Dinesh.

The only problem is the tire light that is always on even inflated tires of maximum pressure.

I purchased a new 2021 Sienna XLE in January. In February I discovered the middle row didn?t move forward all the way due to getting stuck on the all weather floor mats that came with the car. I took the car in on March 1 and was told the issue would have to be addressed with Corporate and it would take 2-3 days to get a response. 3 days later I did not get a call so I called and left 2 messages for my service provider who ended up going home at the end of the day and did not return my calls. I finally get a hold of the service manager who tells me it?ll take 2-3 weeks, not days, to hear back from corporate. 3 weeks later I did not receive a call back so again I call and this time I?m told they received new mats to install in my car. I take my car in the following day and am told the new mats won?t fix my issue. Apparently, they didn?t document the issue correctly when I brought the car in 3 weeks ago. This time they take video of the issue and tell me they will call me back the following Monday after contacting corporate again. Today is Saturday but my expectations for Monday are sadly low. This place has poor communication and issues seem to be resolved at a snails pace.

My husband and I had been searching for our dream truck for quite a long time. We had contacted many dealerships but they weren't really helpful. When I called AutoNation Toyota Buena Park I was immediately connected with a salesman who I consider God sent! Brandon was amazing to work with from the initial contact until the end. He not only went above and beyond our needs but he made sure this transaction went smooth and as painless as possible. And when the financing came William our finance manager also was spectacular made us feel comfortable and answered all of our questions as well as making sure everything continued going smoothly. Thank you gentlemen for going above and beyond!! If anyone is interesting in a car ask for Brandon he's amazing!!

Thank you for the great customer service ! Making buying a car simple and friendly.

Very pleased with professional service, and the overall experience was excellent.

Friendly and helpful service. Quick and efficient. Very clean surroundings

Wonderful experience. I am in total love with my car!

very nice people to make bussines with.

The person maybe his name is Gabriel was so nice and precise and quick. I was so impressed.

Very good personnel service, I was attended right aaway when I arrived at the service area.

Mi experiencia total desde el servicio al cliente hasta la refinanciada fue muy mala

I asked the salesman to qualify me thru my bank, when he came back he told me that my bank have 8.5 interest rate and they give 6.5 int. I got the loan with them. When I went to my bank I got 3.2 Interest rate I try to get the loan information to pay them off and they don?t answer I left them messages and they don?t call me back.

Nice job ... very honestly

the salesman was a blessing. and very helpful thank you

Excellent service. Pete, the Service advisor was especially great.

Amazing sales rep., awesome finance rep., super GM. Thank you Toyota of Buena Park

I thoroughly enjoyed my first experience with Toyota and with Pete upon getting my oil changed. With an appointment, I was quick to get checked in and they were done right under an hour and a half. Pete was kind to chat to and the experience overall was enjoyable not to mention the price was comparable!! Thank you Toyota will visit again!

Poor Customer care, requested few things and ignored completely.

I bought a 2019 Camry SE here a few weeks ago and I’m loving the car so far. I have read other reviews and while the process of buying a car is nice and smooth, other people are saying that they will try to pull BS when it comes to servicing such as not honoring warranties, not returning calls, and all that. My family loves to sue people so hopefully they don’t play any games when it’s finally time to get the car serviced. According to my contract, oil changes should be free so hopefully they honor that or this review could change

Excellent customer service

Overall great experience, only gripe I have was cost of labor. Way over the top compared to the part that had to be replaced. Part $100 , labor $1400 plus. How does that make sense?

I took my vehicle to Pete Amezola and he did a great job keeping me updated. My car was taken care of and I couldn’t be more happy.

Typically when I bring my car in for service my car is washed before it is returned, it was not. Also service took almost an hour longer than initially mentioned

Once again professional service provided . AAAA Will return:)

No pressure.... they prepared an estimate with fees and taxes......easy to work with banks and credit unions....I just would like for them to extend the numbers of days they give you to get their payment from the bank from 3 to 5 days, but other than that, all good.

I worked with Mark and he was amazing. He went above and beyond and even went to another dealership in his network to find the perfect car for me. On top of that, I live FAR away from this dealership and was not able to drive it home the day I bought it. Mark actually offered to deliver my car to me over an hour and a half away for no additional fee whatsoever. I couldn?t believe it! I was so appreciative and loved their no haggle prices and attitude. Definitely check them out if you are in the market for a new or used car. Ask for Mark.

Had a great experience and they listened to what I wanted.

Nice service . Nice , friendly guy . When I arrived him received to me good morning, how are you ask me. I asked. Do you speak Spanish him said yes . And him helped in Spanish. Muy buen servicio muchas gracias.

I visited the dealership on a Sunday afternoon and Bernie was there to greet us. He was very helpful throughout the process from sitting in cars to going on a test drive and ultimately purchasing my vehicle (a used CX 5 in great condition that happened to be on their lot). The whole process only took a few hours and I was very impressed by the care they took to ensure the quality of their vehicles (even used ones). I would recommend this dealership for anyone looking to upgrade their vehicle without feeling pushed into something that doesn?t fit their needs.

Customer service is very good

I am always pleased with Toyota Buena Park and their service staff! I’ve been going there for years and they are excellent every time! 😃👍

very good work😀 and service

I was a little disappointed when I can?t find my coupon through email, so they cannot give me the discount that was on the email. I had to pay $10 more than the discount. They said I need to have it

great shopping experience. quick and easy purchase relatively. finance dept was exceptional. finance manager yanosy made me feel at ease and helped me protect my car. his boss eddie entered and made me feel welcome and made sure I was happy with everything. would absolutely purchase here again and refer others

Eric Yoon helped us, best and most kind salespeople I have dealt with. He gave what we wanted and never once acted like a cheesey salesman. Precious was a fantastic finance person, all in all, from walking in the door to driving home took no more then 3 hr. Best car buying experience we have had to date.

I’ve been going here for years. I have my favorite service techs but they ask do well. Love the free car wash and the safety check when I go on long trips to Northern California. Really good customer service. I believe they treat their people well internally and hope there are appreciated like I appreciate them.

