
It's nice not to haggle over prices. Their prices are good!
-- Misty H.
They got me in my dream vehicle. They listened to what I wanted and I felt heard.
-- Eloni T.
Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.
-- Tom D.
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Recent Reviews from AutoNation Toyota Buena Park
5
This dealership is amazing, always helpful and quick to service your car. Super friendly!
Liz Miller
Jun 27, 2022
5
Need a quick work on my car so I could get to work on time. The team is excellent, I'm sure the service director make sure of that.
Bic Miller
Jun 27, 2022
5
I am happy I found Toyota Buena Park with Autonation. It?s tough to find great dealerships you can trust. This dealer went the extra mile and ensured I would be back too. Eddie was great to work with, as was Chandler.
Melissa Amezquita
Jun 25, 2022
5
Got my SUV was a great experience. Professional Sales Person. Will come back again for another car soon
Malik Basset
Jun 25, 2022
5
Good experience, enjoyable process would recommend
Alex Smith
Jun 25, 2022
5
Purchase a used vehicle! Finance department Tim is the best! Will purchase my next vehicle here in a couple years when I’m ready to repurchase! Excellent service
Jacob Diaz
Jun 24, 2022
5
thanks to eddie and tim for their help and making the transaction smooth and as quick as possible. usually takes forever. i appreciate how easy they made it. will return
Nick Suquett
Jun 24, 2022
5
extremely satisfied with my purchase at this dealership. great sales staff and i would buy here again and again
Isabella Sierra
Jun 24, 2022
5
Great customer service
jayprakash patel
Jun 23, 2022
1
I brought car in and they said I need change my break. I opted not to to do it. Went there next service and they didn’t even say the brakes needed a change. I asked and they said it didn’t need to be replaced. How does that make sense. Another time I got serviced and they say they do multi check of the car. When I got my car back the battery as dead. Great checking my vehicle. I asked why they didn’t say anything with the battery. They said it was borderline??? Same with my wife’s car went she got serviced. Only thing was a few weeks after the battery died before going on a trip. I called before that I had a roof rack that needed to be installed. They quoted me about 700 dollars just for installation. Another thing is I had a warranty and had a repair that was almost 1000 dollars and they never took the time to check if it could be covered under warranty until I remembered I had a warranty. Then they applied to it. Way to look out for your customers
fliptraveler74
Jun 23, 2022
5
Bought my brand New car from here. Great and Professional Sales Person.
Malik Basset
Jun 23, 2022
5
UPDATE: 6-23-22: After discovering the car needed some work done by our local mechanic, I reached out to AutoNation and they took care of us as any upstanding business should. Thank you again for actually caring about customer service! ORIGINAL REVIEW: I had spent the last three weeks looking for a used car in this insane car market, and was growing sick of all the nonsense and deception at other dealers. Thankfully, I found Paul (our salesman) at AN Toyota and he was a tremendous help throughout the entire test drive, inspection, and purchase process. Eric (the finance manager) was very professional and efficient as well. Thank you guys for being reasonable and accommodating throughout the entire process!
Jason Oshima
Jun 23, 2022
5
I am happy I found Toyota Buena Park with Autonation. It’s tough to find great dealerships you can trust. This dealer went the extra mile and ensured I would be back too. Eddie was great to work with, as was Chandler.
Fun Funn
Jun 23, 2022
5
Very good offer on used cars! And the team is so easy to work with!
Wei Zhang
Jun 23, 2022
5
Deals are good. Coffee is good. Sales is good. Service is decent. Wi-Fi is slow but understand due to construction. Been coming here long time
Ryan Ochoa
Jun 23, 2022
5
Visited this Dealership this weekend had to come back to purchase here. Great customer service. Thank you
Eddie Espana
Jun 23, 2022
5
Would buy here again and again. Easy experience. Fast. And painless. Great work
REVERSE SPEED
Jun 22, 2022
1
routine service was $400; Supposed to smog the car - neglected to mention the smog staff was out. They no longer wash. Driving me away as a faithful customer
Dale Washington
Jun 22, 2022
1
Guess all Toyota personnel are trained by one person or 1 team. Doesn't matter which one you go same sales pitch and same TMI that consumers already are aware and don't need to know again and again. Also, no showroom and no show cars
B Kim (Birriee012)
Jun 22, 2022
5
Having tried different trading platforms, my last experience with Mrs. Clarice Haynes is the best ever, I traded with $500 and within a week I made a profit of $6500 and to my greatest surprise I earned a very good profit and made my withdrawal successfully and directly to my bank account. So I recommend Mrs.Clarice Haynes's platform for effective trade to everyone. Contact her Via: Email: claricehaynestrades@gmail.com WhatsApp:+447862074282
Vanecent Katungu
Jun 22, 2022
5
Worked with Robin who sold us a Rav4 Hybrid. He was not pushy at all and incredibly responsive. The process was smooth and we didn’t get gouged. Fair prices considering the market and I would definitely come back to buy another car from Robin in the future.
casasrm
Jun 22, 2022
4
Understandably, the dealership is under renovation, hence, their system appears to be slow. I had to wait more than 3 hours between closing out the sale and financial aspect of buying the car. I understand the slow internet affected the verification of my credit status.
Pepito Cruz
Jun 22, 2022
5
great sales department. My experiences have only been positive each time I’ve purchased here. Been relatively painless for me. Management seems to be better these days too even considering the construction causing obvious issues.
MiMi
Jun 22, 2022
5
Excellent service department. Competent technicians.
BRENDA MURPHY
Jun 22, 2022
5
Paul and Dianna are the best! Makes selling so easy and their offer is very reasonable!
Ken Z
Jun 21, 2022
4
Everything was great, service was fast and clean. Need more French Vanilla creamer
Joseph Chapman
Jun 21, 2022
1
I had an appointment for car servicing my however my appointment was missing from the list. I was told that they can't do car service on that day due to lack of staffs. I had to request to service manager for my car service. I would say, it was bad customer service.
sanjiv kumar
Jun 19, 2022
1
Went in to get a 10k service along with the service campaign for the DCM reprogramming on my 2021 Tacoma and was told the repair could take 4-10 hours and when asked for a loaner or rental I was told they don’t do that and could only give me a ride home. I’m sorry but if you’re going to take my only mode of transportation for up to 10 hours and cannot get me another mode of transportation to get me around in the mean time I think that’s pretty ridiculous. How am I supposed to get back to work? How am I supposed to go pick up my son? Pay out of my own pocket to get around and not even be able to get reimbursed? Trash customer service here. Would definitely not recommend. A brand new car that I paid a fortune for and can’t even get a loaner?! Am I going to get paid for the time I had to take off of work to do this?
chris Machado
Jun 15, 2022
4
Service writers were friendly and respectful. One problem wasn’t resolved. I wanted tire low pressure warning light checked and fixed but one day after I picked up my car, light came back on.
Tae Kim
Jun 15, 2022
4
Great service went above and beyond to fix my engine splash shield. Took quite long though.
Raja Pradhan
Jun 15, 2022
5
Worked with David Hatch on a new purchase. Great to work with, great communication. Will return again!
Sen
Jun 14, 2022
5
It’s really Good , they have alot of cars you can choose between them , the guys there is so helpful
Mohammed Abosharara
Jun 14, 2022
1
Update: 6/14 The general manager gave me a follow up call and assured me that I will receive a refund on the unwanted warranty but have not heard back in three weeks. The tint service was finally scheduled so I hope I can hear back from the GM soon. Original post: The salesperson was helpful but the finance manager lied and charged me for extra warranty even though I refused them in the first place. Also, I have not received any call from the Service department for Tint service that I paid for $399. Disappointing experience overall.
Jae Hwang
Jun 14, 2022
3
Typical car dealership.
elaine cabel ornelas
Jun 13, 2022
5
Came here just too look around and was approached by one of the employees named Antonio! Hes the man!🤙🏽 Answered all of my questions about a certain vehicle i was looking at!
Marlon Hernandez
Jun 13, 2022
5
The staffs are very professional and honest about everything. Every time I’m in a rush to get in and out they make it happen to get my services done pretty fast. Nice waiting room in and out.
Philly
Jun 11, 2022
2
Good staff initially but we bought our car during a construction phase of this lot. It was very dark when we drove the car off the lot and we noticed a very small chip on the windshield when we got it home. Nothing we could do because we drove it off the lot already. Wouldn't buy a car from this dealer again. Reached out just inform them and of course never heard back.
AJ D
Jun 11, 2022
1
I went into Buena park Toyota as I was shopping for a car and was met with a sales person. I told the nice sales person that I am not in a hurry and wanted to see if I can purchase a car without a mark up. However, another sales guy, white older male with rattail interrupted our conversation with nasty smirk. He stated that "Ha you got to be joking", and I told the nice sales man that ok thank you for helping us out. As we were walking out the rude sales man with rattail gave me another smirk. So I asked him what is with the smirks and negative attitude? He did not care to respond and we just left. Long story short, Buena park Toyota will not have my business.
Teddy S
Jun 10, 2022
5
Joe and pete had good service,
Sonia Castillo
Jun 10, 2022
5
Always a pleasure working with the team at AutoNation Toyota Buena Park.
brandanowens
Jun 9, 2022
1
I came here with the anticipation that they would pay me what they offered for my vehicle. Only to find out they introduce DMV fees that do not exist. If you are trying to get top dollar for your car, rather it’s running or not, give “Pick your Part” a call. They have multiple locations throughout Orange County. Not only did they give me more than twice the amount that AutoNation settled on, they even pick up your car for a low fee deduction from their true legit offer. With out any imaginary DMV fees. So give them a call, it won’t hurt to do so before going into AutoNation. Trust me you won’t regret it.
Landon Collins
Jun 8, 2022
4
Our vehicle was in another shop, and they couldn’t figure out why our vehicle wasn’t getting electricity. We then had it towed to this dealership. Almost immediately, they were able to find the problem. They called us to confirm and finished the repairs relatively quickly.
Cm
Jun 8, 2022
5
I had a great experience
vicente serrano
Jun 7, 2022
5
Setting up appointment, drop off and pick up were great.
Omonigho Edeawe
Jun 7, 2022
3
This dealer is still under construction but they are still getting the job done. I came here to check out what they had since I worked down the block from them and I wanted to lock down a Camry or a tundra. I eventually decided to go with a Camry XSE and when through some loops to get it. Luckily a sales rep named Antonio was communicative in helping me get that car. Tho I was told the process would take about 1-2hrs, I ended up taking 6hrs to complete all the paperwork. But the next day I went back and received the keys to my first vehicle and it's going good. Pretty decent experience.
Julian Esquivel
Jun 7, 2022
5
Awesome service and I will visit again!
C-Dragon Chung
Jun 6, 2022
4
Had to take my husband's work truck in for work. They always do a great job!
Sheree Phillips
Jun 4, 2022
5
Very Friendly fast service.
Vera Butler
Jun 3, 2022
2
I stopped coming here for a while because I felt like k was always over charged, I stopped going for a few months and come back to getting charged 800 dollars for a car service. Not only was I overcharged the staff is barely helpful and not friendly.
Sal Villa
Jun 2, 2022
5
Always trust my vehicle to be maintained properly here. I've had work done on previously owned cars elsewhere and always have had issues. Here I leave the car, they work on it, I pick it up and don't even think twice.
Allen Griffin
Jun 2, 2022
5
THEY ARE ON CONSTRUCTION ONGOING RIGHT NOW BUT STILL TAKE CARE OF GOOD SERVICE RIGHT NOW
shawn kim
Jun 1, 2022
1
I had multiple recall issues that needed to be addressed on my 2011 Toyota Prius so I made an appointment and took my car into Buena Park Toyota. My car had multiple warning lights on. I know that they had to plug in the scan tool for the recall issues but when the service writer called to let me know my car was done he didn't mention anything at all about the warning lights. When I asked him about them he wanted to charge $200. I said they already plugged the scan tool in when they addressed the recalls just tell me what the issues are. He refused to give me the results from the scan. So I picked up my car and came home with all the warning lights on of which some had to do with the brake system which really does seem like a safety issue. I was later contacted from Toyota Corp and asked about my experience and I told them how bad it was. Toyota of Buena Park then contacted me back trying to save face with corporate and tried to get me to bring my car back. I am just as busy as most people and because of my work schedule its very hard to make time for stuff like this. Which is why it was so frustrating that they wouldn't at the very least tell me what I'm looking at as far as what kind of repairs are needed and a general time frame of how long it will take, especially on the safety issues. Needless to say because of the horrible customer service of Buena Park Toyota service department I was left feeling like I was not appreciated as a customer.
Daniel Desatoff
Jun 1, 2022
1
DO NOT GO HERE! My dad and I were in the market for a used car, and initially we got sandra, who seemed nice and helpful. WRONG! We were ready to buy right then and there, but she never called us back with information of weather or not if they even had the car (she said it was in another lot), so we called her later in the afternoon on Saturday, and she never called back again. We went back to this "dealership" the next day, got ghosted entirely by sandra, then she pawned us off on another salesman, who continued to yank us around. The following day, Monday now, we waited until noon, no call backs, then upon our THIRD CALL BACK REGARDING US WANTING TO BUY A CAR... we were then told they DON'T have the car... AFTER they acquired dangerously personal information, like SSN. DO NOT GO HERE!
Aeo the Food Dude
May 31, 2022
5
Always friendly and accurate service. And I recommend Daniel Chu. Please check it out first and kindly inform me of any questions you may have.
송상원
May 30, 2022
5
Love the service
aleshia price
May 27, 2022
1
Very unhappy with customer service. When i bought the car, i was told that in 2 weeks, they will update me to fulfill the car tint and wheel lock as written on agreement. Diaz was the last name of the finance person that helped me and Jovick was the dealer. I tried calling customer service and they said i have to ask the dealer. I’ve been exchanging conversation with the dealer, at first he said, he’s off. So i understand. Second time he said he’ll follow-up and give update. It’s past a week since i don’t hear from him. The third alibi was the person in charge for the car tint and wheel lock quit the job.
Keyla May Bellingan-Bagsit
May 27, 2022
5
매우친절하고 정성을다하였읍니다
김낙중
May 26, 2022
2
Service is open under construction but that being said it took 3 1/2 hours to get a oil change. Unless your vehicle is under warranty I seen no reason to go to the dealer anymore.
Mike Van Eeckhoutte
May 26, 2022
3
slow
Fred Townsend
May 26, 2022
1
First and last time I ever buy a car from this dealership. I came in for a Toyota Sienna. I knew the car was way over priced but I figure maybe If I come in and trade in my car I'll probably get a better deal. Not only they didn't bother to go a little lower than their original price but they low ball me on my trade in. I honestly was ready to walk away but I needed the car and didn't have time. I sucked it up and got the car and paid their full asking price. After a few months I notice I haven't gotten my car title. I called numerous times "hey it's been 3 months and I still haven't gotten my car title". They gave me the round around of course. "We'll look more into it and keep you updated" which never happened. After a very long time I called them back and they stop reaching out to me but send me an email stating "Call the DMV, have a nice day". Not only I over paid, paid in full but I still haven't gotten my car title". Also after driving the car I paid in full I notice the car show "Steering wheel malfunction please take to dealer". Im honestly very upset. Regret stepping a foot in their dealership. Just be aware they will talk you in. After commiting/ paying for the car they can careless. In and out next customer.
You asked For it
May 25, 2022
5
Was looking for used car in this crazy market, and Auto Nation had the largest and best selection. Carmax didnt even come close. Our sales gentleman was awesome from start to finish, never pushing the sale, but always giving options. He found us the perfect car we were looking for within our budget. Even had brand new tires and new registration sticker. We will never be going anywhere else to buy our next car.
Danny Park
May 24, 2022
5
Friendly people. Good customer service. Everyone knows a lot of knowledge of their vehicles they have in stock. Everyone makes you feel comfortable
Ray Martinez
May 19, 2022
1
Wow this place is horrible for maintenance. My wife scheduled an appointment here and they didn't bother to mention to her that this location is under mass construction. They acted like they could handle the job so I went along with the process fist they quoted me 2 hours, after they took my car they changed it to 3 hrs and now I'm on 4th hour waiting to get a call back with no idea of what the status is and the maintenance can't be contacted because the wifi is down. Apparently they don't use phones. Zero stars if I could
Heber Betancourt
May 19, 2022
5
The service staff at Auto Nation Toyota Buena Park was amazing! They got me in and out in about an hour and the service was detailed and thorough from start to finish. Edwin was great and I had the best experience I’ve ever had at a dealership. Thanks again for the great service.
Valerie Camp
May 18, 2022
5
Exelente atención, pedí alguien hable español para comunicarme con fluidez, me atendió un muchacho Edwin quien fue muy paciente en explicarme las bondades de mi nueva rav4 0 millas; si van gente de habla hispana les recomiendo a este muchacho que es muy sincero y busca intereses a tu alcance.
Edilberto Diaz
May 18, 2022
2
I had a appointment last wk 5/11. This review is strictly about Joseph. The worst customer service ever. I work in public so I know how it is. When I walked in I asked who is Joseph because I had previously only spoken to Joseph over the phone. I found him walked to his “desk” and I stood there. He never once acknowledged me. I actually assumed he was on the phone with another customer because he was talking. He did have a mask on so I could hear him talking , but I had no idea if he’s talking to me. He never once picked up his head to look in my direction. He gets up a few times walks away comes back still says nothing to me until finally he says do you think they would pay over the phone? I said pay what and are you talking to me? He’s like yes and I said oh no I asked you not to do the work so I won’t be paying. Long story short he has horrible customer service or hates his job or doesn’t like the fact that I realized they’re literally wanted to charge me $420 to plug in a cord. Either way Harley the service director who has great customer service skills took care of it. At the time I didn’t want to complain about Joseph because I just wanted to get my car out of there and leave. Joseph needs some customer service training. If I go back I’ll never work with Joseph again.
Gia Samuel
May 17, 2022
5
The service is good, fast and thorough. The technician is nice, easy to talk with.
KIM NGUYEN
May 16, 2022
2
The advisor was new and so not knowledgeable. Also not very well versed in the process of dealing with the insurance company which is understandable since he was new. Although, it would have been nice if the dealership could have supported him while he is learning. In addition to this, he was in training for 3 days out of which 1 day was a delay from the insurance company. I resolved this issue with the insurance company myself and got someone available for the Service advisor to work with but the next 2 days were wasted since he was in training. When I called to enquire about the updates, I was given false information that he will call me back in 10, 15, 20 mins, or an hour. 5 times. I understand that everyone in the world is absolutely busy but his supervisor could have and should have just worked on it for 10 mins and could have saved me 2 days. Specially, all they had to do is TO SEND THE ESTIMATE to the Claim adjustor. 1 email. It seemed like they were too busy dodging work. Also, i did not receive any report after they inspected the car. I am still waiting for it after a week. But 5 stars to the mechanic who worked on my car. He did a great job.
Harshal Karande
May 16, 2022
5
As far as car buying goes Auto Nation Toyota of Buena Park is the way to go. I honestly had a good experience there which as you know is never fun at any dealership. But they were able to get me a good deal on a car that I compared with at other dealerships. Paul Nguyen in sales was there following up days after the sale to make sure everything was okay. I can only say good things about Paul and the staff at Auto Nation Toyota of Buena Park. I'm looking forward to my follow up service appts. Thank You
C Correa
May 16, 2022
5
Yehia was very helpful he knows the importance of our case an emergency and was able to help us even without an appointment. Hope they finish the construction soon.
Richie T Manrique III
May 16, 2022
5
Good people. Smooth transaction overall.
Bam Catipon
May 14, 2022
1
Came in to drop off car for a scheduled oil change and tire rotation. Pulled up to the check in kiosk and waited 5 minutes for nobody to come out. Located personnel to help and was told to wait again at kiosk while they page someone. 5 more minutes pass with no assistance. Walked into the payment area and was not sure who to talk to. Made eye contact with a customer service representative who was free, clearly just browsing the internet, gave him a wave and was ignored. Once I was finally able to get someone's attention, I was advised to go back out to the kiosk and wait. 5 more minutes pass as I remove kids car seat and other belongings before they came out to inspect the car and check in. It took about an hour just to drop off the car and complete the paperwork. Next day, when I picked the car up, maintenance alert was not reset. A few days later the tire rotation alert came on. Not entirely sure of they actually did the tire rotation or not. Regardless, I was very disappointed with the level of service this location provided. Wasn't going to leave a review but they sent follow up emails enough times to annoy me enough to get me to relive my unpleasant experience with them and write this long scathing review. EDIT: Tried to reach out to the general manager to see what they can offer. I was sent to a voicemail of "someone else who can help" and left a message. Called back to find out when the manager would be in and was hung up on by the operator a couple times. Once i was able to get through again, i was advised the general manager does not have a schedule and i would need to continue to check back daily to get in touch. Nobody has reached out yet. Changing this to 1 star. What a waste of time and effort!
nick tran
May 12, 2022
5
I’ve taking my Toyota vehicles to AutoNation Buena Park for a couple of years now. I won’t go anywhere else. The service people don’t push services that are not needed, and are friendly and helpful. I just had major work done on my 2005 Sequioa, which was expected since it is 17 years old. I was dreading the cost, but the service team was able to save me several hundred dollars, and they did an oil change at no cost! Thanks Alfredo and team!
Scott Moore
May 11, 2022
5
Great and easy experience!
Maricela Peralta
May 11, 2022
5
Thank you for your kind help
Ken
May 11, 2022
5
Went in to look at a Black Camry Hybrid, they gave me the price I negotiated over the internet, no more no less. Within an hour and a half we left with our NEW car and Gigantic Smiles. Nick, Mark could have not been better. No added pressure what-so-ever to add packages to the car. Thank You Eugene and Linda.
Eugene Casem
May 11, 2022
5
My experience was very fast and smooth day of service. Even through the construction theyvhave going on ot was clesr where to go . Manny was my service tech and was very nice and qutoe .I'm glad I called a few days before to get a quote because I believe the prices I would have got day of would have been way more . Lastly my car is a 2007 and has only been serviced at Toyota of Buena Park and I have not had an major issues and will continue to go here
Erica Garcia
May 11, 2022
3
Nice guys but take way to long for a basic service I'm spoiled by having Fords in the past and using the Ken Grody Ford service dept. who are the best
Dale Prince
May 11, 2022
1
Very disappointing and deceitful experience from my visit to autonation at this Toyota dealership. I'll try and be brief with my experience. I was helping my father find a specific vehicle for his work. We were not actively looking for a vehicle but decided if we see the right one that meets my father's needs and that he likes it could be a beneficial upgrade since his work truck was in the shop and he wouldn't get it back in time for work. The timing was right. So we got to the autonation parking lot in the morning and took a look at some vehicles...none were what he was looking for. That is when the salesperson took us to the office to see their entire inventory. They had a vehicle he liked and the sales person said he could have it at their lot by that afternoon. We thought that was great, so we asked to see the car first before making any decision It was a used car and we did not know if it was worth the point loss that the credit pull would incur once we applied for financing. The salesperson said, it was a 1 hour trip one way, just to get the car from their garage and it didn't make sense to get the car unless they qualified the person for the loan first. (In hindsight this is when we should have walked away.) Unfortunately, after the salesperson explained the various benefits autonation gave its customers I thought it somewhat reasonable. So they ran the credit and he was approved. They said they would call us in a couple of hours once the car was at the lot. Here is where they pulled the rug from underneath us. After they ran the credit and verified that my father qualified for a loan. They told us they would give is a call back when the vehicle was at the lot. Roughly one hour passes and we get a call back saying that the vehicle is no longer avaliable, it had been sold the day before...but they conveniently have other great options to choose from. I would HIGHLY recommend you STAY AWAY from this location. We felt decived by the autonation salesperson and I hope you don't get the same experience.
Jose Montaño
May 10, 2022
5
No haggling, if you tell them your not interested in buying another car, they won't harass you about it. They make it simple, yes or no type deal. Employees were very helpful and professional
Ciece Gage
May 9, 2022
5
Honesty is the best policy. Even I had the bad experience for car service yesterday, but fleet manner corrected the situation at last minute, treated the returned customer fairly, Thank you. The details, please ask your service personnel Gabriel Cabrera at AutoNation Toyota in Buena Park, his service attitude is bad to cheat the customer.
Wilson Sy
May 6, 2022
5
Advisor was very helpful on what services I should get for my car. And gave me various prices on my tires .
Angelica Garcia
May 6, 2022
5
They were very responsible & respectful of my car. They took good care of it while it was getting serviced & it wasn’t confusing at all. They gave me a good explanation on what is going to be done to my car, how much it cost & how long it would approximately will take for my car to be done. Also while it was getting serviced they sent me a video of under my car to show what was wrong with my car which I highly loved about it without sugar coating anything or adding any unnecessary fixes or additional charges.
Jasmine Gomez
May 6, 2022
5
Excellent service
virginia ramirez
May 5, 2022
5
OK
jun sup choi
May 5, 2022
5
If your in need of a new car ask for Mariano he is very trustworthy, honest and down to earth he'll make sure to find a car that fits your needs and your budget definitely going recommend him to all of my buddies that are looking for a vehicle definitely a great experience overall
Ruben Plasencia
May 5, 2022
5
Generally a great experience. I have leased a car from here and the process was easy and got great service. I am still awaiting a add-on unfortunately. So my rating of the service department is a 4.5. They are speedy but getting the add-on has been an issue due to the fact that the part was not available the first two times.
Bradley Smith
May 4, 2022
5
autonation made my first experience purchasing a car worth it! from test driving the vehicle, convincing me the midnight blue color suited me, to signing the papers to making it officially mine. highly recommend this toyota dealership
victoria
May 4, 2022
5
This has been one of the best experiences I have had with a dealership. Diana Leyva is a star. From the time I was in contact with your company until the finalization of the transaction, she has been responsive and followed through.I feel highly valued as a customer. 5 star service!
Lawrence Sifiso Ncube
May 2, 2022
1
I would not recommend go to this dealership to get car service, they overpriced service quotes. They don't provide you with all the information that was done to your vehicle. Take somewhere else. I have been dealing with a very bad experience at this dealership with them charging me for a service that didn't get done to my car and then to top it off they wouldn't provide me with the Test Readings of my car. I called on this Wednesday to ask for them and the same answer and instead of giving me the Testing Readings of my car. Filled a complaint directly to Today and I received an email that some from Customer Relations manager is suppose to contact me by the end of the day today. From the same Dealer but I never got a call back. So I call the Dealer and someone answer and once I got transferred to speak to someone they hanged up the call. I called them back again and nobody answer. Very poor customer services. They need to be properly trained.
Elena Jimenez
Apr 29, 2022
1
I had setup an appointment for my Toyota Corolla to be diagnosed. Reason because my car had stalled while driving out from my work parking lot. I got to take it in on Friday 4/22/22 and I went to pick up on 4/27/22. When I ask the advisor if he can provide me with the Test Readings of my vehicle he wouldn’t provide them to me. All he gave me was basically the exact information I was provided when the invoice was send to me via text. I pay for the diagnostic to be run on my vehicle to get to the root of the problem. And they don’t provide me with the Test readings. That’s not right just because. I wanted to get a second opinion and I didn’t want to get the services done with them. They won’t provide me with the Test Reading. I have a cousin that works at a Toyota dealership and he is a mechanic and when I told about my situation he said that they basically won’t give you the Test Reading that they did on your car because you didn’t want to do the service with them. I could easily taken it to my cousin where he works and gotten a better service with him, but because I need to get my car check out ASAP, and I didn’t want to drive it out to Long Beach in the condition it was I came here instead.
Elena Jimenez
Apr 27, 2022
5
Great Experience! Gave the amount they offered!
Love Live LA
Apr 26, 2022
5
Very attentive service when buying my car. Joe at the dealer ship went out of his way for me to have a very positive experience.
Thorsten Luedtke
Apr 24, 2022
5
Very friendly and satisfied with the service. thank you
TaeSoung Gil
Apr 24, 2022
3
Great experience at this dealership, my sales person was enthusiastic and helpful towards my needs. My only complaint is that my car didn't come with floor mats and I didn't realize it till after the paper work was done. At that point it seemed like I didn't have a choice but to purchase them myself. But overall I'd probably purchase another vehicle here. I already sent a referral to one of my buddies also looking for a vehicle.
sal diaz
Apr 22, 2022
5
The service is very nice, kind and fast.
Philip Ji
Apr 22, 2022
5
great buying experience, our salesman was Elijah Cho very helpful, tempered our expectations during this time of low availability of cars, we told him what we wanted, had to wait about a month, he got us in the car we wanted and the payment we needed to be at, super happy with our purchase and absolutely no buyers remorse.
Jessica Calderon
Apr 22, 2022
4
The purchasing process was smooth with Kyros. He has great customer service. 1 month in I have to take my truck in because the engine light turned on. That's where the experience turned for the worse. Terrible experience with servicing dept. Finally got in touch with kyros and he made everything better and smooth. That's why I'm giving 4 stars because kyros was communicative and I'd say Alfredo the manager because he was kind. Not like the guy they had helping me.
Jeanet Padilla
Apr 22, 2022
5
Came in to lease a Camry in 2019, nice and easy process, I had picked out the car online and chose to lease the car, three years later I returned to purchase the car, and also added the service/warranty option, very happy with the whole process. Highly recommend this dealership.
Rob Cline
Apr 22, 2022
3
Robin is an awesome guy very helpful and knowledgeable of cars .but there is no hybrid inventory to look at very high msrp
Daniel Bravo
Apr 16, 2022
5
Great people they will work with you to workout a deal to get a car of your selection
Julio Perez
Apr 15, 2022
5
I made a reservation not too long ago and got a regular inspection.It was convenient in many ways because there was only a Korean employee, but he moved to the department.Buenapak has many Koreans living around it, so I hope there is at least one Korean employee. Staff service was good, but as always, there is no immediate solution even if there is a problem.
Fireworks
Apr 15, 2022
5
I had quick service and treated respectfully at this dealership.
Lisa Jones
Apr 14, 2022
5
I highly recommend this dealership, they really made the whole process as seamless as could be. They were friendly and accommodating. Their pricing was better than most anywhere else. The customer service overall is great! I didn't feel like I did after visiting all of the many other dealerships prior to this one, where you're just another $ale. It felt more genuine to me, which I really appreciated.
Michelle Mendez
Apr 13, 2022
5
The Service Dept was super helpful. Especially Dan! My car was in and out in not time. All the service was completed very efficiently. Thank you for the great experience!!!
Janice Mac
Apr 13, 2022
1
service took long, appt at 11am car was done at 4pm. car seats adjusted and moved out of place. oil finger prints left on hood. paper service mat left in car. prices are ridiculous.
Arturo Robles
Apr 11, 2022
5
Everyone was informative and professional
Christina Psalms
Apr 8, 2022
5
Had my appt for maintenance. was on time. People very friendly and polite. Did a great job.
Alice Gonzalez
Apr 8, 2022
5
Detailed explanations and convenience for customers
tai kyung kim
Apr 4, 2022
1
This is only in regards to their used car sales, which we all know to be a fairly shady side of the business to begin with. AutoNation certainly does everything in their power to uphold that shady image. I realize that it is a business and they are there to make money. But I was insulted with the value of the offered me for my own car as trade in, less than a quarter of what it can be sold for within 2 days on Craigslist. I also felt that there was a certain degree of bait and switch that went on between the price of the car as it was listed in the ad and what they said it would cost out the door: close to a 30% increase. Finally, they said that the interest rate to finance the purchase would be close to 10%, and this is with me having a credit rating over 750. It would be just as cheap to put the car on my LBSFCU credit card at that point. This is definitely a place that I would recommend avoiding all costs!
Benjamin Zuckerman
Apr 3, 2022
5
My sales person Robin made a very stressful time very relaxed! I actually enjoyed my time picking out the model I wanted. Thank you
Sherilynn Thompson
Apr 3, 2022
5
Was recently contacted by Toyota Autonation in Buena Park for a free oil change, free wiper blades and free 10 gallons of gas. I accepted the offer but with skepticism. I set an appointment, took the car in and they kept it for a few hours and that's it.. No gimmicks no catch just returned my car back to me with my tank filled, new wiper blades and changed oil. I didnt have to sign anything but I'm still surprised and waiting on that sales call. Lol BTW the rep Danny was great!
samantha cooper
Apr 1, 2022
5
Steven Crosby (service writer) treated me and my Prius extremely well, by offering exceptional service and a very fair service price for replacing tire pressure sensors, removing the slight mold smell from my AC, performing an oil change, and providing a second key for my older Prius. Not only was the price very fair, but the services were completed two hours before estimated. If Toyota of BP, and its customers, are fortunate, he’ll be there for a long time.
Jay the same time Gardnerville
Apr 1, 2022
5
Many thanks to Antonio and the finance dept. They were very helpful with my purchase of a used car and just the right extended warranty. Antonio had the car detailed, and followed up the next day to see if I had any questions. I would definitely buy another car from them.
Richard Perez
Mar 31, 2022
2
No tiene dónde parking sigue en remodelación.
Mayolo Rios
Mar 30, 2022
5
They are attentive to my car needs. Car is running great.
Joy Gordon
Mar 30, 2022
5
I had a great experience at Toyota of Buena Park!! Daniel was amazing and made the entire process so easy. I am so grateful for all the help he offered. Thank you so much! My Prius has never felt better.
red woodsum
Mar 29, 2022
5
Mariah Flores helps. She's very accommodating, and a very good employee. I gave her 100stars if possible
Fernando Sarmiento
Mar 29, 2022
5
The customer service was impeccable, starting with Chandler Mendoza as our sales representative, through the conclusion of the process with the finance representative. Both gentlemen were patient and explained all of the features and options available with purchasing the Series 3 Telsa. I'm very thankful that I decided to purchase from AutoNation compared to other dealerships.
Angel Francisco
Mar 29, 2022
5
They have been so efficient and so kind I was very satisfied thank you autonation
Richard Hwang
Mar 28, 2022
5
Buena Park Toyota is best dealer to buy car from. They are remodeling entire store. This dealership under auto-nation. Means very good and fix price. No need to bargain. Bought a brand new pick up from Paul. He was very helpful. I recommend everyone to go him. This dealer doesn’t charge any mark up or extra money. But they do charge for extra for installed accessories.
Ryan Sharma
Mar 27, 2022
4
The offer to Service on my car was good but terrible wait time. Staff needs to organize and manage customers more efficiently. For example, if you make an appointment for a customer at 1pm, be mindful and don't take your lunch at 1pm and make customer wait for you to return from lunch. That what happened to me and I had to wait until the advisor to come back.
Kenneth Trinh
Mar 26, 2022
5
Marlene and team was really good and attentive. Thank you for making the process smooth and easy.
Hiren Jagani
Mar 26, 2022
3
They don't email you special coupons or for service
Joseph Holguin
Mar 25, 2022
1
Very poor customer service. I would never go back for any kind of service. This dealer has not understood what customer first means to Toyota. There lack of care for customers is beyond comprehension. I definitely do not recommend this headache of dealer.
ricardo valdez
Mar 23, 2022
5
We've had our eyes out for a people mover for going on a year, with a specific wish list: seating for 7-8, mid-size (not ginormous), 3rd row big enough for humans, sure-footed in winter, fairly priced, a make with a good record of reliability. The market has been so crazy, for used as well as new cars. I said for months that if I could find the right vehicle at a fair price, I would buy it on the spot...and the stars finally aligned when Autonature reached out to let us know they had a 2019 Pathfinder in stock. I am writing this review as a new owner, fingers crossed that the vehicle holds up well, but the Carfax record provided a measure of reassurance. After months of talking to dealers who really wanted to get us to come to the dealership to look at cars we didn't want and/or were overpriced, it was a pleasure dealing with Autonation, with their no-haggle pricing.
Susan Hough
Mar 23, 2022
5
The dealership is extremely professional and the service guys are awesome. My service tech. Was joe and he was great. This was my first service experience since I bought my car here and it was the best!
Vipul Kapadia
Mar 22, 2022
1
Parts department. They are worth less. No manager. To run that circus
Mark Sal
Mar 22, 2022
1
Ay más O menos
Esteban Mendez
Mar 20, 2022
1
I brought my car 2 months ago and I still don’t have my plates and registration. I tried calling the dealership, but I keep getting put to voicemail and they never call back. Don’t waste your time with them unless you like to be ignored.
Terence
Mar 19, 2022
5
This review is specifically for the service person who helped me. I believe her name is Moriah. She was great every step of the process. I have been going to your dealership for a while and have really not been impressed with the service. She is a definite upgrade to your dealership. Hopefully, you have others like her.
David Taccone
Mar 18, 2022
5
Brandon in sales and Tim in finance took really great care of me. I was able to pick and choose additional services without being pressured. I felt safe while completing my deal without having to prepare for battle.
Rory Waggoner
Mar 17, 2022
5
While looking for cars, I saw that most of the dealerships in my area were gouging customers by marking the vehicles up to 7k above MSRP and that was not including potential add-ons. This dealership was the only place that had a reasonable price on their vehicles without a ridiculous markup. Elijah, my sales representative, was also the only agent I had encountered in the area that didn't seem like he was trying to charge me as much as possible. He was honest and straightforward with me from the moment I inquired about the vehicle on the phone to the moment I drove it off the lot. He even pulled the car off of the lot when I told him I was going to come and look at it, which was very much appreciated. Elijah and the staff at AutoNation made my car buying experience very easy and comfortable. Thank you!
Alexandra Dorough
Mar 17, 2022
1
I called for an appointment at 7:00 a.m. I was the second to arrive at 6:53. I just needed an oil and filter change with tire rotation. One of your staff came to me about 7:10 and said someone (he gave a name but I don’t recall). As I waited, I saw about three others that arrived after me being waited on. I asked why I haven’t been helped, and after about 5 minutes, someone came to help me. I waited in the customer service for about 2 hours and then two people (who were after me in the earlier waiting queue) were called. I went to the service advisors office to inquire about what was going on? When the advisor checked, he said my vehicle was done, but the tech didn’t close out the ticket. He was no where to be found and finally, your service manager intervened saying…shut off his computer, so you can get this customer on his way. What should have taken no more than 90 minutes took over 3 hours and when the guy pulled up with my car, he seemed to have an attitude. Lots of gen-X-ers /millennials working there…most seem worthless and not customer service oriented. You get a resounding “F” for you service!!
Jerry Burgin
Mar 17, 2022
5
Just went to get my truck looked at due to a recall and Daniel from the service department was amazing from beginning to end. So easy to talk to him and he even worked with me due to me becoming Ill. Don’t hesitate to ask for Daniel if you want to be treated right
Mercy
Mar 15, 2022
5
Very courteous service by everyone. Work was completed in the time allotted. The professionalism of everyone was refreshing. Thank you
Juvenal Hernandez
Mar 15, 2022
5
Prices are what they say they will be. No surprises!! Very efficient and good communications- good news or bad. Been to a few car shops and of the big ones, this one still feels like they’re trying (and succeeding) at being good humans behind the counter. Rare, I know.
Arrow M
Mar 15, 2022
5
My appointment was at 7:45. Waited 41/2 for a minor tune up and my Prius was drove to another location with out asking me. I get it, the construction is a mess but I’m a loyal customer since 2012 and would except better service. I live in Costa Mesa and didn’t mind driving to Buena Park. I’m going to find a Toyota dealership closer to home and I’m sure the experience will be much better. 😞
Molly Cook
Mar 15, 2022
5
Great place to buy a car but the service department has been lacking lately. I understand major construction makes things harder but I’ve asked many times about the scratch protection plan I purchased with my vehicle and I get different answers every time I come there. Representatives need to be educated about the plans that the customers have on their vehicle. Not to mention, no car washes after your vehicle is serviced anymore.
Jamie Lim
Mar 15, 2022
2
I am a little disappointed about the work. I received my car and I noticed that seat release button sleeve was not put back in place. It was still out. Other than little thing everything was good. However the little thing that count the most. It appears that whoever working on it, didn't properly putting it back. I will give another try because it's the dealer, close to home and convenient. Thank you.
Steven Marshall
Mar 12, 2022
1
Joseph in customer service did a shoddy job by not replacing torn positive terminal harnessing and wiring on my car despite pointing this out. His technician and him ripped me off by charging me for a positive terminal that needed no replacement
Samiur Talukder
Mar 8, 2022
5
Great staff!! My first time buying a car! Paul and Eddie were awesome!! I was so nervous!! But they were very understanding and made the process very easy and enjoyable.
Daniel Harris
Mar 8, 2022
5
The young lady that helped us was very helpful and friendly. I didn't get her business card, so don't know her name. We had been to Carmax, Ford, and Honda before we came to your store, the Carmax agent made us feel like we were taking his time, and never even smiled. Th Ford acne said they could not buy a leased vehicle, and Honda, next to you was very preoccupied with his computer and didn't seem like he wanted to bother with us, so we left and went to your store. Thank you for a great experience, the only negative is that the paperwork took a very long time and we had to leave and return, but we are still very happy with your place and will return when we need another car.
Carlos Badosa
Mar 7, 2022
5
Brought 2021 Rav4 Hybrid in early in the morning for the 1st complimentary 5k service, I liked the way the service writer quickly filled out the forms and also took pictures all the way around the car on I pad so I know car coming back in same condition. I sat down to text some of my customers and 1hr or so later my car was being pulled back out service completed. Very Quick and Professional
Rick Rice
Mar 4, 2022
5
Good Service! Go early though for quicker service.
Larry Rosa
Mar 4, 2022
5
I love this place , the employees are so nice & helpful. Especially the technician Emmanuel .
Cynthia La Nini Diaz
Mar 3, 2022
5
Friendly and professional staff
Matthew
Mar 2, 2022
5
Paul Nguyen the sales rep and Eddie the finance manager was awesome, they were not pushy, they worked with me and got me into a Toyota 4 runner. Thanks Guyz I’ll definitely be back for my services and will recommend anyone looking to by Toyota to come to see you🤘🏽😎🤘🏽
Candice Miller
Mar 2, 2022
1
Not a good experience for first car buying in CA. after handing over cheque it took dealer 3 days to release the car. Lack of communication between Sales team & finance director. no response on calls ...
Amit Agwekar
Mar 2, 2022
5
Daniel in the Service department is great to deal with. been using him as my advisor for the last two years nothing but good experiences each time. I imagine when the construction is complete it will be a much nicer dealership to visit.
Andrew Martinez
Mar 1, 2022
5
very nice and fast service, very nice workers !
Leslie Madrigal
Feb 28, 2022
1
There havn really hard time with construction, nobody seemed to know what’s going on….I felt bad for the ones that were trying to do there jobs.,,, waiting from 6 to 9:30 for cash buy was crazy
Mike Red
Feb 26, 2022
1
I drop off my car 8am . I was told that it will take 3 hours because they are busy . For an oil change and tire rotation that's a lot of time for a customer to wait . I'm very disappointed. pass 3 hours going on 4 hours I'm still waiting. 😥 😔
Len Reynoso
Feb 26, 2022
5
Love my Toyota and every employee at the dealership was so nice and helpful. Would recommend 10/10
Jeff Kim
Feb 25, 2022
5
I recomended paul the salesman he is honest and tell you the all the option where the offer its great! I got toyota corolla LE for a great deal!
Mheongzkie
Feb 24, 2022
5
Service advisor very nice Good people
Destiny Garcia
Feb 24, 2022
4
I appreciated that they took into consideration that I had to wait for my car in there lounge. They seemed pretty busy and instead of the 3 hours that they said it may take it took 1 1/2 hours, honestly that was good. A lot of construction going on so a lot going on, a lot of confusion. For the most part my experience was good.
Corina Hernandez
Feb 24, 2022
5
Everything went smooth with New Sienna purchased, we had to wait for 2month due to the inventory but they explained well and trade our car at the same time.
Tommy Huh
Feb 23, 2022
1
They schedule appointments and keep you waiting for hours. So far it has been almost 4 hours and nothing
Ricardo Valdez
Feb 21, 2022
5
It was great. Steve helped me out and listened to my concerns. I was going to San Diego the following day and I asked Steve if they could check my tires and everything else before I go (just in case). Very attentive and I was happy with the customer service I was receiving. 100/10 would come again. :)
Arlene Zuniga (BananuNut)
Feb 20, 2022
5
Although the location is currently under construction, the process to get my car serviced was smooth. Everyone is friendly, the process is easy, and they don't push too hard to sell you any extra services.
David D.
Feb 19, 2022
5
Great price and great service. I know it's under construction and it's a bit crazy over there but they were all super nice. I have to say that this is the only dealership with in a 50 miles radius of my home that is selling cars for there value. For those of you wondering I live in Anaheim. Let's just give an example a used 2019 le highlander with 50k miles was selling for 42 thousand dollars. I was told that the price might budge a little but not much. I bought a brand new 22 highlander with extras like tint, roof racks, wheel locks, weather techs and more for 41,677. ☺️
Jennifer Bowling
Feb 18, 2022
5
Great price and great service. I know it's under construction and it's a bit crazy over there but they were all super nice. I have to say that this is the only dealership with in a 50 miles radius of my home that is selling cars for there value. For those of you wondering I live in Anaheim. Let's just give an example a used 2019 le highlander with 50k miles was selling for 42 thousand dollars. I was told that the price might budge a little but not much. I bought a brand new 22 highlander with extras like tint, roof racks, wheel locks, weather techs and more for 41,677.
Jennifer Lauren Bowling
Feb 18, 2022
4
I was there for my first oil change and had an appointment. It still took 2hrs and 40 mins before I had my car brought out for me.
Gay Harrison
Feb 17, 2022
5
Daniel Choo gets the job done! Always provides a professional and enthusiastic experience for me, along with clear and exemplary communication and customer care. I live 40 miles from Buena Park but I make the drive every time because no other dealership can do for me what Daniel does.
Charles Lee
Feb 17, 2022
5
On of the best dealerships I’ve gone to . They kept me well informed
Amber Ramirez
Feb 17, 2022
5
I bought a new 2021Camry hybrid LE from Mr. Ryan lively Auto nation Buena park, I called and he found 2021camry hybrid LE is lowest than other car dealer price in orange county, just about 3 hours and I drive the New car home. Mr. Ryan lively sales man very professional. I like the new car very quite 4 cylinder engine but feel like a 6 cylinder engine. very good gas miles, only one negation four tire no come with Alloy wheel. I do Recommend AutoNation Toyota Buena Park.
Steven Lee
Feb 16, 2022
5
Great customer service! I was offered a free oil change and a free fluid top off, break check, etc. The service was done under the time limit specified and they even agreed to keep my car for longer because I couldn't pick it up on time.
Katrina Peterson
Feb 16, 2022
4
I took more waiting time as having maintenance service at Auto Nation Toyota Buena Park. Overall the service is all right fine but they need to improve in speed of services.
Tu Thu
Feb 15, 2022
2
I was waiting around 30 min. until the assistant came
Kwang Lee
Feb 14, 2022
5
ADVISOR IS VERY NICE
Joseph Suh
Feb 14, 2022
5
They got me a unicorn that is RAV 4Prime at a very close price to MSRP. Despite the fact that they undergoing a major reconstruction of the facility, the salesfolks were really eager to help me close this deal. As soon as the high in demand vehicle came in stock, or should I say, allocated, the salesperson contacted me to get the process started. No other dealership was able to get a hold of this vehicle in the highly competitive Southern California market, so trust me, this is a big deal. Just got the tint and the wheel locks installed. Still can't believe that I landed on a RAV4PRime. It's an awesome vehicle. Probably the most powerful car I ever had, even more so that E36 BMW I had. Thanks again to my salesperson Elijah Cho, for communicating for over many months on the status of incoming vehicles. Also big thanks to Juan for helping me out with my very specific questions regarding the paperwork. If you reside in Buena Park, ask them about the local pricing that may be available.
Raymond Sim
Feb 11, 2022
5
Working with AutoNation Toyota Buena Park was easy from start to finish. We'd been searching for a new hybrid Sienna for over a year, but low inventory and crazy dealer markups just about makes you want to give up. One day I started calling every Toyota dealer near me just to see what might be coming in. Joe let us know there were some due to arrive within 2 weeks, but they had tentative buyers already with deposits paid. He let me know that buyers often back out of the purchase and said he would contact me if one of them were to cancel. Less than 48 hours later we got great news! A buyer had backed out and that particular XLE was exactly what we'd been hoping for. Joe emailed me some specs and almost felt too good to be true. Their dealer markup was considerably less than every dealer around, and you get actual product for your money. Joe kept us posted on when the van would arrive. We went in and done deal, we finally had our minivan! We couldn't be more thrilled. Thank you, Joe!
Naomi Terrazas
Feb 11, 2022
5
Bassam, the Internet Sales Manager, assisted me with my purchase from start to finish. He was very professional, not pushy, and did his best to help me get the best deal possible. Even after the sales process, he took the time to address my questions and other minor concerns. If you ever need to go to Toyota Buena Park, make sure you ask for Mr. Bassam Tayara.
Brenan Cheung
Feb 11, 2022
5
Good service department
Ki Lee
Feb 10, 2022
5
Elia Cho was very helpful with our experience at Autonation Toyota Buena Park. She provided us with fantastic services and the best price on our newly purchased vehicle. She was friendly and considerate. For 3 months, she followed up with us to ensure that all of our needs to met, providing the best customer service. I will be recommending my acquaintances, friends, and family to Elia Cho and Autonation Toyota Buena Park.
Bok Lee
Feb 10, 2022
4
The finance department was very slow I sat in there for over an hour and a half after I had been approved to buy my car.
Debbie Hanson
Feb 9, 2022
5
I had an excellent experience with Sandra Rico. However when it came down to the financer William I was not pleased. His way of sayings things was not professional at all. When I had questions when it came down to signing papers he wanted me to sign before answering them. Also told me me along the words of well I don’t have to sell you the car / we’ll you don’t have to take it. Simply because I was asking questions. He knew we really needed a car as the one we have doesn’t work its best and doesn’t want to turn on most times ( we had to borrow my dads car and drive 2 hours) from Bakersfield to buenas park to see Sandra and he took advantage of it.
Anayeli Ayala Hernandez
Feb 5, 2022
5
They are very friendly and attentive when you arrive also keep you up to date on what is going on with your vehicle as they are servicing. Been going there for years and trust them with my vehicles.
Stephanie Butler
Feb 4, 2022
5
service was great and friendly
Mike Murdoch
Feb 1, 2022
5
Excelente servicio , lo recomiendo
Naye Suazo Vargas
Jan 27, 2022
5
Since I have a Toyota I don’t I need to bring my Toyota for repair most of the time is just for oil change covered by the warranty I don’t remember have any issues with them.