Good service advisor Jimmy Tinajero is very nice to work with...

Second purchase. Good experience. Hieu was most helpful and took care of all my needs

Always treated well. The Toyota team members are very respectful. That's why I always go back.

Well when you arrive they take a while to see you even if there’s only 2 cars waiting and the shuttle raid took long time to arrive also they never call to told me that my car was ready I have to call then they call me back so I believe what if I would’ve call probably they forgot that my car was ready also I ask for a service and they told me different prices for the same service?

He was very accommodating and we felt like he was listening to our needs. Very professional and we would recommend him to our friends.

I got a synthetic oil, filter, and lube. Also, I bought 4 new tires with mounting, balance, and alignment. Service tech Dan matched prices I presented, and said I didn?t need brake work.

We were treated like royalty and the service was completed in a timely matter. However, I would suggest a auto wash after the service as a courtesy as do other dealers.

It was nice experience . Satisfied service, processing and good price

The service continues to be excellent through the years since we purchased the vehicle in 2015.

I have bought two cars from them and I always take my car for device there they are expensive but they do good job usually

Went in with tire problems. Quickly addressed and fixed.

Nice experience overall I got a fair price for my purchase

Wonderful service. Taken my car their got the last 7 years. Would not go anywhere else.

Experience with sales person "Bassam Tayara" was excellent. Very knowledgeable about the car, I purchased from the dealer. He explained all the features of the car.

The Service Dept. has always done a fine job in taking care of any issues or normal servicing that have come up on the 14 years I have been driving my Corolla

My experience was great. Everything felt so easy because they were very helpful . And to Elijah who did everything to make it happen. Thank you.

We had a fantastic experience buying our new vehicle from Toyota Buena Park. Omar, our salesman, is very knowledgeable and made us feel at ease while getting us the exact vehicle we wanted. He had it brought to us from another local dealership since the color we wanted wasn't on their lot. Excellent customer service, everyone we encountered was friendly and helpful. I highly recommend them to everyone!

a reminder call from customer care and update from the service department were so great

Very bad maintenance , they don’t do what they have to do on scheduled maintenance check

I luv this place. As a single woman I depend on their experience to resolve any issues my car has. Always fast and very professional. I?ll only bring my car here because I Trust them. That?s important to me.

I recently leased a Rav 4 Hybrid. The experience was smooth from start to finish. Not only did I walk away with a beautiful brand new car, I also am paying what I was hoping to spend. I’m so glad that I choose the hybrid, It’s a great car.

Hi , your service manager Jerry was great . Found a few issues we needed to address and a few that we?re going to take care of on my next service visit , I bought that Tacoma new in 2003 and autonation Buena Park is the only place that has serviced that truck . You have a great service department and I?m not going anywhere else Thank you again and I?ll be back soon Don Johnson

Every time I have service there the price goes up for the very same service each time. I started around 75 dollars and paid 126 dollars the last time. Just a basic oil change.

Everything went as expected, I have every intention and confidence to reschedule my service at autoNation Buena Park..

They deliver the car dirty. I only provided me one key telling me that the previous owner only supplied them with key. This was not disclosed prior only when the car was dropped off at my house. I wrote on the paperwork to supply me with nothing other key but I have not heard back from anyone from the dealership.

I really happy visited auto nation . Auto nation service very well . I?ll come my next service .thanks for support me

I was disappointed by the car I bought came with tint windows and they never put them on

Very clean dealership, all cars were sanitized. Buying of the car was an easy process

You guys were great ! customer service good and I was happy and please.? I was not shopping for a car I was selling my TRD sport 2017 Tacoma truck to you guys

Excellent customer service! Thank you Alfredo !

They need to learn how to be professional and courteous to their clients and not be a racist and tell scheduled client that the service will be an overnight service lol an overnight service, can you believe it ? When I had my appointment already set up ahead of time and it was not even in a weekend. Very rude the guy almost came in my face I had tell him to back off. And never apologetic.

Service gets your car in and out.

I have always had excellent service and rapport with the personnel at Toyota of Buena Park since I bought my 2015 Highlander. The most recent service on my Highlander was no exception. Thank you to all of you: the personwho booked my appointment on the phone, the service writer, the person who delivered my car to me and the person who was cleaning the ladies room right before I needed to use it. Your courtesy, respect and cheerfulness makes me happy to return to you for every service.

Good job excellent device reliable and dependable dealership

Mark Nava was awesome. He answered all of my questions before we headed to the dealership. Not pushy at all super straight forward. The process would have been faster if it wasn?t for the idiot customers who went in before us. But other than that, everything was smooth and transparent. We will probably get our next Toyota from them.

The sales department was fantastic Kristian in particular. However the service department is by far the worse. I was first told taking my 2020 Tacoma TRD off-road on any off-road terrain would void my warranty, only for that to be corrected by Toyota corporate. I still have yet to have this resolved. AutoNation Toyota returned my truck to me with the skid plate off my vehicle and has yet to call me back to get this issue resolved. Also they have yet to call back Toyota corporate to resolve my warranty issue for a alignment on 2020 Tacoma TRD off-road with 850 miles on it. I seriously hate writing negative feedback on anyone’s social media page. I feel automation has left me with no other choice. Maybe if they could step up and make this right with me, I would be more than happy to delete this.

Have a schedule appointment early but took 3 hours for regular service, which is normally 1.50-2 hrs. previously. The service consultant is not really friendly and I still have to check with him if it is done (normally the other consultant check and inform us if the car is ready and accompany us to Cashier for payment). Went to his office and tell me the car is ready and gave me all the paper works and was told to go to Cashier to pay.

Since buying my car in 2014 I have continued to receive excellent service. Friendly Service Reps.

Took in my Scion XB for 30k service this afternoon (09/10/2020) and was very happy with the excellent service.  My service advisor was Daniel Choo - he was courteous, prompt, fair, reasonable, and took the time to explain and provide advise on the details/items involved in the service.   Never felt any pressure ... and ended up just getting what I  really needed done at this point and at the same time got the recommendations for anything that needed to be addressed in the future.  These dealer scheduled maintenance are usually never a good experience (expensive, unreasonable, etc.)  but Mr. Choo made the experience a lot more pleasant and I will not hesitate to come back to this Toyota dealership in the future. Also, rest of the staff (person who delivered car after service, cashier, waiting room/facilities etc.) I encountered during the service were courteous and professional. Felt good, like a customer that was treated well and appreciated. Thanks.

Took in my Scion XB for 30k service this afternoon and was very happy with the excellent service.  My service advisor was Daniel Choo - he was courteous, prompt, fair, reasonable, and took the time to explain and provide advise on the details/items involved in the service.   Never felt any pressure ... and ended up just getting what I  really needed done at this point and at the same time got the recommendations for anything that needed to be addressed in the future.  These dealer scheduled maintenance are usually never a good experience (expensive, unreasonable, etc.)  but Mr. Choo made the experience a lot more pleasant and I will not hesitate to come back to this Toyota dealership in the future.

I want in with my Prius because of a tire with a slow leak it was an incredibly busy Saturday. They got it back to me in a timely fashion and didn’t charge me for fixing the tire.

How I wish theres a car wash, good customer service.

Great purchase experience!! Easy seamless...Thank you Kevin Rico for helping my niece buy her first car!!! She is loving her new wheels!!

Love to take my car to toyota, they have the experience

It was very good. I am satisfied with the dealers' service

Everyone is courteous and ready to help, I had 2 Services done so far, One was a schedule maintenance service and the second Was A recall. My only concerns about a courtesy car wash, When did it stop ??? Other than that service is great.

No haggle, great price, delivered to my house. I literally could not have asked for a better buying experience. Hieu Pham was the greatest no pressure sales person to work with. I will definitely recommend him to my friends!

Great costumer service , clean environment , my opinion AutoNation Toyota Buena Park is awesome

Did not do a good job of wearing mask the correct way or social distance

I setup and appointment for 5k service on my 2020 sienna and was told it would take 1.5 hours , so I opted to wait. I brought in my vehicle the next morning at my scheduled time and the advisor advised it would be 2 hours, so I advised I would wait. After waiting for 3 hours with no notification of any delay by the advisor , I took it upon myself to find him and ask about the status of my vehicle, at which time he told me to go back to the waiting area and he would find out. After waiting another 30 minutes, he finally came in and said my car was ready. If I knew it was going to take 4 hours just for a tire rotation and to check fluids, I would have just dropped off the car. This was the worst customer service I have ever experienced from a dealership and this is my first Toyota and am not happy with them so far. There is no regard to the customer by the representatives there. Very unprofessional to say the least.

Cristian B. was amazingly helpful throughout the process of buying a car. He is great guy who cares about his customers and went above and beyond to make sure we were well taken care of. Thank you Cristian!

This place always takes care or all my cars needs, manny at the service department is awesome and very professional! I give this dealer 5 stars

I like taking my car to the dealer I wish they had cheaper labor rates though so I can stop shopping around for other services at other places

Service Rep Manny answered all my questions and concerns. Wait time was within the scope of service. I would recommend.

I was helped by service advisor Emmanuel, he was so nice and guided me through everything carefully and thoroughly, he gave me options and made the whole experience so comfortable and trustworthy. Thank you so much Emmanuel!!! Aka Manny! Ask for him, he?ll take care of you.

Not impressed with their service. Took us 3 hours to pay all cash for a truck. Would not even throw in the missing floor matts

They are very kind and professional We felt welcomed

Great customer service. I do not own the vehicle, it belongs to my employer and it is used as a company vehicle for employees to use when they visit our locations.

Toyota of Buena Park never disappoints. The service is exceptional. Because I have been having my cars serviced here for over 20 years, I trust them and feel that I am part of their family.

I was Extremely disappointed to see the guys getting in my car were not wearing gloves. They should put new gloves on each time they get into customer?s cars. I was also upset that the guy driving my car had a mask on but it wasn?t covering his nose. Pointless. I will not be back.

They Were extremely respectful And fast. The facility was extremely clean in respect to Covid 19

Excellent Service!courteous customer service and easy appointment same day.

I was in to have my 2nd car key programmed. Alex Alonzo was very helpful in having that done since I live in Redlands and made the trip out to do that. Appreciated his support.

Outstanding customer service and repair! I highly recommend Toyota Auto Nation in Buena Park for car purchase, service and repair. They are the best! ?

Bought our 16' Highlander here and have had all servicing done at the dealership. They do a great job. They take care of the customer to ensure your vehicle is serviced in a timely and thorough manner. Definitely recommend this dealership for all your auto needs.

This was our second time taking our car here and I am always pleased with the service here. Pete, my service advisor was very kind and let me know what was needed on my car. Thank you for your help!

It was OBVIOUS the PPP loans were for SMALL BUSINESSES. It was unethical and disgusting that AutoNation applied for and accepted a $77 million dollar loan! You gave a giant middle finger to small businesses and the American people - our tax dollars funded these loans! I posted info about this company on my face book page: “WE WILL ALWAYS REMEMBER THESE COMPANIES AND WE WILL GIVE THEM THE MIDDLE FINGER RIGHT BACK. IF YOU OWN STOCK IN THEM, SELL IT (I did, just sold them ) Shame on you!

We have always gone to this dealer and had a great experience. Until last month when my lease was up and I was there to complete the buy-out process. I was charged a $500 vehicle inspection fee. This is ridiculous, as it was not stated in the contract. All the salesman could say is “that change was implemented two years ago and there was nothing they could do about it.” No effort whatsoever from their end. The wait time was ridiculous, considering my credit union had already approved my loan. Needless to say, I’m not returning here again. I will be taking my business to people who have better customer service skills and appreciate their customers. What a disappointment.