Rudy Saravia
Jan 26, 2022
5
Joevic Anicete is the best sales associate I’ve ever met, very accommodating and listens to your needs.
Richele
Dec 24, 2021
1
Automation, customer service is below average
Javid Mohsenzadeh
Nov 29, 2021
1
I can not believe in today’s day and age Toyota Dealer are treat woman with such disrespect and flagrantly take advantage of their loyal customers. I have never been treated so horribly by now two different @toyotaUSA dealerships (Larry H. Miller, in Corona, as well as Toyota of Buena Park). I purchased a 2018 Toyota Highlander as a Toyota certified used vehicle and now the dealer refuses to recognize it as a certified Toyota used vehicle. I have asked to speak with a manger only to receive voicemail after voicemail with no return call. My Genuine Toyota battery is only eight months old and was found to have a bad cell. Toyota has acknowledged that but state they can not warranty it even though it is showing an eight month old manufacture date. Auto Zone and Pep boys have better customer service than this! To treat a woman like she is dumb and try to up sell her on air filter and cabin filter while they are less than a year old is nothing short of criminal and has only made me feel as though I can not trust Toyota or their factory service department, even with a simple oil change. Yes, I had to pay $80 for an oil change even though I have a Toyota Service package! I sincerely hope Toyota corporate steps in to prevent dealerships like these from taking advantage of other women.
Rebekah Wilson
Oct 22, 2021
5
Bernardo Reynoso was a pleasure to work with. He was efficient with his communication and direct. I felt like I was able to trust Bernardo, that he was doing what he could to get me the best price possible for the sale of my used 2015 Honda Odyssey Touring. Bernardo also was willing to drive me home after the sale, I felt a fare trade for a half tank of gas left with the vehicle, but he was not obligated to do so. I will definitely refer your business to my colleagues and friends.
Mitchell Mark Weisel
Oct 6, 2021
1
I don’t know why the dealership keeps asking me to write a review when they NEVER get back to me on my concerns. I never planned on returning but I had to get a set of wheel locks. The parts attendant lied to me about the lock not being in stock (confirmed by supervisor). Which led me to expressing my lack of faith of their employees due to my experiences from previous visits (also lied to, costing me more money). The supervisor told me they want to perform a multi-point inspection of my vehicle to ensure things were correct. But since it was almost 3pm, they told me that I would have to come back another day - they don’t take cars at 3pm. So I made an appointment for 8:30am three days later. The next day, I get an email confirming my appointment for… get this… 3PM!!!! So I had to call and complain again. On the day of my appointment, they sold me new tire locks and DID NOT DO A MULTI-POINT INSPECTION! None! So they wasted my time! Not only does this dealership’s service/parts prices keep going up, they lie, they deflect it when you complain, and they don’t do their job. They just take your money.
James Lee
Sep 11, 2021
5
Amazing amazing amazing. Asian Daniel and his team went above and beyond when I was in need. Good people 👍🏽👍🏽
Maryanne Duarte
Sep 3, 2021
1
I recommend you find a different dealer to go to for all your service needs. They are sloppy and just unprofessional. Customer service is soooo lacking! I had an appointment, I show up and there are 2 customers being helped, once they are taken care of I figure it is my turn so I have my purse ready to get out…. They walk past me continuously for 15 minutes before someone finally acknowledges me. When they finally decide to help me you can tell that no one wants to be at work. Sorry that my servicing needs ruined your plans of not working that day! Two hours later I get up and go check on an ETA… 2 hours for a simple oil change seemed like too long. I asked and the paperwork had been sitting there, my car done but no one bothered to let me know! Infuriating to say the least… I want to be there less than the employees, at least they are getting paid to be there. 2 hours for a simple oil change, not even a car wash in those 2 hours…. Customer Service has dropped exponentially at this place, never going back
Janette Rz
Aug 6, 2021
1
Leaving a review here since you guys emailed me and asked for a review. You guys are the most unprofessional dealership I have ever experienced. Every time I go in for an oil change, the experience gets worse. I went in for a simple oil change and it took 3 hours. How is that possible? It shouldn't take that long, and I had to ask some worker for my status near my 2 and a half hour mark (he didn't even bother to update me) and I had to go find my rep to check the status of my vehicle when I now waited for 3 hours! Even after letting my rep (Pete/Steve whatever) knew my dissatisfaction, he didn't even apologize. A SORRY GOES A LONG WAY YOU KNOW. I get emails from you for discounts, but it's not even worth it anymore. I will never go to your dealership again. Fix your system. This starts from management. DO BETTER.
Eunice Bae
Jul 19, 2021
1
I have been going to this AutoNation dealer to have my Hyundai Tucson serviced because when I purchased my car I bought the service package through AutoNation. This is the third service I’ve had from them. The first two times were great but this last one last week was terrible, I had GABRIEL and he was extremely rude and sassy with me about my car and argued with my about my check engine light. So when I asked him when I picked the car up, did the light go away? He said yes and that everything on the car was fine. I went to get my car and he comes back and says oh but not the check engine light, that’s still on… he then argued with me again and he was extremely rude again! So I walked away and read the paperwork… it stated I needed to replace tires and didn’t say which ones. I went back to Gabriel and asked him why he didn’t tell me that my tires needed to be replaced and he said “oh that information is in your email, do you not have an email?” Are you freaking kidding?? So if anything is wrong with my car he couldn’t just tell me, I have to go to my email to find out?? So I asked for the manager and he said he was over there somewhere, I tried to find him, asked a different guy for the manager and waited over 15 mins for him to never show up, finally Gabriel told me he was in a meeting and he couldn’t be disturbed and so was the general manager… convenient. He gave me his business card and I called and left a message and he never called me back. I’m honestly really shocked I was never treated this way before and I don’t plan on going back for any services.
Samantha Longhi
Jul 17, 2021
5
No nonsense
Chris123
Jul 12, 2021
1
I took my car to GABRIEL at Toyota in Buena Park. I purchased a car for 22,000 and the engine is dead after only 6 years! I maintained with oil changes ect and all fluids were filled so that wasn’t the problem. They wanted charge me 6,800 for a used engine with only one year warranty. Of course I declined and suggested I got sold a lemon, clearly! And Gabriel was rude and curt. I had my car Towed home and noticed they didn’t even put my car back together! The battery and parts were left on the floor of my car! They charged me $198 for diagnostic and didn’t put my car back together! Do not give this Gabriel your business!! I usually don’t leave bad reviews but this guy, I’m sure has treated other customers badly!!
Della Rodriguez
Jul 8, 2021
1
Worst service department ever! What should have been a 30 minute service, they said was 2 hour appointment and turned into a 4 hour ordeal and they actually “ lost” my car onsite. Never even got it serviced until we finally got the service director involved and I doubt very much the work was completed in 15 minutes as they state I was beyond angry. The Sales Manager wasn’t interested in helping, the General Manager never called me back and they offered me $20 to Starbucks for my time. Toyota care— not.
Judy Rotty
Jul 6, 2021
1
absolute worst experience in purchasing a vehicle. l was flat out lied to, and given the run around. when confronted with evidence that contradicted the claims of the finance manager, it was still deflected, and excuses were made.
Eddie Kellie Pogue
Jun 26, 2021
5
Service rep Mariah Flores was very helpful. Explained everything. Friendly.
Rafael Gotauco
Jun 23, 2021
3
Bought a used car that, the next morning made awful noises ans a funny smell when the rear AC was turned on and found other things that didn?t work on the car after repeatedly told there was no ?cooling off period?. The saleswoman I had a 10am appointment with wasn?t scheduled to be in the office until 2pm so she lost the commission (I felt bad). Finance guy was super pushy and has me put down a much larger deposit than I?d said I could. Take a mechanic with you and test, and retest, EVERYTHING on the car in different situations before you buy. Otherwise, decent for a used car dealership.
Private
Jun 23, 2021
1
Came for a 1st service only rotating tires and fluid check with an appointment at 8am on Sat. Waited 3 hours and learned my car was not worked on and had to just leave without any service. No updates or resolution after the employees found out..
Justin Choi
Jun 22, 2021
5
Always great customer service. All services were explained in great detail and understood. Very friendly and welcoming.
S.perez
Jun 18, 2021
5
We went to 8 dealers. Hieu was the only one willing to go out of his way to get the exact car we wanted, without any dealer added accessories. Highly recommend him to anyone shopping for a Toyota.
Adam Garcia
Jun 15, 2021
5
My review, went for a recall repair for my 4runner. I drop off in the morning, I was phoned later that my vehicle is ready. I mentioned I will pickup at 5pm. I got there at 5:30pm and they don’t have the paper work. They had to hunt down the service advisor for the paper work. I normally get serviced from another Toyota dealership and they wash my truck every time. I did not get that at Buena Park Toyota. Thats all.
Jules Falco
Jun 11, 2021
5
Very good service, fast, safe and prompt
Raymund Baloloy
Jun 9, 2021
5
Just bought my 2nd Tacoma from BP Toyota, the 1st from BP was TRD SPORT. Upgraded to TRD 4dr 4x4. The deal was one with no hassle, no pressure, just better than I could hope for. My past vehicle purchases always had some frustration or drama involved. Im older now and know how to act or the dealer just did a better job of listening to what I wanted and made it happen. I'll give the credit to the folks at BP TOYOTA for giving me a great deal.
John Carrisosa
Jun 2, 2021
5
We had a few texts before hand and once I was at the dealer it was a very comfortable experience. They walked me thru all the new features on the truck. We did a test drive, came back, agreed on terms quickly and happy to have a new truck. This is my 2nd purchase of a Tacoma at BP Toyota. Worth a visit.
Jcjw60x
May 31, 2021
5
Hieu was very professional, patient, and kind in helping me buy my first car. AutoNation had the best deals and better customer service than any of the other dealerships in Southern California.
Shannon Sin
May 30, 2021
5
Good place and good dealership, staffing is friendly and honesty, pricing is not far out of hand .
Henry Tieu
May 30, 2021
5
Tai was amazing and very patient with me. He didn?t play games and was very helpful.
Lisa Wofford
May 27, 2021
5
Awesome service provide excellent care for customers
Donita Green
May 27, 2021
5
There are not enough seats in the room for all of us to sit, some had to sit in hallway, others had to sit outside. I went to the ladies bathroom. It was horrible. One woman was in the handicapped stall..it was a bloody mess. The soap did not work. I had to take paper off the roll that was sitting on the side of the sink.
Betty Harris
May 26, 2021
5
Very fast service. Will be coming back. Will tell friends and family
Ignacio Ramirez
May 25, 2021
3
Through my experience Buena Park AutoNation Toyota has a good sales staff. I purchased a new 2021 Prius Prime over the phone through salesman Hieu. He was very willing to help with my cash purchase and picked me up at the airport, took me to the dealership and showed me my new car. While the paperwork was being completed he showed me all the functions and accessories in the vehicle. Once I drove the vehicle home to Arizona and tried to register it was when the problems began. I was not given the proper paperwork to register the vehicle in Arizona. I called Hieu and he got with the finance manager to resolve the problem. After a day without any response from the finance manager, I left two detailed voice messages with him and three messages with the sales manager. Two days later neither of them returned my call. Then I tried to reach them through the dealerships operator and the operator did not answer nine calls and all call were dropped. On the tenth attempt the operator answered and I told him I wanted to talk to the general manager. Left a message with the GM giving a detailed scenario of my situation. Within a half an hour I received a call from GM Juan and told him of the problem with dealership returning calls and operator dropped calls. He said he would get the problem resolved immediately and FedEx me temporary paperwork so I could drive the vehicle in Arizona until California DMV sent me the vehicle title. Everything went smoothly after that. Middle management at this dealership needs help along with getting an operator to answer calls.
DWill Buyer
May 18, 2021
5
Daniel Choo was great! For explanation and on time follow up
Paul Kim
May 16, 2021
5
I?ve used AutoNation/Toyota of BP for the past 5 years. I?ve always been pleased with the results.
Richard Mccabe
May 11, 2021
5
I love this Toyota dealership. They are always really fast and so friendly. We always work with Pete Amezola! He's the best and always gives good deals and is really knowledgeable. Highly recommend.
Beatrice Bates
May 9, 2021
1
Did not owner other local Toyota dealership coupon. Service not done. Not recommended, expensive service!
Hatem Kassem
May 8, 2021
5
Good and fast service My sales person was Eric Yoon. He is great. He can find everything what you want
Yong Won Chung
May 8, 2021
3
1. I do not know exactly what had done to my car but I was there for safety recall. I don't feel any difference but actually my break is start to making a noise after the visit. 2. I've been here more than 10 times and sometimes they offer free carwash, sometimes they don't. Either way I don't like it. Because they do very poor job on carwash, actually, it gets dirtier if they do carwash.
SC
May 4, 2021
5
Got a great deal on a great car with utmost professionalism from the staff (dealer and finance dept). Highly recommended!
CR Mang
May 4, 2021
5
Both the Sales and Finance persons were Great! Very knowledgable, Friendly and not Pushy! They made the car buying experience not stressful! Would recommend this dealership to a friend.
Morimoto
May 3, 2021
5
The entire experience was outstanding. Our salesman Ryan Lively went above and beyond to find exactly what I wanted. He did a great job making us feel comfortable, was very knowledgeable and made the entire process simple. Their finance team worked with us and managed to get me the deal I needed. I am very happy with my new truck and highly recommended Toyota Buena Park to anybody who is looking to buy a new car. Thanks again Ryan! I’m sure we’ll see you again.
Willy Gonzalez
May 2, 2021
5
Always have a good experience.
Eileen Eing
Apr 30, 2021
5
Everything is professional
Barsudada Belati
Apr 30, 2021
3
Service recommendations were a bit aggressive. The service agent was not pleasant.
Joseph Hamamoto
Apr 30, 2021
2
Inviice#742672 customer #6195973 appointment 11:00am to 13:59 demasiado tiempo los mecánicos se fueron a su break sin decir qué mi carro estaba listo yo fui a buscarlo creo que no es para tres horas servicio de cambio de aceite totalmente no estoy de acuerdo con este Servicio mal mecánicos cero en su servicio Pete excelente en su servicio y los demás sin hacer nada y le cargan el servicio a Pete
Demetrio
Apr 29, 2021
1
DO NOT PURCHASE A CAR FROM THIS DEALERSHIP. They are very professional at the time of purchase. When it comes to the SERVICE it?s one of the WORST dealerships I?ve ever dealt with on my life. You can make an appointment and still be there waiting up to 2hours for an oil change. Also, my dash board where my radio is goes in and out on my brand new 2022 Toyota Camry. I brought it and explained what was happening to my advisor to no avail it wasn?t fixed. I brought it in a second time for the same problem NOTHING. I called for the service manager, never returned my call. The advisor finally calls me back only to tell me ? I need to bring my car down and leave it? no rental or anything. I?ve never experienced anything like this! I don?t want this car any longer due to how UNPROFESSIONAL the service department is.
Michelle Gleaton
Apr 29, 2021
5
Above and beyond services provided by Juan Guzman, Jovic Anicete and Tommy. Thank you gents!!!
Nile Villanueva
Apr 28, 2021
5
The management and the supporting staff was phenomenal. Everyone made my buying experience an easy and enjoyable. The team is a credit to their profession and have made themselves great ambassadors to the brand and the company. All of my concerns were addressed.
Q.
Apr 27, 2021
4
I went in at my scheduled appointment time. I was greeted but then I was sent on a wild goose chase looking for the so called only person that could help me. He was nowhere to be found and so I had to walk around trying to find him. Finally I find someone in the body shop but he?s not the right one and speaks no Spanish and I speak hardly any English. The person who greeted me finally sees me and then says she can help me. It was very unorganized. Next time I hope they have more than the one person helping out because after I arrived cars started to back up.
Jose Zavala
Apr 27, 2021
5
The buying and financing experience was fantastic. It was very efficient and was able to complete the entire process in less than 2 hours. Hieu Pham did a great job and everything went smoothly. It was the best car buying experience.
John Min
Apr 27, 2021
5
Friendly and good customer servIces.Very fast accommodations in the area.
Joan Sta Ana
Apr 24, 2021
5
Facility is clean, friendly people and they have excellent service..
Paciano Porras
Apr 21, 2021
4
Tony, our salesman, was great. The final phase, meeting with the finance person can be done quicker. Detail said they buffed out some scratches but didn?t, by that time we didn?t want to spend anymore time there so we left.
Brooke Perales
Apr 19, 2021
5
Professional, quick and on time, it was a pleasure taking my vehicle there.
Juan Ruiz
Apr 15, 2021
3
I was quoted $99 for a radiator flush. When I called back to make an appointment, I got some who put me down for a cooling system service since radiator drain/refill wasn?t in her menu. So that was a lot more $ for really no more work, so that?s unfortunate.
David Pierce
Apr 15, 2021
2
Horrible purchasing experience purchasing from this dealer from Paul the salesperson and precious the finance manager nothing but lies and runarounds Autonation as a whole great company great vehicles and employees at other dealers but here at Toyota of Buena Park they lack this except for the last gentleman in finance department who finally helped me out I forgot his name but he did more in 30 min than the other pair did in 30 days
Miguel Rosas-montes
Apr 13, 2021
5
Will return this to location, Bought a tire before, everyone in the service department are friendly and smiling.
Maria Uribe
Apr 12, 2021
2
Terrible service. We dropped our car off for what was supposed to be 3 hour service. They called later that afternoon to let us know they didn?t have the part and it wouldn?t be in until Friday. Luckily our warranty covered a rental. We spoke to them on Thursday and they said the part would be in on Friday between 9-10am and that the car would be ready at the end of the day. Then come Friday, the part didn?t arrive until 2pm. Then they told my husband the car wouldn?t be ready until Saturday. My husband told them no, we aren?t picking it up on Saturday and wouldn?t be available until Monday. That?s when they scrambled to get it ready by end of day Friday she they didn?t have to pay for a rental for the weekend. It doesn?t take 3 days to get a part from Arizona to Southern California. I put a call into the service manager and still haven?t received a response.
Cynthia Rodriguez
Apr 12, 2021
5
Manny was excellent, he was on point from beginning to til the end. He was very honest which is key for me. Reliability to the fullest, that’s what Autonation Toyota proved to me. Thank you Emmanuel aka manny!
Argomez
Apr 9, 2021
4
7:30 appointment and didn't start on my truck until 8:30
Dale M Prince
Apr 6, 2021
5
Good service. I'm always bring my tacoma for service I trust this Auto Nation location.
Angel Luis Robles
Apr 2, 2021
5
Our customer service representative Mariah was very professional and helpful. Very satisfied with the services provided for our Camry. Raquel Bingham
Raquel Bingham
Mar 31, 2021
5
My representative Daniel Choo was very knowledgeable, informative and a pleasure to deal with. He took the time to explain everything thoroughly and truck was completed earlier than expected. It was a great pleasure to deal with Daniel Choo! The work preformed on my truck I was very satisfied with.
Kenneth Belyea
Mar 31, 2021
5
Service reps gave a wonderful experience car was serviced with care from beginning to end, representatives were kind knowledgeable and ready to help I thank auto nation for great service I?m glad to have my vehicle service there and I?m more than happy with my sales experience from this dealership I wouldn?t go anywhere else for sales and service.
Violet Booker
Mar 29, 2021
1
I Took my O4 Tundra in for AirBag recall and they told me they would call when it's done. I call to check up and was told I'll get a call back. then I call again and Service Dept is closed ( no call ) . this is a work truck needed for work. I need it for work Sunday and Monday and now they say I cant get it till Monday. this is horrible service. Service person should be calling all there customers with updates before they leave and close for the day. service Dept. isnt any good
Robert Navarrete
Mar 27, 2021
5
very good John well Dinesh.
Bhagwant Malik
Mar 27, 2021
5
The only problem is the tire light that is always on even inflated tires of maximum pressure.
Sunil Singh
Mar 27, 2021
2
I purchased a new 2021 Sienna XLE in January. In February I discovered the middle row didn?t move forward all the way due to getting stuck on the all weather floor mats that came with the car. I took the car in on March 1 and was told the issue would have to be addressed with Corporate and it would take 2-3 days to get a response. 3 days later I did not get a call so I called and left 2 messages for my service provider who ended up going home at the end of the day and did not return my calls. I finally get a hold of the service manager who tells me it?ll take 2-3 weeks, not days, to hear back from corporate. 3 weeks later I did not receive a call back so again I call and this time I?m told they received new mats to install in my car. I take my car in the following day and am told the new mats won?t fix my issue. Apparently, they didn?t document the issue correctly when I brought the car in 3 weeks ago. This time they take video of the issue and tell me they will call me back the following Monday after contacting corporate again. Today is Saturday but my expectations for Monday are sadly low. This place has poor communication and issues seem to be resolved at a snails pace.
Patrick Baek
Mar 27, 2021
5
My husband and I had been searching for our dream truck for quite a long time. We had contacted many dealerships but they weren't really helpful. When I called AutoNation Toyota Buena Park I was immediately connected with a salesman who I consider God sent! Brandon was amazing to work with from the initial contact until the end. He not only went above and beyond our needs but he made sure this transaction went smooth and as painless as possible. And when the financing came William our finance manager also was spectacular made us feel comfortable and answered all of our questions as well as making sure everything continued going smoothly. Thank you gentlemen for going above and beyond!! If anyone is interesting in a car ask for Brandon he's amazing!!
Raquel Miramontes
Mar 26, 2021
5
Thank you for the great customer service ! Making buying a car simple and friendly.
Martin Garcia
Mar 21, 2021
5
Very pleased with professional service, and the overall experience was excellent.
Carrie Billups
Mar 21, 2021
4
Friendly and helpful service. Quick and efficient. Very clean surroundings
Mario Espinosa
Mar 18, 2021
5
Wonderful experience. I am in total love with my car!
Crystyan Berrelleza
Mar 16, 2021
5
very nice people to make bussines with.
Pedro Gomez
Mar 15, 2021
5
The person maybe his name is Gabriel was so nice and precise and quick. I was so impressed.
Bongjoo Koo
Mar 8, 2021
5
Very good personnel service, I was attended right aaway when I arrived at the service area.
Carolina Densing
Mar 5, 2021
1
I asked the salesman to qualify me thru my bank, when he came back he told me that my bank have 8.5 interest rate and they give 6.5 int. I got the loan with them. When I went to my bank I got 3.2 Interest rate I try to get the loan information to pay them off and they don?t answer I left them messages and they don?t call me back.
Janet Tapia
Mar 1, 2021
5
Nice job ... very honestly
Michael Tang
Feb 27, 2021
5
the salesman was a blessing. and very helpful thank you
Vivianne Banoub
Feb 25, 2021
5
Excellent service. Pete, the Service advisor was especially great.
Mary Hocking
Feb 25, 2021
5
Amazing sales rep., awesome finance rep., super GM. Thank you Toyota of Buena Park
Omar Fakhouri
Feb 19, 2021
5
I thoroughly enjoyed my first experience with Toyota and with Pete upon getting my oil changed. With an appointment, I was quick to get checked in and they were done right under an hour and a half. Pete was kind to chat to and the experience overall was enjoyable not to mention the price was comparable!! Thank you Toyota will visit again!
Jessica Pedroza
Feb 15, 2021
1
Poor Customer care, requested few things and ignored completely.
John H Suk
Feb 11, 2021
5
I bought a 2019 Camry SE here a few weeks ago and I’m loving the car so far. I have read other reviews and while the process of buying a car is nice and smooth, other people are saying that they will try to pull BS when it comes to servicing such as not honoring warranties, not returning calls, and all that. My family loves to sue people so hopefully they don’t play any games when it’s finally time to get the car serviced. According to my contract, oil changes should be free so hopefully they honor that or this review could change
Brandon King
Feb 10, 2021
5
Excellent customer service
Simon Bhatiya
Feb 8, 2021
5
Overall great experience, only gripe I have was cost of labor. Way over the top compared to the part that had to be replaced. Part $100 , labor $1400 plus. How does that make sense?
Alejandro Resendiz
Feb 8, 2021
5
I took my vehicle to Pete Amezola and he did a great job keeping me updated. My car was taken care of and I couldn’t be more happy.
Eddie C.
Feb 5, 2021
5
Typically when I bring my car in for service my car is washed before it is returned, it was not. Also service took almost an hour longer than initially mentioned
N/A
Feb 5, 2021
5
Once again professional service provided . AAAA Will return:)
Henry Martinez
Feb 4, 2021
5
No pressure.... they prepared an estimate with fees and taxes......easy to work with banks and credit unions....I just would like for them to extend the numbers of days they give you to get their payment from the bank from 3 to 5 days, but other than that, all good.
Henry Piedrasanta
Jan 31, 2021
5
I worked with Mark and he was amazing. He went above and beyond and even went to another dealership in his network to find the perfect car for me. On top of that, I live FAR away from this dealership and was not able to drive it home the day I bought it. Mark actually offered to deliver my car to me over an hour and a half away for no additional fee whatsoever. I couldn?t believe it! I was so appreciative and loved their no haggle prices and attitude. Definitely check them out if you are in the market for a new or used car. Ask for Mark.
A L
Jan 31, 2021
5
Had a great experience and they listened to what I wanted.
Jackie Perez Baltierra
Jan 30, 2021
5
Nice service . Nice , friendly guy . When I arrived him received to me good morning, how are you ask me. I asked. Do you speak Spanish him said yes . And him helped in Spanish. Muy buen servicio muchas gracias.