Joe Bonilla was great. He took very good care of me while my car was being serviced. He made sure that all of my questions were answered and made me want to bring my car back for future service. After my experience of buying the car there, I really didn't want to go back. But I would take my car back if I could get him each and every time.

We had a great experience with Buena Park Toyota. Felt no pressure and we feel like we got a great price. Staff was very nice and helpful.

I went to the dealership at night so it was hard to see everything on the vehicle. During the test drive of the vehicle I heard brake noise to which Hieu Pham, the salesman, told me I could bring it in the next day and they would check the brakes. I looks at the rotors myself and saw heat spots and lip, but according the mechanic because it was within specifications they were good. I?ve had the vehicle for less than a week and EVERY single time I brake there is a loud pinching squeak from the rotors they refused to replace. I also noticed the next day the front tires are bald, below 3/32nds which is considered unsafe tires and more importantly ILLEGAL to sell on a car. The vehicle is also all wheel drive and per numerous consumer reports, repair facilities, and even Audi themselves; require you replace all 4 tires if any one of the tires is within 2/32nds difference in tread depth because failure to do so would damage the drivetrain of the vehicle. The sales manager Fransisco, argued with me that the tires were 1. not bald, even though I work in automotive and known very well what an unsafe tire is and 2. doesn?t know anything about AWD vehicles and told me that all the tires did not need to be replaced that they could be replaced individually. Countless times I spoke with the salesman and the sales manager who seemed to not care about not only my dissatisfaction with their customer service but the fact that the vehicle they sold me is UNSAFE.

car repairs and check ups

The worst service ever! Took our two month old "Certified" Sienna in yo see why the check engine light came on. I spent three hours with my 5 kids in the waiting area with no update. The kids were getting hungry so I needed to get out. Asked for an update only to be told they do not know what the problem is. Why would they keep a customer with five kids waiting for three hours with no update? Waited two more hours because I got extremely upset. They were very unprofessional and unapologetic even seeing that I had five kids they needed to be fed. They said I can get a rental so they could have more time to inspect the van, but really they were near closing time and they just wanted me out. I had to pay for the rental, which they did not tell me about. They didn't even offer to help me move my car seats and stroller. I tried to find the contact of either the general manager or the service manager but it's like they purposely do not want you to contact them because their "staff" page is blank with no names and numbers. I definitely regret buying from this location, my van didn't even make it to my second payment and now I'm stuck with a rental.

Always great service and Pete is always very helpful. Thank you and keep up the good work!

Always courteous and timely in repairs. Also, enjoy the great coffee machine while waiting!

Great service and very quick! Thank you for Steve for handling our services with great patience and in a timely manner.

The process to buy my new car was simple and easy! They broke down everything to show what exactly I?m being charged for. I was brought in with a good deal and left with an even better one. Shoutout to Frederick Leyva for being an amazing and genuine salesman! I couldn?t have asked for a better salesman to help me buy a car!

my car is only two years old car. needed only the regular maintenance, but tech said i need 30000 must do service blah blah blah, which I don't know how to check if that is necessary. I did and paid another 400 dollars on top of the 400 dollars I paid last time I visited here for regular services. I feel like ripped off, and my friend who works for mechanic said it was not necessary service at 30,000 miles. I feel like ripped off, again.

I took my Camry in for what I thought would be an oil change only to find out that it didn't need one because they had used synthetic oil and the light comes on at 5,000 miles and nothing can be done about that. I let them rotate my tires so that they could fix 3-4 other minor things that should have been fixed before I bought the car (bought from them used) these are things that should have been fixed before or at the least covered by warranty but I just didn't notice the night I bought it. Turns out nothing was covered by warranty or done as a free service - things like reattaching the weatherstripping around the drive door, repairing the rubber trim strip on top of the car, adjusting the parking brake or putting new batteries into the remote that was supposed to have gotten new batteries at purchase just 5 months earlier. Not only were they not free but they wanted hundreds of dollars for service that my regular mechanic would have done for free. I paid them $30 to rotate my tires, but I told them that is the last time they will see me.

they trytosell you a vehicle with large monthly payments

Enjoyable experience from the beginning to the end.

The buying process was extremely easy and upfront. My sales person Dennis was awesome and had everything ready to sign in about an hour. I?d recommend not going late on a weekend afternoon as finance can get backed up, but other than that, everything I experienced was top notch.

Receptionist is a liar, I was told my service advisor for years was off but found out he was there. I know him for years so I know when to bring my car for service.

Facility net and clean, all staff friendly and helpful

David at Toyota Buena Park is who you want to deal with!! He was so extremely friendly, smart and got the job done. We went in adamant that we were going to look at a few locations before buying. That changed quickly when we agreed David is who we wanted to buy from. THANK YOU!!

Excellent service from Mr. Michael Escano & Ms. Precious Rivera.

Chandler was great. we got a very safe vehicle for our daughter and were so pleased with him. he was helpful and polite and made the buying process easy.

I took my car there to get my 2nd(10,000 miles) service and I thought they would use synthetic oil and that I would get tire rotation and a car wash after they service my car but when I picked up my car the car was not washed and the tires were not rotated and on my invoice it is stated that they have used bulk oil, the waiting area was very unclean and the coffee maker was not working,

Thanks to Tiffany excellent customer service Professional and very courteous

Received excellent care and customer service. Estimated time of completion was accurate, honest, and reasonable. Explanation helped as well. Clockwork and information on when my service contract was expiring to avoid any surprises.

Always a positive experience at this dealer. Will continue to come back for future services.

The service performed on my van was done timely. I will use this Toyota location as my primary service center.

By not leaving an oily, drippy mess under your skid plate so it leaves an oil puddle when you park in your driveway.

Went in for a standard oil change, when I parked in my driveway I found an oily puddle from the run off the mechanic failed to clean after he made a mess under my truck on the OEM TRD skid plate. Some people are just useless.