Alfredo
Jan 30, 2021
5
I visited the dealership on a Sunday afternoon and Bernie was there to greet us. He was very helpful throughout the process from sitting in cars to going on a test drive and ultimately purchasing my vehicle (a used CX 5 in great condition that happened to be on their lot). The whole process only took a few hours and I was very impressed by the care they took to ensure the quality of their vehicles (even used ones). I would recommend this dealership for anyone looking to upgrade their vehicle without feeling pushed into something that doesn?t fit their needs.
Alec Reyerson
Jan 29, 2021
5
Customer service is very good
Jesse Ortiz
Jan 25, 2021
5
I am always pleased with Toyota Buena Park and their service staff! I’ve been going there for years and they are excellent every time! 😃👍
Marya S Banniza
Jan 22, 2021
5
very good work😀 and service
Anthony Park
Jan 22, 2021
4
I was a little disappointed when I can?t find my coupon through email, so they cannot give me the discount that was on the email. I had to pay $10 more than the discount. They said I need to have it
Maria Rosario Ocampo
Jan 11, 2021
5
great shopping experience. quick and easy purchase relatively. finance dept was exceptional. finance manager yanosy made me feel at ease and helped me protect my car. his boss eddie entered and made me feel welcome and made sure I was happy with everything. would absolutely purchase here again and refer others
j guerrero
Jan 10, 2021
5
Eric Yoon helped us, best and most kind salespeople I have dealt with. He gave what we wanted and never once acted like a cheesey salesman. Precious was a fantastic finance person, all in all, from walking in the door to driving home took no more then 3 hr. Best car buying experience we have had to date.
Fred Gonzales
Jan 9, 2021
5
I’ve been going here for years. I have my favorite service techs but they ask do well. Love the free car wash and the safety check when I go on long trips to Northern California. Really good customer service. I believe they treat their people well internally and hope there are appreciated like I appreciate them.
Michele Bigney
Jan 5, 2021
4
Good service advisor Jimmy Tinajero is very nice to work with...
Rowena Tan-manrique
Jan 5, 2021
5
Second purchase. Good experience. Hieu was most helpful and took care of all my needs
J D Culbertson
Jan 4, 2021
5
Always treated well. The Toyota team members are very respectful. That's why I always go back.
Thomas Leon
Jan 1, 2021
1
Well when you arrive they take a while to see you even if there’s only 2 cars waiting and the shuttle raid took long time to arrive also they never call to told me that my car was ready I have to call then they call me back so I believe what if I would’ve call probably they forgot that my car was ready also I ask for a service and they told me different prices for the same service?
Leonel Sanchez
Dec 31, 2020
5
He was very accommodating and we felt like he was listening to our needs. Very professional and we would recommend him to our friends.
Jennifer Paras
Dec 30, 2020
5
I got a synthetic oil, filter, and lube. Also, I bought 4 new tires with mounting, balance, and alignment. Service tech Dan matched prices I presented, and said I didn?t need brake work.
Frank Faecke
Dec 30, 2020
5
We were treated like royalty and the service was completed in a timely matter. However, I would suggest a auto wash after the service as a courtesy as do other dealers.
Max A. Nelson
Dec 23, 2020
5
It was nice experience . Satisfied service, processing and good price
Heung Oh
Dec 19, 2020
5
The service continues to be excellent through the years since we purchased the vehicle in 2015.
Carrie Billups
Dec 18, 2020
5
I have bought two cars from them and I always take my car for device there they are expensive but they do good job usually
Pouran McMillen
Dec 17, 2020
5
Went in with tire problems. Quickly addressed and fixed.
Susan Spongberg
Dec 15, 2020
4
Nice experience overall I got a fair price for my purchase
Julieta Palma De Navarro
Dec 15, 2020
5
Wonderful service. Taken my car their got the last 7 years. Would not go anywhere else.
Eileen Eing
Dec 11, 2020
5
Experience with sales person "Bassam Tayara" was excellent. Very knowledgeable about the car, I purchased from the dealer. He explained all the features of the car.
Manzar Aziz
Dec 8, 2020
5
The Service Dept. has always done a fine job in taking care of any issues or normal servicing that have come up on the 14 years I have been driving my Corolla
Debbi Whitney
Dec 7, 2020
5
My experience was great. Everything felt so easy because they were very helpful . And to Elijah who did everything to make it happen. Thank you.
Anna Czarina Felicitas
Dec 6, 2020
5
We had a fantastic experience buying our new vehicle from Toyota Buena Park. Omar, our salesman, is very knowledgeable and made us feel at ease while getting us the exact vehicle we wanted. He had it brought to us from another local dealership since the color we wanted wasn't on their lot. Excellent customer service, everyone we encountered was friendly and helpful. I highly recommend them to everyone!
Shelly Holcroft
Dec 3, 2020
5
a reminder call from customer care and update from the service department were so great
James Wong
Dec 1, 2020
1
Very bad maintenance , they don’t do what they have to do on scheduled maintenance check
Paul Saquilabon
Nov 27, 2020
5
I luv this place. As a single woman I depend on their experience to resolve any issues my car has. Always fast and very professional. I?ll only bring my car here because I Trust them. That?s important to me.
Diana Sanchez
Nov 27, 2020
5
I recently leased a Rav 4 Hybrid. The experience was smooth from start to finish. Not only did I walk away with a beautiful brand new car, I also am paying what I was hoping to spend. I’m so glad that I choose the hybrid, It’s a great car.
Jenna z
Nov 21, 2020
5
Hi , your service manager Jerry was great . Found a few issues we needed to address and a few that we?re going to take care of on my next service visit , I bought that Tacoma new in 2003 and autonation Buena Park is the only place that has serviced that truck . You have a great service department and I?m not going anywhere else Thank you again and I?ll be back soon Don Johnson
Don Johnson
Nov 18, 2020
2
Every time I have service there the price goes up for the very same service each time. I started around 75 dollars and paid 126 dollars the last time. Just a basic oil change.
whatwhatwhat
Nov 17, 2020
5
Everything went as expected, I have every intention and confidence to reschedule my service at autoNation Buena Park..
Henry Martinez
Nov 13, 2020
3
They deliver the car dirty. I only provided me one key telling me that the previous owner only supplied them with key. This was not disclosed prior only when the car was dropped off at my house. I wrote on the paperwork to supply me with nothing other key but I have not heard back from anyone from the dealership.
The Andrew Lauren Company, Inc.
Nov 11, 2020
5
I really happy visited auto nation . Auto nation service very well . I?ll come my next service .thanks for support me
Moditha Komamulla
Nov 11, 2020
1
I was disappointed by the car I bought came with tint windows and they never put them on
Antonio Orozco
Nov 1, 2020
5
Very clean dealership, all cars were sanitized. Buying of the car was an easy process
Matthew Espitia
Oct 31, 2020
5
You guys were great ! customer service good and I was happy and please.? I was not shopping for a car I was selling my TRD sport 2017 Tacoma truck to you guys
Humberto C Aguirre
Oct 26, 2020
5
Excellent customer service! Thank you Alfredo !
Guillermo Saucedo
Oct 23, 2020
1
They need to learn how to be professional and courteous to their clients and not be a racist and tell scheduled client that the service will be an overnight service lol an overnight service, can you believe it ? When I had my appointment already set up ahead of time and it was not even in a weekend. Very rude the guy almost came in my face I had tell him to back off. And never apologetic.
Sara Ramirez
Oct 16, 2020
5
Service gets your car in and out.
Lorne Lyle
Oct 15, 2020
5
I have always had excellent service and rapport with the personnel at Toyota of Buena Park since I bought my 2015 Highlander. The most recent service on my Highlander was no exception. Thank you to all of you: the personwho booked my appointment on the phone, the service writer, the person who delivered my car to me and the person who was cleaning the ladies room right before I needed to use it. Your courtesy, respect and cheerfulness makes me happy to return to you for every service.
Rita Botello
Oct 15, 2020
5
Good job excellent device reliable and dependable dealership
Imelda Santos
Oct 12, 2020
5
Mark Nava was awesome. He answered all of my questions before we headed to the dealership. Not pushy at all super straight forward. The process would have been faster if it wasn?t for the idiot customers who went in before us. But other than that, everything was smooth and transparent. We will probably get our next Toyota from them.
Celeste Dworkin
Oct 12, 2020
1
The sales department was fantastic Kristian in particular. However the service department is by far the worse. I was first told taking my 2020 Tacoma TRD off-road on any off-road terrain would void my warranty, only for that to be corrected by Toyota corporate. I still have yet to have this resolved. AutoNation Toyota returned my truck to me with the skid plate off my vehicle and has yet to call me back to get this issue resolved. Also they have yet to call back Toyota corporate to resolve my warranty issue for a alignment on 2020 Tacoma TRD off-road with 850 miles on it. I seriously hate writing negative feedback on anyone’s social media page. I feel automation has left me with no other choice. Maybe if they could step up and make this right with me, I would be more than happy to delete this.
James McAnally
Sep 21, 2020
3
Have a schedule appointment early but took 3 hours for regular service, which is normally 1.50-2 hrs. previously. The service consultant is not really friendly and I still have to check with him if it is done (normally the other consultant check and inform us if the car is ready and accompany us to Cashier for payment). Went to his office and tell me the car is ready and gave me all the paper works and was told to go to Cashier to pay.
Rolando Panganiban
Sep 17, 2020
5
Since buying my car in 2014 I have continued to receive excellent service. Friendly Service Reps.
SusieQ!
Sep 14, 2020
5
Took in my Scion XB for 30k service this afternoon (09/10/2020) and was very happy with the excellent service. My service advisor was Daniel Choo - he was courteous, prompt, fair, reasonable, and took the time to explain and provide advise on the details/items involved in the service. Never felt any pressure ... and ended up just getting what I really needed done at this point and at the same time got the recommendations for anything that needed to be addressed in the future. These dealer scheduled maintenance are usually never a good experience (expensive, unreasonable, etc.) but Mr. Choo made the experience a lot more pleasant and I will not hesitate to come back to this Toyota dealership in the future. Also, rest of the staff (person who delivered car after service, cashier, waiting room/facilities etc.) I encountered during the service were courteous and professional. Felt good, like a customer that was treated well and appreciated. Thanks.
JValles
Sep 11, 2020
5
Took in my Scion XB for 30k service this afternoon and was very happy with the excellent service. My service advisor was Daniel Choo - he was courteous, prompt, fair, reasonable, and took the time to explain and provide advise on the details/items involved in the service. Never felt any pressure ... and ended up just getting what I really needed done at this point and at the same time got the recommendations for anything that needed to be addressed in the future. These dealer scheduled maintenance are usually never a good experience (expensive, unreasonable, etc.) but Mr. Choo made the experience a lot more pleasant and I will not hesitate to come back to this Toyota dealership in the future.
JV
Sep 10, 2020
5
I want in with my Prius because of a tire with a slow leak it was an incredibly busy Saturday. They got it back to me in a timely fashion and didn’t charge me for fixing the tire.
Michael Holts
Sep 9, 2020
5
How I wish theres a car wash, good customer service.
Luz De Jesus Ductama
Sep 2, 2020
5
Great purchase experience!! Easy seamless...Thank you Kevin Rico for helping my niece buy her first car!!! She is loving her new wheels!!
Maria Perez-Castillo
Aug 18, 2020
5
Love to take my car to toyota, they have the experience
Lily Duke
Aug 17, 2020
5
It was very good. I am satisfied with the dealers' service
Cuong Tran
Aug 14, 2020
5
Everyone is courteous and ready to help, I had 2 Services done so far, One was a schedule maintenance service and the second Was A recall. My only concerns about a courtesy car wash, When did it stop ??? Other than that service is great.
Daniel Torres Lugardo
Aug 12, 2020
5
No haggle, great price, delivered to my house. I literally could not have asked for a better buying experience. Hieu Pham was the greatest no pressure sales person to work with. I will definitely recommend him to my friends!
Lisa Calisag
Aug 11, 2020
5
Great costumer service , clean environment , my opinion AutoNation Toyota Buena Park is awesome
Wilfredo Hernandez
Aug 3, 2020
1
Did not do a good job of wearing mask the correct way or social distance
Michelle Sanchez
Jul 31, 2020
3
I setup and appointment for 5k service on my 2020 sienna and was told it would take 1.5 hours , so I opted to wait. I brought in my vehicle the next morning at my scheduled time and the advisor advised it would be 2 hours, so I advised I would wait. After waiting for 3 hours with no notification of any delay by the advisor , I took it upon myself to find him and ask about the status of my vehicle, at which time he told me to go back to the waiting area and he would find out. After waiting another 30 minutes, he finally came in and said my car was ready. If I knew it was going to take 4 hours just for a tire rotation and to check fluids, I would have just dropped off the car. This was the worst customer service I have ever experienced from a dealership and this is my first Toyota and am not happy with them so far. There is no regard to the customer by the representatives there. Very unprofessional to say the least.
Naisa01
Jul 29, 2020
5
Cristian B. was amazingly helpful throughout the process of buying a car. He is great guy who cares about his customers and went above and beyond to make sure we were well taken care of. Thank you Cristian!
Corey Loomis
Jul 28, 2020
5
This place always takes care or all my cars needs, manny at the service department is awesome and very professional! I give this dealer 5 stars
Ricardo
Jul 22, 2020
5
I like taking my car to the dealer I wish they had cheaper labor rates though so I can stop shopping around for other services at other places
Gabriela Grosso
Jul 7, 2020
5
Service Rep Manny answered all my questions and concerns. Wait time was within the scope of service. I would recommend.
Juan Martinez
Jul 6, 2020
5
I was helped by service advisor Emmanuel, he was so nice and guided me through everything carefully and thoroughly, he gave me options and made the whole experience so comfortable and trustworthy. Thank you so much Emmanuel!!! Aka Manny! Ask for him, he?ll take care of you.
Aracely Ramos
Jul 2, 2020
1
Not impressed with their service. Took us 3 hours to pay all cash for a truck. Would not even throw in the missing floor matts
Carlos Angulo
Jul 1, 2020
5
They are very kind and professional We felt welcomed
Chang Kim
Jul 1, 2020
5
Great customer service. I do not own the vehicle, it belongs to my employer and it is used as a company vehicle for employees to use when they visit our locations.
Sandra Salas Gelsons Market
Jun 30, 2020
5
Toyota of Buena Park never disappoints. The service is exceptional. Because I have been having my cars serviced here for over 20 years, I trust them and feel that I am part of their family.
Sharon Kusano
Jun 19, 2020
5
Received notice of a recall on air bag for my Matrix and made appointment to take it in. The service dept people were immediately "present" for me and very helpful/pleasant. I wanted to wait there and was told me it would take about 2 hours - and it did exactly. It was a perfect experience.
Barbara Luisi
Jun 16, 2020
3
I was Extremely disappointed to see the guys getting in my car were not wearing gloves. They should put new gloves on each time they get into customer?s cars. I was also upset that the guy driving my car had a mask on but it wasn?t covering his nose. Pointless. I will not be back.
Michele Gunnell
Jun 11, 2020
5
They Were extremely respectful And fast. The facility was extremely clean in respect to Covid 19
John Rivera
Jun 4, 2020
5
Excellent Service!courteous customer service and easy appointment same day.
Menieta Tiu
Jun 1, 2020
4
I was in to have my 2nd car key programmed. Alex Alonzo was very helpful in having that done since I live in Redlands and made the trip out to do that. Appreciated his support.
Margaret Orland
May 29, 2020
5
Outstanding customer service and repair! I highly recommend Toyota Auto Nation in Buena Park for car purchase, service and repair. They are the best! ?
Helen Delaney
May 29, 2020
5
Bought our 16' Highlander here and have had all servicing done at the dealership. They do a great job. They take care of the customer to ensure your vehicle is serviced in a timely and thorough manner. Definitely recommend this dealership for all your auto needs.
Tom Hummel
May 27, 2020
5
This was our second time taking our car here and I am always pleased with the service here. Pete, my service advisor was very kind and let me know what was needed on my car. Thank you for your help!
Amber Garcia
May 7, 2020
1
It was OBVIOUS the PPP loans were for SMALL BUSINESSES. It was unethical and disgusting that AutoNation applied for and accepted a $77 million dollar loan! You gave a giant middle finger to small businesses and the American people - our tax dollars funded these loans! I posted info about this company on my face book page: “WE WILL ALWAYS REMEMBER THESE COMPANIES AND WE WILL GIVE THEM THE MIDDLE FINGER RIGHT BACK. IF YOU OWN STOCK IN THEM, SELL IT (I did, just sold them ) Shame on you!
Jen M Onaghan
Apr 28, 2020
1
We have always gone to this dealer and had a great experience. Until last month when my lease was up and I was there to complete the buy-out process. I was charged a $500 vehicle inspection fee. This is ridiculous, as it was not stated in the contract. All the salesman could say is “that change was implemented two years ago and there was nothing they could do about it.” No effort whatsoever from their end. The wait time was ridiculous, considering my credit union had already approved my loan. Needless to say, I’m not returning here again. I will be taking my business to people who have better customer service skills and appreciate their customers. What a disappointment.
Adriana Bermudez
Apr 11, 2020
5
Joe Bonilla was great. He took very good care of me while my car was being serviced. He made sure that all of my questions were answered and made me want to bring my car back for future service. After my experience of buying the car there, I really didn't want to go back. But I would take my car back if I could get him each and every time.
Cossie Conley
Apr 10, 2020
5
We had a great experience with Buena Park Toyota. Felt no pressure and we feel like we got a great price. Staff was very nice and helpful.
Jason Gaw
Mar 23, 2020
1
I went to the dealership at night so it was hard to see everything on the vehicle. During the test drive of the vehicle I heard brake noise to which Hieu Pham, the salesman, told me I could bring it in the next day and they would check the brakes. I looks at the rotors myself and saw heat spots and lip, but according the mechanic because it was within specifications they were good. I?ve had the vehicle for less than a week and EVERY single time I brake there is a loud pinching squeak from the rotors they refused to replace. I also noticed the next day the front tires are bald, below 3/32nds which is considered unsafe tires and more importantly ILLEGAL to sell on a car. The vehicle is also all wheel drive and per numerous consumer reports, repair facilities, and even Audi themselves; require you replace all 4 tires if any one of the tires is within 2/32nds difference in tread depth because failure to do so would damage the drivetrain of the vehicle. The sales manager Fransisco, argued with me that the tires were 1. not bald, even though I work in automotive and known very well what an unsafe tire is and 2. doesn?t know anything about AWD vehicles and told me that all the tires did not need to be replaced that they could be replaced individually. Countless times I spoke with the salesman and the sales manager who seemed to not care about not only my dissatisfaction with their customer service but the fact that the vehicle they sold me is UNSAFE.
Susannah Williams
Mar 20, 2020
5
car repairs and check ups
Jameson Go
Mar 16, 2020
1
The worst service ever! Took our two month old "Certified" Sienna in yo see why the check engine light came on. I spent three hours with my 5 kids in the waiting area with no update. The kids were getting hungry so I needed to get out. Asked for an update only to be told they do not know what the problem is. Why would they keep a customer with five kids waiting for three hours with no update? Waited two more hours because I got extremely upset. They were very unprofessional and unapologetic even seeing that I had five kids they needed to be fed. They said I can get a rental so they could have more time to inspect the van, but really they were near closing time and they just wanted me out. I had to pay for the rental, which they did not tell me about. They didn't even offer to help me move my car seats and stroller. I tried to find the contact of either the general manager or the service manager but it's like they purposely do not want you to contact them because their "staff" page is blank with no names and numbers. I definitely regret buying from this location, my van didn't even make it to my second payment and now I'm stuck with a rental.
Javeth Velarde
Mar 16, 2020
5
Always great service and Pete is always very helpful. Thank you and keep up the good work!
Norma Vera
Mar 10, 2020
5
Always courteous and timely in repairs. Also, enjoy the great coffee machine while waiting!
Corey Sylvester
Mar 10, 2020
5
Great service and very quick! Thank you for Steve for handling our services with great patience and in a timely manner.
Anthony Ledesma
Mar 10, 2020
5
The process to buy my new car was simple and easy! They broke down everything to show what exactly I?m being charged for. I was brought in with a good deal and left with an even better one. Shoutout to Frederick Leyva for being an amazing and genuine salesman! I couldn?t have asked for a better salesman to help me buy a car!
Ledrick Ulpindo
Mar 10, 2020
3
my car is only two years old car. needed only the regular maintenance, but tech said i need 30000 must do service blah blah blah, which I don't know how to check if that is necessary. I did and paid another 400 dollars on top of the 400 dollars I paid last time I visited here for regular services. I feel like ripped off, and my friend who works for mechanic said it was not necessary service at 30,000 miles. I feel like ripped off, again.
Jeeyeon Kang
Mar 10, 2020
1
I took my Camry in for what I thought would be an oil change only to find out that it didn't need one because they had used synthetic oil and the light comes on at 5,000 miles and nothing can be done about that. I let them rotate my tires so that they could fix 3-4 other minor things that should have been fixed before I bought the car (bought from them used) these are things that should have been fixed before or at the least covered by warranty but I just didn't notice the night I bought it. Turns out nothing was covered by warranty or done as a free service - things like reattaching the weatherstripping around the drive door, repairing the rubber trim strip on top of the car, adjusting the parking brake or putting new batteries into the remote that was supposed to have gotten new batteries at purchase just 5 months earlier. Not only were they not free but they wanted hundreds of dollars for service that my regular mechanic would have done for free. I paid them $30 to rotate my tires, but I told them that is the last time they will see me.
David Marlow
Mar 10, 2020
1
they trytosell you a vehicle with large monthly payments
George Castillo
Mar 9, 2020
5
Enjoyable experience from the beginning to the end.
Paul Berwick
Mar 2, 2020
4
The buying process was extremely easy and upfront. My sales person Dennis was awesome and had everything ready to sign in about an hour. I?d recommend not going late on a weekend afternoon as finance can get backed up, but other than that, everything I experienced was top notch.
Jason Mindus
Mar 2, 2020
1
Receptionist is a liar, I was told my service advisor for years was off but found out he was there. I know him for years so I know when to bring my car for service.
Ferdinand Paguyo
Feb 26, 2020
5
Facility net and clean, all staff friendly and helpful
Paciano Porras
Feb 25, 2020
5
David at Toyota Buena Park is who you want to deal with!! He was so extremely friendly, smart and got the job done. We went in adamant that we were going to look at a few locations before buying. That changed quickly when we agreed David is who we wanted to buy from. THANK YOU!!
Stephanie Iwan
Feb 20, 2020
5
Excellent service from Mr. Michael Escano & Ms. Precious Rivera.
Julie Julz
Feb 9, 2020
5
Chandler was great. we got a very safe vehicle for our daughter and were so pleased with him. he was helpful and polite and made the buying process easy.
Keith Wilkinson
Feb 5, 2020
1
I took my car there to get my 2nd(10,000 miles) service and I thought they would use synthetic oil and that I would get tire rotation and a car wash after they service my car but when I picked up my car the car was not washed and the tires were not rotated and on my invoice it is stated that they have used bulk oil, the waiting area was very unclean and the coffee maker was not working,
Omid Mazaheri
Feb 4, 2020
5
Thanks to Tiffany excellent customer service Professional and very courteous
Jesus Sistoza
Feb 4, 2020
5
Received excellent care and customer service. Estimated time of completion was accurate, honest, and reasonable. Explanation helped as well. Clockwork and information on when my service contract was expiring to avoid any surprises.
C
Feb 2, 2020
5
Always a positive experience at this dealer. Will continue to come back for future services.
Sonya P
Jan 30, 2020
5
The service performed on my van was done timely. I will use this Toyota location as my primary service center.
J Robinson
Jan 29, 2020
1
By not leaving an oily, drippy mess under your skid plate so it leaves an oil puddle when you park in your driveway.
Alan Gunner Amg
Jan 28, 2020
2
Went in for a standard oil change, when I parked in my driveway I found an oily puddle from the run off the mechanic failed to clean after he made a mess under my truck on the OEM TRD skid plate. Some people are just useless.
Moises
Jan 28, 2020
5
Pete the service writer was very helpful, checking in on me from time to time as I waited for my vehicle even offered to get me something to eat
Lawrence (Larry) Duenez
Jan 28, 2020
5
For almost 14 years my dear wife and I have used their service department for ALL our Toyota’s service needs. Service Advisor Pete Amezola always gives us trustworthy advice and never recommends we spend money unnecessarily. Their prices are never unreasonable. Never in all these years have we ever needed to return either of our cars for a service redo. EXCEPTIONAL SERVICE is what they ALWAYS provide!! Also, last May we bought a new Corolla Hybrid. The price was very fair and we are finding it perfectly meets all our needs and exceeds our high expectations. It is comfortable and has GREAT safety and convenience features as standard equipment. We carefully keep track of our miles driven and gallons consumed, and to date are averaging 54 MPG!! Based on our experiences, we highly recommend this dealership for both sales and service.
Curt Sidles
Jan 27, 2020
1
After service, my tire pressure is low. I don't understand why my tire pressure is low. They did check my tire but why after service. My car has warining sign, tire pressure low. I will go another tire shop.
HYE BIN KIM
Jan 27, 2020
5
I was extremely pleased with what they paid me for my truck. Even more happy that they didn't pressure me to purchase a vehicle. Great service plus I was in and out of there quickly.
Yvette Darlene Valenzuela
Jan 18, 2020
4
Very good service on car maintenance. I bought a new car here and very happy with the service of sale team toi
My Phan
Jan 1, 2020
5
Every aspect of my experience was fantastic. Alex Alonzo went above and beyond getting me the exact car I was looking for. I had a bad experience at another Toyota dealership before coming here and was very happy to buy my car there.
Theresa Croft
Dec 30, 2019
5
Customer service was friendly, responsive, and sensitive to my time and schedule. The service associate was helpful, answered my questions clearly, provided good advice with respect to what servicing should or could be done, without ?selling?. The service work appeared to be properly, completely, and neatly performed.
Alan Bisignano
Dec 30, 2019
5
We received great service! Thank you! Keep up the great work!
Simon Vera
Dec 29, 2019
5
Jose, and Marlene in sales and Pete in the service department treated me like a V. I. P !!! I would recommend this dealership to anyone who wants the best price on a new car !!
David Rickerd
Dec 27, 2019
5
Prior to arriving at dealership I knew which car I was purchasing and final price, no haggling at all.
Christine Keller
Dec 23, 2019
5
the excellent service they provide and on a timely manner
Jay Arias
Dec 20, 2019
5
Pete Amezola took care of my needs on my 2019 Tacoma Truck. Excellent
Danny Rosales
Dec 20, 2019
5
They have a lot cars sub an trucks to choose.
Rafael Matias
Dec 17, 2019
5
Every one was so nice and helpful I would definitely recommend this dealer to friends and family customer service was above and beyond
Sylvia Ross
Dec 16, 2019
5
Emmanuel was great The hole experience was excellent
Angela Hernandez
Dec 13, 2019
5
New Manager very kindly
JinGyu Kim
Dec 12, 2019
5
excellent, professional, would surely be back and recommend
Ulpiana Naca
Dec 11, 2019
1
I bought from them, promised on the number and when I get there, they go back and plays games. I had terrible experience with them and I made sure I got something in return, that something they promised, I still don't have even after 3 weeks. Truly unprofessional dealer. I wouldn't recommend this xxxxx to anyone.
David
Dec 10, 2019
5
The Service Advisor (Pete Amezola) whom I've been dealing with is courteous, attentive and straight forward in his advice and service/repair recommendations. I have complete trust and confidence in him over the years I've had my vehicle serviced there.
John Rivera
Dec 9, 2019
5
Fast reliable service Even without appointments I got my sienna service with an hour
Stephen Stone
Dec 6, 2019
5
I?m satisfied with their service always helpful. And always someone assist you.
Joselita Bunuan
Dec 6, 2019
5
My car was serviced fast and the staff was friendly
Guadelupe Garcia
Dec 6, 2019
5
Great job everyone at Buena Park Toyota! A pleasure doing business with you!
Alva-retta Alvarado
Dec 6, 2019
5
David was a huge help with helping me find my dream truck! He made my first car purchase experience, a great one!
Reyna Gomez
Dec 3, 2019
5
I had no appt. they got me in right away. Did my mntnce. Very friendly and helpful.
Barbara Stanley
Dec 3, 2019
5
Wiliam -service advisor was very good at explaining repairs done and the time-frame in which any future repairs are needed.
Carrie Billups
Nov 27, 2019
5
The service adviser Martin Miller was very attentive and let me know how my service was preceding. I was grateful to know how things were going
Masatoshi Fukutomi
Nov 26, 2019
5
Good and fast service and also good service to my service adviser
Monsing Fernando
Nov 25, 2019
5
Our service writer Martin is excellent and professional. He is honest and provides clear explanations of needed repairs and costs. I would rate him a 10 out of 10 (10 being the best).
Lance Kaneshiro
Nov 25, 2019
5
I had great experience here with my Toyota Camry. Paul helped me out and showed me around the place. It was pretty quick on pricing. However, that day there was only one who did financial so we had to wait long. But generally this place is nice. Saleman doesn't push you to buy car.
Avy Nguyen
Nov 22, 2019
5
Pete is the best service advisor I have dealt with in all my years of driving
Eugene Wong
Nov 22, 2019
5
Friendly alot of acknowledge about Toyota's
Phyllis Johnson
Nov 21, 2019
5
Great service over here at Buena Park AutoNation! Thank you!
Mary Grace Diego
Nov 16, 2019
1
Took my 4runner because there was a recall on the airbag. Left my car.. 4 hours later, they called to say my car is ready for pick up. I got my car.. drove off to pick up my kid. I didn't notice that they have left a part of the dash open until i turned my AC on. (The area where the temp knob is.) I tried to push it in myself thinking it would be it but it wouldn't close All the way in. I drove back to the shop. They took it back in. A couple minutes later, came back and it is still the same and the guy told me that its how it should be. Im no car expert but im pretty sure there shouldn't be any space around that box where it says "passenger airbag on.
Aiza Bernadette Charlotte
Nov 15, 2019
5
Everyone is very helpful. They understood my problem. My car was finished in the time they said it would be done.
Margo Martinez
Nov 14, 2019
3
I felt as though I was overcharged for the service provided even though I agreed to have the service done. I was called at 9 am with the recommended repairs at 11:30 am my car was ready. I was charged 1250.00 in labor to replace 4 spark plugs, 2 air filters, one belt and rear brakes. If you do the math and divide 2.5 hours into 1250.00 worth of labor the cost per hour is 500.00. I don't mind paying for service but I feel this is over the top and I would like an explanation.
Joe Hammer
Nov 14, 2019
5
I was pleasantly surprised by our buying experience at this dealership. Our sales associate was very knowledgeable about the different makes, models, and features that were associated with each car we looked at.
Lori
Nov 12, 2019
5
Wonderful service, helpful , professional, friendly
Laurence Chai
Nov 12, 2019
5
Met with Brandon, had an easy, pain free no haggle experience. Brando was also honest, straightforward and to the point! Will be see him again in the near future.
Alejandro Resendiz
Nov 12, 2019
5
Thank you very much for making this easy and painless. David and Mindo did a great job helping us pick the correct car. We love our SUV!
Raul Robledo
Nov 8, 2019
5
Tire pressure warning light came on. Pete promptly had tires thoroughly checked, pressures adjusted, and warning reset. Great, friendly service ? as usual, thanks to Pete!!
Curtis Sidles
Nov 8, 2019
5
I took my 4Runner in for service and a couple of minor repairs. Martin Miller was the Service Advisor that helped me. He provided EXCELLENT Customer Service and was very helpful. Thank you for having such a wonderful employee with customer service skills working there!!
Elizabeth Kohansal
Nov 7, 2019
5
It was a great experience and they were all so friendly. They answered all my questions.
Tanya Acuna
Nov 7, 2019
5
I took my 4Runner in for service and a couple of minor repairs. Martin Miller was the Service Advisor that helped me. He provided EXCELLENT Customer Service and was very helpful. Thank you for having such a wonderful employee with customer service skills working there!!
Liz Kohansal
Nov 7, 2019
5
Took my 2018 4Runner for it's 20 k mile service, I didn't have an appointment, but they still took great care and got the service done in an hour.
Juan Ruiz
Nov 7, 2019
5
Everyone was verry helpful. Answered every question we had.
Miguel Sanchez
Oct 30, 2019
5
The only reason I keep coming back to this Autonation Toyota Dealership is because of Pete A. I always request him to take care of my car. I have complete confidence and trust in him. He is honest and cares about his customers. If he wasn’t there I would have to look for someplace else to go.
Evelyna Lazo
Oct 10, 2019
5
Thank you Sandra, Jose, and Rico for your hospitality and professionalism at AutoNation Toyota Buena Park. You guys provided a very pleasant buying experience.
Jose Martin
Oct 9, 2019
1
Terrible service and very serious environment, no help for a young white male because I was stereotyped? When girlfriend came along much more interest arose..
Axel Ziggy Pauwels
Oct 8, 2019
5
I just was satisfied with the service I received with the person who help me the one who got all the information about the problem I had with my car. I forgot his name
Hugorod
Oct 2, 2019
3
Costumer service was pretty bad. They took too long for the process of buying the car.
Vanessa
Oct 2, 2019
5
Fast service. They honored The online price. They had my color and trim. Great car.
Salvador Sandoval
Sep 27, 2019
5
Very pleasant customer service here recommend highly.
Danielle Stuart
Sep 26, 2019
5
The staff is very professional, not pushy, pleasant of all the cars I bought in the past, it was the quickest deal with no hassle!!!!
Joelle Smith-Mary
Sep 26, 2019
5
Dan was very polite and listing to what else need done be side the oil change.
Sue Tanza
Sep 23, 2019
5
had a great experience and Elijah was excellent. Our finance guy, sorry can't remember his name, was awesome also! Would definitely recommend. Was a 10 experience!!
Joann McDonald Chapel
Sep 17, 2019
5
Pete Amezola in Service rocks
Ian Cube
Sep 16, 2019
5
Great service and Pete, my service technician is always courteous and helpful.
Denise Cope Stuart
Sep 16, 2019
5
James Yun was friendly and explained in details. I appreciate it.
Seul Lee
Sep 16, 2019
5
Awesome service. Hieu Pham even delivered my car at home. Precious Rivera worked with me through the financial aspect. Thank you. Keep up the great job guys.
Salvador Acevedo
Sep 11, 2019
5
nice people and great service
Emanuel Morales
Sep 11, 2019
3
I had a service appointment on 31st August at 2:pm but I showed up at 1:00 pm instead. Mr John Kim told me that in order to properly fix the slide door electric part it will take 4 to 5 hours , so he asked me to schedule an other time. If I am not making a mistake the service shop is open until 6:00 pm . From 1 to 6 o?clock there were exactly 5 hours. I understand that it was a Labor Day weekend and they may wanted to go home earlier that day. However, on 9/7/2019 I brought my car for inspection and for the right side slide door manual button problem when pressing it won?t open the door. But the door can be opened from the buttons option from the driver seat. Mr John Kim told me on 09/07/2019 at noon time that my Toyota Sienna 2015 slide door does not have any electrical problems but the problem is with battery . He said your battery level is at 120 or something it must be at 500. I accepted his words and authorized purchase of a brand new battery for $270.00 because I trust Toyota customer service and I thought Mr John Kim is offering me the best option . But to my surprise the sliding door problem is still the same the new battery did not fix the problem as I was told by Mr John Kim. He was only interested in on selling me the product rather than taking care of their loyal customer . I referred many friends to purchase from Buena Park auto zone . But I am speechless with this kind of service that the mechanics even did not check whether the slide door can be opened manually or not. Now I bought a brand new batter while my car battery was in good condition and I did not have any problem with it. It was an unnecessary offer made by service shop department . And now I am writing a feedback about my experience at Auto-zone Buena Park service shop early in the morning. I hope this problem is resolved to be satisfied by the services and customer care. With Regards, Najeebullah Nawazi
Najeebullah Nawazi
Sep 9, 2019
2
I have never written a review but I felt compelled to after the terrible service I received from this dealer. I inquired about a car via the dealerships live chat on Friday morning and was told I could set up an appointment for 10am Saturday for a test drive and someone would contact me via email. I then receive an email from autonation stating my appointment was at 7:00am on Saturday (before they even open!) I call and speak with someone named Sandra and explained to her I scheduled an appointment with live chat for 10 am not 7am. Sandra apologizes and says 10am is fine and that I will be able to view the car and test drive it. I drove for 45 minutes from LA to Buena Park to this dealership and got there at 9:45. After a few minutes of waiting I am told that Sandra is not even there today and that the car I was inquiring about is still going through testing and I will not be able to drive it or even SEE it until a few days from now. I asked why Sandra would tell me I could test drive it if it isn't even available to view. The girl there tells me she doesn't know why she would say that but that the car is not ready and there is nothing she can do. What upset me most is the person who told me this didn't even have the courtesy to apologize for the error, which made it feel as if this happens regularly. I verified the day before so I don't know why I was lied to but it really put me off this whole dealership.
IV
Sep 9, 2019
5
Very nice & pleasant. Pete, service manager was very helpful and I am very happy with service. Thx
Dilip J Sheth
Sep 6, 2019
5
Very friendly and professional
Maria Ciba Apascaritei
Sep 5, 2019
5
Pete always very knowledgeable and very helpful.
Margarita Canchola
Sep 3, 2019
5
I had my car towed to the dealership because the check engine light suddenly appeared and it was obvious the car could not be driven. Steve took great care of me. It was late, so the car was repaired the next morning. I was called around 11am that the car was ready and I'm back on the road again. Thanks, Steve, for taking great care of me!!! I've only used Auto Nation since my car was new, 10 years now.
Susan Fanello
Sep 2, 2019
5
I went to get my truck serviced for the first time in awhile. Pete was incredible helping me out and getting my truck all ready and running great again
Steven Rodriguez
Aug 27, 2019
1
*CUSTOMERS BE CAUTIOUS AND AWARE* The service department has questionable integrity on work, services, and/or inspections performed. I have invoices stating (photos can be provided) work was completed and/or performed when it wasn’t. I also have word of mouth from a service advisor (Pete A.) work was not performed when the invoice says a multi point inspection was performed. Similar incidents have occurred on more than one occasion. Customers should look over their invoices and ask questions when speaking with their service advisor. Do not take their word on work performed! From something small as a lightbulb being out going in and having it checked (given a green inspection) and leaving the dealership with the lightbulb still being out. They didn’t check or inspect. This is something small, but I also have larger issues that occurred with my 4Runner. I gave this service department the benefit of the doubt and continued to take my vehicle there, but they continued to provide me with negligent service. I have been in contact with Toyota corporate, but since each dealership is a independent owner corporate couldn’t help, and the dealership GM didn’t even reach out to offer any apologies and/or possible resolutions. Corporate couldn’t even locate the GM’s name for Autonation. They had several names listed when they tried to look them up to provide me with a name. Customers be aware of work done or not done on your vehicle. Autonation, no need to reach out to me at this point. Just wanted to share my experience with other customers.
Albert Chairez Lopez
Aug 23, 2019
5
Great service. It was fast. They were courteous.
Reyna P Otero
Aug 22, 2019
5
Amazing service by Tiffany. shevtook really great car of me and my Avalon. Thank you so much!!! Give that girl a raise
Nathan Aroonprapun
Aug 22, 2019
5
Took my truck in to get serviced. It's been awhile since I have since I don't drive it too much anymore. Pete was great. Explained everything to me that needed to get done. Called me when my truck was ready and told me if any additional issues they found.
Steven Rodriguez
Aug 22, 2019
4
I wasn?t sure how I felt about the no haggling process. However, after a couple of weeks looking at cars, I came to auto nation in Buena Park for a last look before purchasing a car a saw at a different dealer. Found a better deal with Auto Nation. Their rep, Hieu, assisted me and I appreciated not feeling pushed or rushed to make a decision. After testing the car and deciding to purchase it the same day, everything went smoothly. The financial processing was a bit long with many additional add ons they wanted to offer but that is expected. Overall, they made the process very easy. I was offered to come back in a few days for a detailed cleaning.
Quynh Tb Nguyen
Aug 22, 2019
5
Pritika Kumar with AutoNation in Buena Park is excellent Plus an A in customer service skills = Pritika Kumar should get a pay raise today!
Warren Yun Hing Ho
Aug 21, 2019
1
I got a really bad experience
Javier Hernandez
Aug 9, 2019
5
Brandon was an amazing dealer who made sure the customer was accommodated for never saying no and willing to help us the best he can. Not only that, he would go out of his way to make sure he was available based on our schedule.
Sang Oh
Aug 5, 2019
5
William was awesome he listened to our needs and request. He provided top notch service.
Carlos Moreno Santana
Aug 5, 2019
5
Nothing to complain except why they want copies of your ss card😱
Manny M Morales
Aug 2, 2019
5
I am a first time buyer and Brandon Guelker was fantastic!! I cannot thank him enough for his patience and flexibility!! He took all my concerns in consideration and made my experience so easy. He made me feel very welcomed and comfortable being that I am only 21 years old and no experience whatsoever in purchasing a car. I recommend him 100% !!
Natalie Monforte Herrera
Jul 31, 2019
5
My service advisor Luis was fantastic! I cant commend him enough. He took the time to listen to my concerns regarding my navigation unit issues and found a solution. Service was quick and solid. Highly recommend you coming here for all service related activities
David Hahn
Jul 29, 2019
1
Not creditable, untrustable. Misleading by finance clerk, Deceiving on checking car condition
Hyesin Kim
Jul 24, 2019
5
Staff very friendly. Service was excellent
Vivian Terry
Jul 22, 2019
5
Excellent customer service from the dealer and also approachable acommodating on processing paper works.
Joan Sta Ana
Jul 22, 2019
5
Eddie is the best in the Service department awesome customer service!
Rosamaria Zaragoza
Jul 17, 2019
5
People in automation are profesional and they solve problem right away, good job!!!!
Ada Starkey
Jul 15, 2019
5
Awesome Customer Service. Fast & Very reliable too. I left my car for battery change and it was done in the promise time. I was even surprised that they car wash my car. I will definitely come back to you guys for all service needs.
Annabelle Guillermo
Jul 12, 2019
5
Great Service! Amazing Customer Service! It was my first time in this dealership and I was amazed of an amazing service I receive in my Toyota RAV 4. They were able to schedule my car on the time I wanted and I was even surprised that they wash my car. I definitely recommend this dealership to everybody!
Annabelle Guillermo
Jul 12, 2019
5
I am very satisfied with Toyota Services in general. I am based in Vancouver BC Canada, and we did a long trip to every state of United States, when we reached Buena Park California, I decided to stop by at Toyota to get my car service. This is my second time that my car had service since I bought it, and I am very pleased to say that I am very satisfied the way I get treated from the time I arrived in their service facility, people are very nice, accommodating, easy to deal with, very patient to their customers and mostly they gave me same treatment as like I am in my own dealership in New Westminster BC Canada when I bought my RAV4, it feels like home. All I can say, even I am not in my dealership in Canada, I get treated same way. Keep up the good work and more power to your team. When I come visit Buena Park again, I will definitely come back here to get my car service. I HIGHLY RECOMMEND.
Randy Ordinario
Jul 10, 2019
5
this was my third service visit.Each time I was greeted and my vehicle serviced promptly.The wait has neve been over 2 hours and the tech always explains everything being done or needs to be done and the always wash my vehicle! Very nice waiting area with coffee and snacks.I actually don't mind waiting to get my car serviced and if there are discounts,the tech will apply them..this is my go to service center!
Sonja Miller
Jul 3, 2019
5
The staff was friendly, professional, knowledgeable. They made this an enjoyable, efficient shopping experience. Thank you!
Steve Kaye
Jul 2, 2019
5
The Service was great , Eddy and the service manager Harley treated me with the utmost kindness and respect.
Sonia L
Jul 2, 2019
5
Excelllent service from beginning to end. Great customer service from the guy that helped me out. My car went in for the 5,000 mile service and i was out within the hour. Pleased with the experience.
Isidro Barrera
Jun 27, 2019
5
I took my new Toyota for the flat tire and the diagnosis was to replace tires as current tire was beyond repair. It turns out to be all lies and fraud after I took my car at America’s tires. They were able to fix flat in minus and suggested (tires are Perfectly fine, no replacement needed). Based on my experience at AutoNation, I won’t recommend this dealership to anyone.
Niraj Shah
Jun 22, 2019
2
Our salesman Paul was great, but the process took hours and hours waiting for the appraisal on my old car, waiting for them to put together the numbers, waiting for the finance people etc. I left 6 1/2 hours after I identified the car I wanted to buy!
Neha Shah
Jun 14, 2019
5
Excellent service!! Great and friendly workers!
Jessica Sandoval
May 31, 2019
5
The customer service was fantastic quick and efficient people and staff were great would highly recommend to any Toyota owner
Kira Burgess
May 28, 2019
1
Had an appointment for third service on my 2018 Camry. Checked in by Harley and told about one and a half hours. Waited in waiting room about 2 hours. About 6 people came in after us and were called out while we still waited. I went out across the way and asked about my car and a man took me to Harley's office. They talked and then called me in. They said no one was aware of my car's papers for service. Then they said they'd take care of it now. It was done in about a half hour and I wonder if everything that should have been done in one and a half hours was done in a half hour. Got an email to call Michael Hogson if a problem. Called 3 times and left messages and finally today they said he's not there anymore. They Offered to transfer me to Harley, but he seemed to be the problem so I said No. Very disappointed with the whole thing. It seems the service department isn't run very well. I am a very unsatisfied customer.
Peter Garcia
May 17, 2019
5
Customer service is highly recommended.
Luz Ductama
May 14, 2019
5
Claudia Rodriguez was extremely helpful in facilitating my car repairs in an affordable and timely manner. Thank you!
Richard Starcher
May 6, 2019
5
This was my very first purchase of Toyota not alone visit to the auto nation. Brian made the Toyota purchasing experience very pleasant and easy!
Myong Lee
May 6, 2019
5
Everything is really good!👌🏻
Joseph Milad Latif Qest
May 1, 2019
1
This Review is to warn everyone about my purchase with Toyota Buena Park, and to hopefully save someone else the hassle and frustration I've had to deal with. Buena Park Toyota where do I even start. I bought my 2016 Honda Pilot on January 26th 2019 from them. After I left the dealership things became apparent to me, the car had no gas, no window washer fluid, the dome lights didn't work, my 2nd key needed a new battery. Their were water spots all over the car, clearly they hadn't washed or detailed the car at all. Now it's been 2 weeks a total of a month since I've bought the car, I haven't received my check that they owe me, I haven't received my all weather mats or a call that the screen is in. Overall I just can't believe that they would sell a car like this, I can't imagine that their isn't a list that they go over prior to putting a car out on the lot. No one seems to know what's going on with anything, I just got off the phone with a parts guy and pritka another sales person waiting to hear back with the outcome. It's been such a pain to have to follow up with all this, a customer should never have to follow up with a sale over and over again! Now on Sunday February 17th my check engine light went on, mind you it hasn't even been a month since I've had this car. I contacted the General Manager Jose Gomez and he preceded to tell me to take it to Honda that they were closed for the holiday weekend. I then told him I can wait to bring it in on Tuesday the 19th. He said he would see me then, I showed up on Tuesday the 19th at 9am Michael Hodgeson the Service department manager took my car back and said to have a seat in the waiting room, I told him I was here to see Jose and he told me he was off that day. I messaged Jose to find out he wasn't coming in and hadn't informed anyone of the situation at hand. No one knew of anything going on, Michael then preceded to show me pictures of Rodent damage all underneath the engine. He told me they will have all of this taken care of, and that they were going to take it to Honda to have fixed. This dealership has no idea about anything, I don't believe any maintence check was performed before I bought the car, Jose Gomez is the worst General Manager, he has no idea what's going on with any of his employees and shows no responsibility for anything. He should know what's going on and if someone isn't happy or issues have happened he should want to fix the issue at hand. This in which he hasn't done. I really just want to buy a safe reliable car. That's clearly not what has happened. Now to update yet again, April 22nd we took it back in to Toyota because there is clearly an issue with the transmission. It doesn't shift properly and the RPMs toggle between 2/3 and between 30-50mph. The Toyota technician that drove it said he completely felt what we were talking about. We were given another rental car, and our car was taken to Buena Park Honda to be looked at. The Honda technician called and said he drove the car for 6 miles and didn't feel what we were talking about, and for us to describe what we were feeling. So we did. He then called to tell us, he felt what we were talking about and that he called Honda USA and they informed him that's how the car is suppose to drive. Anyone that's driven a car before in their lifetime could tell something is wrong. We proceeded to look online and there's several complaints about the 2016 Honda Pilots Transmission and that Honda refuses to acknowledge the issue at hand. It's not fair that the consumers buy this car thinking their getting a safe reliable car and to have to replace a transmission at 40,000 miles. It's so ridiculous and just wrong. This has been the worst car buying experience and shame on Toyota and Honda.. I'm simply just asking that this be made right. Jessica Johnson
Jessica Johnson
Apr 28, 2019
1
Finance and service department are spot on but the salesman who was helping me needs to know about CUSTOMER CARE. SHM
Gino Tolentino
Apr 26, 2019
4
The service tech was informative, courteous, and very helpful. He made it seamless and I got the completed call like he said he would. He also offered whatever discounts there were for whatever service I got, making my dollar go a long way, bring value to my service. Overall good experience, and I enjoy bringing in my car for service there, Miller Toyota could learn a lot from this Dealership!
Edwin Guerrero
Apr 24, 2019
5
Helpful and Friendly stuff . Luis helped me. He provided amazing customer service, and answered all my questions. Thank you . I will definitely be Back.
Eden Zirpins
Apr 18, 2019
5
We recommend AutoNation Buena Park because they have a good customer service. This is our second time going to Toyota. The first time we lease a Camry and this time when we purchase the new Camry. Jane Dulay was very helpful. She helped us throughout the purchase and so with the the person who processed our papers for the purchase.
Tili Ball
Apr 16, 2019
5
They do it on time and showed clearly what they did.
Juyup Lee
Apr 15, 2019
5
I sought service because the "check engine" light went on. I got an appointment the same day on line. The service rep was very efficient and professional. He got me a van ride home. After a couple of hours, he called to report that there was no serious problem and arranged a van to pick me up. He even waived the diagnostic fee. I really appreciated his helpfulness. Altogether, this was an excellent experience.
Donald Marshall
Apr 15, 2019
5
great auto service and great customer service.
Darly Godschild
Apr 12, 2019
5
Very friendly staff and fast service. The shuttle driver was kind and prompt.