Pete the service writer was very helpful, checking in on me from time to time as I waited for my vehicle even offered to get me something to eat

For almost 14 years my dear wife and I have used their service department for ALL our Toyota’s service needs. Service Advisor Pete Amezola always gives us trustworthy advice and never recommends we spend money unnecessarily. Their prices are never unreasonable. Never in all these years have we ever needed to return either of our cars for a service redo. EXCEPTIONAL SERVICE is what they ALWAYS provide!! Also, last May we bought a new Corolla Hybrid. The price was very fair and we are finding it perfectly meets all our needs and exceeds our high expectations. It is comfortable and has GREAT safety and convenience features as standard equipment. We carefully keep track of our miles driven and gallons consumed, and to date are averaging 54 MPG!! Based on our experiences, we highly recommend this dealership for both sales and service.

After service, my tire pressure is low. I don't understand why my tire pressure is low. They did check my tire but why after service. My car has warining sign, tire pressure low. I will go another tire shop.

I was extremely pleased with what they paid me for my truck. Even more happy that they didn't pressure me to purchase a vehicle. Great service plus I was in and out of there quickly.

Very good service on car maintenance. I bought a new car here and very happy with the service of sale team toi

Every aspect of my experience was fantastic. Alex Alonzo went above and beyond getting me the exact car I was looking for. I had a bad experience at another Toyota dealership before coming here and was very happy to buy my car there.

Customer service was friendly, responsive, and sensitive to my time and schedule. The service associate was helpful, answered my questions clearly, provided good advice with respect to what servicing should or could be done, without ?selling?. The service work appeared to be properly, completely, and neatly performed.

We received great service! Thank you! Keep up the great work!

Jose, and Marlene in sales and Pete in the service department treated me like a V. I. P !!! I would recommend this dealership to anyone who wants the best price on a new car !!

Prior to arriving at dealership I knew which car I was purchasing and final price, no haggling at all.

the excellent service they provide and on a timely manner

Pete Amezola took care of my needs on my 2019 Tacoma Truck. Excellent

They have a lot cars sub an trucks to choose.

Every one was so nice and helpful I would definitely recommend this dealer to friends and family customer service was above and beyond

Emmanuel was great The hole experience was excellent

New Manager very kindly

excellent, professional, would surely be back and recommend

I bought from them, promised on the number and when I get there, they go back and plays games. I had terrible experience with them and I made sure I got something in return, that something they promised, I still don't have even after 3 weeks. Truly unprofessional dealer. I wouldn't recommend this xxxxx to anyone.

The Service Advisor (Pete Amezola) whom I've been dealing with is courteous, attentive and straight forward in his advice and service/repair recommendations. I have complete trust and confidence in him over the years I've had my vehicle serviced there.

Fast reliable service Even without appointments I got my sienna service with an hour

I?m satisfied with their service always helpful. And always someone assist you.

My car was serviced fast and the staff was friendly

Great job everyone at Buena Park Toyota! A pleasure doing business with you!

David was a huge help with helping me find my dream truck! He made my first car purchase experience, a great one!

I had no appt. they got me in right away. Did my mntnce. Very friendly and helpful.

Best price and great service! Jose and Hieu have been super helpful with my purchase of the RAV4 and maintenance services. Highly recommend this place to everyone.

Wiliam -service advisor was very good at explaining repairs done and the time-frame in which any future repairs are needed.

The service adviser Martin Miller was very attentive and let me know how my service was preceding. I was grateful to know how things were going

Good and fast service and also good service to my service adviser

Our service writer Martin is excellent and professional. He is honest and provides clear explanations of needed repairs and costs. I would rate him a 10 out of 10 (10 being the best).

I had great experience here with my Toyota Camry. Paul helped me out and showed me around the place. It was pretty quick on pricing. However, that day there was only one who did financial so we had to wait long. But generally this place is nice. Saleman doesn't push you to buy car.

Pete is the best service advisor I have dealt with in all my years of driving

Friendly alot of acknowledge about Toyota's

Great service over here at Buena Park AutoNation! Thank you!

Took my 4runner because there was a recall on the airbag. Left my car.. 4 hours later, they called to say my car is ready for pick up. I got my car.. drove off to pick up my kid. I didn't notice that they have left a part of the dash open until i turned my AC on. (The area where the temp knob is.) I tried to push it in myself thinking it would be it but it wouldn't close All the way in. I drove back to the shop. They took it back in. A couple minutes later, came back and it is still the same and the guy told me that its how it should be. Im no car expert but im pretty sure there shouldn't be any space around that box where it says "passenger airbag on.

Everyone is very helpful. They understood my problem. My car was finished in the time they said it would be done.

I felt as though I was overcharged for the service provided even though I agreed to have the service done. I was called at 9 am with the recommended repairs at 11:30 am my car was ready. I was charged 1250.00 in labor to replace 4 spark plugs, 2 air filters, one belt and rear brakes. If you do the math and divide 2.5 hours into 1250.00 worth of labor the cost per hour is 500.00. I don't mind paying for service but I feel this is over the top and I would like an explanation.

I was pleasantly surprised by our buying experience at this dealership. Our sales associate was very knowledgeable about the different makes, models, and features that were associated with each car we looked at.

Wonderful service, helpful , professional, friendly

Met with Brandon, had an easy, pain free no haggle experience. Brando was also honest, straightforward and to the point! Will be see him again in the near future.

Thank you very much for making this easy and painless. David and Mindo did a great job helping us pick the correct car. We love our SUV!

Tire pressure warning light came on. Pete promptly had tires thoroughly checked, pressures adjusted, and warning reset. Great, friendly service ? as usual, thanks to Pete!!

I took my 4Runner in for service and a couple of minor repairs. Martin Miller was the Service Advisor that helped me. He provided EXCELLENT Customer Service and was very helpful. Thank you for having such a wonderful employee with customer service skills working there!!

It was a great experience and they were all so friendly. They answered all my questions.

I took my 4Runner in for service and a couple of minor repairs. Martin Miller was the Service Advisor that helped me. He provided EXCELLENT Customer Service and was very helpful. Thank you for having such a wonderful employee with customer service skills working there!!