Vivian Martin
Apr 11, 2019
5
I visited AutoNation Toyota completely by accident, but I was sure glad I did! Last week, I was travelling to Disneyland with friends in my '05 Prius when a check engine light and a problem message suddenly came up on my display. Thankfully this dealership was just a mile away and I was able to drive there safely. Chris Lee in the Service Dept was a savior! Not only was he able to get my car diagnosed and repaired in 3 hours, but also he provided a shuttle to get me and my friends to Disneyland. And he sent another shuttle to the Magic Kingdom to pick me up when the car was ready. I expect great customer service from Toyota, but Chris went above and beyond to save the day! I highly recommend these folks
Jaimie Roedel
Apr 10, 2019
5
my sales guy Paul was great got me into my new car in less then 4 hours. I was very pleased with the service and the customer service that was given to myself and my cousin thank you I'm very happy with my car
Crystal Silva
Apr 10, 2019
5
Very courteous service staff. Quick completion of work. Easy to make an appointment.
Tim Xie
Apr 3, 2019
5
Nina Tai Paul and Gilbert! Wow! These guys are amazing. Very considerate, polite, and extremely concerned with our satisfaction! The customer service was on "Fleek"! Determined. Positive vibes all around. I really felt welcomed and appreciated. Thank you so much for making my visit a pleasure. Definitely worth the drive, definitely recommend you to visit!
Javier Aguilar
Apr 3, 2019
5
Our first contact was Marlene, then Ty, then Gilbert and finally Precious each one going out of there way to be sure our purchase went smoothly. A great friendly "can do" team!
Florence Bernard Bornstein
Apr 2, 2019
5
We had a wonderful experience. In the past, we have always bought our cars online. This time, we went there for my husband to see the difference between a Prime and regular Prius. But of course, we didn’t leave without a new car. I love how my new Prius run and the new features it has.
Julie Lee
Mar 31, 2019
4
Personable service by Pritika and by Hieu to sell my friend a used Toyota Camry. Victor the sales manager went over the inspection report and the repairs done on this used vehicle at the dealer as part of the dealer prep. Within 24 hours we noticed strange noise on the car, Hieu arranged for quick inspection and repair without additional cost. (Extra key though is expensive, but that is the case with any modern key fob that requires dealer programming.) Dealership needs stations for waiting customers to plug in laptops or charge phones (minus one star). Overall great introduction to AutoNation, gives me a lot of confidence to buy used cars from AutoNation in the future.
Steven Ma and Ting Chou
Mar 28, 2019
5
Good customer service, William was very nice and made easy to purchased our new minivan.
Hyun Joo Lee
Mar 26, 2019
5
verygood service excellent team
Carlos Arballo
Mar 22, 2019
5
I always have a positive experience when I come in for service. I won’t go anywhere else.
Aileen Cavanaugh
Mar 20, 2019
5
Great process. Happy with our purchase thru sales rep Bryan Castanares. Been to 3 dealerships but was finally able to close the deal with Autonation Buena Park.
RodelSD
Mar 17, 2019
5
Marcus was awesome and very helpful. He stayed with us to the end and was very entertaining.
Alex Ruiz
Mar 17, 2019
5
I went in to Toyota of Buena Park, CA for my appointment with Mike Hodge to get my car serviced. Their customer service was awesome, everyone was so friendly they helped me right away got everything taken care of and I was ready to go in no time I will definitely be going back in the future
Maria Gutierrez
Mar 11, 2019
5
As always it is a pleasure to visit Toyota Buena Park. My service technician Pete is always so friendly and cordial. I purchased my car from here and have had all the service done here. Everyone I come in contact there is just so courteous and friendly. Can't say enough about this dealership.
George Storck
Mar 8, 2019
5
Courteous sales agent Try to help customers
Jae Kwan Lee
Mar 1, 2019
5
It was fast and my advisor kept me informed of the progress at all times.
Hugo Novoa
Feb 28, 2019
5
Excellent Service by Pete Amezola
Menggay Fajardo
Feb 23, 2019
5
Excellent service no problem to service staff.
Gerry Tamayo
Feb 22, 2019
5
It was great got service done quicker then other service centers. and they made sure my needs where being met..Great Job to all.
Satisfied
Jan 21, 2019
1
Came in for maintenance due to light coming on. They did nothing. Only checked everything. Even though been doing oil changes every 6k, was told this time no.. only doing every 10k. Also broke my glove box during recall on airbags.. refusing to fix. Wasted 2 hours and one of my services for nothing!
Audree Fukumoto
Jan 11, 2019
5
I was prepared for the headache that comes with buying a new car and the unavoidable long hours spent at the dealership but to my surprise I didn’t have to endure either. Very friendly and helpful staff! i wouldnt hesitant to return and purchase another car at this dealership. Great experience overall. Big thanks to Donis and Gilbert for the help especially answering any questions we had!
Bianca Banda
Dec 29, 2018
5
Paul did an excellent job getting my partner and I into 2018 vehicles for Christmas. I did not think I would be able to trade in my Scion tC for my dream truck (Tacoma) not Bryan was able to work out a deal I couldn't resist. Jane in the financial department took great care of us getting the service plan that worked out for our needs and very affordable. I would recommend this dealership for a painless and fun car shopping experience.
Ashlee Santacruz
Dec 29, 2018
5
Paul and Bryan did a great job helping my partner and I into brand new vehicles for Christmas. I was originally looking for the new Corolla hatchback but after sitting in some models and test driving, I realized I needed a bigger car for my 2 dogs. I ended up leasing a 2018 Rav4 for an awesome price. My partner was able to trade in her 2015 Scion tc for a 2018 Tacoma, the truck of her dreams. This was my first car buying experience and it was actually quick and painless. Jane did an amazing job in the finance department with getting us a customized service/maintenance plan that worked for our individual needs. She worked out great deals for the both of us. I recommend this dealership to anyone looking for a great deal.
Jacklyne Murillo
Dec 28, 2018
5
The best service I received when I purchased my new vehicle. The finance part was a little slow late at night, but my sales person Otniel Cercea was awesome and made feel important and he was very professional and polite. I would recommend him to my friends and family.
Michael Luna
Dec 18, 2018
5
The very Best! I live near two other Toyota dealers, both with good reputations and good service, but I hold out for the very Best! The biggest draw is Pete Amezola. He is King of Service! My wife agrees!
Jenous Langford
Dec 13, 2018
5
Always a good experience! Very punctual, very professional!
Margret Hoonsbeen
Nov 30, 2018
1
I'm pretty fed up with Autonation Toyota. I took my car for service yesterday. There were only 4-5 cars ahead of me, but I had to wait 45 minutes for someone to help. As I waited, I noticed that there were 3 employees ( service consultants) at their computers, shuffling papers around. They would look up but not budge to service their customers. To be fair, Allison was friendly and respectful. It would be one thing if this was a fluke, but it seems to be pretty consistent- long wait, even with an appointment, employees doing their own thing, not paying attention to the customers. Then one of the porters left another customers keys in my car. They had the audacity to ask me to drive 40 miles out of my way to bring them back. They then offered to pick the key up, but never showed up. I sure hope that customer isn't still sitting in their waiting room rotting away waiting for someone to help him! If I didn't have a service contract with Autonation, I'd never go back! I'm ready to trade my Rav4 for another make.
Todd Jones
Nov 20, 2018
2
check in with the schedule 25000 maintenance was long wait 5-10mins. usually about 3-5 mins but long line. and I wanted to get the shuttle service but 20 minutes wait so i took uber and i requested shuttle service to autonation and I waited 90minutes plus and i left message to the service advisor and no reply so i called the autonation and they said the driver will be there shortly which i waited another 30 minutes and no show or reply or nothing so i called again but no answer so i left message saying i don't need shuttle service so don't need to pick me up i ended up taking uber back to autonation and when i got to autonation the driver called me saying the driver was near the location where i needed the shuttle service in the first place. anyways shuttle service was never again that i will use.
autonation
Nov 20, 2018
5
Great service and really quick
Alberto QuiÑones
Nov 16, 2018
5
one care in line when I arrived. was met within 3 min then written up within 5. I appreciated being offered a complimentary car wash. My car was serviced in a surprisingly short time, less than an hour, while I enjoyed your coffee and cookies in the lounge area. TV keeps everyone busy also
jkpeters
Nov 14, 2018
5
Auto Nation Buena park dealership personnel, Jose and Chris, did a great job finding me the 4Runner I wanted. There were no 2018 4runners in California with the exterior and interior colors that I wanted so they found 1 in Arizona. They had it transported to California at no charge. So happy with the 4Runner. Great service.
Mark Wayne Stein
Nov 13, 2018
5
Great service, no haggle, and overall great car...
Chris Hardy
Nov 10, 2018
5
I came in to have a TSB performed. My service advisor was great and easy to work with. I had no problems with getting the repair done under warranty. I'm happy with the work. Thanks!
Mike Young
Oct 29, 2018
1
My experience at the service department was a nightmare. From the moment I arrived to the moment I left, the personnel there lack customer service, from the person at the front line to management. To make matters worst, they didn’t fix my car. I regret buying the car!
Lydia Carrillo
Oct 29, 2018
5
I had a wonderful experience buying a car from the team here! My salesperson Paul, was friendly and knowledgeable. There's no pressure, you just feel like they truly want you to have a great car buying experience, which we did!
Nava Family
Oct 27, 2018
5
Amazing cuatomer service!! Reasonable price for oil change. Special thanx to Claudia Ramirez at Service Department ��
Maria Raygoza
Oct 26, 2018
5
Service agent was able to get the tire through warranty even though the damage was a screw on the side wall. He saved our Disneyland trip!
Ed Alvarez
Oct 16, 2018
1
First, be honest and fair with the trade in value ( Don"t steal it from the customer) No one had a business card with the phone no.of the dealership, not even on all the paper work I fill out. NO PHONE NO.. I had great credit rating 820, they would not give me a better rate than 4.9 APR, unless I gave up the $1000.00 rebate. I purchased the 4RUNNER Premium, Did not get a cargo cover, or cargo mat.
Joe Jaime
Oct 13, 2018
5
Incredible!! So glad I decided to come to Buena Park Toyota. The peolle, the services, and everything in between is truly exceptional! I have peace of mind that all my Toyota needs will be met at.Buena Park Toyota..
John Lowe
Oct 10, 2018
5
Timely, efficient, friendly.
Rick Ford
Oct 3, 2018
5
Fast and friendly service
Mary Baker
Sep 19, 2018
5
Very sweet and was knowledgeable with any questions that I had about my car.
Jacob Corona
Sep 17, 2018
5
Friendly & easy to deal with.
Paul Saril
Sep 4, 2018
5
Professional services, time set and they kept their promise time
Maianh Nguyen
Aug 30, 2018
1
Be honest. Pretty simple, but they have a hard time with it. Our entire car buying experience was terrible, and we would not recommend them. One reason: the salesperson told us the ONLY difference between XLE and XSE was the trim. Turns out later, I find out that is simply wrong. She was either lying, or clueless. Or maybe both. What a shame. We deserved better.
Bren Tski
Aug 16, 2018
5
That they have stayed in touch to offer me any help I need to get the most out of this car ----- can't beat that!!!!
Douglas B. Mattocks
Aug 14, 2018
1
I bought a car a year ago a 2011 BMW in great condition $16,900 My credit was not the best but a put a $7,000 down payment. and the car when up to $22,000, they really did a number on me,. They told me you getting a great deal, your credit is going to be good in a year, well is a year and I never been late on payments. I went in today to see if I could trade my beautiful BMW is in great condition, and this is what happen. Firs table they told me that my car was only $8.000.00 That I owe too much money and I could not get a used car, but that is not the point, Besides the young inexperience sale person that i had, nobody from management nobody even try to help or even try to sell me another car. It was like nobody really care about me, a potential return customer. I would never ever go back to the dealer ship, Nation wide toyota of buena park.
John Boza
Aug 6, 2018
5
I got an email from Seann Kionn asking me if I was still interested in Camry. I told him yes but I doubt if they could help me . You see I had been car shopping for a Camry for about 1 year but nobody at any Toyota dealership could help me because I was upside on my Kia Rio loaan. BUT Seann said he had good news for me and asked me to come in. So after a long day at work I went down to Toyota of Buena Park. I meet Seann and we talked and the next thing I knew we were out in the lot picking out new 2018 Toyota Camry and then then next I heard from Seann and his boss Congratulations you have a new Camry. Still to this day I cannot believe it. IN JUST LOVE MY NEW CAMRY. Thank you so much it was a great experience. And it only took a few hours. I cannot be grateful for all of you for all your hard work getting me back into a Camry. I just love it. I would recommend you to everyone. It just goes to show don't give up. Thank to all of the team member at Toyota of Buena Park.
Diane DePierro
Aug 2, 2018
5
Very pleasant experience with service. Pete did his best to have the axle replaced the same day.
DonnaLK
Aug 2, 2018
5
Staff and especially Claudia were excellent service provider. She rates a 10 for outstanding customer service
Joseph Hamamoto
Jul 18, 2018
5
Excellent customer service...... The employees were knowledgeable and friendly.
Helen Odisho
Jul 17, 2018
5
Nice people & good service. On time. Friendly & clean environment.
Arlene M Valencia
Jul 9, 2018
5
They were quick and efficient, and Emmanuel was extremely helpful and kept things as simple as possible for me. I will definitely be using them again!
Dominique Katia Feldman
Jul 3, 2018
4
Very efficient and helpful staffs. Professional and friendly
Gen Tyler
Jul 2, 2018
1
First, they took over 30 minutes to even say hi.... second, we need a shuttle run to near by theme park while we wait. THAT took over an hour, poor customer service. They don’t even earn a star, I say 5 negative stars, never come here again
Big B
Jun 26, 2018
5
Claudia set up an appointment for me. She was courteous and professional. The wait for routine service (25,000 miles) was reasonable, and coffee and a donut were available to enjoy. World Soccer was on television.
Frank Faecke
Jun 21, 2018
5
This was one oh my most satisfactory experiences ever. I expressed what I wanted & what I wanted my payments to be & the Sales Mgr, Victor & Salesman, Shawn, made it happen. I was treated with the utmost respect & never for one moment felt "high pressured". The frosting on the cake of my wonderful treatment at Autonation is - I LOVE my new Rav 4!!!!!
Frances Madigan
Jun 1, 2018
5
Always a wonderful experience at AutoNation Toyota Buena Park. My recent visit was no different, with Claudia attending to my needs as efficiently as always. Thank you!
Buboi Kahano Parone
May 31, 2018
5
Yohan was absolutely a great sales representative.
Jonathan Ko
May 29, 2018
5
Sales people were fantastic. Explained all the details. Found the car and color I was looking for. Recommend this dealership to anyone looking for a car
Vickie Gary
May 27, 2018
1
Shame was very helpful and patient. Unfortunately, what we were looking for wasn’t what they had in their inventory.
Pauline Yee Oldenburg
May 27, 2018
5
Service was great! Brandon Aterrado was professional and friendly. I will be back for future services.
Lolita Jacobs
May 20, 2018
5
I have had my car serviced in many Toyota dealers but I have stuck with Buena Park the ast few times because they are efficient and staff is friendly.
Gloria Clarin
May 17, 2018
5
I think that the service department is tops in providing the help and work that I need to make informed decisions about caring for my vehicles.
Stephen W Hare
May 11, 2018
5
Brandon Aterrado the service manager was so helpful describing what my car needed for repair. Hes very easy to talk to
Crystaline Valenzuela
May 8, 2018
5
It was excellent service!! But then again Pete Amarol has never failed us in doing a great job of taking care of us through these many years of having our Camry always serviced at Toyota Buena Park!
Ronald Rietveld
Apr 27, 2018
5
Went just to look at cars. Thanks to Ken, Jorge and Larry drove out in a beautiful used 2018 Camary. Love the car and the guys were awesome. Thanks AutoNation!
Anita Watts
Apr 27, 2018
5
Great experience would recommend friends and family,
Mayra Leon
Apr 21, 2018
5
Excellent service, very respectful service representative (her name is Venessa). Hoping service will be the same everytime.
Jose Natividad
Apr 20, 2018
5
i would like to thank brandon aterrado, he is very informative, helpful and professional. i was very satisfied with the service that i received.
caesar ariza
Apr 18, 2018
5
Claudia was awesome and efficient greeted me in a timely manner and I was on to my next errand in minutes !!
Yvette Wright
Apr 17, 2018
4
The repair/service was good. However, they asked me if I would like my car washed and then didn?t wash it.
Crystal Vital
Apr 13, 2018
4
I could buy a new car with a good deal in a good service.
Tu Anh Vu
Apr 12, 2018
4
The entire experience was quick and easy. William Kim was personable, professional, patient, and attentive. The only reason I didn't give a 5 star rating was because I'd been in the showroom earlier (morning), and couldn't find a salesperson to talk to. I told William about it and he told me that there is a sales meeting every morning, so there were no reps on the floor. My background is sales (retiring after 35 years as salesman, manager, district manager, regional, senior and executive VP). Having a daily, one-hour meeting is a questionable mandate at best, and not having representation on the floor during is ludicrous. I was looking for a Toyota and pass by this dealership quite often, so it was the first place I went when I started looking. The only reason I gave Buying Process two-stars is because the paperwork was unbelievable. I don't think I signed as many papers when I've bought my houses. I realize there are demands from City/State/Federal (perhaps) that require that many forms, but... The gentleman that worked with me through it all was excellent at his job, so the process was as quick as he could make it. The only thing I'd would have liked was a little comment about how much was left to do..."few more," ..."almost done." Perhaps most important would be setting expectations early on. After having driven my car for awhile, I'd suggest the paperwork people be given a chance to print out all necessary paperwork and have it ready to sign. During the wait, the new buyer should be given a brief "class" on the operation of the vehicle because the systems can be daunting. I still don't know which power setting is best for my use, and I am incredulous that it isn't simple to know what my charge level is. It's been explained twice, I've looked at the YouTube clips multiple times, and gone to blog sites. I'm still not sure. Maybe it's generational. Regardless, Mr. Kim and the gentleman from the financial side were both expert in their jobs and the experience was enjoyable.
Philip Lehman
Apr 2, 2018
4
Dave and Yolanda were very helpful and friendly. However the truck was delivered to me with trash inside of glovebox. And truck could of been cleaned better. They should of been having it detailed during the 3+ hours I was there. I purchased it on sat. They were supposed to have called me on Monday to schedule a scratched fender. It is now late wed and no call. So follow up needs some improvement.
FshKiller
Mar 28, 2018
5
Outstanding job for Ken Beardsley for making my car buying a very smooth one...It could be intimidating but he made it simple and direct for me to understand...Thank you.
Mimi Ignacio Santos
Mar 27, 2018
5
Was looking For a used car they gave me such a great deal on new car a very satisfied customer.
Isis Garcia
Mar 25, 2018
5
I had made an appointment online, but when I arrived I was told that the person I was to see went home sick. However Randy R. stepped in and brought out the Corolla I had planned to test drive. After the drive and a short Q&A and a small comparison of different models I was speaking with Maribel in Customer Financial Service. After all the necessary paperwork, I was on my way home with a new Corolla. A week later, Randy called to see how things were going and if I had any questions. This conversation ended with an open offer to assist at anytime in the future, if need be. Thank you Randy. Thank you Maribel. Thank you AutoNation Toyota Buena Park.
Lizabeth Bernhard
Mar 19, 2018
4
Service advisors are rude. Totally ignore customers until they feel they're ready to work. No greetings or smiles. I stood around for 15 mins without any interaction with any staff. I appreciated the quickness of the oil change & Rotation, but I didn't appreciate the lack of customer service.
Kayla
Mar 13, 2018
5
Pete is awesome. He always goes the extra mile to make sure we are satisfied with our service experience.
Naveen Faruqi
Mar 12, 2018
5
They would have received a 5 star rating , but we wasted almost 3 hours waiting to get into a credit office. I had pre negotiated a price for the Highlander I bought and also negotiated the trade in as well. They did not hassle me on trying to get more than what we agreed upon online. I got a great deal and they honored everything. I never even saw a sales manager. That was a first. Since they only had two finance people onboard, we had to wait for what seemed like forever to finish the deal. If you throw out the waiting time, the time spent with the salesperson and the finance person totaled less than an hour. By the way, those people were wonderful. I thought by doing everything online, I would be out within 90 minutes. Without the wait, everything was stellar. I have one piece of advise for Autonation Buena Park...get more finance people!
Craig Peters
Mar 6, 2018
5
Service adviser Brandon is one of the nicest and knowledgeable adviser ever!!!! Came in for my Tacoma leaf spring recall and got it back in 3hrs. Truck was washed � and they replaced a few nuts and bolts for free. Definitely will be coming back! Thank you again Brandon !!!
Phong Ha
Mar 1, 2018
5
Nice experience very helpful sales associate answered all my questions.
Sofia Figueroa
Feb 1, 2018
5
Everyone was SO SO nice. My credit sucks right now and thankfully my dad helped me by no one ever made me feel bad or like I was a lost cause. Nick was so patient and answered all of questions and gave us all our options. I?m very satisfied. I LOVE my car. I will be back here when my kids need a car one day!
Rebecca Garcia
Jan 31, 2018
5
I am 60 years of age, and have purchased many, many vehicles. But this was by far the Best dealer experience I've ever had!! Working with Oneil, and Precious was made helled make my experience seemless. I would definitely recommend Auto Nation Buena Park!! Thank You Very Much!
Brian
Jan 26, 2018
1
I bought the Toyota Prius Prime on 1/10/18. It was a brand new car whose odometer was 6 miles. The car broke down just after 9 days on (1/19/18) when mileage was 608 miles. (It said “ Hybrid system Malfunction, pre-collison system malfunction and go to the dealer shop and it has 6.2 miles”). The car was towed to the nearest dealer repair shop(see pictures) and it is still in the dealer shop even after four days. The service center did not know the root cause even now. I called the internet manager in Autonation Toyota Buena Park to discuss the problem. but he just transferred me to the service center as soon as he got the phone call from me. How ridiculous! I bought Toyota car to avoid the breakdown. but the brand new car broke down just after 9 days. Internet sales manager did not want to discuss with me even for a second. They changed their attitude toward the customer as soon as they sold it. I spent all money I had and got a junk lemon car. what a ridiculous experience it was..... Don’t buy Toyota, Don’t go to Buena Park Toyota and Don't buy the car from Autonation. How can I drive this kind of junk car with a peace of mind? I’ll never buy Toyota and never buy the car from Autonation.
Jonghoon Baek
Jan 23, 2018
5
My experience was very, very, pleasant. I was walked through every step of the process and everyone I dealt with was extremely professional.
Margaret Fitzgerald
Jan 22, 2018
5
Got a good deal of the Prius V Four at AutoNation Toyota Buena Park and love it. Currently own 2 Prius V, one was 2012 and now 2017. They are very reliable, low maintenance and excellent gas mileage (average over 43mpg). Best family car for the money.
Milano Kagan
Jan 19, 2018
5
I love this dealership, and have for many years, and have my Toyota Camry serviced about every 6 months as recommended, The past two visits I was blessed to have Claudia as my service advisor; outstanding, friendly, thorough, tried very hard to get me the best prices with coupons, etc. Also,, I was very pleasantly surprised when a free shuttle to and from home was offered while my car was being serviced; drivers Manny and Joey were also just wonderful! Manny even helped me delete a couple unused cell phones from the bluetooth feature. AutoNation Buena Park Totyota's friendly, high-quality, and complete service, new tires, etc makes this customer a very happy, devoted "part of the Toyota family." Plus the complimentary refreshments are a very appreciated bonus. :) THANK YOU!
Joel Brandvold
Jan 19, 2018
5
I was very happy with the service department. One guy in particular his name was Pete. He was a great person to deal with he's a great asset to the company very friendly very professional and very patient.he's a 5 ????? employee.
Joe Tamayo
Jan 2, 2018
5
I leased a new Camry Seann Kionn helped me through the process. Very good costumer service. My first lease experience was amazing thanks to Seann Kionn
Jasmine
Dec 29, 2017
5
Jorge was great with getting me my truck. Got me the best price in town and got me the truck I was looking for. Jorge was not pushy at all nor was finance. Great service all the way thru. I am currently reaching out to him about another car.
Liz Lopez
Dec 10, 2017
5
Apparently all Autonation"s are not the same. I contacted Autonation Irvine about buying a Toyota Venza that i saw on their lot. But after several attempts with the internet sales person Jonathan who told me my credit was not good enough and if they did finance me it could only be for a year. Something didn't seem right as he was willing to finance me into a newer and more expensive car. So i decided to call Buena Park Autonation where Salesperson Aaron immediately sent me a credit application. after which i told him i liked the 2010 Venza at Autonation Irvine, he said he can bring the vehicle to their lot and yes i do qualify for that vehicle with Toyota financing. i was in and out in one hour in the Venza.... Thanks Aaron B. And to Jonathan maybe you should look for work in a less public service field.
Anthony Subayar
Dec 1, 2017
5
Excellent service by claudia. i always feel welcome and satisfied with service.
Syed Hussain
Nov 22, 2017
5
Service lane is organized, fast and efficient. Technician is very courteous.