Took my 2018 4Runner for it's 20 k mile service, I didn't have an appointment, but they still took great care and got the service done in an hour.

Everyone was verry helpful. Answered every question we had.

The only reason I keep coming back to this Autonation Toyota Dealership is because of Pete A. I always request him to take care of my car. I have complete confidence and trust in him. He is honest and cares about his customers. If he wasn’t there I would have to look for someplace else to go.

Thank you Sandra, Jose, and Rico for your hospitality and professionalism at AutoNation Toyota Buena Park. You guys provided a very pleasant buying experience.

Terrible service and very serious environment, no help for a young white male because I was stereotyped? When girlfriend came along much more interest arose..

I just was satisfied with the service I received with the person who help me the one who got all the information about the problem I had with my car. I forgot his name

Costumer service was pretty bad. They took too long for the process of buying the car.

Fast service. They honored The online price. They had my color and trim. Great car.

Very pleasant customer service here recommend highly.

The staff is very professional, not pushy, pleasant of all the cars I bought in the past, it was the quickest deal with no hassle!!!!

Dan was very polite and listing to what else need done be side the oil change.

had a great experience and Elijah was excellent. Our finance guy, sorry can't remember his name, was awesome also! Would definitely recommend. Was a 10 experience!!

Pete Amezola in Service rocks

Great service and Pete, my service technician is always courteous and helpful.

James Yun was friendly and explained in details. I appreciate it.

Awesome service. Hieu Pham even delivered my car at home. Precious Rivera worked with me through the financial aspect. Thank you. Keep up the great job guys.

nice people and great service

I had a service appointment on 31st August at 2:pm but I showed up at 1:00 pm instead. Mr John Kim told me that in order to properly fix the slide door electric part it will take 4 to 5 hours , so he asked me to schedule an other time. If I am not making a mistake the service shop is open until 6:00 pm . From 1 to 6 o?clock there were exactly 5 hours. I understand that it was a Labor Day weekend and they may wanted to go home earlier that day. However, on 9/7/2019 I brought my car for inspection and for the right side slide door manual button problem when pressing it won?t open the door. But the door can be opened from the buttons option from the driver seat. Mr John Kim told me on 09/07/2019 at noon time that my Toyota Sienna 2015 slide door does not have any electrical problems but the problem is with battery . He said your battery level is at 120 or something it must be at 500. I accepted his words and authorized purchase of a brand new battery for $270.00 because I trust Toyota customer service and I thought Mr John Kim is offering me the best option . But to my surprise the sliding door problem is still the same the new battery did not fix the problem as I was told by Mr John Kim. He was only interested in on selling me the product rather than taking care of their loyal customer . I referred many friends to purchase from Buena Park auto zone . But I am speechless with this kind of service that the mechanics even did not check whether the slide door can be opened manually or not. Now I bought a brand new batter while my car battery was in good condition and I did not have any problem with it. It was an unnecessary offer made by service shop department . And now I am writing a feedback about my experience at Auto-zone Buena Park service shop early in the morning. I hope this problem is resolved to be satisfied by the services and customer care. With Regards, Najeebullah Nawazi

I have never written a review but I felt compelled to after the terrible service I received from this dealer. I inquired about a car via the dealerships live chat on Friday morning and was told I could set up an appointment for 10am Saturday for a test drive and someone would contact me via email. I then receive an email from autonation stating my appointment was at 7:00am on Saturday (before they even open!) I call and speak with someone named Sandra and explained to her I scheduled an appointment with live chat for 10 am not 7am. Sandra apologizes and says 10am is fine and that I will be able to view the car and test drive it. I drove for 45 minutes from LA to Buena Park to this dealership and got there at 9:45. After a few minutes of waiting I am told that Sandra is not even there today and that the car I was inquiring about is still going through testing and I will not be able to drive it or even SEE it until a few days from now. I asked why Sandra would tell me I could test drive it if it isn't even available to view. The girl there tells me she doesn't know why she would say that but that the car is not ready and there is nothing she can do. What upset me most is the person who told me this didn't even have the courtesy to apologize for the error, which made it feel as if this happens regularly. I verified the day before so I don't know why I was lied to but it really put me off this whole dealership.

Very nice & pleasant. Pete, service manager was very helpful and I am very happy with service. Thx

Very friendly and professional

Pete always very knowledgeable and very helpful.

I had my car towed to the dealership because the check engine light suddenly appeared and it was obvious the car could not be driven. Steve took great care of me. It was late, so the car was repaired the next morning. I was called around 11am that the car was ready and I'm back on the road again. Thanks, Steve, for taking great care of me!!! I've only used Auto Nation since my car was new, 10 years now.

I went to get my truck serviced for the first time in awhile. Pete was incredible helping me out and getting my truck all ready and running great again

*CUSTOMERS BE CAUTIOUS AND AWARE* The service department has questionable integrity on work, services, and/or inspections performed. I have invoices stating (photos can be provided) work was completed and/or performed when it wasn’t. I also have word of mouth from a service advisor (Pete A.) work was not performed when the invoice says a multi point inspection was performed. Similar incidents have occurred on more than one occasion. Customers should look over their invoices and ask questions when speaking with their service advisor. Do not take their word on work performed! From something small as a lightbulb being out going in and having it checked (given a green inspection) and leaving the dealership with the lightbulb still being out. They didn’t check or inspect. This is something small, but I also have larger issues that occurred with my 4Runner. I gave this service department the benefit of the doubt and continued to take my vehicle there, but they continued to provide me with negligent service. I have been in contact with Toyota corporate, but since each dealership is a independent owner corporate couldn’t help, and the dealership GM didn’t even reach out to offer any apologies and/or possible resolutions. Corporate couldn’t even locate the GM’s name for Autonation. They had several names listed when they tried to look them up to provide me with a name. Customers be aware of work done or not done on your vehicle. Autonation, no need to reach out to me at this point. Just wanted to share my experience with other customers.

Great service. It was fast. They were courteous.

Amazing service by Tiffany. shevtook really great car of me and my Avalon. Thank you so much!!! Give that girl a raise

Took my truck in to get serviced. It's been awhile since I have since I don't drive it too much anymore. Pete was great. Explained everything to me that needed to get done. Called me when my truck was ready and told me if any additional issues they found.

I wasn?t sure how I felt about the no haggling process. However, after a couple of weeks looking at cars, I came to auto nation in Buena Park for a last look before purchasing a car a saw at a different dealer. Found a better deal with Auto Nation. Their rep, Hieu, assisted me and I appreciated not feeling pushed or rushed to make a decision. After testing the car and deciding to purchase it the same day, everything went smoothly. The financial processing was a bit long with many additional add ons they wanted to offer but that is expected. Overall, they made the process very easy. I was offered to come back in a few days for a detailed cleaning.

Pritika Kumar with AutoNation in Buena Park is excellent Plus an A in customer service skills = Pritika Kumar should get a pay raise today!

I got a really bad experience

Brandon was an amazing dealer who made sure the customer was accommodated for never saying no and willing to help us the best he can. Not only that, he would go out of his way to make sure he was available based on our schedule.

William was awesome he listened to our needs and request. He provided top notch service.

Nothing to complain except why they want copies of your ss card😱

I am a first time buyer and Brandon Guelker was fantastic!! I cannot thank him enough for his patience and flexibility!! He took all my concerns in consideration and made my experience so easy. He made me feel very welcomed and comfortable being that I am only 21 years old and no experience whatsoever in purchasing a car. I recommend him 100% !!

My service advisor Luis was fantastic! I cant commend him enough. He took the time to listen to my concerns regarding my navigation unit issues and found a solution. Service was quick and solid. Highly recommend you coming here for all service related activities

Not creditable, untrustable. Misleading by finance clerk, Deceiving on checking car condition

Staff very friendly. Service was excellent

Excellent customer service from the dealer and also approachable acommodating on processing paper works.

Eddie is the best in the Service department awesome customer service!

People in automation are profesional and they solve problem right away, good job!!!!

Awesome Customer Service. Fast & Very reliable too. I left my car for battery change and it was done in the promise time. I was even surprised that they car wash my car. I will definitely come back to you guys for all service needs.

Great Service! Amazing Customer Service! It was my first time in this dealership and I was amazed of an amazing service I receive in my Toyota RAV 4. They were able to schedule my car on the time I wanted and I was even surprised that they wash my car. I definitely recommend this dealership to everybody!

I am very satisfied with Toyota Services in general. I am based in Vancouver BC Canada, and we did a long trip to every state of United States, when we reached Buena Park California, I decided to stop by at Toyota to get my car service. This is my second time that my car had service since I bought it, and I am very pleased to say that I am very satisfied the way I get treated from the time I arrived in their service facility, people are very nice, accommodating, easy to deal with, very patient to their customers and mostly they gave me same treatment as like I am in my own dealership in New Westminster BC Canada when I bought my RAV4, it feels like home. All I can say, even I am not in my dealership in Canada, I get treated same way. Keep up the good work and more power to your team. When I come visit Buena Park again, I will definitely come back here to get my car service. I HIGHLY RECOMMEND.

this was my third service visit.Each time I was greeted and my vehicle serviced promptly.The wait has neve been over 2 hours and the tech always explains everything being done or needs to be done and the always wash my vehicle! Very nice waiting area with coffee and snacks.I actually don't mind waiting to get my car serviced and if there are discounts,the tech will apply them..this is my go to service center!

The staff was friendly, professional, knowledgeable. They made this an enjoyable, efficient shopping experience. Thank you!

The Service was great , Eddy and the service manager Harley treated me with the utmost kindness and respect.

Excelllent service from beginning to end. Great customer service from the guy that helped me out. My car went in for the 5,000 mile service and i was out within the hour. Pleased with the experience.

I took my new Toyota for the flat tire and the diagnosis was to replace tires as current tire was beyond repair. It turns out to be all lies and fraud after I took my car at America’s tires. They were able to fix flat in minus and suggested (tires are Perfectly fine, no replacement needed). Based on my experience at AutoNation, I won’t recommend this dealership to anyone.

Our salesman Paul was great, but the process took hours and hours waiting for the appraisal on my old car, waiting for them to put together the numbers, waiting for the finance people etc. I left 6 1/2 hours after I identified the car I wanted to buy!

Excellent service!! Great and friendly workers!

The customer service was fantastic quick and efficient people and staff were great would highly recommend to any Toyota owner

Had an appointment for third service on my 2018 Camry. Checked in by Harley and told about one and a half hours. Waited in waiting room about 2 hours. About 6 people came in after us and were called out while we still waited. I went out across the way and asked about my car and a man took me to Harley's office. They talked and then called me in. They said no one was aware of my car's papers for service. Then they said they'd take care of it now. It was done in about a half hour and I wonder if everything that should have been done in one and a half hours was done in a half hour. Got an email to call Michael Hogson if a problem. Called 3 times and left messages and finally today they said he's not there anymore. They Offered to transfer me to Harley, but he seemed to be the problem so I said No. Very disappointed with the whole thing. It seems the service department isn't run very well. I am a very unsatisfied customer.

Customer service is highly recommended.

Claudia Rodriguez was extremely helpful in facilitating my car repairs in an affordable and timely manner. Thank you!

This was my very first purchase of Toyota not alone visit to the auto nation. Brian made the Toyota purchasing experience very pleasant and easy!