Rey Castillo
Nov 22, 2017
1
It’s been a couple of months since I’ve visited this place. I was going to let things go, but the experience I had continues to weigh on me. So, I think writing this review will help bring me peace. Warning: this will be a long review, because I want every detail to be clear. First, let me explain a couple things about myself. I’m a professional black woman in my 20s. My first car when I learned to drive was a hand-me-down Camry, which I loved and passed on to my sister when I bought a used Honda during my college years. I held on to my Honda longer than most would have given the changes in my professional life. I graduated college, got a job, got promoted a few times, moved out of the country to work for a bit, and came back to the same Honda. To be honest, my intention was to hold out for the lower end version of the Tesla. But I found myself struggling with my image toward my clients. Driving an old car didn’t matter to me, but I became more aware of how it looked to others given my change in status. That’s when I decided to purchase a new car. While researching, I had the opportunity to test drive the Prius at an event. I liked it, but it was missing somethings. That’s when a friend told me about the Camry Hybrid. He said it has what the Prius is missing from a space and luxury standpoint. I arranged to visit this Toyota dealership with him to see the Camry. When we arrived in my old Honda, we were immediately not taken seriously. I had to approach the salesman. Then, while asking to see the Camry, he barely wanted to show it to us. My friend, who is an older man, had to keep saying that I was the one buying and to talk to me. The salesman kept addressing him even when I was asking the questions. He kept asking “what color are you interested in?” I told him more than once that the color was the LAST thing I would think about, but to tell me about the MPG, horsepower, and how many cylinders. When I asked about the differences between the models, either he didn’t know how to answer or wouldn’t answer. He just kept talking about the price...”it will cost more if you want leather. It will cost more if you want a sunroof” etc. I had to say I’m not worried about the extra cost, but to show me THE car that had those things. He just pointed at various cars and said “it’s that roof over there, with the seats in this one here, etc.” I had to imagine the car by putting the pieces together. He didn’t let us test drive and would barely pull the car out (not even the one I wanted) for me to get a better look. My “imagination” and patience were failing me. I asked if I could see the Prius Prime to compare. His response: “the Prius is at the other end of the lot”. I said, “okay...can you show me?” His response: “so you’re not getting this car and you don’t want to talk about the price?” I said, I will talk about the price when I choose the car I want, right now I want to look at the Prime to see which I prefer. He literally smacked his lips and rolled his eyes before telling me he would go get someone else to help us. He pointed to the other end of the lot and told us to walk over there while he found someone else to help us. I was so stunned, but I tried to stay polite. We did as we were told and we waited in the Prius section for more than 10 minutes before we realized that no one was coming. We gave up and left the lot. When we left, I felt small and insignificant. He never treated us like customers even for a second. We left and went to Honda. I’m now happy to report that I’m the owner of a brand new, fully loaded, top of the line Honda Accord Touring Hybrid. And yes...the color was the last thing I picked out. It’s an amazing car that will definitely hold me over until I get that Tesla I’ve been eyeing. I wrote out this entire review so that people at this dealership can learn that you shouldn’t judge a book by its cover. Yes, I’m in my twenties, but that doesn’t mean I’m not successful in my career. Yes, I’m a woman, but that doesn’t mean that I don’t care about what’s under the hood of a car. Yes, I came driving an old car, but that doesn’t mean I can’t afford a new one. Yes, I’m black, but that doesn’t mean I’m not a serious customer. I hope others reading this review learn that you DESERVE great service no matter who you are...if you’re not getting it, WALK AWAY. You’ll be happier in the end.
Breana Killingsworth
Nov 21, 2017
5
I drove my Prius into the service department on my emergency tire and my 6 month old flat tire in the back of my car just before closing. Pete Amezola went above and beyond to diagnose the cause and order a new tire for me to have installed the next morning as I had a 100 mile trip the next day. The help from Pete was above and beyond my expectations and a plus for the Service Department of AutoNation Toyota Buena Park.
Diane Kramer Enoch
Nov 16, 2017
5
Had a nail in my tire and a new tire had to be ordered. All good. Brandon Aterrado kept me up to date and the service was excellent. Thank you.
Colette Chencinski
Nov 15, 2017
5
Excellent service by Eduardo. Ive been taking my car at this shop for the last 5 years.
Teresita Gonzales
Nov 11, 2017
5
Bought a 2017 Sienna from AutoNation BP. Randy Ramirez was our dealer. He did a fantastic job in getting us the best deal. I called all the dealers in the area and no one could beat his price. I am convinced he is a Car Dealer Price Wizard. Highly recommend checking him out if your looking for a new car.
Richard Saenz
Oct 31, 2017
5
Great service! Claudia is super friendly and very efficient when I came in for my maintenance check-up/service.
Sonia P.
Oct 30, 2017
5
Bought a 2017 Sienna from AutoNation BP. Randy Ramirez was our dealer. He did a fantastic job in getting us the best deal. I called all the dealers in the area and no one could beat his price. Highly recommend checking him out if your looking for a new car.
Richard Sáenz
Oct 23, 2017
5
Amazing service from start to finish!! I was kept inform during the whole process and was never out of the loop.
Anthony Gomez
Oct 17, 2017
1
I went to test drive a car that I was interested in after my husband went from dealer to dealer trying to find the car I wanted. When we arrived we were approached by a lady that basically told me I didn't need to buy a new car. Who the hell is she to tell me what I need. I went to leave and said no - I want this car. So we went back inside to see the manager and waited 15 minutes and he/she never came . So needless to say I'll find this vehicle at another dealer and give them my business.
Eddie-Michelle Howard
Oct 7, 2017
5
I have an appointment to have 5k service for Toyota Prius Prime. Allison Enciso is my service advisor. She is very friendly and professionally. It takes about 1 hour 15 minutes for the service and car wash. Thanks very much for the great service.
Steve Nguyen
Oct 1, 2017
1
Came to get service on my car- nobody could acknowledge my presence. Took 15 minutes and I was only one in the line/cue only reason someone finally helped us is because I made an inquiry how to exit then all of a sudden they saw me even though people walked back and forth passing my car. So eventually they took my car for an oil change and it only took an hour. However in that hour while we were waiting we decided to walk around and look at cars to kill time and we were up approach surrounded swarmed on by the sales staff who all heard me when I said we're just bored waiting for our service vehicle we are not looking to buy anything and they persisted and persisted and we're kind of rude about the fact that we did not want to buy a car we decided to go back to the service waiting area. I doubt I will ever go back to Winter Park to Yoda it was not a good experience on a whole. My experience at South Bay Toyota is vastly superior and I will definitely be going back there in the future.
Brittany Lyn Gardner
Sep 30, 2017
5
I went in to get a new car because i had to turn in my lease and the process was very easy. They did everything in their power to make the process easy and fast. William was definitely a great help!! He is someone that wants to see you drive away in the car of your dreams. I have always wanted a Scion Frs and that is exactly what i got. Great job William!
Andrew Orozco
Sep 30, 2017
5
The appointment I made was for a regula car maintenance, the job was completed on time and the staff was polite and friendly
Angela Garcia-Montes
Sep 27, 2017
5
I am a first time buyer, and for me it was my best experience ever. The person who made my day was Farzin. This man really did everything possible to help me get my car, and I am grateful to him for his help. He is one of the best, if you come to this place ask for Farzin he will never disappoint.
Isaiah Torres
Sep 27, 2017
5
Autonation provide excellent service to purchase new car like as sales person explain very friendly and he never push me to buy the car not like as other dealer's sales person. So I could make the decision to buy it with comfortable feeling with trust.
Edwin Chon
Sep 26, 2017
5
I appreciate excellent service and the courtesy accorded to me when I visit Auto Nation.
Helen Delaney
Sep 20, 2017
5
Claudia, my service advisor was extremely helpful and detailed with my service experience.
Jefferylu
Sep 13, 2017
5
Very good service, went out of their way to make a purchase work for us. Salesman Oteill was great as was the manager Igor. Overall excellent job!
Dennis Zdenek Kriz
Sep 12, 2017
5
We recently purchased a Toyota Sienna at Buena Park AutoNation with the assistance of Jonah Phillips. We had a great experience and cannot recommend Jonah enough. He was very knowledgeable, patient, and entertaining. He went the extra distance in ensuring we were comfortable and happy with the sale. Thanks again Jonah.
ethan000
Sep 12, 2017
5
The staff are nice and put their time with us. the pricing process were not long, as like the other dealership
James Wong
Sep 1, 2017
3
details of what was done to vehicle was not explained. I had to ask. even with appointment i waited at least 15 min before i was helped.
Joel Reyes
Aug 28, 2017
5
busy, but I was greeted timely. Claudia wrote the order up and was very caring about the costs. She arranged for me to be taken home and picked up when the car was ready. The driver was outstanding, he helped me in and out of the car each time (I'm 75) I like that the cashier had been moved to the front and was quickly waited on and my car was brought to me. My car was washed. Everyone was outstanding professionals. thanks for the coffee and donuts
Judie Peters
Aug 25, 2017
4
The Service Advisor was very helpful and they kept offering a shuttle service while you were waiting. The only problem I had was the Diagnostics charge of $140 when the problem turned out to be a mild adjustment to the windshield wiper that I could've done myself instead of getting charged $140. In the end, he took the Diagnostic charge down to $110; but I think that he should've taken it off completely. Other than that, everything else went smooth.
alfredtazjr
Aug 23, 2017
5
Wonderful staff so kind and knowledgeable and got me in and out quick. Honest in all dealings I will always bring and buy my cars at Buena Park Toyota autonation. I like how they provide shuttle van drop off and pick up very convenient.
Joey Cardenas
Aug 6, 2017
5
Great team, Excellent service, great sales person, and Sales Manager, and Finance manager.
Mamoun Hajjar
Aug 2, 2017
5
Came in to the Buena Park location after bad experience at the Garden Grove location. I contact David and he was able to make it happen got my Toyota Highlander Le.
Rivera Maria
Jul 31, 2017
5
Air bag recall! They replaced it and it went fine. Also had a recall on window grease. Did not have the grease to fix it. Have to go back when they get the grease.
Barbara Navarro
Jul 25, 2017
4
Got an oil change here today. I was told it was going to take 2 hrs, but only took one. � I'm � with that. Much thanks to the following staff who took their time to provide friendly and efficient service... Joey (the guy with the clipboard), Allison Enciso (Service Advisor), the nice cashier girl (im so sorry i did not catch your name), and Kuya Sonny (who got the car out to the front for me). And to everyone else who did what they do best from the time I left the keys in the van and sat down in the waiting room till I got the van back, just washed. ������Very friendly and and helpful people.
Sharon Abustan
Jul 19, 2017
5
My wife and I had a very specific requirements for our new car, and only so much budget to work with. Aaron (our salesman) was absolutely INCREDIBLE! He was knowledgeable, helpful, kind, and very patient with us. He got us a fantastic deal on the exact car we wanted, and was persistent in his search for the exact car that we wanted (like I said, we were very specific). If you're even thinking about looking at getting a new car, talk with Aaron! He knew the ins and outs of every feature, and was very dedicated to informing us what was available and allowed us to make the decision from there.
ryan7992
Jul 19, 2017
5
The sales associate Mr. Alvarez was very helpful and professional. Since I already had an idea of what type and color of car I was looking for, he showed me just that. He didn't waste my time or his time trying to sell me something else. I was pleased with the customer service and my purchase.
Maria Cazarez
Jul 17, 2017
4
Got a last minute appointment and service was completed in 1 1/2 hrs.
Justin M
Jul 11, 2017
5
Less than an hour for the 25k service! Thank you! Very quick! Didnt have to walk home.
Chivhun Kong
Jul 4, 2017
5
Have been taking my vehicle to Buena Park Toyota for ten years. Am pleased with service and personnel.
Donna Kriesel
Jul 3, 2017
5
Buying a car was a pleasant experience, this is my third new car that I buy from this dealership
Hector Borboa
Jun 30, 2017
5
They made it too easy. The entire time I was wondering when I was gonna get the hard sale or asked to purchase add on which I did not need. Never came. Would definitely go back to purchase my next car.
Young Lee
Jun 29, 2017
5
I give 5 � to autonation toyota buena park because they are professional and they help me to get what i want thanks moses
Agustin Rivera
Jun 2, 2017
1
Stay away from any autonation dealers, they're running a big SCAM
Mohamed Hafez
May 11, 2017
5
I really recommend coming to Auto Nation Toyota at Buena Park, CA because they treat you like family and they help will you with everything is in their hands to help!!! Specially Moises Granados, he was really helpfull when I got my first brand new car, he help me to get better qualified in order to get a really good interest rate!! And above all he explaines all the options there are available!!!!
Yanina Murcia De Argüello
May 3, 2017
1
I spoke with Jonah Phillips about the new Prius Prime and he was able to pull up info and pricing for me. I was told to come in whenever I was ready so we could crunch numbers. My family and I came in on 3/25/17 to check out the Prius Prime. There weren't any on the lot but we decided to talk numbers anyway. The manager and finance manager came out to discuss what we wanted and told us it would be $417 for a 36 month lease with $2,000 down. We agreed to those terms and amount so we signed paperwork to reserve the Prius and wrote our check. We asked many times if this locks in our deal since it was a 72 hour sale. I was assured that yes, everything is locked in and need not worry. I called Jonah on 4/7 and 4/8 to see what the status of the car was and if there was an expected arrival date so we can arrange to pick it up. Got a response on 4/9 saying it is being prepped for transit and as soon as its in transit we can finish the paperwork early. I set an appointment with him for 4/15 at 10:15 am. We arrive and Jonah was not there. Instead we were helped by another person, Michael Stafford. After filling in paperwork and submitting our info for credit approval, he comes back with new number. Not based off of our credit score (we have very good credit) but the residuals changed. Therefor our $417 payment is now a $467 payment, Same money down, same terms. This is exactly why we asked beforehand if anything could change with pricing, we wanted to make sure this payment was locked in and was told over and over that it was. There wasn't any talks on residuals or that it could change. It was also very unprofessional that the manager and finance manger saw us, past us, and never came over to apologize or try to make things right. We were there in total 2 hours just to be told theres nothing they can do. They ran our credit, we reserved the car, we showed up for our appointments, we did our part. They basically just told us tough luck. We ended up leaving, check voided and car no longer reserved. They handled everything so great in the beginning, but when it was time to finalize, they changed everything. We will never come back or recommend them to any of our friends or family. We are really disappointed in the way they handled everything. Complete waste of time.
Wil Teran
Apr 19, 2017
5
A big THANK YOU to Randy Ramirez who made my car buying experience a positive one. He was very helpful and went above and beyond my expectations to get the car that I really wanted. I felt no pressure from him or the staff and I drove away with exactly what I wanted and at a great price. Thanks again!
Melissa Vargas
Apr 10, 2017
5
Peter Amazoela is the best at AutoNation , he helps me out every time when I visit there , he makes sure its all done on time .
Jeet N Sashi Singh
Apr 10, 2017
5
I love how this dealership treated me. Specially a big thanks to Carlos Medellin that took his time and really help me out. Coming back soon to get my maintenance done. Again wonderful people and trustworthy.
Jack Hair
Apr 9, 2017
5
Best dealership I been to. Been there twice already and still got the best service. Thanks to Evelyn who is very helpful and one of the best salesperson. Precious in the finance department are great and helpful. Thanks BP Toyota team.
Michelle Joseph
Mar 26, 2017
5
Claudia Rodriguez is very helpful, and contacts you immediately with updates and when your car is done. Thank you Claudia for getting our van serviced right away!
Tonya Brooks Aguiar
Feb 9, 2017
5
Muy buen servicio y hasta raite te dan te llevan a domicilio Iban por ti cuando tu carro ya está
Roberto Morales
Feb 7, 2017
5
Had a pleasant experience at this place! Everyone was welcoming. Jonah was really helpful and patient with all my queries. Purchased my first car here- 2005 Mazda 3. The entire process was smooth and hassle free. Would highly recommend this place to friends!
Dhanashree Potdar
Jan 21, 2017
5
4 stars ----- the highest rating I've given to BP Toyota. Today they were much better than usual. I had a 10:00 am appointment for the free one-year service on my Prius. I arrived at 9:50 am and was driving out at 11:15 am. That's really too long for what was done to the car, but, by far, my best service experience here. Service writer Eduardo asked me to give him a good rating.
Don McCay
Jan 17, 2017
5
Pete Amezola is the best Service Advisor! I've been taking my 4Runners (I've had 3) to Buena Park Toyota since 1996 so I've met many Service Advisors. Pete stands out because he treats customers as "family". He is respectful and honest; he does not recommend unnecessary services. I would recommend Toyota at Buena Park to all my friends.
Sharon Kusano
Jan 16, 2017
5
Mike Aguilar is the best guy in service department. I Went here yesterday for my car maintenance and he told me that my car need some works. He help me with all the insurance works and everything went smoothly. I'm very impressed with the service and Mike, Bryan and all the stuff is here very friendly. TBP is the best place for Service and dealerships! 5 star for Mike Aguilar Service and 5 star for Bryan C. For Sales ���
Marinel Zaldarriaga
Jan 10, 2017
5
The experience was pleasant. Eddie was friendly and provided me w all the info . He was attentive and genuinely wanted to help me.
Vtran19
Dec 29, 2016
5
I had a very pleasant expierence.they were very professional and polite. The lounge was comfortable with very clean restrooms near by.
Betty Cauley
Dec 28, 2016
5
Bruce Lee is excellent a dealer. He is kindness and excellent so I bought the Highlander Limited last Saturday.
moodis7
Dec 21, 2016
5
Peter Amazoela is an exceptional service coordinator. He always sims to please his clients and get them the best deals. He's been my service guy for 2 years! Alex is great too. He was the guy who helped get financing, my friend and I negotiated with him and he gave us the best deal on my used 2007 Toyota Camry. I highly recommend this Yoyota dealer. Never had a bad experience and I visit often because I drive for a living and took advantage of the extended warranty with maintenance plan.
Marie Nelson
Dec 5, 2016
5
We bought a 2016 Highlander from Autonation Toyota Buena Park and we are very happy with how they treated us. We did a lot of shopping around and they treated us the best and gave us the best deal for the exact vehicle we wanted. Thank you Autonation Buena Park Toyota.
Brandon Rosenberg
Dec 4, 2016
5
Everyone at AutoNation, Toyota Buena Park were great. The best was my salesperson. Aaron Burris goes out of his way to help and to make sure you are happy. He isn't on butt following you around. He is there to help you pick out a car and answer questions. Please ask for him if you are interested in a Toyota. These is a Toyota dealership down the street from me. I drove to Buena Park just because of Aaron
Mary Renzi
Dec 3, 2016
5
I took my Toyota Sienna for service to Mr. Pete Amezola, he provided me with information regarding the problem that my vehicle was having. The driver's axle was cracked and needed to be replaced. Mr. Amezola, was very courteous and very knowledgeable. He explained the time it would take to fix my vehicle and the approximate cost. My vehicle was ready within the time frame quoted by Pete. I was very pleased with the work that was done by the Toyota-Scion service department.
Rodrigo78
Nov 23, 2016
5
I am very pleased with the purchase of the car. Everyone was very polite.
ElenaM80
Nov 9, 2016
5
The Salesperson Nick and the Billy in Finance, really helped me out and get into the 4WD Tacoma I had my eyes on. Really appreciated their help.
Elijah Nesbitt
Oct 18, 2016
5
Julio and the rest of the Toyota team in Buena Park who helped us were great! They were very professional and gave the best deal possible. Thanks guys, for all your work.
Gione14
Oct 8, 2016
5
Always happy with my service here. It's always completed in a timely manner. The have great customer service.
sohappyowner
Oct 7, 2016
5
I didn't have an appointment, so I called and they were able to get my car in for service on a Saturday, Mike checked my car in. Mike called me with recommendations, that I was already aware of and I gave them the go ahead. They called me as soon as my car was done, they washed my car and was ready to go when I got there! I'll definitely go back.
Alicia Lara
Oct 3, 2016
5
Bought my first "Brand new" car from them back in 85 and havent done business with any other car dealership like them since. never a complaint and they always have gone above and beyond my expectations. They have my business and loyalty!
Anthony J. Bustos
Oct 1, 2016
5
I recently took my Avalon car to change a part in my car and Pete Amezola was very helpful. He listened to my concerns and answered my questions. Also, he was able to order the part for my car since they didn't have it at that location. I always take my car their because they have good service.
Tony Dabdoub
Sep 30, 2016
4
I was a little reserved, and even changed my service advisor, due to a couple bad experiences with a couple service advisors. This time I was surprised. I was greeted immediately written and directed to my service advisor, Marc. He was extremely friendly, and helpful. Called to tell me some issues with my vehicle. I authorized them, and my car was finished in record time. They promptly picked me up and I was on my way. Great Job!
ntmd8r3
Sep 24, 2016
5
Excelent customer service and professional advices, I suggest to go to this place you won't be disappointment ,trust me
Paul Castañeda
Sep 22, 2016
5
fast, clean and courteous. thanks, michael aguila.
Dale Cozart
Sep 9, 2016
4
I was looking for a used car, but ended up with a new car instead. There wasn't much of a difference in the price of the used vs the new . No brainier
ravsravs
Sep 3, 2016
5
Shawn was great! I took my time looking for the best deal out there. I contacted all Toyota dealers in LA county, Kern county, Fresno looking for the best deal possible. Shawn at AutoNation Toyota Buena Park was able to give me the best price. He was very up front with all costs, he matched my best research and took the deal without hesitation. He put everything in writing and gave me exactly what we agreed on. I live in Bakersfield but I drove all the way out to Buena Park (2 hour drive) because both Toyota dealers in my home town could not match what he was willing to match. Shawn really took care of me and was looking for my best interest. He honestly wanted to earn my business and he did. He was very professional, personable, and had a great positive attitude the entire time. It was the best and most pleasant car buying experience I've ever had. I will send anyone who is looking for a car to Shawn.
Karel Lopez
Aug 10, 2016
1
Went to get my rear sun screen fixed.. Quoted me $1,600.00. First time under warranty same problem in 2012. Back seat never put in correctly from last repair. They didn't blink an eye and quoted 1,600.00 for a plastic part, (gear). Manni was kind enough to offer to disconnect the horrible sound it makes when I put my car in reverse. He said at that point he would only charge me 200.00 to remove my back seat. He then said he would do this next time I brought my car in for an oil change. My car is a 2009 Avalon Limited with 52,000 miles on it. He said the warranty would be good for ONE YEAR!! So if it went out again it would cost me $1,600.00 AGAIN!! So I called my son and he took out the fuse that controlled the rear sun screen at NO COST!! Call Ronnie if you need need help.. Buena Park Toyota list my business in 2009 for trying to screw me with repair costs.. So I bought my car at Claremont Toyota. Very unhappy with their quote.
Ruth Meade
Jul 30, 2016
5
I have a good experience for the service faster and professional the manager is very good and professional 👍
Ssimba_
Jul 26, 2016
5
The service on my Toyota Camry was completed professionally and on time.
Patricia84
Jul 25, 2016
4
We were happy with the service although I was surprised they didn't do an oil change until 10K miles? They should have mentioned that to us before.
TresBeb
Jul 19, 2016
5
I took my 2009 Toyota Highlander in for it's 5000 mile servicing and was confronted with a very courteous and helpful staff. I had an appointment and was greeted by a very friendly and courteous Michael Aguilar. He explained what my service would entail and was attentive to my concerns regarding additional required and recommended work needed for my car. I am someone who needs to ask a millions question and Michael never once made me feel like an annoyance or inept. Thank you Michael for your patience with me and all my endless questions! I also needed to order some parts and Anthony Gutierrez assisted me with my request. He assisted me in a very professional and friendly manner. I would definitely recommend Autonation Toyota Buena Park to others, that is why I keep coming back
Darlene Pedroza
Jul 16, 2016
5
The service was excellent they were really helpful and answered every question I had they helped me and made the experience enjoyable.
CarlosA84
Jul 13, 2016
5
Jihoon Song was very helpful and professional! He took care of the rental and communicated to me regularly.
rblackstar
Jul 11, 2016
1
No More car wash!!!! ;( new manager !!!!! I'm change location
Dino Gonzalez
Jul 9, 2016
5
I bought Camry from Autonation Toyota Buena Park on 4th July. Franklyn Rivas facilitated the transaction. It was transparent and quick, bought the car within an hour. He was knowledgeable and provided good tips and assistance in choosing correct model for my needs. Appreciate the great work these guys are doing. Keep it up.
Prithvi
Jul 8, 2016
5
I'm very impressed with how Mike take care of his customer
Agnes Monzon
Jul 7, 2016
5
I had a very good experience at Auto nation Toyota. Franklyn Rives was very courteous and helped me to get exactly the car I wanted. He explained everything very thoroughly and when I left the dealership I felt that I had a good understanding of the functions of my new Prius. I love driving the Prius and feel confident that I can return or call with any questions. Yvonne Ahmid
Yvonne Ahmid
Jul 5, 2016
5
Hands down- Best Service In Town. I won't go to any other dealership as long as Michael Aguilar is there to help. Always friendly and always so helpful. Thanks.
Drive24
Jul 1, 2016
5
I just had my recent purchase to them they we're very helpful, gave me the car i needed with the price i can afford. Explained to me all the details & i was so happy with my experience with them. Frank Rivas helped me with everything i needed. He explains to me the details of the car, the transaction was very smooth i never felt any pressure it was like they treated us as their family. I will surely recommend them to my friends, family & co workers they are really good in handling their customers. I came there without any knowledge on how to purchase a car but they explained to me everything. Im so happy with the car i got it was my dream car thanks toyota buena park autonation for making it easy for me 😊 So for others who wants to purchase or look for their dream car just go visit their dealership you will go home with a smile on your face & contentment in your heart. Finance person Alex, truly helped me with the process too, i will surely come back to them & recommend them to everyone.
chelynngay
Jun 26, 2016
5
I am a long time Toyota owner. I was pleasantly surprised to fine quick service, a really good waiting room with WiFi available, excellent options for seating. Good job...