Everything is really good!👌🏻

This Review is to warn everyone about my purchase with Toyota Buena Park, and to hopefully save someone else the hassle and frustration I've had to deal with. Buena Park Toyota where do I even start. I bought my 2016 Honda Pilot on January 26th 2019 from them. After I left the dealership things became apparent to me, the car had no gas, no window washer fluid, the dome lights didn't work, my 2nd key needed a new battery. Their were water spots all over the car, clearly they hadn't washed or detailed the car at all. Now it's been 2 weeks a total of a month since I've bought the car, I haven't received my check that they owe me, I haven't received my all weather mats or a call that the screen is in. Overall I just can't believe that they would sell a car like this, I can't imagine that their isn't a list that they go over prior to putting a car out on the lot. No one seems to know what's going on with anything, I just got off the phone with a parts guy and pritka another sales person waiting to hear back with the outcome. It's been such a pain to have to follow up with all this, a customer should never have to follow up with a sale over and over again! Now on Sunday February 17th my check engine light went on, mind you it hasn't even been a month since I've had this car. I contacted the General Manager Jose Gomez and he preceded to tell me to take it to Honda that they were closed for the holiday weekend. I then told him I can wait to bring it in on Tuesday the 19th. He said he would see me then, I showed up on Tuesday the 19th at 9am Michael Hodgeson the Service department manager took my car back and said to have a seat in the waiting room, I told him I was here to see Jose and he told me he was off that day. I messaged Jose to find out he wasn't coming in and hadn't informed anyone of the situation at hand. No one knew of anything going on, Michael then preceded to show me pictures of Rodent damage all underneath the engine. He told me they will have all of this taken care of, and that they were going to take it to Honda to have fixed. This dealership has no idea about anything, I don't believe any maintence check was performed before I bought the car, Jose Gomez is the worst General Manager, he has no idea what's going on with any of his employees and shows no responsibility for anything. He should know what's going on and if someone isn't happy or issues have happened he should want to fix the issue at hand. This in which he hasn't done. I really just want to buy a safe reliable car. That's clearly not what has happened. Now to update yet again, April 22nd we took it back in to Toyota because there is clearly an issue with the transmission. It doesn't shift properly and the RPMs toggle between 2/3 and between 30-50mph. The Toyota technician that drove it said he completely felt what we were talking about. We were given another rental car, and our car was taken to Buena Park Honda to be looked at. The Honda technician called and said he drove the car for 6 miles and didn't feel what we were talking about, and for us to describe what we were feeling. So we did. He then called to tell us, he felt what we were talking about and that he called Honda USA and they informed him that's how the car is suppose to drive. Anyone that's driven a car before in their lifetime could tell something is wrong. We proceeded to look online and there's several complaints about the 2016 Honda Pilots Transmission and that Honda refuses to acknowledge the issue at hand. It's not fair that the consumers buy this car thinking their getting a safe reliable car and to have to replace a transmission at 40,000 miles. It's so ridiculous and just wrong. This has been the worst car buying experience and shame on Toyota and Honda.. I'm simply just asking that this be made right. Jessica Johnson

Finance and service department are spot on but the salesman who was helping me needs to know about CUSTOMER CARE. SHM

The service tech was informative, courteous, and very helpful. He made it seamless and I got the completed call like he said he would. He also offered whatever discounts there were for whatever service I got, making my dollar go a long way, bring value to my service. Overall good experience, and I enjoy bringing in my car for service there, Miller Toyota could learn a lot from this Dealership!

Helpful and Friendly stuff . Luis helped me. He provided amazing customer service, and answered all my questions. Thank you . I will definitely be Back.

We recommend AutoNation Buena Park because they have a good customer service. This is our second time going to Toyota. The first time we lease a Camry and this time when we purchase the new Camry. Jane Dulay was very helpful. She helped us throughout the purchase and so with the the person who processed our papers for the purchase.

They do it on time and showed clearly what they did.

I sought service because the "check engine" light went on. I got an appointment the same day on line. The service rep was very efficient and professional. He got me a van ride home. After a couple of hours, he called to report that there was no serious problem and arranged a van to pick me up. He even waived the diagnostic fee. I really appreciated his helpfulness. Altogether, this was an excellent experience.

great auto service and great customer service.

Very friendly staff and fast service. The shuttle driver was kind and prompt.

I visited AutoNation Toyota completely by accident, but I was sure glad I did! Last week, I was travelling to Disneyland with friends in my '05 Prius when a check engine light and a problem message suddenly came up on my display. Thankfully this dealership was just a mile away and I was able to drive there safely. Chris Lee in the Service Dept was a savior! Not only was he able to get my car diagnosed and repaired in 3 hours, but also he provided a shuttle to get me and my friends to Disneyland. And he sent another shuttle to the Magic Kingdom to pick me up when the car was ready. I expect great customer service from Toyota, but Chris went above and beyond to save the day! I highly recommend these folks

my sales guy Paul was great got me into my new car in less then 4 hours. I was very pleased with the service and the customer service that was given to myself and my cousin thank you I'm very happy with my car

Very courteous service staff. Quick completion of work. Easy to make an appointment.

Nina Tai Paul and Gilbert! Wow! These guys are amazing. Very considerate, polite, and extremely concerned with our satisfaction! The customer service was on "Fleek"! Determined. Positive vibes all around. I really felt welcomed and appreciated. Thank you so much for making my visit a pleasure. Definitely worth the drive, definitely recommend you to visit!

Our first contact was Marlene, then Ty, then Gilbert and finally Precious each one going out of there way to be sure our purchase went smoothly. A great friendly "can do" team!

We had a wonderful experience. In the past, we have always bought our cars online. This time, we went there for my husband to see the difference between a Prime and regular Prius. But of course, we didn’t leave without a new car. I love how my new Prius run and the new features it has.

Personable service by Pritika and by Hieu to sell my friend a used Toyota Camry. Victor the sales manager went over the inspection report and the repairs done on this used vehicle at the dealer as part of the dealer prep. Within 24 hours we noticed strange noise on the car, Hieu arranged for quick inspection and repair without additional cost. (Extra key though is expensive, but that is the case with any modern key fob that requires dealer programming.) Dealership needs stations for waiting customers to plug in laptops or charge phones (minus one star). Overall great introduction to AutoNation, gives me a lot of confidence to buy used cars from AutoNation in the future.

Good customer service, William was very nice and made easy to purchased our new minivan.

verygood service excellent team

I always have a positive experience when I come in for service. I won’t go anywhere else.