Mary Holloway
Jun 17, 2016
5
recently took my 2012 Camry in for regular maintenance. As always, I'm very pleased with the service I get. Michael, the service advisor was very helpful and I have to admit he provided excellent customer service. I'll always rely on them to service my car. Much better than taking the car over to Cerritos and much more convenient. Five star service.
Bill Lavamaki
Jun 16, 2016
5
I love the service here. I never leave disappointed and will always come back here.
California35
May 25, 2016
5
Sales people were great Very friendly and helpful. Worked with me to get all I needed
cmmollo
May 24, 2016
4
My service rep was very courteous, he apologized for a slight delay to check in the service bay, I am completely satisfied every time I have my vehicle serviced at Auto Nation, the entire staff was friendly and efficient as always! Thank you Auto Nation
SandraClark1
May 24, 2016
5
Best dealership experience I've had far none, keep up the good work guys.....
Amigleofam3
May 24, 2016
5
Michael Aguilar was very professional and got my prius ready earlier than expected. Would highly recommend to others
martinlu45
May 20, 2016
1
The quality of this dealership's service dept has gone downhill. I specifically asked on two occasions if they could be kind enough to charge my EV RAV after servicing. They assured me it would get done but it did not. At pickup I was left with minimal mileage range. Also, they said they would wash the vehicle after servicing. This also did not get done.
JCRUNNING75
May 19, 2016
5
Just completed a auto service at AutoNation Toyota Buena Park, The service team was great, customer service excellent.
Major Talton
May 11, 2016
5
Jiboon song and tram are the best and helped me not miss my daughter's graduation. They rock!!!
bclark20
May 4, 2016
5
We were very impressed with the service we received when we purchased our RAV4! The time spent there with Aaron, David, & Alex was not only exceptional but very informational, friendly, non-stressful and quite pleasant!! Aaron was extremely helpful with teaching us the different functions of our new SUV! We only planned to shop around and get information about the RAV4 but the way we were treated and how they worked with us and our needs totally won us over and we left feeling confident & extremely happy driving out of there in our new RAV4! We will definitey recommend their services to our family, friends, and clients! Thank you again Aaron, David, & Alex for your great customer service and making us feel like family! Sincerely - Teresa & Sonya Ordonio-Valero
Tres Beb Ordonio-Valero
Apr 30, 2016
5
I just got a Camry from this dealership. This my 3rd lease. The salesperson Blerim was very helpful. He is a wonderful young man.
Kojo Ampaw
Apr 20, 2016
5
It's a great experience at AutoNation for service, quick, honest and accurate.
Royalty87
Apr 12, 2016
5
everyone was super friendly and patient with my concerns and questions. George Nunez did an exceptional job, I never had such a great experience and this is my 4th purchase on a vehicle. I am a happy camper with my car. super excited to have a Toyota and be part of the Toyota family.
bette08
Apr 11, 2016
1
I recently bought two Prius cars with AutoNation Toyota of Buena Park. The sales persons were very helpful and very nice, did everything they could to please me. The Assistant Manger, I think that was his title, worked with my contract and was nice when I bought the first car, when I bought the second one he was very cold and I could tell he was not happy to see me comeback to buy another car with them for some reason. I believe is because when I bought the first car I declined anything else he was trying to sell to me like service warranty and other things. Over all the sales department was very good but I did not give The Dealer an excellent review because of the Service Department, they are horrible and I will never take any of my cars to them to be serviced. I had to take my new car back for a LoJack installation. I had the appointment at 10:00 a.m. and I left the place at 6:00 p.m. The girl working the Service Dept. front desk did not take my service form to the technician until 6 hours later. After checking with her every two hours and not until I asked to talk to the Manager, she took my form to the back but was very upset with me for complaining. The Service Department need to make changes beginning with the clerks working the front desk, they need to have a customer service training.
Sany Calsie
Apr 9, 2016
5
George Nunez was an excellent sales person to deal with. He is so personable and helpful and I highly recommend you ask for him. Overall the dealership made buying my 2016 Highlander as easy as possible. I will be back when I need my next car.
CathyRich
Mar 29, 2016
5
Honestly this was the best experience buying a car. This is my second car buying from a dealership and they will make sure you get the best deal around. Freddy my salesman help me get into the car I wanted and he also made sure I got the best low rate monthly payment. If you are looking for a great deal and also great quality of car this is the place to go to. My Jeep 2015 Compass was practically new and I got it for an amazing price. Would recommend them to friend and family.
Daussya
Mar 20, 2016
5
RECENTLY PURCHASED MY 2016 HIGHLANDER XLE. I've always wanted to drive a HIGHLANDER and now I finally owned one and it's more then I've expected. We've always gone to our sale rep, YOUN LEE. He's our go to guy for all of our cars. He's AWESOME !!! For your next car buying experience GO SE YOUN LEE. HE IS YOUR GO TO GUY for the best car ever. WE LOVE YOU YOUN LEE.
Linda Sur
Mar 1, 2016
5
Awesome staff....great deals!! Will come back again!!!
Tammy Palacios
Feb 4, 2016
5
My service advisor was helpful, friendly and informative. He kept me updated on my vehicle and the work was completed in less time then promised.
Moco2309
Dec 27, 2015
5
Toyota service department has great communication with their customers. I hardly had any questions because they explained the process and what tho expect. Everyone was helpful, informative, and pleasant.
Sophiesonoqui
Dec 16, 2015
5
We just purchased a new Rav4 from AutoNation and couldn't be happier with the service received. Everyone was so helpful and were willing to work with us. Randy can't be topped. He was so patient with us asking how to use everything over and over again. He worked so hard to make our visit a pleasant one, and it worked.
JimKiesendahl
Dec 16, 2015
5
Everybody Fernandez our sales professional provided no pressure outstanding service when I purchased my new 2015 Prius. She was able to answer all my questions and even kept a smile as she closed the sale at approx 11 p.m. she had been working all day and still kept a pleasant and positive attitute. This was my first car purchase and with her professional servise, I had no worries
Bobbylee5123
Dec 7, 2015
5
I felt great about the dealer. The sale staff was cheerful and quickly help us as soon as we walked into the dealer. Evelyn Fernandez was my saleswoman and she treated us very kind and helped us answered all our concern questions. I would recommend Evelyn to my families and friends when they need to buy a new car.
Kevin_Anaheim
Sep 18, 2015
5
George Nunez is an excellent sales man. he made the whole car buying process fun. It was sad to trade in my old 2012 ford focus SEL with all the premium stuff in it, but overall it was a refreshing new upgrade for me and my family. This toyota Rav 4 is awesome and very roomy and reliable im very happy with the purchase and i will go back to toyota nation buena park and george in the future to buy another car down the line.
Ike032511
Sep 12, 2015
5
Overall had great service while leasing my Prius at AutoNation. Franklyn Rivas was very helpful during the entire process!
ardelarosa
Aug 20, 2015
5
Great place always get take care of😊👍🏻 Kevin is the person to go to explain everything to you wont rush on get things done makes sure everything gets done right
Mfraust06
Aug 7, 2015
5
I was completely satisfied with the down to Earth treatment from Donald and his cousin George. They are marvelous young salesmen that really know their products. I was amazed by all their knowledge of the Prius and how they answered all my questions about the 2013 Prius. They are definitely to be commended for knowing their product well and how to treat a prospective buyer. They are very accomodating and professional and eager to helpe even after the sale. They are truly experts on the Prius and I recommend them highly.
williamt3
Aug 6, 2015
5
On a trek to find a car for our daughter, our last stop was Buena Park Toyota. We were immediately drawn to a 2007 Camry SE Sport which was a little above our purchase limit. The condition was fantastic so I encouraged my daughter to test drive and she did but didn't like the color or the fact that it only had 2 cup holders in the front. Not seeing anything else she was interested in, the salesperson tried to locate a car online. Not able to find something she wanted, we were prepared to spend another day in search of her new car. As we left the lobby the sales manager apologized for not having a vehicle at our budget. I said I tried to talk her into the Camry but she wasn't interested. As we passed the Camry he asked me what a fair price would be and I gave him a number (well below the sticker price) to which he replied "I can do that". I said out the door? and he replied "YES". I knew my daughter didn't want it so I bought it for my son (who hasn't even started driving yet). I figure that I can alternate between my 2014 Camry and his 2007 Camry until he gets his license. Everything about this purchase was superb! From the initial salesman all the way through financing was a breeze. We had come from a rival dealer who was not willing to negotiate a deal. Guess they weren't willing to perform a "Random Act of Kindness" and tried to push us into a lease deal. This, by far, was the most pleasant auto purchase I have ever experienced. We completed the entire process in about an hour. they even gave me a full tank of gas! I am 100% satisfied with the purchase and the process. I have purchased a car from BP Toyota in the past and it will be my first stop when I am ready for the next. I definitely recommend Toyota of Buena Park to anybody looking for a new or used car.
Chucka7210
Aug 1, 2015
5
I highly recommend autonation toyota scion. Great customer service from start to finish. Initially the color i wanted was not on the lot, however Desirae made sure i got exactly what i wanted.
PatPat7447
Jul 31, 2015
5
Our time at AutoNation in Buena Park was the best car buying experience my wife and I have ever had. We had gotten three bids through Edmunds. One dealership tried to hard sell us on the phone before even seeing us. One didn't get back to us. But AutoNation handled everything professionally with an emphasis on serving us. We are so thankful we chose to go there and thankful for our sales rep, Blair.
DonConnie
Jul 14, 2015
4
My salesman, Blair, was easy to work with. He was willing to negotiate. He provided great service and followed up after the sales, unlike some that forgot about you after the car was delivered.
Schung5711
Jun 1, 2015
4
I would like to say Chris Mc Iver from Buena Park Autonation has been a great help and great to work with in purchasing my wife's new Highlander. He was very courteous, professional, knowledgeable and had amazing customer service of the car we purchased. Besides the 3 hour wait in the dealership, our experience with Autonation has been wonderful. Autonation Buena Park will always have my business.
Avelasco21
May 27, 2015
5
Where does one begin? I went to AutoNation Toyotaf of Buena Park just to look at a Tacoma and to see what it felt like to just sit in one. I was met by Deitrich Gumbrecht, with a firm handshake and a big smile. Deitrich not only answered all my technical questions regarding the truck, he also assured me that because of my unique financial situation there wouldn't be a problem getting financed. He was absolutely right! The truck I picked out has EVERYTHING I want... four wheel drive, V6 engine, navigation, blue tooth, awesome stereo. The qualifying and signing of the paperwork was not only quick, but surprisingly enjoyable and easy because of the amazing talent and knowledge of their financial department. I thought the whole process was going to take days, with endless hours sitting in the dealership trying to get qualified, and was worried that I would wind up getting a lesser equipped vehicle at a high monthly payment. Not so! It was so easy to get the truck I wanted that its still mind boggling! I would definitely recommend this dealership, and especially Deitrich Gumbrecht as your sales representative, to get the car of your dreams. If they don't have what you're looking for, they absolutely can get it for you in a hurry. Drop on by to AutoNation Toyota of Buena Park! You'll be glad you did!
MarkD_of_GG
Apr 29, 2015
5
My friend and I met with AutoNation Buena Park's Frank Rivas and he and his sales team did a great job for me! I got a great deal for my trade in and I'm very happy with my new Toyota Corolla!
mbanniza
Apr 16, 2015
5
I ended up purchasing a new vehicle through my company's auto buying program with AutoNation. Everything was transparent, and I felt valued as a customer here.
lane14
Mar 31, 2015
5
We are an "out of State" company that purchases cars and trucks for our offices located in 15 states. Chris McIver, sales, and Shawn Hong, finance, made this transaction on of the easiest for us in the State of California. Chris was in touch with me thru email and phone during total transaction. When I needed information, he delivered within minutes. Great dealership overall, with what appears to be a well balanced inventory. They will be getting ALL of our business thru-out the LA area.
pvl1
Mar 3, 2015
5
Thankyou Toyota in Buena Park! Its already been three cars that I have bought from here and I could not be happier with the patience, treatment, and assistance I have received at this dealership. It is a drive to make it there but I will always go because of the excellent service. I am very impressed with service of the vendors especially Nick who has helped us since 2010 with ALL of our cars. WE ARE FAMILY TOYOTA
mechys93
Mar 2, 2015
5
I was contacted by Gabriel by phone and worked with him in obtaining my new Corolla 2014. The listed price was very good and I also received the 2014 rebate so I was very satisfied with the purchase price. It was very nice working with Gabriel who was very knowledgeable and helpful. I did not feel that he ever was trying to rip me off or scam me which was an experience I had at other dealerships. Honesty and fairness is what I experienced. I live 60 miles from the dealership, so on the day of purchase, because I was alone and was planning to return the following day to get the car, Gabriel and another worker drove the new car all the way to my house and then drove back to the dealership at no charge to me. I was very impressed with this level of service. I would continue to get my car serviced there were it not for the distance. If Gabriel is still working there in another 15 years I will be buying my new Toyota from him.
JulieOlsen
Dec 26, 2014
5
Never thought I would ever rate ANY car buying experience as 5 star after my 45 years of car buying experience. But Daisy Lam [contact info removed] made me change my opinion. I was looking for a particular color in 2014 Camry XLE V6 to take advantage of 0 down, 0 percent, 60 months. Daisy found my chosen color 200 miles away in Northern California and had it delivered to Buena Park ! Call her and go meet her to see the difference !
neil_p1
Nov 27, 2014
5
My husband and I researched the different models and decided on a 2014 Corolla. Spoke with Daisy and she walked us through our options, test drove the car and bought it. Best experience we ever had...The finance process took no time and we were on our way home with the car I wanted! I highly recommend this dealership. They went out of their way to make our experience hassle free.
beatlenut1
Sep 9, 2014
5
I had such a great experience I ended up purchasing two Rav4Ev's. Belerium and Desire were great, along with James, David, Alex and Billy. They are a great team! Definitely recommend them to all of my family and friends.
stevew10
Sep 3, 2014
2
I recently purchased a Certified Pre-Owned 2013 Toyota Sienna from Autonation Toyota Scion Buena Park. I contacted AutonationDirect thru my credit union who found a car at the BP location. The test drive went great and salesperson was super nice. After an inspection of the vehicle I noticed the bumper had been repainted and poorly color matched. Since the CarFax showed no accidents I inquired about this as I was convinced it had been in an unreported accident. The manager came out and said no it was 'probably' repainted due to being scratched. When I pointed out the mismatched color he just shrugged and said everyone expects new car for used car prices and wouldn't make any concessions or offer to fix the problem. Since I was still interested in the car I spoke with my guy at the AutonationDirect and he knocked off the cost of repainting from the price, replaced broken weather strip from the door, new key and remote and employee pricing on accessories I wanted. Paperwork and sale were flawless and took place at my credit union. We filled out paperwork on the sale, he took possession of my trade in and then I filled out paperwork for the car loan from my credit union all with no problems. After sales. When I went in to get my weather stripping fixed they said they had no paperwork stating the work was owed even though AutonationDirect ordered the parts for me. I asked them to call the AutonationDirect guy at my CU and they refused. Basically they said Autonation and AutonationDirect are separate entities. They are obviously affiliated with each other and it totally boggled my mind that they wouldn't call to try and resolve the problem. So I had to run home and dig thru my sales paperwork to get this resolved...then when I got my car back the weatherstrip was not installed properly (broken) and they had to reorder a new one. Of course, I found out when I got home. Don't they inspect their work? Promised employee pricing. I was handed off to another salesperson due to family crisis. Totally understandable. The new guy quoted me prices via email on items I wanted and my jaw dropped. When asked if this was employee pricing he said "yes". Of course, since my vehicle was being serviced I went to the service desk and asked how much it would cost retail for the same parts. Yeah, the prices I was quoted as employee prices were higher than if I went and purchased them myself. So I ended up dragging the sales guy to the service desk to get my promised employee pricing. AND when I got a back ordered item they tried to charge me retail. Which I complained to them about and they said I needed to talk with my service person. Nope, they couldn't pick up the phone and call the guy. I had to chase him down. At no point during this ordeal did any Autonation Toyota Scion Buena Park employee call anyone whether it was AutonationDirect or their own employees to help straighten out any problems I had. Customer service was obviously lacking. I had to track every person down myself. I am glad this ordeal is over and I will never return to this dealership again. I highly recommend AutonationDirect though as they were willing to address my concerns and work with me. I gave a generous 3 stars only due to the original salesperson and AutonationDirect. Otherwise they would have earned 2 stars.
wario
Jul 26, 2014
5
Daniel, my self man was the greatest from the start. He was informative from start to finish. I would like to thank him and Asst manager/GM. All i know is that when the 2015 Camery comes out. I'm going back to Daniel. Thanks again Team From TEMA TMMBC AND TMMC. Gracia's.
HGTEMA
Jul 24, 2014
5
Great SUV, and great service. For the first time in my life buying a car was enjoyable process. They work to give us a good price, and good trade in. Order additional options and ship it to us. We drove 2 hours for AutoNation Toyota, Buena Park, it was worth the drive. The sale team and the managers was great. No pressure sale. I made the deal over email and phone call and when we come the AutoNation they honor all our dealing. Took the time to explain and show us all the Highlander features. After the sale extended their help any time we need. Very please
jdk8
Jul 23, 2014
5
Great service, excellent!!
K41
Jul 2, 2014
5
Best Service Department I have ever encountered. Best of all is Service Advisor Pete A. For many years Pete A. has helped my wife and I take good care of all of our Toyota vehicles. I trust Pete's judgment and expertise and I know all service work will always be done quickly and correctly. And always at a good, fair price! On many occasions Pete has gone beyond the call of duty to take care of my vehicles. I think of him not as a Service Advisor but as a friend I trust who takes good care of all my automobile service problems. The other guys in the service department are very good, in my opinion, but Pete is great! He sets a high standard for the automotive service industry!
jaybird79
Jul 1, 2014
5
Buena Park toyota people are service oriented, friendly & also stick to their price promised no haggling etc. No surprises. They were fast also.
rep8
Jun 18, 2014
5
Our new vehicle purchase from Auto Nation Buena Park was very satisfying. Our sales team of William, Fabio and Jericho were very helpful, and very low pressure. They went out of their way to find us the exact vehicle that we wanted even when they didn't have it in stock. The communication was great, and so was the overall experience.
kdogfool1142
Jun 3, 2014
5
Youn L. (Bruce) was our sales rep at Auto Nation. This was not our first time purchasing the Toyota but you've got to go to this dealer and our sale rep. They are the BESTEST !!! I got my Prius Hybrid and I'm in love with my car. The sales team are very courteous and they have the best deal !! Love you guys at AUTO NATION !
Linda1004
May 29, 2014
5
Awesome customer service is all we can say... We were looking into getting a new car we went to our local dealer and were not satisfied with the service there. On a trip to Anaheim we decided to stop by dealerships before driving back home and stopped at Autonation Toyota Buena Park. We were greeted by Bill....long story short we ended up getting a Camry, thanks to Bill for answering all our questions and for making buying a car pleasant. Again thanks Bill and keep up the good work.
yosio
Apr 30, 2014
5
I've purchased my first car at Miller Toyota and it was good, but the experience i had at Autonation was even better! It brought back the butterflies as if i was buying my very first car! The staff was very informative and friendly, Bruce L. in particular made my experience very enjoyable! Thank you Bruce L. and Autonation! Very satisfied!
Lelis_D
Apr 13, 2014
5
I assisted my mom to purchase a 2012 Toyota Rav 4. This was a great experience for us. Our Salesman, William L. was fantastic, very knowledgeable and patient with our exact needs in the car we wanted. He made sure we were comfortable in what we were offered before we completed the purchase. Price, loan terms and after service were all explained in a simple to understand manner. I would highly recommend both Autonation Scion/Toyota of Buena Park for yopur Toyota car buying needs
dave12t
Mar 31, 2014
5
Bryan C. is superb salesman to deal with . He makes you comfortable with ease on dealing with your car .
hrlegaspi
Mar 26, 2014
5
great customer service. i felt as though i got the best deal possible on the exact car i wanted. the service is efficient and friendly.
jcizzle
Mar 25, 2014
5
10 minutes after I posted the requirements for my next car at trucar.com William L. from AutoNation Toyota Scion Buena Park called me and One hour later when I arrived at the dealership the car was ready for drive. He did an excellent job in assisting me with the purchase of my new Toyota Prius 2014! Extremely nice and accommodating all my needs! No sales pressure and I had my new Car in no time! Thank you again helping me buying my 3rd car from same dealership!!
shamy
Mar 19, 2014
5
We recently purchased a 2013 Toyota Avalon. This was a great experience for us. Our Salesman, Frank F., was fantastic and very knowledgeable and was very patient with us. He made sure the detailing on the car was perfect before we drove away and he followed up with us after the purchase to make sure we were completely satisfied. I would highly recommend both Autonation Scion/Toyota of Buena Park and especially Frank F.
Rick5522
Jan 7, 2014
5
I went here to buy a car after I wrecked my old one. I found out about this place through the car buying service that my insurance/bank offers. I was really nervous about the process. I had only bought a car once before and then my dad wasthere with me to help me know what I needed to ask and everything. I was terrified that I was going to get pressured into buying a car that I didn't want or that wouldn't wor or something like that. My sales rep was Arun W. From the moment he came up to me he was so nice and exuberant. He showed me the car and we did a test drive while he explained the buying process and everything. He showed me where there was a problem with one of the displays in the car and that the company would call me when the part came in so that I could get the car fixed and it wouldn't cost any extra. He also informed me of the company's 3day/150 mile money back gauntee. That was a huge relief because, whil eI wasn't nesscarily planning on returning the car, I was still a little apprehensive that the minute Itook it home I would find something else. I didn't, but it was stil nice for my piece of mind. The buying process went well. Arun took me through all the signing and was patient while I filled everything out. He explained things like the optional warranties clearly but wasn't pushy about getting me to buy things. And after I bought the car and then kept coming into ask more questions we was patient with me. Also, he and one other employee helped me to get my car rental sorted out. I had driven there with a rental car and was hoping to get it turned in before the rental place closed. Just due to timing that didn't happen but Arun and the other employee helped me call the place and make arrangements to leave my rental at the dealership and someone would come get it the next day. All in all it was a great experience. I am so glad I went with them and decided not to settle with someone else.
PipFraggle
Oct 29, 2013
5
This is my second purchase from Autonation Buena Park, this being far better all due to Frank F.! He is a no pressure sales rep. We knew what we wanted, what we could afford, and he helped us a acquire it (and boy did we have a laundry list if specifications). After about a month of searching, Frank found a vehicle that met most of our needs. My husband picked up his first ever brand new truck, a 2014 Toyota Tundra SR5 Long Bed. Thank you Frank for all of your assistance and patience!!! You're the best!
denewarren
Oct 15, 2013
4
Overall, I think providing good customer service is important to Power Toyota in Buena Park. From an online inquiry, I was quickly provided with a VIN and pricing info on a vehicle matching my requirements. Once in-person, I negotiated the price down further but even the original quote was well below MSRP. We had a minor disagreement in the process but Jorge and his manager were quick to make an effort to remedy. They did 'require' a credit application despite the cash-purchase. It's standard practice these days so I won't hold it against them too much but don't believe the lie - they aren't checking your identity against a terror watch list. They just want to try and offer you financing. Overall - good service and easy experience. Ask for Jorge.
bonniefied
May 14, 2013
5
Really friendly and helpful sales staff. No pressure financing. Very satisfied with the car (2013 Prius) and the buying experience. Salesperson Jorge even synched the bluetooth of the car to my phone! Nice!
iancube
Apr 29, 2013
4
Got an email quote from Internet Sales Manager William L. Went to the dealer, saw the car, signed papers, and was out in about an hour. Good buying experience. It helps to do some research before you buy a car, so the sales person does not sell you a loaded car at the sticker price, and the finance manager does not sell you warranties, and security systems you don't need.
LoveCamry
Jan 6, 2013
5
I had a fantastic experience leasing a car from David B., Internet & Fleet Director at Buena Park Toyota! We negotiated the terms of my lease via phone and email. That was nice because he didn't leave me sitting on the sales floor for hours, didn't try to sell me a car I didn't want, didn't go back and forth with terms. He sent me options for purchase and lease, varying number of years, amount down etc so I could choose the best option for me. He worked to get the numbers down to the best possible price, and then sent me the information - no pressure, no haggling. I called other dealerships and they couldn't match his prices - and suggested that if that was the offer I got, I should go back to Buena Park - which I did. When I came to the dealership to pick up my car, I had a great experience. From working with David, to meeting the dealership's general manager, to the finance manager who did my paperwork, to the receptionist who chatted with me while I waited, everyone at Buena Park was friendly and personable. I'll definitely go back to Buena Park and David B. when my lease is up. Worth driving out there for a no hassle, friendly, straightforward experience!
laneyk
Dec 7, 2012
5
My experience with the Power Toyota was great. I sent out emails to all the dealers, they all wanted me to come in and haggle, sorry but I have better things to do. Power sent me there best price quote, the very first email I received, over $1,700 lower than anyone else. The traide in was easy, we got a fair price and we were in & out in a short time. Thank You William & Brad at Power Toyota, Nigel & Denise.
acaservices
Dec 2, 2012